I bought my Volks Bettle in 2012 and up until yesterday everything was good. Yesterday was different. I went in to get the car lube and oil change and they told me that the car needed new brake fluid. I already had been there an hour and it would be 45 minutes more so I said ok. Then about an hour later they came and said that they couldn't do it because no machine available or the mechanic couldn't, then she told me the fluid wasn't really that dirty I could probably go with out. They should of told me right away the problem. So were they just out to get more money or what? They did me the lube and oil free.

They did everything they promised and in a timely manner.

The service department is absolutely horrific, they extend NO PROFESSIONAL COURTESY to other local repair facilities. We needed factory specific computer diagnostic done and Chris in service gave us the run around, then proceeded to lie instead of just saying they "Don't know", called him out and he became combative and told us to "Just come get your car then". When we went to pick up the vehicle, we were told that they would no longer accept vehicles from any of our local shops.

Very shady people, came into look at a car, and was forced to fill out a credit application even though I told them I didn’t want too. Don’t come here if you are expecting nice customer service

A Volkswagen dealership was the only place where I could purchase and have a key programed, an outrageously expensive process . The people I encountered at your dealership were courteous and efficient, but the down side to automobile dealerships in general dictates that I seek service with an independent shop.

Great experience, they went out of their way to make sure my car was taken care of and I was comfortable. Great service too!

We've had continued excellent service from Autonation VW in Spokane. Was able to get in the day I called and repairs were completed as promised. Chris called mid appointment so I'd know the cost of the replacement part. Appreciated this extra effort to let me know what was happening. Thanks.

Awesome

They were very up front with deatils. No surprises on the bill & a car wash included!

Went for tuneup... Friendly staff, good service.

The service advisor was outstanding and did all she could to try to deal with fixing the NAV system. VW's process is inefficient though. Not her fault. The oil change was great with the wash. The issue was the oil was not completely filled and on our road trip the next day I had to find a dealer to get the appropriate oil to add .5 liter to get out of the B zone in the manual. Not sure if the car ate oil or the tech did not check after filling and waiting the extra minute. Otherwise I would have rated a 5.

The service manager Chris was great! He took the time to explain what was going to happen during my service and also spent a good chunk of time going over my warranty with me. I had tons of questions about my warranty and he made sure I understood each answer before he moved on to the next question. He was very friendly and I’ll definitely be making the trip back up to Spokane from Pullman for future service

Service staff has always been great to work with

I greatly appreciated being able to schedule my maintenance appointment as I was coming out of town. The service department had my car in and out before I had anticipated also. Thank you!

Awesome service

Service department was not helpful and seemed disconnected from human interaction! Literally could not understand or just didn’t care.

Chad was my salesman during my visit, I have to say this was the most issue free car purchase I’ve ever experienced. Prior to arriving I expressed interest online in the specific model I was looking for, Chad reached out to me to see when I’d be available for a test drive. Upon arriving he remembered me and was extremely quick to set up the test drive. The purchase process after the test drive was extremely fluid and quick. Honestly, I’d recommend everyone yeas over to Autonation for their next purchase.

Extremely helpful! My VW’s trunk latch broke, and they were able to look at it immediately. After diagnosing the problem, they searched all local parts stores, and even offered to take a part off of one of their own vehicles. Unfortunatley I had to decline, but they still reset the latch so that my dashboard would stop beeping, and they let me know about an oil leak, all free of charge! I would highly recommend this dealership to anyone.

Fast and thorough! Chris made sure I knew exactly what was done, required future maintenance, & went over charges for my services.

The folks at AutoNation really came through for my wife and I. They searched high and low and were able to locate and bring to their dealership, the exact make and model vehicle i was looking for. Communications were on time and on topic. There really was not a lot of haggling as we discussed pricing and expectations prior and honesty and transparency was what i required to get the job done and vehicle sold. We left in our new car and were very happy with the service and the product. Thanks again, AutoNation VW/Audi

Excellent buying experience here. Helpful staff and quick responses to my questions over the months. I would recommend this dealership.

I leased a 2018 Tiguan and couldn’t be happier. The staff and management went beyond my expectations. It was a great experience. I highly recommend for the best cars on the planet. 🇧🇪 I will be back for my next lease. Thank you Audi/VW

Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

Had such an awesome experience at Automation VW! Customer service that went above and beyond what I could have asked for, a very welcoming and comfortable atmosphere, low pressure staff, and best of all a car to take home that I really enjoy! The team at VW really worked with me going through all the options and made the transaction as enjoyable as can be. This is my second time buying a car here and will go back for the next! Thank you Automation Volkswagen Team!

المكان نظيف والموظفين متعاونين جداً. عيبهم عدم وجود السيارات داخل الصالة لصغر حجمها. ويتم طلب كل سيارة على حدى ليتم معاينتها مما يأخذ الوقت الكثير. أنصح لمن يريد زيارتهم للإطلاع أن يذهب لهم صباحاً.

We recently purchased a VW atlas and we love our new car. The salesperson, David Kelly, was great! He let us take our time deciding about the purchase and did everything possible to make the financing work out for us so that we could get the payment we wanted. This is the second car we bought there is both experiences were great.

I bought a car out of state and they made it really painless. The customer support is on point, especially Morgan. He's really wonderful and goes above and beyond.

Fast friendly service as always!!

The service department for Volkswagen went above and beyond helping me with my car yesterday. Rick the service guy is excellent at what he does! Thank you to all that help me out!

John & Rich went above and beyond to accommodate my wife and I even when we changed cars at the last minute of the sale. The customer is priority here and it really shows. One of the best car buying experiences I have had!!!

Chris was very helpful in getti g our VW in for repairs. He told us what it would cost before the work was started for approval. He let us know when work was complete. Thank you Chris for the customer service we received.

My car needed some work before my emissions modification, and I got to drive a car way nicer than mine for a week! Thanks for going above and beyond! Glad to have my Nica back though. (Veronica VW = Nica for short, yes I name my cars, no I won’t apologize). Knowing my record, I’ll be back...

I recently purchased a 2013 VW Touareg TDI from Autonation VW. The car was originally in Bellevue and Rich from Autonation Audi worked hard to get it shipped here in a timely manner. I had looked at a Touareg months prior with the salesman Aaron and once I decided this is the car I wanted he was diligent about searching their system to find the right one for me. Once I purchased the car, Spencer made sure to answer all of my questions concerning the car and even gave me a follow-up call later that evening to make sure everything was still running smoothly. Outstanding service, fair price, and overall, I was very pleased with everyone at Autonation VW in Spokane!

I love AutoNation! They have been outstanding to work with. I have purchased 3 VW TDI Jettas from AutoNation. I still have the first one and now the one I bought recently. Chris is awesome and really knows his cars. I'm impressed with him. I'm a senior and need extra help and Tricia and Chris were there to help me. Tricia made telephone calls to me regularly and followed up when she said she would call. I truly appreciate both of them. I live out of the area and they went the extra mile to get a car for me. Go see them folks!

Would've given 4 stars because the sales was really no pressure, no hassle. Literally no hassle, they don't budge at all on the price of the sale vehicle, or your trade in. I had been offered $26k and $23500 on my 2014 ram 1500 bighorn, but this place had the vehicle I was looking for. They offered me around $22500 (this was minus $200 for "light scratches".... ridiculous but whatever). The manager said he would get fired if he gave me any more on my trade. The suv I bought is a year older with almost 70,000 more miles and I paid them an extra $150 on top of the price of their vehicle for them to take my trade in that I had made huge payments on over the last year. I figured I'd suck it up and just do the deal because they did have a good deal on the suv I wanted and I needed one soon because of my growing family. I live 2.5 hours away and told them I would have my young kids coming with me when I go to sign the papers. They said they are kid friendly and scheduled me for 1pm. I showed up early at 12:20. They had 2 other people scheduled before me supposedly, and supposedly the first person was there at 10 am. They kept saying it wouldn't be much longer while I sat in the waiting area with my kids for literally 4.5 hrs before the finance guy finally came and said he was starting on my paperwork.....the sales person I worked with had said once the finance guy got to me I would sign the papers and be done and out in 20 minutes. Well the finance guy came asked me a couple questions then walked away leaving me still in the waiting room. It was dinner time, I'm 5 months pregnant, my babies had been sitting in chairs all day, but the sales person was at least kind enough to bring us their left over pizza. Finally I went looking for someone and found a couple sales people, including the person I had been working with, talking to a couple other customers. I gave them back the keys to the suv, told them I was taking my truck and leaving, and only then did they get the manager to come out and help the finance guy get me out of there in probably 10 minutes. They did apologize for my wait, and offered me a free oil change, fuel up, and a 90 warranty, but this never should've happened. We were hungry, tired, my babies had messy diapers, they shouldn't schedule appointments (especially for someone driving from 2.5 hrs away) and make them wait 4.5 hours to even get to sign the paperwork. I don't think I deserve any better service than anyone else, but I do believe that a pregnant woman with very young kids should've been pushed through on schedule at least. If things are running slow and you have a manager that can help speed up the process, then tell him to step up sooner rather than waiting for your customers to be so frustrated that they're trying to leave. Update: I had to get new tires on vehicle. Check engine light came on after a few days for a bad o2 sensor, and 2 tire shops said my brakes were wearing uneven, were metal on metal, I needed new calipers and rotors. Autonation took it in (because of my 90 day warranty) and only replaced the sensor and rear brake pads. They said the front were at 5mm, which is nothing. They wouldn't change the calipers although they admitted they are wearing uneven. I was happy that they at least got me a rental while they had my vehicle for 4 days.

Best experience I've ever had a dealership the service department is excellent they're kinda friendly in timely and their service which was greatly appreciated Bravo thank you

Chris has great customer service, is professional, approachable, knowledgeable & takes the time to honestly answer any questions. As a senior, I so appreciate the way he takes care of the service needs of my car . I appreciate the way they notify & inform me of what needs to be done!

Best prices for our passat key. Actually the only place that even could make a key.Excellent service. Fast and friendly.

I purchased a used VW vehicle and received service. My personal experience was very good. In the service department, I especially appreciate the way the speak with me: like I'm a smart person who doesn't know a lot about cars. Women's restroom is always very clean.

Baught a car here and hated the whole experience the entire place has horrible customer service will never return again !!!!!

Worst customer service ever all around whole place stinks they will tell you that you are approved for a loan that they are not even sure of I had my car for a month before I could even make a payment and the parts department is just as bad ......ill be going to post falls volkswagen for now on

The person at front desk was informative and nice but appointment for oil change was at 1:00 and I didn't leave until 3:30. Think they need to schedule appointments better.

Very good service on my Passat. Had my air bag replaced and my tires rotated

Awesome experience with AutoNation Volkswagen Spokane. The staff is awesome from the sales team to the finance department to the ones who detailed our car. We had a pleasant time learning how to use all the features in the car as well. We love our new VW Atlas! Just took a road trip and it handled great. We would highly recommend AutoNation Volkswagen Spokane.

Treated me like I was a car thief when I lost my key. With current registration and identification they wouldn't cut a key. I'll never do business with them again.

Hi, about a month ago me and my fiance bought a 2012 Nissan Rogue S. We were very pleased with our Sales rep's Jordan and David who were helping us with the car. I personally didn't know how long the whole process was going to take, we were getting hungry , so Jordan was kind enough to take us to lunch and pay for it. They even had a t.v so that my fiance could watch his football and i was given the password for my tablet. It was a dream come true for us to get this beautiful car.

Absolutely disappointed. Made plans with David to come in and look at an Audi. He said that he would send me photos and info once it was done being refreshed for sale. An hour and a half before I was scheduled to come in he told me the car had sold and the papers were being signed. I have never been treated like this before and am very disappointed Audi would allow a dealer to operate like this. If you are working with someone, don’t sell the car out from under them.

Really great service! I lease my Jetta here and Im always met with a smile and the friendliest welcome :) Pricing is fair seeing as this is a dealership and youre getting trained technicians working on your car, instead of at a little mom and pop shop that deals with all brands of car. I love this place and recommend it to anyone who is looking for a vehicle or service center!

I went in to get my oil changed. There was a potential problem and they kept me updated. I think I was working with Chris and he was delightful and very courteous. I would rate my experience at Autonation with an "A+".

They do great work and charge fair prices. My service advisor (Rich Johnson) is friendly and helpful and has even saved me money (!) a couple of times. Their website, however, is a mess. Simply put, it doesn't work. The one time I managed to book an appointment via the website, a very helpful associate called me back and said "I saw you booked yourself an appointment tomorrow --- we actually don't have any openings tomorrow, can I book you for the next day?" 5 stars to the people and the service; 0 stars to the website (it doesn't even list the correct phone number to call to make an appointment over the phone).

They were great, we bought a 2018 Volkswagen Atlas. they didn't pressure us, also they worked with us on the price. This was the first brand new car we have ever bought and I was surprised how relaxed and smooth the deal went. our salesman was Jordan. we new what we wanted and did our research before we came in and they didn't try to sell us any BS about the car during the deal. I will go back next time.

they were great, this was the first brand new car we have ever bought and they didn't pressure us plus the worked with us on the price. we bought a 2018 Volkswagen Atlas. Jordan was our salesman. he was great. no pressure, relaxed, I left to take care of my kids a couple of times and he got all of the paperwork ready while I was gone and texted me with updates. I will go back next time.

Great service experience. Thanks AutoNation VW, Spokane!!

We leased a VW Atlas and love the car and the experience that we had at the dealership. Everyone was helpful and professional. They made the process easy and quick which was nice since we had two tired young children with us.

As always great and friendly service. I feel well taken care .

Excellent - staff is friendly and professional. I was able to get my work done the same day. They even detailed my car for free!

Great experience start to finish...

We've been customers for years and always had good experiences. This summer, however, my car sustained some damage and autonation has handled the situation very badly. It has taken a month to even get them to fully assess the damage. An entire month with no car and no resolution. They have not been responsive with returning phone calls. Twice my husband has gone out in person in order to get answers. As of yesterday, it was to be started today. We'll see if that actually happens. Very disappointed and has made our summer much less enjoyable.

Everyone was very helpful and service guy Chris Ashpaugh knows was great and very knowledgeable and knows his what's you need 5 stars all the way .Thank You Iris Alonzo

Solid experience. John Ward (sales consultant) was very helpful and professional.

The dealership took care of the routine maintenance issues with no problems. Communications were clear and all my expectations were met.

Terrible experience. Terrible Customer Service. Managers hang up on you and they do not follow through on promises and commitments.

Very welcoming and nice staff. They answered all my questions and went out of there way to fit what I needed in a car. Great place to buy or even get a certified preowned vehicle. I would definitely tell other people about this place.

Just bought the new 2018 Tiguan sell from VW Autonation on east Sprague, Spokane. It was a pretty good experience . Keyth, my salesman was really nice , no pressure. I almost did not go there as I had previously shopped there when it was Appleway . Appleway was horrible and had a Huge Dealer additional markup. Autonation started at the sticker price, no markup and came down from there to what I asked for. There was a little haggling , which I hate but it was not too much. I would definitely shop there again . The only thing I would be careful about is the Finance person, she had a lot of wrong numbers( in their favor) and tried to guilt me into a service contract. I hope the service dept is as good as the sales dept , guess I'll find out.

This has been absolutely the most horrible car buying experience I have ever had. We called back the next day as the car was too small for our family to try and cancel but they said you signed the contract and there was nothing they could do. I specifically told them I wanted to make sure I could afford the down payment so I wrote a check and wanted to see if the car would fit our growing children since they were not with us at the time. We called back the very next morning stating these two key aspects and they said there was nothing they could do. We were told this has never happened before...someone trying to return a car that they truly couldn't afford and that was too small? So I said in the history of car sell/buying...no one has tried to return a car the very next day? I was told this has never happened to me ( the salesman/manager). This is not the experience you should have when trying to purchase a car. Especially when you made it known to the dealership what factors determine if you want the car and if will work for you. Tell your friends to go and test drive only...but buy elsewhere.

Team: A very honest and professional team. Accountable for their time and actions. Regardless of how long of a list I wrote they were willing to help me prioritize which diagnostics would be most helpful for the issues I listed for a fair and reasonable price. Through the entire process they developed the trust required to know the work was done correctly the first time. Work: My car is now running better (and cleaner) than what I anticipated upon pickup. Would not trade my car for all the world and it is through great service, like they give, that keeps my car moving like it is new.

So happy about the service provided today with my VW. Love my car and the service team went out of their way to identify a problem. Thanks so much for going the extra mile ��

I was promised a charger for the electric car I bought. A month later I don't have what I was promised. I have to keep on them. Eventually I might get it. But if I didn't keep on them it would never happen.

My experience AutoNation: (Read full story, it's long but worth it) January I went to Autonation to purchase a car. They asked me what I needed, I told them it just needs to be reliable i live in the country and don't want to be stuck on those roads at night because of the car breaking down. I definitely made it clear I wasn't picky. They brought me a Chrysler 200 with 70,000 miles. Seemed like a nice car. & Even when I did the test drive the car salesman (which later I find out he wasn't even a car salesman) tells me that "he's had his eye on this car so I need to get it before he does" Great! I noticed that the breaks squeaked, and I mentioned it but they assured me that it has passed all inspections. Later when I'm finishing paperwork, the man who I was working with quickly throws in that this car is previously a rental. Wasn't too fond of the idea but I let it slide. I asked, if I don't feel comfortable can I bring the car back? They said ofcourse. Sounds good right? Boy was I wrong. Fast forward to a WEEK later: Issues with the car started to occur. The acceleration was weak, the brakes weren't as resistant, and then all of the sudden the heat stops working. Mind you, this is in the middle of winter!!! I was thinking why am I paying a fortune for a car that I got a week ago and I'm freezing!! Here's the best part, I guess they had forgotten to have me sign a paper for the car so later that day, I go to work and my job tells me that the sales manager from AutoNation has been calling my job and told them "I need to sign a paper or they are going to make sure my car is taken back" Excuse me? First of all, I was in trouble with my work because I'm not allowed to get personal calls. Second of all, you don't give out my personal information out like that. Third of all, how are you going to threaten to take my car back (basically repo) because YOU forgot to sign a paper! I was so upset. So I came in to sign a paper, turns out the paper they "forgot" to have me sign was acknowledging this car has recalls & they are not responsible! They swear they told me when I bought the car but I don't remember but whatever. At this point I was DONE, I NEEDED out that car. So another man comes up to me and tells me I can't get out of this car! I said why? It's only been a week. He says they have a 3 day return policy or something. I told him about the heat not working, the acceleration, and brakes. He assured me it was all normal and that he would fix the heat. I argued for about 4-5 hours to get me out that car and that I was not going to sign the paper. He told me if I don't sign the paper he is going to have to take the car back. Eventually after the back and forth, I finally looked at him said "Please. I can't have an unsafe car, I drive these back roads at night and it can't break down, and if something does happen to this car I am going to still have to pay the bank, I'm 20 years old" then I even asked if he would let his daughter drive this car, he said yes. I had a very uneasy feeling but at this point I had no choice but to sign the paper. One MONTH later: I am driving back home at night on a back road, all of a sudden the car is smoking! I couldn't believe it! I thought it was going to blow up, there was so much smoke coming from the hood! The car wouldn't start. I was stranded in the middle of the woods at night with no cell service. Finally a man drove by and helped me, VERY DANGEROUS situation but he ended up being a nice gentleman thank goodness. He checked the oil and said he didn't know what happened but there is NO reason the engine should have blown at 70,000 miles and I need to talk to the dealership! I was so surprised, I had told the dealership I didn't feel good in this car and to please get me out! But they didn't, so a month later my engine blows up??? I let AutoNation know, at first they tried to tell me my warranty was over and that they were sorry but there was nothing they could do about it. But I guess insurance covers it. Then at first they tried to tell me I am going to be stuck without a car, I made a big deal about that because I can't not have a car. So eventually found out insurance covers a rental so that's good. What an experience but I thought the hard part was over. I get a call a week later, saying they are going to have to rebuild my engine. I told them I did not pay for a rebuilt engine, I don't feel safe please trade me out. They told me eventually once the car is fixed they will trade me out. They also mentioned no money will be coming out of my pocket. I waited about a month later, I haven't heard ANYTHING about my car so I call, they said it's still being fixed. Ok. Two months go by and I finally get a call saying it will be finished Thursday, i take the day off waiting to pick it up. No call, so I call and they say it's not fixed yet. I was at my wits end, I've been paying two months for a car I don't have, I told them I was going to have to take legal measures. The man hung up the phone on me. So rude and unprofressional. Finally about 2 and a half months later, I get a call saying I need to pick up the car now and bring back the rental! I was out of town for my career and didn't get the message. Finally when I get home I found they called my references and my job! AGAIN they called my job after me telling them they CAN NOT do that. That is a big penalty for me. I was upset. So I called them and they told us that it's a good thing we called today or else he was going to call the police and make matters worse! I could not believe the way I was being treated after everything I have been through. So come to find out the car isnt even fixed yet, they just wanted their rental back, there is going to be a $2,000 fee I will have to pay after being told no money will have to come out of pocket OH here is the best part, they are now saying they will not trade me out of the car. & if I don't get the car out they will auction it off and I will be stuck laying whatever is owed. I can't have that on my credit and I can't risk my checks being garnished. Oh, guess what the guy said to me? Lol "You know if you are good to this car, you might be able to get another 70,000 miles out of it". I am SO shocked that this happened to me. No matter what I'm going to be left paying a fortune for a car I won't have. I only had the car for a month, knew something was wrong a week after getting it and begged to be traded out, now I'm stuck with no car, $2,000 fee, and a rebuilt engine if I decide the car is worth keeping. I've talked to my lawyer and he says the best thing I can do right now is get my story out and let everyone know my experience with AutoNatio. Please share.

Scheduled a service here because our local guy was out of town. Scheduled a 10:00 am appointment and was told it would take 1:45. Drove in from out of town so it was our only vehicle there in the shop. When we had not heard back from anyone by 1:00 we returned via shuttle to find out the status, they had not even started with the only explanation that the shop had gotten backed up. The shuttle driver was friendly, but we are going to stick with our local guy.

We purchased a car here a month ago, they said they would fix the locks before they picked it up. One month has passed, we are still driving the car without a lock. They never have people to answer calls, order the parts or do any service. Dishonest shop!! False advertising!! This kind of shop makes Spokane shameful.

Quick, friendly and honest service. They treated me well.

Bought a Toyota RAV4 at AutoNation and was not happy with my experience. I came with the cash in hand, thinking I was going to be in and out, but I had to spend several hours there! I also feel like I've been lied to about just about everything. 1. I was told they never sell cars with re-calls, but found out after I signed that it has a pending re-call, which I have to get fixed on my time now 2. I was told all the chips and dents are fixed, which they are not 3. I wasn't told about there only being one key till after I signed 4. I was told to call if I had any issues at all, which I did about 4 days ago and left a message with the manager Rich Costa, and haven't heard back from him I also think that a car salesman should look professional, and not have big gages in his ears, tattoos all down his arm and a beard down to his chest, as if you're in a punk-rock club or something. The two things I did like is there no haggle prices and the full tank of gas

I have been waiting 6 month to get my extended warranty cancelations no one responds to calls emails. Very poor customer service

First time in the sales force was really nice and helpful. Since the car had some air conditioning problems, it took a little time to resolve. It was not a good time for the salesman to take time off so I dealt with the Sales Manager and a umber of people trying to get an answer on when the X5 would be back for me to have it checked out by my mechanic. Only issue was being able to talk to someone since everyone was busy all the time.

After learning about the release of the Volkswagen TDI cars, I called dealerships all over Montana, Idaho and Washington. All were relatively pleasant to deal with. When I called AutoNation I knew I would be buying a car from them. I got all the information I needed and ended buying my car over the phone sight unseen. They even worked with me on the price of my car, which no other dealership would do, especially the one I deal with locally. I felt very comfortable with every aspect of the process. They even gave me a ride from the support to the dealership as I was coming from Montana to buy my car. I felt like I was among family the minute I arrived. I met everyone and got the our of the dealership. I test drove my car, which I might add had a full tank of fuel something most dealerships do not do anymore, I knew I made the right choice. I signed the papers and got on the road for my 6 hour drive home. They even called to check on me on the drive home. what a caring group of individuals. I will definitely be going back and would highly recommend them if you are in the market for a car.

easy and fairly quick.

So much paperwork, and weight of the decision can't help but stress out. But that was expected from any dealership

Awful experience

The service rep was very nice and covered everything for me as the service was going to take at least 5 hours and I was 3 hours from home. He gave me a car to run my errands, kept me informed of what was happening and I was also able to stay at the Service Center in a nice area to either read or watch TV. There were beverages available and doughnuts if I had wanted any. The area was very clean and the people were very nice. I was really impressed! The main thing was the service rep! He let me know how things were progressing the whole time and kept me posted on how long it would be and what was happening! It was a long day, but I won't hesitate to go back! Thank you AutoNation Volkswagen Spokane!!

Fast, polite. Great at answering questions. Comfortable waiting room that even had a place to charge my phone! Highly recommend them. thanks Guys!

I brought my 2009 VW CC into AutoNation Volkswagen Spokane for the airbag recall and oil/oil filter change. I have gone to this dealership for servicing on my CC since relocating to Spokane over 5 years ago. I received excellent service from both Ray and Chris and recommend both of these gentlemen and AutoNation Volkswagen Spokane.

Overall was excellent. this was my first new car purchase. Kam made the day very comfortable. brought us over to the Audi side of the showroom made us coffee and tea and showed us where the comfortable chairs were.

Purchased a GTI with a full warranty, an additional $5K to the purchase price. It has really been a great car over the years, but the hatch latch stopped working last week, with the purchase of a new latch that had a ridiculous mark up and over two hours to change out the part, that was quoted at $350, ended up costing $500. Just another classic AutoNation deal.

This is the 4th Volkswagen we have bought from here over the years. It's gone through different names, but, we've used Logan as our sales person every time. Even being over on the Audi side now, he still helped us with this purchase. Will definitely be recommending them to anyone looking for a new vehicle!

Awsome folks! Nice vehicles and great service!

Originally gave a 5 star due to the sales experience with Kam. The experience outside of Kam has been terrible. Originally I receive a quote on a Jetta but wasn't sold. Later I viewed a Passat. The next day I asked for a revised quote and emailed with no response. Then I called and was told I would get a response that night, I got nothing. Called the next day and was told I would have an answer by noon. Got nothing. Then I showed up in person. My rush was due to the promo that ended that day and they happened to be dodging me that entire weekend. So I got the quote. I asked about GAP and never got an answer. They ran financing and said the amount was higher due to an "assumed" credit rating, i.e. selling tactic. So I wanted to save $20 a month or $720 over the lease so I got my dad to co-sign. They knew I had the car and was making payments. But for some reason they made my dad the primary and now my payments are screwed up and I cannot auto pay. On top of this now we had the financing process. I asked that lady about GAP, got nothing. I brought up the two free maintenance's they offered and she told me they don't do that. I made her ask the sales people and got those added. So now I have the car and they keep contacting my dad. He tells them to not contact them and contact me. I later call and tell them the same thing. A week later they still contact my dad so he emailed and told them to stop. Then I hit reply all and included the GM and what do you know, an answer in 20 minutes. By the way, finally got an answer on GAP from the GM. The lease does cover GAP, at least I got that... Awful experience, looking forward to my maintenance visits.... Should have stuck with Dave Smith where we got our great Nissan Rogue

I recently purchased a 2014 Jetta and am so happy with it. It is such a fun car to drive. As important as my happy driving experience is my happy buying experience! I was in the used car lot where I was shopping (just looking) when I met Jacob Sanchez, the Sales Associate. Although, my intent was to buy a Jetta, I was literally not prepared to do so that day, not having necessary documents or trade-in with me. However, Jacob jumped through all the hoops and knocked down all the barriers and after a couple hours of transaction preparation, I happily left the dealership in my Jetta. I saw Jacob as being friendly, sincere, creative and having the integrity that anyone in his business should emulate. My hope is that he will still be with the dealership when I return for my next Jetta!

I made an appointment for an oil change and showed up on time. It took them two and a half hours to begin working on my care AFTER my appointment time, then told me it would cost an inflated price. I left as soon as they gave me the quote, because they had still neglected to start working on my car and got the oil change done else where for $40 less than VW would have charge me. Do not waste your time here.

These guys were very friendly and not super pushy. I really value that in a car dealership.

By far the best customer service I've ever experienced. Kam and the rest of the AutoNation team were amazing every step of the way. Kam was very educated and patient. I never felt pressured or that I was being swayed in any way in hopes to close a deal. They treated me like family and I would recommend anyone and everyone to go here. And to top it off I'm absolutely in LOVE with my new Volkswagen. Thanks again to Kam and everyone else at AutoNation that helped along the way. It has been a pleasure doing business with you and I look forward to seeing you guys again the next time I'm in need of an upgrade. :)

One of the Best dealership experiences I have ever had. Kam was extremely helpful through the whole process over the phone, and my salesman Keyth was a pleasure to chat with while doing paperwork, test drive, etc.. would definitely purchase another car from this Autonation VW again!

Very quick service, and employees are helpful and polite.

Very happy with the car I walked out with ! Jordan Watkins sold me my car and showed me how everything works .very helpful. Would recommend everyone go here for great customer service . The manager was even super helpful ! Thank you all ! 👍🏼

NOTHING BUT THE BEST. 5 STARS ALL THE WAY

John was great he found my wife the perfect car....the staff was excellent...definitely will be going back

The service department had my car for over 2 months. They could enter figure out what wrong. I was still charged around 500. I took it to euro pro, it was fixed the next day! I do not recommend anyone take their cars to this so called dealership service Shop. Save time and money and take it to someone who can actually fix your car properly in a timely manner!

I was very disappointed in the lack of help the last time I went into this dealer. I had previously bought a Jetta from them and was looking for a Golf GTI. I went in and filled out a credit app and the dealer never called me back. They also seemed very uninterested in selling me a car. I ended up buying a Subaru WRX instead from another dealer. I will not be buying from this dealership in the future.

Would not buy a car from here again. Very astounded at the lack of help while at the dealership and follow up after my time at the dealership. Never even got a call back. I had previously bought a Jetta from here a while back and can safely say I will not be buying another VW from this dealership.

I had a very pleasant experience buying a car here. Having flown in from another state, the salesman was very understanding and not pushy at all. The car was clean and exactly what I had expected it to be, and they even filled the tank for my drive home.

I went in to test drive a car and the team at Autonation VW managed to get me exactly what I wanted....anywhere from payment amount to features of my car. Isaac helped the entire time and was open and honest and extremely patient with me! I'll definitely be back!

This will be my fourth vehicle purchased from Volkswagen Auto Nation. Ive found staff to always be very polite and kind. The process went very smooth, thanks to My sales associate Kam, who throughout the process went out of his way to make sure all questions were explained thouroughly and in a timely matter. I will surely look to these guys again for my next vehicle.

I want to thank your whole crew for the most amazing customer service for going above and beyond to make us happy and to keep us laughing throu a difficult ordeal, all to make sure we were happy. Extremely wonderful thanks to Spencer, Jordan, Patrick, and the office manger whose name I think was Rob? I am bad at remembering names. �� thank you thank you. Big shoutout to Jordan for kicking ass even with just a weeks experience . Ty ty ty. You bet we will be reccomending your dealership to everyone. �

Ricky Johnson and the service department are awesome! I had a recall on my GTI and they we're able to get me in the day I called, and they had my car washed when I went to pick it up!

My overall experience with AutoNation Volkswagon Spokane has been great. The staff was extremely helpful and courteous with the purchase of my new vehicle. I would recommend them to anyone in the market for a new or used car.

A very good experience leasing our new Jetta from AutoNation.

I brought my 2013 Jetta Hybrid in to find out why the Check Engine light came on every now and again. It was a few days before Thanksgiving, I was making a 1600 mile round trip to Reno and back, and needed to be sure there was not a catastrophic problem with the engine. As it turns out, some cables were not connected all the way, the techs at AutoNation Volkswagen were able to find the issue and fix it no problem. I was then informed of a few additional issues had been discovered. First, the air filter needed to be changed. Second, the aftermarket oil drain plug "might" have stripped the threads in the oil pan -- apparently a common problem with aftermarket oil drain plugs -- in which case both plug and pan would potentially need to be replaced. Finally, there was a "massive" oil leak coming from the oil filter. First, the air filter, in an attempt to remedy the Check Engine Light issue myself, had been replaced less than 24 hours before all this. After I explained this, it was explained to me that, most likely, no one had actually inspected the air filter, and their recommendation was based on the mileage on the car. However, since the mileage was around 54k and the recommended air filter change interval is 20-30k miles, this explanation sounds... dubious. Secondly, after 20+ years of car ownership, mostly Volkswagens, I've never seen an oil drainage plug strip threads out before simply because it's an aftermarket product. That's a new one. Finally, it's been three months and 5000 miles since my last oil change and there has been no evidence whatsoever of an oil leak either in my parking spots at home or work, or in the form of an oil light on the dash. Now, because of points one and two above I'm skeptical there is a leak at all much less a "massive" leak. Just the same, I've been assured that the leak is not as bad as initially reported and that I can make it the 1600 miles to and from Reno for Thanksgiving without a problem. The oil has been topped off and I was sent on my way. Two days later in Reno, and wouldn't you know it, there are the first signs of an oil leak right there in my cousin's driveway! Upon further inspection the oil leak is in fact coming from the oil filter, I'm two quarts low, AND the oil filter is loose. So, either the tech who discovered the oil leak failed spectacularly to do even the most basic troubleshooting steps, or the tech loosened it intentionally in order to create a leak and drum up some return business. I suspect the latter, seeing as how there had been no signs of a leak prior to my taking the car into AutoNation Volkswagen AND said filter has remained tight in the month since I tightened it by hand in Reno. Needless to say, I'll be taking my business elsewhere in the future.

My experience was great. The sales staff was friendly and knowledgeable. It was also a quick and trouble free experience. I will go back there to do business again and will recommend them as well. Thanks.

Fastest and most painless new-car buying experience of my life. Kam was great to work with and was a complete straight-shooter. The price I was quoted on-line was the price I paid. No surprises. I would buy again here in a heartbeat!

Perfect buying experience! They showed us a used car that we drove over 300 miles to look at, and when that didn't meet our expectations they showed us a new car, matched the price of a dealer over where we live and throughout the whole experience was welcoming and kind.

​ Run, don't walk away from this dealer The sales person, Kam, very friendly and was a good experience until came time to pay for the car I had decided to buy. I put about a 1/3rd down and I told them wanted to pay the balance within 5-10 days as needed to move some money around to pay for it. They would not hold a check for a few days until I called them with OK to deposit. Said I had to go ahead and fill out all the finance papers. anyway. Told them I had sold some stock and needed it to settle so could move the money into my checking account and that takes 4-5 days, had sold the stock on Monday Went back 3 days later to pay it off and was told I could not as they had sent the paperwork to the bank, but THEY COULD NOT TELL ME WHICH BANK IT WENT TO, so I could go there and pay it off a 70 mile one way trip wasted. Still waiting for them to tell me which bank and where to pay it off. Bought it Tuesday night tried to pay off Friday morning, Was told they would contact me as soon as they knew where it went. That was Fri morning , is now Tuesday afternoon still no word. They kept touting the fact it was a "certified used car" and had to pass a rigorous inspection process one of the reasons I bought the car and passed on another identical car with 10,000 fewer miles at the same price. The last paper the finance person gave me was an "as is" no warranty, then he said had a 60 day warranty. A Certified preowned VW Warranty carries a 2 year-24,000 mile warranty. So I was misled, PROBABLY MY BAD FOR NOT ASKING ENOUGH QUESTIONS. Their certified is NOT VW CERTIFIED, so beware of this little item My next car will be from Dave Smith who will hold a check for a few days, and are just as friendly and easy to deal with as Auto Nation, They did hold a check for 3 days until I called them ok to deposit, they are willing to go a little farther than Auto Nation is to make a customer happy. Auto Nation's excuse is they are to big, so guess they are so big they don't need my business anymore. Every negative review the GM says to call him on this forum and gives his number. Number is for the computer directory , not personal at all. have left voicemail, get no return call, so evidently not very interested in taking care of problems, like hoping nobody will call him, same for finance dept. Here it is a week later ad I still don't know where I can payoff the car. Timeline Nov 15, Fri Tue night Purchased car put $6500 down on a 14,997 VW Passat Nov 18 Fri Morning tried to pay it off was told I could not as paperwork already sent to the bank. They immediately send all paperwork out as they are so big. Was told they would send me an email with bank info I could go to and pay it off . As they didn't know where it went, Hard to believe that. No way they don't know where it went Nov 21, Monday night still have not ben notified. Nov 22 Tue morning, tried to call the GM who has posted his number posted on Facebook review page. Get a computer asking how to direct my call. Finally get connected to the voice mail for the GM that says he is out of the office Nov 17 through Nov 20 and he will be back Monday Nov 21, so leave my number and waiting for a call back. It Looks like he post his number on Facebook to try and make it look like he cares and hopes nobody try's to call him Nov 22 Tue Afternoon try to call finance dept told only one person there and he was busy, left voice mail message again. Nov 23, still no return call from GM or Finance , so giving up and posting this review. 5 star rating went down to a 1 star, (no star) in one week for lack of customer service, honesty , and lack of communication, so again run , don't walk away.. Dec 13 Follow up: received a call about 10 minutes after posting above. Don't know if was a result of posting, or giving the receptionist a hard time about phone calls not returned and no body to talk to. Today Dec 13 was the first day was able to pay off the car at the credit union. Autonation was in such a hurry to dump the paper, Credit Union had to return it to them the first time because paperwork was not complete. Credit Union funded the Loan on Dec 13. I paid it off Dec 13. and ended up paying an extra $32 for the privilege. Made 3 trips to Spokane and paid off on 3rd trip. after several phone calls to see if they had received the paperwork and funded the loan. The Diesel buyback however was smooth and easy to do and had the funds in my account on Tuesday Morning after doing the paperwork on Saturday Dec 10. Purchase was not dependent upon completion of the buy back as had the funds to independently pay off the Passat Purchase to replace the Diesel Jetta TDI.

Everyone was very courteous and helpful. The GM came out and thanked us for our business. Isaac (our salesman) was very knowledgeable and made us feel comfortable. And I love my new car!

short: I would recommend AutoNation Volkswagen to just about anyone who wants to get a great car as painless as possible. They have great prices and exceptional service so far. I will be updating this review after working with their service department for a year or so. tl;dr I’m not normally one to write reviews however after the amazing car buying experience I recently had with Kam and the team at AutoNation Volkswagen in the Spokane Valley I’m feeling a bit more motivated than I would typically. I wholeheartedly believe this is the car buying experience most people would prefer. I found the exact car I was looking for on the TrueCar app. I looked all over the state for the same car and it turned out to be right down the street in my neighborhood. I submitted my personal contact info and AutoNation Volkswagen’s internet sales coordinator Kam reached out to me the following day offering to set an appointment. I’m more the type to spend my days off taking care of business at my own pace if you know what I mean. I responded and let Kam know I’d be checking out some cars that day and would probably stop by. I expected a some sort of pressure to set an appointment but he responded with a cool, OK Aaron let’s do it your way, which I like. The day I arrived it was pouring cats and dogs that morning. I walked in and met Kam, we shook hands and he went to retrieve the car for a test drive. This was a nice touch of customer service as I didn’t have to get any more wet than I’d have liked to. We took the car for a nice little test drive which comprised of some normal city driving as well as a quick run down I90. Once we were back at the dealership, Kam offered to show me other cars but he knew I was only there to see the one. He was diligent to show me the services offered by AutoNation. I’m not sure but the car I was looking at had a 60 day AutoNation warranty and I believe it may be an standard offering to their certified pre-owned vehicles, someone could check me on that. After filling out a painless amount of paperwork I waited for just about 30 minutes and was introduced to their financing guy. We went over to the Audi side of the business where he quickly pitched different add-ons to protect the vehicle. I explained that I had already worked up how much this car cost and what I suspected my interest rate would be to figure that the monthly payment would meet my max monthly budget for the car payment. The finance agent (for the life of me I can’t recall his name at the moment) was cool and said he’d look into what kind of financing he could get me. They were eager to get me into the car before approval, they even had it detailed and were ready for me to take it at that time. When I explained I would rather get the financing approved prior to making a down payment, they just said I could use it for a few hours. I knew I wanted this car already, I didn’t need to spend the afternoon with it to solidify that feeling. They accommodated me pretty much every chance they had. I took the car to the wife’s work to show her. Went to the house and chilled out for a bit, I told them I would bring it back at 3:00. Headed back up at 3:00, as I was waiting to hear about financing, the store’s GM Spencer. He wanted to make sure Kam was doing a good job and that everything I needed was taken care of. I appreciate that level of customer service when I’m about so make a large commitment. Once I was called into their financing and was given great new, not only did I qualify for a great interest rate loan it dropped my payments by more than $50 and I was able to get an extended warranty. This was the best news I’d heard in a while, the universe was in my corner today. I signed the paperwork which took all of 5 minutes and headed out the door with the car I wanted and the exact warranty package which was right for me with no high pressure situation. This has been the best car buying experience for me thus far.

My experience with the service department has been outstanding. The service manage, Xay Phothivongsa, especially has consistently accommodated my needs and has displayed a competent and responsive attitude. He deserves 6 stars.

John Ward and the folks at Auto national exceeded my expectations in every way. John even drove my old car home for me so I could drive my new Audi home it was after 9:30 pm when we finally got my place in the country. Unbelievable, then he came back out to my house the next day to make sure the garage door opener etc. was programed correctly. Service and followup was over the top.

Came in to get my key programmed and was assisted by Donnie. He directed towards the sitting area where I helped myself to complimentary doughnuts and beverages and I only waited for about 20 minutes. Very professional, friendly, and provided excellent service.

I am very happy with my new VW. Chris, Isaac, Jason, Spencer were all awesome. Took me thru my car so I understood. I would definately recommend them to anyone else

Had an amazing experience with the AutoNation Volkswagen team! We were looking in to used vehicles and ended up purchasing a brand new 2016 Jetta for an amazing price! Isaac, Spenser, and Tamara made sure we were taken care of; answering questions and even staying late to seal the deal. Truly an amazing and very helpful experience. Thanks guys!! - Jaymee & Steve :)

Chris, Spencer and Keyth are hands down the nicest, least pressure, and most helpful people I have ever worked with at any car dealer in my life. If I were to explain just how amazing our experience was, I would run out of superlatives. I got setup with a better deal on a brand new Passat in less than an hour than I got from all day looking at Nissan Versas (the cheapest car in America) please, come take a look here if you are looking for a new car, you will not be disappointed!

We recently purchased a used vehicle from AutoNation Volkswagen of Spokane. Through out the process of helping us with choosing the vehicle we wanted, negotiations, paperwork and vehicle delivery, Kathean Raihl, was always there to answer questions and assist us. This made the car buying experience exceptionally easy. Thanks Kathean.

my oil change was easy and they even washed the car , great service . Frank

Was able to get my service taken care of while I was out of town. My wife brought the car in and Xay handled everything discussed. Communication was excellent!

I drive from Lewiston for the quick and easy service. Great job!

I always have the best experience working with Xay and the Audi AutoNation staff. They are always very helpful, friendly and get me in and out with zero issues. Thank you to everyone in the service department for taking such great care of my A4 and me!

I'm the owner of a TDI Jetta that will be purchased back by Volkswagen. I've been looking for an EOS to replace my Jetta for quite some time, (they're hard to find). I found one at AutoNation VW in Spokane. I live on the west side of the state so I called and talked to Isaac about the 2015 EOS they had for sale. We were able to work a deal over the phone and I drove 300 miles to finalize the purchase. Everyone at AutoNation was great to work with. I would highly recommend them to anyone. It was well worth the drive.

Work done properly and promptly

I took my Q5 in for an oil change. As far as I can tell the technical aspects were fine. I suppose they changed the oil. At least the beep telling me I needed service went away. The problem was the guy at the service desk. Not exactly Mr. Personality. Seemed angry and not at all providing a great customer service experience. It took nearly as long for him to process my transaction in the computer as it did to do the oil change. Get better software for starters and maybe invest in some customer service training. The last time I was there, a different service person said to me at the time I was paying my bill "If you can't rate me as a 10 out of 10 for my service please tell me now so I can fix it". !! I gave that guy a 10.

Bryan Gustaveson was great! He was not at all like the typical pushy sales guy. Bryan took his time with us made us feel very comfortable and showed us a lot of cool things. We were not ready at the time to buy just yet. But when we went back we made sure to see him and make sure we had a smooth transition.

A+++ Everyone in Audi Service is amazing! I always have a positive experience when I bring my A4 in for service. I actually look forward to my service appointments! Thank you Audi Service Department!

Spencer Mittan was wonderful to work with. I was in and out with my new GTI in no time at all. No one was ever pushy and it was an overall great experience.

Went in for my 30 day check on my new 2016 Q5 Audi. It was a nice, easy experience. They even washed my car. Sat in the waiting area for about 45 minutes. No problems, no hassles. Excellent service.

Xay in the service department is top notch. Always a pleasure to speak with and very accommodating. If I could, I would buy my next Audi from him.

We were on a family vacation and I noticed some vibration coming from the front end of my Touareg. I noticed some irregular tire wear as well. AutoNation diagnosed the issue, tire cupping, and recommended new tires and wheel balancing. AutoNation got us back on the road as quick as possible with 4 new tires. The condition was fixed as the vibration was no longer noticeable. This was not the end of the story; on our way home from vacation we unfortunately hit a porcupine south of Pendelton Oregon on a Saturday evening. The passenger side tires were riddled with quills and I sustained some minor damage to the front of our vehicle. The vehicle was still drivable so we continued on our way making Spokane one of our stops on the way home. We arrived Sunday afternoon in Spokane. The service dept was closed at AutoNation, as were every other auto service center in Spokane. We spoke with some of the sales department at AutoNation and they got us in the queue for service on Monday morning. Our damaged tires were replaced on Roadside Hazard warranty at no charge; I requested a wheel alignment to be completed at my cost; after the repairs, my vehicle was given the green light to proceed home where I could start the process of repairing the remaining damage. Thanks to AutoNation for getting us home!!!

Everyone was very friendly and helpful. I would suggest that the customer be shown the issues involving their vehicle rather then just being told. Meeting the mechanic would be nice so that questions could be asked and answered rather then through a third person.

I have recently had a negative experience at Auto Nation but decided to try their service again after months. I am happy to say my experience was positive. I appreciated the friendly service and the shuttle home where I could wait. They're were honest regarding service my car didn't need instead of taking advantage of me. I'll go back again.

I have been a VW customer for the last 15 years at a different, smaller dealership in Eastern Washington. I switched to AutoNation because I did not like how that dealership was handling the change over of my lease, which was on a diesel Beetle. I was not only ready to jump ship on the dealership, but on VW. My salesman at AutoNation, Jason Wisher, was helpful and thorough in explaining leasing options and pursuing discounts. I both received a great deal on my Tiguan, and the dealership was willing to make a 'goodwill' gesture that simply made me feel like I was being treated right. In addition, Jason came in during his vacation to finish the transaction and make sure that I was happy with the car and my purchase experience. Filling out the paperwork for the lease was quick and easy; there wasn't the hard sell on extras that I was true of the other dealership, nor being coached to give good reviews to help bolster inventory. This was a relief. For women who might be reading this review: In contrast to other experiences I've had where the dealership has a male-dominated atmosphere similar to a gym, the staff at AutoNation are respectful, attentive, and easy to work with. Jason took the time to explain, follow up, get back to me on questions, and write up what different possible leases might look like. (Have them do this!; I got much more car than I thought I could for just a little more money. ) And there was an ease––rather than condescension or vague discomfort––in sitting down and transacting with a professional woman.

John Ward & Spencer Mittan were great representatives of Autonation VW Spokane. I would recommend them to anyone. The Golf Sportswagen is truly a great ride BUT I had my heart set on the TDI SEL, unfortunately after 10 months of bouncing back and forth with the emission scandal I settled for less. The only truly serious disappointment is in the Nav/infotainment system. Thank you very much Spencer & John excellent reps for Autonation Volkswagen

This last visit was a great one! The coupons you guys send out are awesome! Thanks!

I bought my car here about 2 weeks ago and would highly recommend this place! Jim Hansen was knowledgeable, not pushy, and helpful, by far and above the best car buying experience I've ever had and I love having the piece of mind their 60 day power train and engine warranty brings with buying a used car through them!!

Was great .

I always have a great experience when I bring my Volkswagen Jetta TDI in to be serviced. I am very happy with what is done, how clean my car is upon my return, and the suggestions for upcoming maintenance. Everyone is very warm and helpful and I feel like I have really been heard regarding my concerns. I also received a follow up call to make sure the repairs had been done to my satisfaction.

Thank you Autonation VW for making this expierence great, last one was less than desirable but your service team stepped up to the plate this time and took care of me, thats the way to make return customers for life.

John Ward was extremely helpful, easy going, and truly wanted to help without being pushy. He wants you to leave happy, with exactly what you came for. I recommend John to anyone, and especially new buyers... He will stay genuine and have your best interest in mind. Our Jetta. It's awesome. Nuff said.

Love my Jetta TDI. Waiting for the outcome of the emissions issue. Took my car in for the 100,000 mile service. Excellent work, as usual. It did take more time for the work than expected but I believe the dealer absolutely takes the best care of my Jetta.

In February I brought in my 2013 Jetta GLI Audubon for routine service - it's the second Jetta I've bought from this dealership. The appointment was supposed to take an hour, an estimate by one of the service technicians. Before my appointment, I made an effort to reach out to AutoNation and Volkswagen Service to ask them how long it may take, and that if it's going to take longer than an hour then I will need to arrange transportation to get on with my day. I never received a reply back from AutoNation about the accommodations, but went to the appointment anyway. They offer a complimentary car wash when you bring your vehicle, which is great and I take advantage of, but after taking my car for longer than the scheduled appointment time, they left my car in the back parking lot - unwashed. I had to walk around the sales building with one of the service specialists to even find my car. It really needed to be washed, because after having the fuel and cabin filter replaced during the service they performed, it reeked like gasoline inside the cabin. An email was sent to me asking to fill out a survey regarding my experience, and I did. Frank McCauley from Customer Service contacted me and wanted to resolve the issue. He was very nice and very professional. He offered to schedule me an appointment to have my car fully detailed (Wash/Wax/Shampoo) - I still have the emails for evidence, because let's face it, you need it when dealing with these guys - at my convenience, complimentary. I asked if I could wait until the weather was nicer because it made no sense to have it done in February with the weather still bad, and that was not a problem. However, when I tried contacting AutoNation to take them up on their offer, Frank McCauley specifically, I received no reply. Email isn't 100% reliable so I call the dealership and speak to a Mr. Roach, who I suspect is the service manager. I am told by him that Frank hasn't worked there in a while and this issue must have been from a couple years ago. He asked that I forward on the emails anyway and he would review them. That was about 2 weeks ago. I called AutoNation again to speak directly with Mr. Roach again and the receptionist told me that he was on the other line, but that she would take a message and have him call me back as soon as possible. A week has gone by and I've yet to hear back. The sales department at AutoNation is phenomenal. They know what their customers want and how to get them into the right vehicle for the right price. However, the service department at AutoNation makes it entirely undesirable to bring the car you just bought back to the people that should be familiar with it most. This is the second significant issue I have had with service at this dealership - the first being with my previous Jetta. Same issues. Last time I had to meet with the General Manager to get anywhere and that in itself took much longer than it should have. I'll know better for next time.

In February I brought in my 2013 Jetta GLI Audubon for routine service - it's the second Jetta I've bought from this dealership. The appointment was supposed to take an hour, an estimate by one of the service technicians. Before my appointment, I made an effort to reach out to AutoNation and Volkswagen Service to ask them how long it may take, and that if it's going to take longer than an hour then I will need to arrange transportation to get on with my day. I never received a reply back from AutoNation about the accommodations, but went to the appointment anyway. They offer a complimentary car wash when you bring your vehicle, which is great and I take advantage of, but after taking my car for longer than the scheduled appointment time, they left my car in the back parking lot - unwashed. I had to walk around the sales building with one of the service specialists to even find my car. It really needed to be washed, because after having the fuel and cabin filter replaced during the service they performed, it reeked like gasoline inside the cabin. An email was sent to me asking to fill out a survey regarding my experience, and I did. Frank McCauley from Customer Service contacted me and wanted to resolve the issue. He was very nice and very professional. He offered to schedule me an appointment to have my car fully detailed (Wash/Wax/Shampoo) - I still have the emails for evidence, because let's face it, you need it when dealing with these guys - at my convenience, complimentary. I asked if I could wait until the weather was nicer because it made no sense to have it done in February with the weather still bad, and that was not a problem. However, when I tried contacting AutoNation to take them up on their offer, Frank McCauley specifically, I received no reply. Email isn't 100% reliable so I call the dealership and speak to a Mr. Roach, who I suspect is the service manager. I am told by him that Frank hasn't worked there in a while and this issue must have been from a couple years ago. He asked that I forward on the emails anyway and he would review them. That was about 2 weeks ago. I called AutoNation again to speak directly with Mr. Roach again and the receptionist told me that he was on the other line, but that she would take a message and have him call me back as soon as possible. A week has gone by and I've yet to hear back. The sales department at AutoNation is phenomenal. They know what their customers want and how to get them into the right vehicle for the right price. However, the service department at AutoNation makes it entirely undesirable to bring the car you just bought back to the people that should be familiar with it most. This is the second significant issue I have had with service at this dealership - the first being with my previous Jetta. Same issues. Last time I had to meet with the General Manager to get anywhere and that in itself took much longer than it should have. I'll know better for next time.

Bought my pre-owned certified 2011 Jetta TDI there and will never go back! Months after buying it the check engine light went on. Took it in to get it fixed and they tried charging me hundreds to fix it when it is still under warranty. They couldn't seem to find my warranty until I brought my step dad in then it showed up all of a sudden. Less than a year later the radio went out. Good thing I was still under warranty at that time. Now a year and a half later the radio goes out AGAIN!!! I called to get it fixed and they absolutely will not do anything to help me. They had me call Volkswagen of America for them to help but they won't do anything unless it is pre diagnosed to which I won't put another penny into Autonation for that. Was promised a call back on whether they would diagnose it for free a week ago and have yet to hear back. Absolute worst service center and management to deal with.

My sales experience with Spencer Mittan at AutoNation Volkswagen Spokane was excellent. Spencer was very attentive in ordering in the specific model of VW I was shopping for as well as beating aggressive pricing from another dealer.

Justin the manager of auto collision, SUCKS! He has horrible customer skills. Never returns phone calls ect.. I bought my car there but I will never ever ever return. They did crappy repairs on my vehicle, to the point where I had to turn it back in. worst experience ever. Not happy one bit!

Scheduled the annual oil service for my parents VW Jetta. One of the DRL's was out (failed just after the headlight and both failed within 50k miles which doesn't speak too highly of the quality). I was quoted $30+ $10 labor for them to replace a 35c Phillips 12498 bulb! This is the most ridiculous mark up I have ever seen. I expected a $4-5 price tag like I have been quoted many times before by other higher end German car manufacturers, but this is just outrageous price gouging. I'll take the drive over to my parents place and spend the 30 seconds replacing the bulb myself. The fantastic sales experience my parents had when purchasing the car has been undone by the poor reliability and service experience. Shame on you AutoNation for taking advantage of tour customers! PS. They're still waiting for the fuse chart that you neglected to include in the owners manual, a safety concern should a headlight or wiper fuse blow during the night or when it's raining.

Employees were very nice but I think an hour and a half is excessive for an oil change, especially since I had an appointment. When I went to check the status after an hour, I was told my car was almost done but the guy doing it went to get some food since he had not had a lunch break yet.

John Ward and the whole team at Autonation Audi,VW are a great team. Jon helped us out of a bind we fell into by getting us into the cars we wanted at the price we needed to be at. It was an easy and exciting experience. I would recommend this dealership to anyone.. Thanks again John

Very helpful and got us just what we wanted John Ward found the right vehicles for us thanks.

I recently purchased a vehicle from Brian G at Autonation VW. Never have I experienced such a hassle-free, efficient and professional process when car shopping. Knowing my limits, Brian and his sales team/management knew exactly where to direct my attention, with no pressure to "sell me more." The entire process, after making contact, was completed in less 2.5 hours. I've never had such a clean, professional and stress-free buying experience, and look forward to referring friends and family. I will continue support Autonation VW and the Autonation team for all future vehicle purchases.

Justin and Dan were great to work with and I will be able to highly recommend Autonnation VW Spokane to anyone. Great cars, great people, Great service!

Excellent!

Excellent every step of the way. Couldn't have been more happy with the experience.

Thanks to Just and VW for making my experience pleasant and quick. I recommend this dealership!

Ive bought several cars from this dealership, I've went back in with those vehicles I've been ignored, treated poorly, and had an overall horrible after the sale experience. Once the sale of the vehicle is over then you are no longer important to them. Yes you may get exceptional service the day you buy, but after the keys are in your hand and the money in theirs, they don't care. My advice, go somewhere else.

I have been coming here since I moved back to Spokane in 2006 and have always been pleased with the quality of the service provided for my 2002 VW Bug and Mitch has been one of the best Managers ever. Seriously, service is courteous and prompt, well explained, the waiting room is cleaned and as comfortable as it can be. and if you need a ride home while your car is being fixed, they are there at your service. As for price, it's fair and the quality of their work is beyond great. You just can't go wrong.

Justin is and has been incredibly patient and personal. He fully understands and cares for my needs while searching for the "perfect" car. He fully demonstrates a stress free purchase. Thank you Justin!

Justin Johnson was amazing! I had no idea what kind of car I wanted, I had a list of must haves but that was about it. I told him what all I wanted and he pointed me in the right direction. We love our new subaru! I was very indecisive on when I wanted to purchase, but he was never pushy. We worked numbers after numbers to get the deal that we wanted. I would recommend him to anyone! Thank You Justin!

I went to AutoNation Volkswagen looking for a 2015 Passat. I was greeted promptly upon arriving by Justin, and he quickly located 3 different cars that matched the description of what I was looking for. He treated me with respect and I soon felt very comfortable dealing with him. I was pre-approved for an auto loan from my bank before I went shopping for cars. Justin informed me that he could probably get me a better interest rate through another lender, and I was pleasantly surprised when he actually did just that. The whole buying process went smoothly with no problems. The price of the car that I decided to buy was fair, and I did not feel like I needed to negotiate. When it comes time to trade in my Passat for a new model in about 2 years, I definitely will return to AutoNation Volkswagen. I hope that Justin Johnson is still working there when that time comes, because I trust him and he made the buying experience fun and stress free.

Bryan G and Justin J really know their VWs! Test drive on Mica-Dishman road and enjoy their knowledge of German engineering! So happy with my new 2016 Jetta Sport!

We recently purchased a used VW Touareg. Tylor E. was outstanding! He was very knowledgeable and friendly. He was able to answer all our questions. Thanks Tylor.

I liked that the sales agent Bryan was waiting for me when I arrived for my scheduled appointment. He gave me excellent customer service and was very knowledgeable about my car I was purchasing. He was enjoyable to work with and made my car buying experience easy

They were so nice. In the middle of a disaster of a storm, signs blowing threw the parking lot multiple power outages and the roof starting to come off the building the whole team pulled everything together and I got my little bug. Even though I was buying a used vw they treated me like I was buying the nicest audi on the lot. Me Gustaveson is a wonderful salesman and really nice guy.

We bought our 2012 Jetta there & have had all but the last oil change there. In September, I was having problems & took my Jetta in to be looked at. The battery had been dead two days in the morning. They put a charge on it and told me it wasn't the battery & needed more diagnostic. Well, I left and took it to be checked by a parts store. Actually I took it to several the next day who said it WAS the battery. I bought a new battery & had it installed. No more problems. Why then did your service people basically not be honest? P.S. There's a defect in the latch to the fuel tank cover. The plunger sticks down in so it won't open when you tap it. Make sure your plunger is popped out before you close it or you'll get very frustrated trying to open it to refuel!

My experience was amazing due to Brian Gustavsen the sales rep I was working with! I'm on my 4th new car and my experience with him was by far the best I've had! Go see Brian if you want a no hassle, no pressure buying experience!

My buying experience due to Brian Gustavsen was amazing! He is a no pressure no hassle kind of guy with your best intrests as his main concern. I was truly impressed with him and the dealership as a whole!

Justin Johnson was extremely helpful. Friendly, professional and organized. Will be back. If you're looking for a car I highly recommend giving him a call or paying him a visit.

Justin Johnson made everything about my car buying experience perfect. He found the perfect car for me. He's a really nice guy and I would recommend him to anyone else who is looking for a new or used Volkswagen. Though I ended up not buying a Volkswagen, I could not be happier with my purchase. I will say I could not have asked for a better salesman.

It was time to trade in my old VW but I had an incredibly busy schedule. Gave Brian Gustavsen my must haves-telephonically mind you and He came through beautifully!. Knowledgeable and thorough, personable and mindful, Patient and accommodating! ( it wasn't easy dealing with a two year old and time constraints) Thank you BRIAN GUSTAVESON! I'M driving an awesome VW.

Expected Good and Received the BEST/EXCELLENT customer service with Brian Gustavsen. Helped me purchase the car of my dreams!! Knowledgeable and personable, Thorough and patient- Flexible and Accommodating. My Grandson and I are Safe and Happy and riding in style :) Recommend Brain to everyone! Thank You Brian!

If you're looking for a VW or Audi, Spencer is an amazing salesman. And Chris, sales manager, goes above and beyond as well. It took 3 cars before I found one that fit my needs. They jumped through more hoops than I can count. I would go back, and since I'm leasing I will be back! Highly, highly recommend.

Justin Johnson is the bomb diggity! Woot woot! Fo sho!

No pink lisence frame for me! Guess I'm not special enough!

Great experience with our salesman Spence. He listened well, came up with cars and the right financing for my wife and I. A new 2016 Tiguan S 4 motion for me and a 2016 Beetle Convertible for my wife. Couldn't be happier with our choice of cars and financing. Our 11th & 12th VW respectivley. Thanks AutoNation VW of Spokane WA.

I was referred to AutoNation VW Spokane by a family member and they convinced me to cancel my order with another dealership based on the family relationship. This was in May/June 2015, and then in October they informed me they would not honor the order. It was a classic bait and switch, and they made zero effort to make up for it. My contacts there were Keith and Chris. I WOULD STRONGLY CAUTION ANYONE FROM DOING BUSINESS WITH THIS COMPANY. THEY ARE NOT TRUSTWORTHY.

This place is AMAZING!!! My sales rep Justin Johnson was the most helpful person I've delt with in the 3 weeks of car shopping. I would recommend Justin to all my friends.

I have worked with Brian Gustavsen since June and he has been very accommadating. I would recommend him to my friends if they were in the market for a VW or Audi. Thank you Brian for your help and gracious attitude.

My initial visit to the lot was not very impressive. That was turned around quickly after inquiring online and being contacted by Spencer M. He answered all our questions in a reasonable time and when we arrived on the lot he was very informative while still being succinct. He even had the car we were interested in prepped for our visit. Once we made our decision he was patient through the paperwork and so was Sean. Overall a great first time buying experience.

Went into Autonation to buy a new car after being in car accident and worked with Justin Johnson. He was honest, efficient, friendly, and the best thing HE WAS NOT PUSHY! We had a great time with everyone that had anything to do with our purchase! In 2014 we bought a car at Autonation (different location) and after that experience we almost didn't go back but we are very HAPPY we did! Thanks to Justin we got a car that we LOVE and feel great about our experience.

My initial visit to the lot was not very impressive. That was turned around quickly after inquiring online and being contacted by Spencer M. He answered all our questions in a reasonable time and when we arrived on the lot he was very informative while still being succinct. He even had the car we were interested in prepped for our visit. Once we made our decision he was patient through the paperwork and so was Sean. Overall a great first time buying experience.

Ask for Justin Johnson he is a good honest salesman. No high pressure tactics and no nonsense approach. Overall I had a great experience.

Justin was a great salesman to work with. He was professional and attentive and spent the time we needed to understand the options for buying our new Q5. Justin has in depth knowlege of the cars he is selling and understood and explained all the features the Audi had to offer. Justin set up my wives IPhone with the car before we left the dealership to make sure it worked and took the time to explain the hands free. Thanks Justin for all your help Ladds

Buying a car is a huge deal. Having the right salesperson makes all the difference in the world. Justin and I clicked right away. I new what I wanted, he honed in on it and made it happen. Being a female, typically I would have been nervous test driving by myself. Justin made me feel comfortable. He is professional and knowledgeable in his salesmanship. Would highly recommend this dealership and especially work with Justin Johnson.

I came in to Volkswagen in the search of a used car. Justin Johnson was my sales representative and I have only good things to say about him. He was very patient and attentive. Very knowledgable and helpful. He suggest I lease a new car instead of buying a used. I could not be happier with my new Jetta! Thank tou Justin for all of your help!

I came in with a difficult task. Sell me a car. I am in sales myself. The say if you can sell a salesman, you can sell anyone. Well, Justin went above and beyond. And from what I could tell, above and beyond is his M.O. I have never felt immediate trust, such relaxation, and such a relief when shopping for a big purchase. Justin made it fun, entertaining, and I was never bored. Thank you AutoNation, and thank you Justin Johnson for being such a great person. I would recommend EVERYONE looking for a car, go see Justin. He can sell almost any brand. Him and I went to all the other AutoNation dealerships so I could find the right car. He is truly a customer oriented sales guy(a rare breed).

Two words: Jacob Sanchez! I had a great experience working with Jacob. He was courteous, friendly and knowledgeable. I would not hesitate referring any of my family or friends to him!

I wasn't able to get the payment where I needed it to get the Wrangler I was looking at, but Justin, Spencer and their Manager Dan all worked very hard to show me several options and stayed late after their shift working on payment options to try and make it work. I really recommend working with any of them. Took a star off for the delay on how long it took to get payments and appraise my truck - there has to bne a way to speed up this process.

Thanks to Tyler Eberly, our Spokane Audi purchase experience is as great as the product itself. "Above and beyond" only begins to express his tireless and substantive help to us, including visiting our residence to program gate and garage remotes at the end of a long day without breaks. Adding to this, we appreciate Tyler's objective and intuitive understanding of Audi's fine product. The entire team was very helpful, especially the manager, Chris.

Justin Johnson really made buying my jeep an awesome and painless process, he was very knowledgeable when taking my test drive, and he was very respectful in not trying to push me to buy! I was very nervous buying my first car, but he made it easy! I love my Jeep and I recommend anyone trying to buy a new or used car to go to AutoNation Volkswagen!

We were very particular about the car we wanted and AutoNation VW in Spokane had exactly what we were looking for at a very reasonable price. We are from Seattle, but decided it was worth the drive to get exactly what we wanted. We had already tentatively agreed on the price and everything before ever stepping foot on the lot (assuming that everything met our expectations upon arrival). Overall our experience was very positive. Doug (from AutoNation Subaru on the other end of the lot) was extremely friendly and professional. He made us feel very comfortable while we waited for the sales manager to prepare the paperwork. The wait was really the only negative thing that I can say about our experience. For a cash sale, it took an unexpectedly long time. It wasn't a big deal, but we have two kids that we had to try and keep entertained for over 2 hours while we waited to sign papers. All in all, we are very happy with our car and would buy from them again given the opportunity.

Went in to by a used car, left with a brand new one. I have always been hesitant in buying a used car, which is why I went with buying a new one. Our sales rep was Spencer, he had the knowledge, patience and professionalism to work with us on getting the best car. We did have a budget to work with and they went above to get us even a better price than what we had planned. We had a trade in with us and they gave us pretty close to what we wanted for it. Over all the crew is very good at making first impressions and giving you a good deal.

Audi Spokane made the purchasing of a new vehicle easy and quick. Justin Johnson helped in every aspect of the car buying experience with his knowledge and great customer service. He had me out the door quickly. The details of my purchase were not easy and Audi Spokane made it seamless and quick.

Jacob was the most knowledgeable salseman I have ever had. He, and the whole staff went out of there way for my wife and I to make the whole buying a car a pleasant experience. I would recommend this dealership to everyone. Next car or truck will come from these guys.

Justin Johnson is awesome, very knowledgeable, personable and patient with nervous buyers making a huge decision to buy a car!

Justin Johnson was great in helping me find a car I would both enjoy and that was within my budget. He was patient and really listened to what I needed. It was a smooth process and I would buy from him again. The financial department was great as well and didn't cause me any stress in that process. Thanks you guys!

Thank you so much for all that you both, Justin Johnson and Spencer Mitten did for us for in buying our new fender Beetle. Having a Beetle has been on my bucket list! (Check)! You both rock.

Got to see all my options! Got me into best option to help my future! Thanks Justin!

I felt very comfortable and like Justin knew what he was talking about. He was very helpful and I appreciated everything he did for us. I would come back to get a car from him again

Mitch from the Service Center was great! He was able to get our car in and out much earlier than expected. He was also very informative and was eager to serve. I would highly recommend this Autonation VW for both car buying and servicing. Thanks!

Justin Johnson did an amazing job to put us in our new 2015 Volkswagen convertible. He was very respectful and did an outstanding job to get us the deal we got. I would recommend Justin for your next car experience. Thank you Auto nation.

Too many good things to say, amazing selection, amazing salesman, and amazing process for a trade in scenario. Our salesman Justin Johnson was literally the best salesman I have ever met. Knowledgeable, funny, and genrally caring in how I felt in the vehicle I was going to get. The fact he can take you to any auto nation lot and sell any vehicle makes it all the better.

Had the best VW Golf TDI purchasing experience ever last weekend, thanks to our outstanding dealer, Spencer Mittan. He was so nonintrusive, respectful, professional, knowledgeable, patient, trustworthy, and friendly throughout!

Johnny was an authentic guy, he cared more about my needs than being a generic car salesman. Not once did I feel like I was being taken advantage of or felt like I was being lied to. John, as well as everyone at Autonation Volkswagen were honest and helpful. I never felt pressured or rushed. They were patient with me and my decision to purchase a new vehicle. I wouldn't hesitate to recommend a friend to buy a car through Autonation.

Justin was our salesman and he was fantastic! Knowledgeable, honest and fun! He listened to my wants and needs and helped find the right car for me! I'm excited to be apart of the Audi family with my new Q5!! Thanks to everyone there for the great experience guys!!

AutoNation Volkswagen in Spokane Valley was great. John, who sold us the 2015 Jetta SEL, was very friendly and knowlegable...wasn't pushy at all...very patient with my procrastination. lol. Service Department was polite and friendly. Will definately deal with them again.

All the staff was very knowledgeable and courteous. I had no problems what so ever and would recommend that for anyone looking for a new VW, Autonation is where you should go.

Had a great time leasing my new VW Golf. There was laughter, there were tears, more laugter... and then there was a new car. Thanks, everyone, for putting up with me: Logan Neil, Chris Scott, Xay, and Jason. You guys did an awesome job for me. Thank you so much!

Came into the AutoNation Volkswagen dealership with a difficult task. I went to a few others before and got no results. Instead of turning me away Tyler in sales went above and beyond expectations. He helped me out of a lease into purchasing a car as I had requested. Felt no pressure which is important to me. Great service and a job well done.

My grandmother and I went to have the Routan serviced that day. But we decided to trade it in for a Tiguan. The Sales Representative, Adam, accompanied us that day; and he was patient, very friendly, and answered all of our questions. The trade-in process was quick and easy, and very thorough. Our experience that day was very enjoyable, and I thank you for that.

From the minute that I drove onto the lot, I felt that was treated in a courteous and unrushed manner. No one pressured me into thoughts that went against my desires and personal opinions. If I insisted on something that was contradictory or unavailable, the options were laid out in a pleasant and professional manner. I would highly recommend AutoNation Spokane (Audi/Volkswagen) to the discerning buyer, as well as the casual shopper. I've been around the block a few times and I have been pressured and cajoled by salesmen (and women) that knew less about their cars than I did. Beware people, with the internet, you are the most dangerous and knowledgeable buyer in the history of auto sales. Stick with someone that does their homework. Since I did most of my shopping on the internet, I knew what was available locally. I knew the trim levels, powertrain options, and fair prices before I contacted their internet sales specialist (Jacob S.). I received nothing but support and respect for my knowledge, and was given supplemental information and history of the product that sealed the deal. I will be back again in a couple of years.

I specifically worked with John Ward down here at Autonation Volkswagen. John went above and beyond to make sure that I got the car I was looking for at a price that I felt comfortable with. John was an authentic guy, as were all of the people I was in contact with Autonation.

I was looking online to find an affordable new car. I had been looking around for quite some time, and I decided that I wanted to come and check out a Volkswagen Jetta. When I arrived on the lot, I was greeted by an eager young man by the name of Justin. He was so relaxed, knowledgeable, and in no way pushy. He spend about half an hour or so trying to find the right vehicle. He took an interest in what I had to have, what my wants were, and what I was looking for in my vehicle. After narrowing it down to 2 vehicles, he brought them to me, so I could do a side by side comparison. After driving both vehicles, and asking so many questions, Justin helped me make a well informed decision. I have never been treated as well, had someone as knowledgeable, and have had someone listen to me as well as Justin. Now that I know about Justin, and the fact that he can sell 13 brands. Myself, my family, and my crew will shop from him. Thank you Justin and crew at AutoNation Volkswagen.

I just bought a volkswagen jetta in autonation spokane, and the whole experience was very smooth from the beginning. Spencer Mittan is the gentleman that helped me and I felt very comfortable doing business with them.

I had the greatest experience purchasing my new Volkswagon Golf from Logan. He was no-pressure and straightforward. He went through the entire vehicle with me, showing me all of the features of my vehicle to make sure I was comfortable. I highly recommend using Logan as your sales representative.

We've done business with this dealer for more than 20 years and purchased several cars with the assistance of Keith Moors. We obviously are very satisfied with the service and with Keith's valued assistance or we wouldn't keep coming back. The people are friendly and helpful. They listen to you and try to provide the help needed. With our most recent purchase of a Golf Sportwagon, Keith Moors provided helpful information about the car, showed us how everything works, showed us around the dealership and introduced us to the personnel. We count Keith as a valued friend who is willing to take the time to answer our questions. We had an issue with the hardness of the driver seat and Keith is helping us resolve that issue to our greatest satisfaction.

Spencer was a great sales rep! I was interested in the new Audi A3 and was checking them out online and so I asked for more information. I couldn't believe how fast spencer had reached out to me at such a late time. I out the notice in around 9 he responded with in minutes of my inquiry.! Spencer is a very respectful and helpful gentleman does not pressure you in any way lets you test drive the car asks how you feel about it and if you wanna take time to think about purchasing a car he will let you do so.! Makes this shopping experience amazing.! I will be back for the S type soon.! Thanks again. Spencer and Chris.! You both were great.! Please ask for spencer if you ever need to purchase a car in the near future you will not regret purchasing.

Our experience with Autonation Volkswagon was wonderful. Todd was attentive to what we wanted in a vehicle and made the transaction easy.

Went in to look at a particular vehicle, wasn't really what I wanted, Jacob was incredibly patient with me. Went around looking at other options, found one I really liked! Jacob was knowledgeable, helpful, felt more like a friend looking out for me. Totally impressed with him. The pricing and sales process was easy, timely. While I waited for paperwork the facilities were comfortable, Jacob even offered a snack to me. Good, good experience. AutoNation and Jacob I would recommend to a friend. Thank you.

Tylor Eberle was our salesman and he was great. He leased us a brand new Audi A3, and I love it. The whole process was easy and efficient.

I bought a Certified Pre Owned 2011 GTI. The car looked beautiful, so much more than what the pictures were showing. Price was good as well. Service was great, as soon as the plates arrived in the dealership I received a phonecall letting me know that they were going to mail them to my address. Very happy with the car and with everything involved with it!

I worked with Bryan Gustaveson and purchased a '13 S4. It was one of the best car buying experiences I have ever had. He even followed up to ensure I didn't have any outstanding questions.

I arrived on the lot to just look around at some cars. I was not in the market to buy a vehicle AT ALL. I was greeted by Justin Johnson, and he was very polite and very energetic. I told him, "I am just looking." He backed off, but stuck around to answer any questions I had. I ended up taking a car for a test drive. Justin was so relaxed, knowledgeable, and never pressured me to make a purchase. During the test drive he didn't try to "sell" me on the car. We just chit chatted, and he made my experience fun. I have never felt like I was buying a car from a friend until now. He made me feel like I was a friend or family. Anyway, I ended up purchasing a vehicle that I had no intention of buying. Justin made the process so fun, flawless, and easy. I recommend if anyone is looking for a car of ANY kind go see him. He showed me 8 different lots, and was really about me having all the information, not just selling me ANY car. He won't waste your time. He won't show you things you won't want. And most of all, he won't push you into a vehicle.

Justin Johnson sold us a brand new golf TDI we love it, the process was easy and we would buy a new one again from him!

I worked tih Justin Johnson and he was extremely helpful, accomodating, friendly and went above and beyond to make the car-buying experience a very good one for me. He worked with me to not only offer but also negotaate a fair price for the Audi I purchased. He event got us an Audi bag to help transport all my things from my old car to my new one.

I took a car in for a water leak and was charged $1500.00+ the car was not done on time the work seemed ok at the time but in 4 months I had to take the car back in. This time they had to replace it again because they had installed it incorectly (spelled wrong to make a point) it caused the housing to brake they charged me another $1500.00 telling me an oring had caused the problem upon getting the car back the check engine light came on after calling them they said go ahead and drive it. this not good service I will talk to the owner and see if it his feeling that this is good service. i will let you know after I here it from him. I had a good talk with the manager, service manager, head master mac and sails rep they wrer all very nice to talk to. We spent more than an hour talking about my service they did everything they could to please me.they did not fix my car they try vary hard to please but we could not reach a fix that would help me and I am trying some other fixes and hope for better results.

I recently purchased a new vehicle at AutoNation Spokane and can't say enough about the quality of service and ease of the buying process there. We arrived to look at used VWs and Audis, and were greeted by Sales Associate Justin Johnson. He was relaxed, yet informative, and eager to give us details on any vehicle we expressed an interest in. WE test drove several cars from the VW/Audi lot, and Justin made sure we knew he was willing to show us any car on the 8 AutoNation lots. I've owned 3 Subarus in the past and wanted to check out that lot next. Justin was extremely helpful, patient, and knowledgeable. There were NO pushy salesman techniques that are such a turn-off! His objective was always to help me find THE car that best fit my criteria, not to just sell me ANY car. I ended up trading in my Subaru and drove away in a brand new one (Crosstrek XV)! The paperwork/finance ppotion of the buying process (which is usually my worst nightmare!) couldn't have gone smoother. My husband, son, and I were STARVING, so Justin offered to get the paperwork started while we grabbed a quick dinner down the street. When we got back he had everything ready to move forward. After the purchase Justin thoroughly walked me through the features of my new car, as well as service options available to me. The whole experience couldn't have gone smoother, and I am THRILLED with our new car from AutoNation!

Justin was amazing. I told him what I was looking for and he found it for me. I had very specific needs, he analyzed them and got me into the PERFECT car. I will never use another salesman but Justin. He definitely put "Above and beyond" as an understatement.

Justin Johnson was extremely friendly and actually cared about finding a car that fit me. He listened to everything I was looking for in a car and knew exactly which car I would fall in love with. He was very knowledgeable about the cars and the history of my car. A definite 10 for 10! I'll never go to anyone else again!

This was my first purchase from this dealership and I will definitely be back. My salesman, Justin, was incredibly helpful finding that perfect new car...and I looked at a lot! I got the deal I was looking for and didn't spend nearly as much time moving through the process as I have at other dealers. Many thanks to the sales team, finance and the detailers who delivered a spotless car.

I've been to other dealerships and just felt pressured. Auto nation is super relaxed and the workers are very friendly. Justin J sold me my car and he was awesome. Very personable and attentive. I'd highly suggest seeing him.

Went in expecting the typical high pressure car sales environment but was pleasantly surprised. Talked to Justin J and he was awesome. He was very helpful and listened to what I wanted in a car. He didn't try to sell me something he knew I wouldn't like or try to screw me over. I will be returning to see him for my next vehicle.

I bought a 2013 used Passat TDI recently and love it. Tylor was a fantastic salesman to work with. He did not pressure me into buying the car, he let me take my time and ask all the questions I wanted. He showed me other models that were available and didn't try to push me into any of them. The sales manager was not easy to negotiate with as they felt that the price was already at a reasonable rate. I tried. This is the 2nd VW TDI that we have purchases from AutoNation and they have been fair both times.

Thanks to Ethan and the Volkswagon family for my new tdi. Ethan was a really great sales rep. thanks for the great ride!!!!!! I recommand autonation for car shopping needs.

I've never been comfortable buying a car, whether new or used. That experience continued recently when I purchased a new VW from AutoNation. The two salesmen, Todd and John, that we met were nice enough. Friendly and knowledgeable. The sales manager was all smiles. And the car is ... well, after a week of driving it, I have to say it's great. The uncomfortable part was in the negotiation, with the trademark back-and-forth occurring, and then the business manager doing his best to get even more money out of us -- giving us a "special deal" only when we had turned down everything else. We don't feel as if we got a "deal," but then I never have with any of the five cars I have bought in my lifetime. That's just the business, I guess. I liked the sales guys, though. And the car is great.

Justin Johnson was very easy to work with. He made my car buying experience enjoyable instead of high pressure and antagonistis.

Had really great buying experience at AutoNation VW Spokane. Our sales guy John Ward did an amazing job to helped me through the process of buying my VW Pessat 2015. I highly recommended to my friends AutoNation VW Spokane the best car dealer to get. This is the second time I purchased my car from AutoNation VW Spokane. Thank you so much And we will absolutely purchase AutoNation VW again..

I brought my 2011 jetta TDI in to there service center. They basically charged me 300 to turn the check engine light off. They told me that it needed a software update. I clearly told them of the symptoms. I towed it 300 miles with my truck to my friends shop and found out that it had a fuel injector that was plugged and that the transmission need a service and relearn cycle. It even had codes in the transmission indicating that. My friends shop fixed it with no problem with a fuel injector service and transmission service and relearn. On on the invoice from autonation it showed that the fluid was checked and fine and never took the time to find the real reason the check engine light was on. I will never bring my car there again. I really think I should get my money back.

Thanks to Tyler Eberle, his manager and great staff for making our buying of new Tiguan a very pleasant experience. They were professional, courteous and moved things along in short order. I will definitely buy from them again and would very much recommend them.

My wife and I wanted to buy a german SUV to replace one of our vehicles. We went to one German car dealer in Spokane and were completely ignored. I got the impression that I would have to grab a salesman by the arm to get their attention. At Autonation VW however, we were met byTyler Eberle who helped us to chose a wonderful VW Tuareg and got us a model from another dealer in the right color and option package in short order. The sales manager was very courteous and helpful and gave us a fair price for our trade in. The finance technician took care of us in short order and we had our new car. I would very much recommend this dealer.

Good buying experience....above and beyond in customer service

Recently purchased a 2014 VW GSR. I had to work last Saturday when my wife brought our 2008 new beetle in for service. She was the one that did most of the dealing on the new car, so when I arrived there after work, things were pretty much in line to expedite the sale. Jacob was very courteous, respectful and very knowledgeable on the vehicle we purchased. Would definitely recommend Jacob as a sales person, to any of my friends and family.

Justin was the most amazing car salesman I have ever dealt with. He is not pushy, he is honest, and he makes the experience fun. I will never buy from anyone but Justin. This was the best experience I have ever had.

I recently purchased a pre-owned vehicle from this dealership. I interfaced with John Ward, who helped me throughout the process. He was easy to work with, answered all my questions satisfactorily and took trouble to look up information that was not readily available and relay it back to me. They have a good selection of cars to choose from. I will be recommending this dealership to my friends as well.

The only complaint I have about the service department, is that the loaner cars are always dirty. I would expect that they would be in pristine condition. Xay, my service tech, is always knowledgeable and prompt.

This was the third vehicle that I bought at AutoNation. Justin was my salesman and did an amazing job. I told him what I was looking for and he made it happen. He truly puts the customer first and I will only by my car at AutoNation thanks to him.

We were impressed with the people we met and worked with at Volkswagen Spokane, including sales, parts, finance, and the General Manager. The vehicle was clean, parked right up front for delivery where we could see it as we arrived, and the paperwork process was efficient and understandable. A great experience.

Recently had the pleasure having John help us with purchasing a used Subaru his knowledge and kindness made this process extremely easy he listened to are needs and found us the perfect car we could not be happier with are new car and the excellent service from John and the whole sales team at VW

Recently bought a used car from Taylor his knowledge and great customer service skills made this process easy and painless I will not be going anywhere else and will be sending friends and family to get their next car from Taylor

Recently bought a used car from John his knowledge and service made are purchase easy and smooth appreciate the fact that he did not pressure us at any point on anything we were not interested in he listened to what we wanted and made it happen great experience and will not be going anywhere else from now on

We recently bought a Subaru Tribeca from Taylor E he was awesome he listened to what we needed and did not stop till he found us exactly what we were looking for and we could not be any more happy with are new car and the great customer service that we got at Autonation VW from Taylor and the whole staff made buying a car easy and will be recommending all my friends and family to go there from now on

Had a really great buying experience at AutoNation VW. Our sales guy Jason Wisher did an amazing job, super personable, and totally worked with us to make sure it was the right deal for us and the right car for our needs. Of the 7 cars we've purchased in the last 10 years, this by far was our best buying experience. We will absolutely purchase from AutoNation VW again.

We worked with Brian at AutoNation VW in Spokane, WA. He was wonderful to work with. His vehicle knowledge and laid back sales techniques were great. We didn't feel uncomfortable or pressured to buy during our entire visit to VW. He made us feel like he wanted to make sure that we found the right vehicle and the right fiancé option. We were interested in both the buying and leasing options and he explained the differences to us so that we could make the best choice. He also answered all of our questions and worked with us on in regards to our schedules. We will definatly be return customers to the dealership.

We bought our TDI Passat from Justin and he was great. The buying process took a long time, but overall it was a great experience.

We bought our TDI Passat and love it. Justin our sales person was great. It did take quite a long time for the buying process, but was happy overall.

Zero stars should be a rating option horrible customer service will now be going elsewhere highly dissapointed....

A previous dealership was to be avoided; surly advisors, poor work and high prices. My visit today was for a small thing; battery replacement in two key fobs. The parts manager was polite, competent, and quick to complete the job. And unlike our previous experiences, the price was totally reasonable, six bucks a pop plus tax. At least in this small matter, Autonation is worthy of praise.

This is the best car dealership that I have ever dealt with. I never once felt pressured or pushed. Thank you for making my car purchase enjoyable!

All of the people I interacted with were great. I would highly recommended buying a vehicle there. I bought an Subaru Impreza in CDA from the dealership that didn't live up to its advertising. Neither did the service department or the dealership overall. I compared VW's at the Post Falls VW dealership and at AutoNation. Seemingly without even trying they beat the "great deal" I was promised because of my dissatisfaction with the Impreza and the dealership.

I cannot say enough good things about my experience buying a 2015 TDI Golf at AutoNation. Todd Phenneger is an excellent sales person and has in depth knowledge on all the VW's on the lot. Todd was also extremely helpful and efficient in making sure I understood all the little pearls of information that are so important with getting to know a new car. I love my new TDI Golf and look forward to dealing with the service department at AutoNation Volkswagen Spokane.

Here is a list of poor customer service that I recently had at VW Spokane: 1. I called to make an appointment because I received a recall notice in the mail. I requested a Saturday appointment because I work Monday - Friday. The gal said that I had to come in on a weekend because they don't do recalls on Saturdays. I told them that I had Martin Luther King Day off. She said she had an availability at 11:00 but warned me that they would take their lunch during my appointment. I explained that I didn't want to hang out all day while they had lunch. She said that I could take a shuttle. I told her that I received a letter in the mail that my 10,000 mile service was due and she scheduled that as well. 2. On the day of the appointment, I came in and brought my letter for the 10,000 mile service and the recall notice letter. The service representative was reading it and he said that my 10,000 mile service was 10,000 miles or 1 year. I told him that it did not say that on the letter anywhere. He said that it just was their policy. He said that the 10,000 mile service was due 3/2014. I said well I didn't even buy the car until 5/2014 and it only had 60 miles when I bought it. He said I could just wait until the 20,000 mile service. I said well then why did they mail this out to me??? He said he has no control over that. Then he said the computers went down and he could no longer work on my car today. He said that I could try to come back later if I wanted. I was so upset. This was my only week day off and now they aren't able to do my service check up or the recall. I wonder why they couldn't just keep my car until the computers came back up and shuttled me home so that I wouldn't have to drive the 1/2 hour there and back to "check back later!" 3. The next thing I did, I attempted to call a manager to complain about the service that I had just received! The gal that answered the phone said that the manager was on vacation! Really?? There is only 1 manager available!

We purchased a 2015 GTI from Volkswagen Autonation in Spokane Valley, WA. Tyler Eberle was good to work with.He provided the right amount of information without being pushy during the process.

I bought a used 2013 Passat SEL DTI. The only features I wish were included were a heated steering wheel and the to have A/C seats, otherwise perfect! I wish it performed a bit better in the snow but it does well enough. Fun to drive and looks amazing. The fuel mileage is the main reason I chose the car. With using the auto start in the cold weather 2-3 times a day, I am still averaging 580-640 miles per tank and I fill up for under $50. Very happy and would recommend to anyone who wants a reliable, fun, sporty and efficient car to drive!

I'm giving this poor not because of the person directly helping me, but because of the managers in the background. We got our certified used vehicle history and I asked about several software updates that had taken place. I was told that certified used meant everything was tip top, and not to worry. Well, we started having software issues within a few days. Heated seats, seat settings, lights, wipers. etc. I was still thinking we could just take it in and would still have given a decent, review but when I went 45 days later to get my extended trip permit I was told the bank had not sent in the title and I could not get one. Once I talked to the bank I found out that the dealer had not sent it in to the bank, and when my loan officer called on my behalf she was told that oh well, someone will be in Friday, we're clueless. Meanwhile I'm to pick my adopted son up from the hospital in TN on Friday and need my car when I return to transport him home. So I had to call the dealership myself and literally be in tears (thanks Suzie for understanding) and be on hold 21 minutes, and finally got a hold of Jerry who realized it was their issue and overnighted me some trip permits while he tried to figure out why nothing was taken care of by the people who were suppose to take care of it. So there are definitely some good people there, but you might have to jump through some hoops to get someone to hear you.

I purchased an A6 TDI from Logan and Jacob. The whole process was easy with no high-pressure sales tactics. What has impressed me the most is the customer service after the sale. Jacob did a great job explaining the car and has followed up with several phone calls (from Logan too) to make sure that we don't have any questions or concerns about the car. They definitely have exceeded my expectations.

Though we had to do more waiting around than I expected while negotiating a price for our car, the AutoNation salesmen and staff were extremely helpful, courteous, and professional which made it a low key, no pressure buying experience.

Tyler Eberle and his manager made our buying experience smooth and they were so helpful in every way. It shows Auto Nation has a great training program.

After going to an actual VW dealer, my fiancé and I had become less inclined on buying/leasing a car anymore. After an impromptu stop at AutoNation in Spokane though, we changed our minds! We were really impressed with Tylor Eberle and he was the reason we continued on and eventually leased the car that same day! The overall rating would be higher, but the application, and leasing process was a little long and we weren't as impressed with the completion on that side. However, we were 100% ok with it after the outstanding customer service we were given before that!

I purchased a 2006 Jetta TDI back in the day and just got a 2014 Jetta TDI. These guys always treat me well so they do all of my maintenance, too.

These guys sold me a 2006 Jetta TDI back in the day and I took it to their service department for 8 years without incident. Just leased a 2014 Jetta TDI from Tylor Eberle and, again, everyone treated me right. I'll be back in 3 years and service until then.

I have to say, these folks are amazing. Thank you Rafael for taking care of everything. The service team is very professional, what they say is what they do (no smoke and mirrors) and the prices have me amazed. I have always heard, "never go to the dealership, its pricey"... However, after checking with several shops in the area, the prices where through the roof! Thank you everyone who helped today, service done right!

I just bought a 2013 Passat and this place is where I will tell my friends to go. Top service and friendly people to deal with. They work on the best price and the lowest interest rate when selling one of there cars !!!

Great service, information, knowledge and in a timely manner. Will buy from Auto Nation again and will recommend.

It was a breath of fresh air . Everyone was just down right nice ! Larry and Linda

Just recently purchased my 2014 Jetta and the experience working with everyone was great. Connor was the sales person who showed me the car I purchased. He was very friendly, not pushy and was very helpful and answered all the questions I had for him. This place was awesome.

We had a great experience buying our Volkswagen Passat. Our salesman Tylor Eberle was most helpful and the sales manager Chris was very accommodating.

Most individuals typically write feedback when they are upset with a situation. This is not one of those. I had a great experience this weekend with the staff at AutoNation VW in Spokane, WA. Tylor was my sales rep and he was able to answer all questions I had in regards to purchasing a CPO Jetta. The trade in process was fair and on par. I would recommend this dealership to a friend any day of the week!

Most individuals typically write feedback when they are upset but today I am writing for a job well done by the Autonation VW staff. Tylor spent over 4 hours with me during the sale of my 2012 VW Jetta. He was knowledgeable and was able to provide answers for all my questions. I would recommend this staff and dealership with their competitive prices any day of the week.

A friend suggested I visit VW Auto Nation as she recently bought her Beetle convertible there, said inventory was good; sales people were great, informative, low pressure. I'll return to buy that adorable yellow TDI soon. Jacob, my salesman and VW expert, explained the different convenience features, entertainment features, the instrumentation to me, plus we went on several test drives. I had fun looking at and learning about the new Beetles, great experience. Thank you.

We had our windshield wipers quit on a rainy day and auto nation Volkswagen got us in to the shop and out in 45 minutes! The car was washed and ready to and we where back on the road in record time! Fantastic!

We bought our Passat TDI about a year ago and just had the 10K service done. The car gets great Milage as advertised 45mpg on the highway ( i drive a little fast so it could have been even better) and 35mpg around town. It does have road noise issues, but we'll see what some different tires do for that when these need to be replaced. We have a Volvo as well and overall the Volvo seems to be a step up from VW, but we are still pleased with the Passat. The service has been great. No hassles and great customer support.

Everything was simple and easy, we'll beyond what I thought it would be. Sales manager Chris was very accommodating too.

Purchased a 2012 A4 - Logan was the salesman. He was very knowledgeable, easy to talk to - no pressure at all. We went on an extended test drive and he was engaged in our conversation and questions the whole time. After the sale, he helped me understand the electronics and additional features. Happy with the whole transaction.

We were looking for a New TDI Passat. We negotiated over the phone, & via e-mail as we live out of state. Auto Nation gave us a Great deal on our new TDI Passat, they gave us a more than fair offer for our trade in. More importantly when we got there to complete the deal, it was exactly as we had discussed. We are very pleased with how we were treated. We look forward to doing business again with them. Keep up the good work. Our second tank of fuel we got 42mpg highway !!! :)

This was our second time purchasing a car through AutoNation Spokane. Both times, we received outstanding service. The whole process went very smooth & all of the employees go out of their way to make sure your car buying experience is a pleasant one. No surprises along the way. We received outstanding service from Tylor Eberle at AutoNation Audi, he is a great guy, honest, and very laid back, no pressure salesman. We will continue to recommend AutoNation to our friends looking to purchase vehicles.

We went to Spokane AutoNation to browse the Passat and found Jacob very low key and very helpful. He gave good instructions and put us under no pressure. And then he said he would deliver right to our house in Moscow, so we didn't have to drive up again. That was a bonus. Our experience here far outshined any other car dealings we've had.

We went to Spokane AutoNation to browse the Passat and found Jacob very low key and very helpful. He gave good instructions and put us under no pressure. And then he said he would deliver right to our house in Moscow, so we didn't have to drive up again. That was a bonus. Our experience here far outshined any other car dealings we've had.

There has been some dramatic changes going on at AutoNation, and all of them are positive. I purcheased our Jetta from AutoNation, and the service was fantastic. Always friendly smiles, and proffessional people, from Parts to Sales, to Service. It was hard to convince me to change my opinion, but I think everryone should stop in and give them a chance to change yours as well.

I just had a tour of the current Volkswagen inventory. Great dealership! They answered all my questions (and they weren't easy ones), suggested rides and options that I had not thought of, and generally did not waste my time. I will be going back.

john was really great in getting my bug serviced and repaired. thanks john.

We had a great experience with AutoNation Volkswagen Spokane. We had already extensively researched cars, so we knew when we walked in the door that the Volkswagen Jetta with TDI Diesel engine got great mileage. When we drove both a Jetta Sedan and a Jetta Sportwagen, we knew pretty quickly that the Sportwagen was for us. Everybody at Autonation was very helpful. Best of all we felt that the atmosphere at the dealership was low pressure. When they offered us a great deal on a Jetta Sportwagen, and we said we needed to sleep on it and to think it over, the salesmen were cool. We came back the next day and took them up on the deal. We are very happy we did. Its a great car, and lives up to the very good reviews we had read online. Two thumbs up for AutoNation Volkswagen Spokane and the Jetta Sportwagen with TDI Diesel!

We had a great experience with AutoNation Volkswagen Spokane. We had already extensively researched cars, so we knew when we walked in the door that the Volkswagen Jetta with TDI Diesel engine got great mileage. When we drove both a Jetta Sedan and a Jetta Sportwagen, we knew pretty quickly that the Sportwagen was for us. Everybody at Autonation was very helpful. Best of all we felt that the atmosphere at the dealership was low pressure. When they offered us a great deal on a Jetta Sportwagen, and we said we needed to sleep on it and to think it over, the salesmen were cool. We came back the next day and took them up on the deal. We are very happy we did. Its a great car, and lives up to the very good reviews we had read online. Two thumbs up for AutoNation Volkswagen Spokane and the Jetta Sportwagen with TDI Diesel!

We had a great experience with AutoNation Volkswagen Spokane. We had already extensively researched cars, so we knew when we walked in the door that the Volkswagen Jetta with TDI Diesel engine got great mileage. When we drove both a Jetta Sedan and a Jetta Sportwagen, we knew pretty quickly that the Sportwagen was for us. Everybody at Autonation was very helpful. Best of all we felt that the atmosphere at the dealership was low pressure. When they offered us a great deal on a Jetta Sportwagen, and we said we needed to sleep on it and to think it over, the salesmen were cool. We came back the next day and took them up on the deal. We are very happy we did. Its a great car, and lives up to the very good reviews we had read online. Two thumbs up for AutoNation Volkswagen Spokane and the Jetta Sportwagen with TDI Diesel!

I worked with Jim bright and early on a Saturday (8am early) and he was wonderful. I test drove one car (the one I bought) and he was very helpful. He was informed about the car and was easy to talk to about different questions I had. The financing process was also smooth and easy. The guys at Auto Nation Volkswagen are not pushy or over do the "salesman". It was a pleasant surprise. I was in and out in about a hour and half so nice!!

It all started when we came in to get an education on the different models of VW's. I was considering the Jetta Sports wagon. Our Salesman Ed was new to the dealership but not to auto sales. He answered all our questions and listened to what I was looking for in a new vehicle. He did not waste our time trying to "up sale" us. A used Jetta Sportswagon was coming in that weekend. He kept in touch with us on its arrival. Sadly he was not working the day we came in to see the vehicle, but Adrian helped us and we went home that evening with the exact vehicle that I wanted at a more than fair price. The dealership worked seamlessly with our USAA car buying service. We appreciated that they let our dog Boomer in the dealership that evening as it was quite cold out side. Boomer enjoyed the treats and all the loving.

I recently leased a Jetta SE from Auto Nation VW in Spokane Valley. I was so impressed with the high level of integrity & commitment to helping me find just the right car for my needs & budget. DJ the Sales Manager is a genius at pulling numbers together to work within your budget & Matt is an expert as head of the Finance Dept. Chris, another Manager & Dan B. who initiated the sale went over backwards to accommodate my last minute change to another trim model. James was so thorough & helpful in explaining all the features of my new car. Everyone in the Sales Dept works as a team to complete the sale process smoothly. Very impressed. They are trustworthy & treat you like a family member.

Bought a 2014 Volkswagon Beetle R-Line on February 1st for my daughter. She loves the car so far. The dealership and salesman were great to work with.

I bought my 4th car with them this past weekend. I keep going back because they are so pleasant to work with. They are straight-forward with their pricing, very knowledgable, very honest and sell a quality product. Their sales manager, DJ, is a miracle-worker with #'s and their business manager, Matt, is a finance wizard! They do not pressure you and offer many options within your budget. They will work to get you in the right car for you, not the car they think you should be in.

Terrible, sales people make false promises to get you into a contract. Especially Jason and Dan. Was deciding between them and parkerway and next time i will go to Parkerway VW. I spent some $3,600 for a body kit for my 2014 Jetta which they said would be sent over night and installed the next few days. It has now been two weeks since purchased still nothing. They claim could be another week Also part of the deal was that they would tint my windows for free. I came in super early the day they told me too so it could get done quickly as i don't live in the valley and had no ride home and when i came inside i was informed tinting was outsourced a different company so i went over there waited another 45 minutes for the place to open just to tell me that it would take all day to get installed and that they couldn't even see my car until 12pm. So i went and got it done myself and handed them the receipt. They told me i would get reimbursed. Still haven't seen or heard anything it's been several weeks. So done with this dealership

I just bought my 2nd vehicle from this dealership and am just as happy as I was the first time. Yes, the salesmen are salesmen and they are trying to do their job, but I have never felt taken advantage of. Be an informed consumer before you go shopping for a car and you will never have that problem. This dealership has the best customer service of any that I have ever worked with and I would recommend anyone I know to work with them. The service department is also extremely helpful. They are always straight-forward and I can bother them with any question I have and they are always happy to help.

Our salesman went far beyond our expectations in finding a pre-owned car for us. He worked hard to find a car that fit our desires in style, comfort, price, and mileage. The finance person secured an interest rate well below what we had prearranged. Both persons stayed well beyond their quitting time on a Friday night to complete our deal . They seemed just as happy to serve us as they might one of their Audi customers. They were professional and caring.

Buying car can be tedious and frustrating, similar to purchasing a home. However, when I was at the Spokane VW sales office, Jason W. helped me in so many ways to purchase our Tiguan. Jason is the sales rep of the year in my books. He went above and beyond to help me make specific decisions and he gave me important information I needed to know. Plus, he went the extra, extra mile to complete my purchase bey helping me at my home with loading up spare tires for my trade-in vehicle. He is extremely knowledgable in car facts and trends. Awesome! The buying experience was much more pleasant than I've had in the past. Thank Jason! Thank you VW! We will continue to be returning customers. He gets a 10 in our rating.

After finding out my (no longer reliable) 17 year old van was going to cost 3x-4x what it was worth I had to quickly find another car, Being an unsupported, single Mom of 2, living from paycheck to paycheck, I couldn't imagine being able to find an affordable, reliable newer model used car. I actually worked with Duane Montague from AutoNation Mazda, Mitsubishi, Chevy where I began my search. Duane understood my situation and helped guide me in my search which easily ended with a Certified Used Volkswagen Passat. They worked with me to stay within my budget, expedited the process and even stayed late so that I could drive it home that night.

I had a great experience buying my car at Autonation. The guys were very nice that we worked with and I will encourage all my friends and family to go there first and skip all the non-sense everywhere else.

I traded in my 2010 Infiniti EX for a 2005 AWD Nissan Murano. My salesman, Nate A., worked hard to get me a fair trade-in and purchase price on the Murano. He worked quickly and effeciately with the sales manager, Chris, who personally thanked me for my business. I couldn't be happier!

I went in to refinance my car. Crystal was extremely helpful and I got a great new rate. I will be returning when it's time to buy a new one!

Auto Nation made it easy for our son to purchase a car on his own for the first time. It was seeing the level of costumer service for our son that brought my husband and I back just a week later to purchase another car from Auto Nation as well. Our salesman, Nate, helped us to obtain just the car we were looking for and Clint, the finance manager assisted in getting us a finance agreement with payments we can easily afford. These people really took care of us and made the car buying experience fast, easy and totally enjoyable. We were never pressured in any way and they were able to answer all of our questions completely and satisfactorily. It is very rare in todays world to get to deal with a company where customer service is truely their primary concern, but Auto Nation is one of those rare places.

I recently bought a certified pre-owned 2010 Jetta from Autonation VW, had a great sales experience with the salesperson Crystal and walked out the door a happy customer with my new car. A week later things go horribly wrong with the electrical system due to a leak in the windshield that had been replaced and not reported on the car-fax. Feeling horrible for the inconvenience, they had my car towed, provided me with a rental and took care of the repairs and made sure I was happy when I walked out the door. I must admit that I was most pleased with their attention to customer service and I thank them for their helpfulness when it came to my new car. Thank you Crystal and thank you DJ.

I recently bought a certified pre-owned 2010 Jetta from Autonation VW, had a great sales experience with the salesperson Crystal and walked out the door a happy customer with my new car. A week later things go horribly wrong with the electrical system due to a leak in the windshield that had been replaced and not reported on the car-fax. Feeling horrible for the inconvenience, they had my car towed, provided me with a rental and took care of the repairs and made sure I was happy when I walked out the door. I must admit that I was most pleased with their attention to customer service and I thank them for their helpfulness when it came to my new car. Thank you Crystal and thank you DJ.

I have been researching the market for TDI Jetta Sport Wagons for the last year and I decided that was the car that I wanted. I have had VWs and Audi's for years and I personally think they are the best engineered vehicles out there. So I decided to test drive a 2013 Jetta Sport Wagon with the DSG transmission, and I was really amazed with the overall smoothness and responsiveness of that car. If you were ever skeptical of the top end of a diesel, don’t be, they have plenty of power and top end speed for any occasion, not to mention 48mpg. James was my salesmen and he did a great job of allowing us to really put it to a road test. Bear in mind I wasn’t necessarily looking to buy a car on the day I came in to test drive one but the sales staff really made it simple to make the transaction. They gave me a very fair trade in value for my 2004 Jetta and were very fair in all other negotiations. The VW sign and drive deal is an awesome deal and with 0% financing which I qualified for made it too easy for me to buy a car that I knew I wanted. They didn’t push me into anything, or make me feel like I had to buy a car. I have owned a lot of cars in my life and this was the first time I have ever bought a “new” car. I’m at a point in my life where I wanted a car that I don’t have to work on to plan a trip. Which is funny because I’ve worked on cars all my life but there is a good feeling of being in a new car, it’s something I think everyone should feel. If I ever do buy another car, I will definitely allow Spokane AutoNation to make that happen, we have all heard of war stories of dealerships but that place was nothing but a fun, very relaxing, cool place, everyone was very knowledgeable and helpful. I would never have believed it if someone would have told me that buying a car would be a easy and simple as it was. I still do have some buyers remorse as maybe I didn’t need a new car, but it’s fading now as I have a car that I did my homework on and all the people at AutoNation made that decision very simple for me. I really don’t think I would have received the trade-in value and the bargain that I got here. I’m very happy to have bought from James and AutoNation.

We just purchased a news 2014 Audi A6, which was ordered from the factory. We had excellent service for our sales associate, Logan Neil and the rest of the folks at the Audi Dealership in Spokane. I would recommend them.

Had a great experience buying my new 2010 Jetta. Crystal went above and beyond, let me put the car up on a rack to check underneath, and helped me with everything. I will be back for my next Jetta!

We just purchased a news 2014 Audi A6, which was ordered from the factory. We had excellent service for our sales associate, Logan Neil and the rest of the folks at the Audi Dealership in Spokane. I would recommend them.

My biggest and only complaint is people dropping the ball! Was told I would have my car by a certain day only to have it not show, but on top of that they did not call me to let me know, I had to call them. I did finally get a car from them, which I'm very pleased with, but had a part that needed ordered and once again the ball got dropped. I had to make a call to find out why I haven't heard from the service department, only to find out they had been sitting on the part. Once again they got everything done. I've purchased MANY vehicles in my time and would have walked away from other deals if it wasn't for the fact that I wanted my 2014 Passat TDI Sel.

A few years ago I took my 2002 Jetta in for a factory recall to fix a electrical problem with the sunroof. I drop my car and left it to be fix. I had my daughter pick the car later that day. She called me on the phone and was in tears. When she went to pick up the car and the driver side seat belt would not retract and was pulled all the way out. Two years before she had rolled a car when she hit a patch of black ice and the seat belt save her from going through the wind-shield. Since then she will not get in a car with bad seat belts. The service desk man told her they didn't do any to the seat belt that she must have broken the seat belt and "you must not have noticed". They offered to fix the seat belt for $350.00 dollars with no discount. I came down to talk to them about it and the service desk man didn't even talk to me just call the service manager. The service manager flat denied they broke the seat belt and it was not their problem. By this time I am really mad and starting to yell at him. He was a big man and tried to physically intimidate me. He told me to step out the service area into a side service bay and then threatened to call the cops. Now that is what I call service. I took the car to my mechanic and had him check out what had happen and the belt's electrical squib had be fire by an electrical short probably when they were working on the sunroof electrical circuit. DO NOT buy a car from this group!

Love my new Passat!! Crystal is excellent, great customer service, very knowledgeable, no pressure to buy, very patient. She made the process fun.

I would highly recommend Logan Neil and Sales Manager Chris Scott. Awesome sales experience over the last 15months. Ordered and Purchased a new 2012 Golf R and they facilitated and accommodated every request I had during the delivery process. In June 13' I purchased a 2012 Certified Jetta TDI for my wife and it might have been the quickest in and out car purchase I've ever made. Chris and Logan must have thought I missed them because just sat week I purchased a 2014 Audi Allroad and I can't say enough about the price I received on the new car or my trade in. Totally ecstatic about the whole process and we love the car. I am recommending them to friends and family and there is a good chance I will be back in the dealership looking for a Q5 and another Jetta TDI for a family member in the next 60 days. Needless to say we won't be traveling to Seattle for any future Audi/VW purchases. Great work guys!!

I would suggest waiting until Sept 2013 for Parker Volkswagen to open in Post Falls, Idaho. These guys will lie to you, make promises they will not keep, treat you like crap, treat you like an idiot, and just overall make you hate them. I overpaid on service and It was free under warranty. If their service guys believe what they say, they are [non-permissible content removed]. I wish I could leave less than 1 star. If you have a great desire for drama and getting screwed over, this is the place for you.

The sales guy, Chad Fairchild was awesome. No pressure, laid back, actually enjoyable experience. But, the service department leaves much to be desired. Another, local well known dealer is opening a VW store in Post Falls, Id. I would recommend them. AutoNation VW service will lie to you and generally treat you like trash and like an idiot. Save yourself some aggravation and headache by avoiding this place. For the time being, I am actually going 125 miles to the tri-cities for my service work until the new store opens in Post Falls. I am that dissatisfied. We should be able to leave 0 or negative stars.

Was charged 1100.00 dollars for the 40,000 check-up on my 2010 Jetta TDI. A tire rotation was supposed to occur, but noticed when I picked up the car, 4 hours later, they were unmoved. Not a big deal I thought. But an oil change was supposed to be included, and on inspecting the oil a few weeks later, it was obvious it hadn't. I tried to use a coupon they'd mailed me when I picked the car up, and they said they couldn't honor it because it wasn't "put in the computer" when I dropped the car off. I don't know how many 'Parts' are needed for the transmission for that visit, and I understand that auto trans fluid can be pricey, but eleven-hundred? I only sought them out because warranty is voided if you don't let a VW service dept 'have their way' with you. Am visiting down in Houston right now, a month later, with my engine light coming on again. Will never take my car to this dealer again, and will look elsewhere when i move up to a Passat, Hope I see an empty lot the next time I drive past them.

Because my particular market is small, compared to other Audi markets, I was concerned that the pricing would be high. I was wrong. This dealership was more than willing to compete with both Seattle and Portland pricing. The sales staff was knowledgeable and helpful without the dreaded 'pressure' to buy.

We purchased a Q5 from Jim M. and it was a very easy and enjoyable process. We knew what we wanted and since no vehicles were available, they ordered the vehicle and it was here within 2 and 1/2 months. Jim did not try to sell us any features we did not want and it was one of the easiest auto purchases we have experienced. Jim took the time to cover the basics of operating our new vehicle and did a followup call a few days after we received the Q5.

Autonation ( Appleway) Audi and Volkswagon , was a great place , the customer service was excellent , my salesman Spencer Ramos, was really great he listen to my every want and need, and the sales manager was also great , walking me through the details of my different options , and I have been a repeat customer to to Autonation because of the great care they have given me with my last 4 purchases and I will continue . A very satisfied customer.

If you're looking for a new car or asking about some things that you want to know about and need help i believe ¿Joseph Seymour can help you i personally recommend going to this guy. He's helpful, nice, friendly, and serious to have a good business or to deal with.

Mr Seymour (sorry about last name spelling) was an awesome salesman. He was very kind courteous and caring. An extremely patient man with a kind heart. I have suggested to several family and friends in there new or used car purchases to go and ask him for the help they need. He found me the perfect car in the price range i was looking for and stayed til the end. He did not act like he was loosing business contacts by staying with me during this process. He is a very good person please call him and let him work with you will see what i mean for sure.

I found a listing online that I liked in the morning, called about it, let my bank do the estimates and valuation for me, called again to verify it was there in the early afternoon, showed up ten minutes later, and was told after I stood around for a little while that it was sold earlier. I didn't even get an apology just a cliche "don't I know you from somewhere?" remark from the salesman in a vain last minute attempt to develop some repoire. I am not impressed with this place, lying just to get me into sales office doesn't exactly cry out "trustworthy" and its a waste of my time.

I leased an Audi A4 with the help of Jason W. He answered all my questions, put no pressure on me, and stayed late to make sure the leasing process went smooth and was completed to my satisfaction. They followed up with me a few days later. I would recommend the dealer and especially Jason for anyone wanting to make a similar purchase.

I dealt with Chad F. there and he did an exceptional job. No question too dumb. He showed knowledge and the desire to learn from his customers experience as well. I would buy another car from him if I was looking.

Chad Fairchild is the guy you need to deal with. He is relaxed and does not make you feel pressured or anything. He is very accommodating and will work with you and your schedule. He wants to be sure you are truly happy with your new car.

We have been buying a vehicle every 3 to 4 years for the past 50 years. We recently bought an Audi A6 and for the first time Appleway made the experience completely painless. Jim Miller was who we dealt with mostly, but everyone we talked to made the experience enjoyable. Jim, did by far, the best job of explaining the cars many functions, then ever before. There is so much to learn, and because he had me do each thing myself it sunk in a whole lot better. The absolute best part is that we love the car.

They allow many test rides to find the just right vehicle. No pressure.

This is the 3rd time I've been to Appleway Audi to purchase a car in under a year! 2 cars were for myself and one was with my friend who was purchasing her first car! The customer service is outstanding and the buying process is extremely comfortable! If you are a first time buyer they go above and beyond to make the experience as smooth as possible. I went in to purchase my second car for myself this past week and they treated me like family! If your looking for your forever home with a dealership Appleway Audi is the place to go! Their service department is the same they treat you with respect and make it a comfortable experience! Thanks to Jason, Jim, and Chris for wonderful sales!!!! I always feel welcome when I walk in even if its just to say hello and have a button reset that I couldn't figure out!

I bought my 2005 Jetta new from Appleway Volkswagen. The initial experience wasn't very good to begin with. They were very pushy and used emotional tactics to get me to purchase the car. Unfortunately I ended up buying this car. Never again will I purchase a VW after my experience with the car and the service department. Years ago during the holiday season they kept my vehicle for days and when they finally agreed to provide a loaner vehicle, they managed to forget. Thankfully I had a co-worker that was with me at the office that night who was able to drive me home as the loaner car was supposed to be delivered to me. Over this this whole debacle I wrote my first complaint letter ever to the company and never received a response back. My dealings with the service department have been far from superior since and I have become skeptical of them as a whole. Save your self the head ache and frustration and take your business somewhere else!!!

Jim Miller at Appleway VW made my car purchase experience the best I have ever had and I'm not a young person. His easy going style and knowledge of the car was what made our decision to buy so easy.

We traded in our Yukon for a Q5. So glad we did. We knew what we wanted going in, but Richard was very helpful and very knowledgable. We were hooked upon our 1st test drive and left with the car we drove. Although ALL car sales seem to be a long process, Appleway Audi did everthing possible to make us comfortable and got us out as quickly as the process allowed. We will definitely add another Audi from Appleway Audi to our family fleet when ready. Thanks, Richard.

Other than the 2 hours to complete the paperwork, the internet buying process was perfect. Dan and Chris were honest, professional, and communicative. The offered price was very competitive and did not change when we picked up the Q5 we had ordered. Cory was thoughtful and helpful with the paperwork and secondary offers.

In my opinion, you need to be upfront, honest, and make it known that you are not going to get pushed around. I took my 2002 Jetta TDI with low miles to trade in for a new SUV, skeptical of course, I talked with Adrian for over 2 months, searching for used vehicles. Then it was in our finances to purchase a new vehicle, and Adrian was quick to help. He answered every question, and I even dealt with Scott, the manager when Adrian was away. Both were pleasant & professional, and answered my questions kindly. Do your research, and know what you want, THEN go car shopping. My 2012 VW Tiguan is PERFECT, and I can finally say that I love my car. (I loved my Jetta as my first car, and since there was nothing wrong with it, it was hard to part. With a growing family, it was time to let my precious go to another deserving family)

We had a very pleasant experience purchasing a new vehicle from Appleway Audi. The sales agent that we worked with was very knowledgable about both vehicles that we were interested in, (we test drove an A6 and a Q5). After deciding to purchase the Q5, he made the order process simple and painless! Once our car arrived, our sales agent was excellent at going over the features of our new vehicle, and was kind enough to set-up the Bluetooth for both of our phones. He has also followed-up with us to see if we have any questions or concerns about our vehicle. We would recommend Appleway Audi.

My wife and I had decided to trade in the safety of our SUV and get a more economical car. After researching our options, we decided that a VW Passat TDI would be the best fit. We called the Appleway dealership and we were treated with respect from the first call all the way through the process. The team at Appleway was fair with our trade-in value and worked to get us the best rate possible. We really appreciated their efforts and will definitely recommend them to anyone else seeking a VW or Audi.

My 18 yr old son had recently purchased a car from Appleway VW, he was so impressed with the vehicle's quality & the service that he received. At his age most Sales Associates at other lots wouldn't give him 5 minutes but Jason Wisher along with another associate were very friendly, helpful & most importantly....respectful. We have always been a 4-wheel drive family but as an effort to free up some cash in our budget my husband & I chose to downsize our vehicle. Again I was impressed with the service, Jason Wisher was extremely knowledgeable about the vehicles they offer & made it a surprisingly pleasant experience. He showed us a vast selection of cars filled with options that met our interests. My husband has never enjoyed driving a car, with Jason's help we now have a car he is comfortable in.

This dealer salesman is one of the best I have encountered. I would recommend Jim Miller to anyone looking to buy an Audi

48.9 mpg is our best so far. Usually averaging 43-46 mpg. And sporty too. Had the Prius previously, no comparison, this feels like a sports car.