Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not.

Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not.

Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not.

Do not buy a car from these people they will steal from you! We bought a car from them and traded in our car. They didn't pay of the trade in and then sold the trade in. Then they told us that we had to pay the trade in off. Told us we need to reverse the deal on their terms. Meaning that they cant give us our car back because they sold it to someone else. They also told us they were the ones that messed up. Now they threatening us with a law suit because of their mess up.These guys are completely scamming people. #DONOTBUYFROMAUTONATIONSPOKANE. We did try to work it out with you you threatened us with with an attorney. Come to find out we are not the only ones that you have done this to. There are several cases that autonation has done this. Do your research before buying with autonation!

NO hassle, NO BS, fair trade in value and fair purchase price. It was very good.

I had to have a wide array of warranty work done on my Q5. The staff is very polite, I had prearranged for a loaner vehicle. It was promptly prepared and waiting for me when i arrived. Ricky was very professional and helpful. The repair times were about and hour longer than expected which is understandable in a service situation. The dealership is clean and modern. As far as the work performed will see. My car was running great when i picked it up, i would assume it will remain that way. Overall i would say it was a smooth transaction...

Got a used 2012 A6 and so far the dealership has been very friendly and helpful. I look forward to a continued relationship moving forward.

The service guys are very professional and helpful and the waiting room is clean - and stocked with coffee and delicious coffee!! I would buy a car from them if I didn't already own one!

After a few less-than-pleasant experiences at my local Audi dealership, I visited Audi Spokane during family vacation & began working with Mr. David Kelly (sales). Mr. Kelly was extremely knowledgeable (anything Audi) & patient in helping me find the exact right car. Very pleased with Audi Spokane and highly recommend working with David Kelly in sales for a great experience!!

Service department is great!!

AutoNation Audi Spokane is a well run dealership with a great team. David Kelly, Audi Brand Specialist (Sales), was great at helping me with my Audi A4 purchase in the same day. He was friendly and extremely knowledgeable about the products and offerings. After my purchase the entire dealership team from sales, parts, to service has been great at accommodating my needs and answering my questions.

These guys are amazing. They moved my appointment up and offered a loan car as I am from Whitefish MT. always courteous and friendly.

Parts dept. has surprisingly affordable parts for the DIY Audi owner. Coolant cheaper than AutoZone, and most other OEM parts can be had for close or the same price as eBay. Folks are friendly & helpful (yes I know they are kissing tail due to scandal, but I own a gasoline car so I could care less about Diesel-gate).

Make an appointment for 10:15 for basic service, LOF, and not done until 1PM. Almost 3 hours for LOF but they did wash the car.

I ordered my previous Audi from AutoNation but not this A-6. My experiences with the dealership have all been very positive and I love the A-6.

Cy and Ricki took great care of us. We drove 4 hours from Bigfork, Mt to Audi of Spokane. They both were friendly and professional, explained the details of a passenger seat PODS recall maintenance, and were able to provide us with a loaner vehicle for the period our car was in maintenance so we could do some shopping and check into our hotel. All repairs completed as requested and the car was ready at the time promised. Thank you so much!

My salesman, John Ward was a complete professional. He did not push or banter with me over the cost of my 2019 Audi Q8. This is my second car with John and there will be more. He's the best!!!

We are always happy with the superior service we receive at Appleway Audi!

Great service from my service rep Xay, i always book my appts with him.

Service was fine. Easy to get an appointment and was able to facilitate an after hours pick up.

super comfy waiting area, even for a 4 hr wait! cool showroom✌ and amazingly friendly and helpful people there too!!!

Spencer at Spokane Audi is fantastic to work with and is truly the reason why I keep coming back to buy cars from Autonation. He is true Audi Technoigist and Sales Professional. With the purchase of my new Audi Spencer and his sales manager Patrick made my car buying experience very seemless and a real pleasure go through this car buying process. I will continue to refer people to work with Spencer when ever the chance presents its self. Thanks again Spencer and Patrick!

great service from the service advisors

Decent service. Once this year excellent, once average. Service the one time was above and beyond, and the other below average.

I had an appointment at 10:30 in the morning to get fresh oil in my S4. Found out one of the airbags in my car had a recent recall so I went ahead and had them replace that while I was there. Everyone there was extremely friendly and very professional. The only reason why I'm giving it three stars instead of four or five is because I was told it would take about 1.5 to 2 hours at the most to be completed. Because of this my lady and I decided to take an Uber up to the mall just to kill time and to our surprise the car wasn't done until almost 5 hours later. I understand things happen but the reason why I won't give more than a 3-star is because I never got a call with a heads-up on why it was taking so long or that it would take much longer than they originally told me. Aside from that Richard and the service department was very helpful with explaining several things about my car that I didn't know yet since I just purchased the car and had questions. I will probably end up going here again but next time I'll probably just drop the car off for the day instead.

Oil change. Very quick & prompt attention. Love the service department staff.

Quick friendly service. Shuttle service to the mall and back was helpful and appreciated. Good to know that since I’m from out of state I can get in immediately for service in the future.

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second Audi purchase this year, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! Hands down the best salesperson at the dealership!

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second Audi purchase this year, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! Hands down the best salesperson at the dealership!

I was there due to an Audi air-bag recall replacement. The service was excellent!

Love Audi! We just bought our 3rd Audi from them. David Kelly and John Ward are phenomenal. They get it done!

This was a scheduled service to mount my snow tires on our Q7. The visit was flawless. The car was returned washed and cleaned. The wheels were balanced and tire pressures are appropriate. The visit was excellent. I have been a patron of this dealership - kudos.

Great buying experience. The associates weren’t pushy at all and they were helpful with all of the questions I had.

Great experience and staff made the process quick and simple.

I have generally been really satisfied with work done on my Audi at Audi Spokane. I just found out, though, that the Audi collision center does not provide a rental car while work is being done on your Audi, even though the repair part of Audi has done that for me in the past. Since I'm getting about $5000 worth of work done, I'm a little surprised that Audi isn't wiling to do a little bit more than tell me where the nearest car rental place is so I can (I suppose) walk down there and rent a car after I leave my broken car with them.

Terrible. The car had a mechanical failure and had to be towed to the dealer. It took 8 working days to get the part and fix the car. It was impossible to get in touch with anyone other than sales at the dealer. Car seems to be fixed as of now and they did bring the car to our home. Is the service manager was friendly and helpful but the rest of the process was far below what I would expect in a competitive market. Looking for another car and dealer at the time of this writing.

Great experience. Very informative about what my car needed. Didn’t try to sell me anything I didn’t need. Work was completed on time and transportation was provided so I could get home.

David Kelly is the man! Low pressure sales, easy to work with. 10 stars if I could!!!

Xay has impeccable customer service skills - if I were to build an auto dealership, I'd start by hiring Xay.

Last week, I came in to purchase a part for my Audi. Tim White is the Man! I’ve actually been coming in for the last few years buying different parts. Tim has always been there helping me out. Tim takes his time to explain and research all the details I need. We just don't see this kind of help in the service industries. I really, really appreciate all his efforts, commitment, and hard work. He is a rockstar technician who goes above and beyond of his duties. He deserves all the kudos!

Audi Spokane have given me the most wonderful experience ever purchasing a new vehicle, the entire team was there for me from the initial contact via email meeting in person discussion of my wants/needs in a new vehicle price you name it all concerns were addressed. The MVP in my book is John Ward he was awesome, he basically held my hand and listened to my needs not to mention he is an expert on everything Audi. I was more than a customer to the entire Audi Spokane Team I was made to feel like part of the family and I look forward to long prosperous relationship with Audi Spokane. By the way anyone in the market for an Audi definitely go/run to Audi Spokane it will be one of the best ideas your life. 😊😊😊

Easy to schedule, friendly customer service and my car was in and out in a flash.

Always amazed by the excellent service. Never experienced this with any other new car we have purchased. Your staff is the best.

Great customer service. They know what they are doing.

Great place to do business. For the best service/results ask for Spencer M.

David recently sold me my car and it was nothing short of an excellent and painless experience. I am beyond happy with how smooth the process went from finding me the right vehicle to me taking it home. I would definitely recommend anyone who is looking for a car to go see david!

Amazing experience at Audi Spokane! Friendly service and knowledgeable staff. John helped me find the perfect car at the right price!

Service desk staff excellent !

Friendly, efficient, helpful staff. Made to feel very comfortable.

My service was fast and extremely friendly. Xay was one of the best service managers/employees that I have encountered! It is not the service that brings a person back, it is the way he/she is treated while receiving the service. I am now a net-promoter of Audi Service because of the customer service of Xay!

I bought my second Audi from them and excellent service every time! I would highly recommend Audi Spokane! 5 star service! David Kelly was very knowledgeable and went out of his way to help us!!! Best guy ever! Also Si in the service department (serviced my first Audi there for 8 years) is fantastic!

While I feel AutoNation provides a great service, I am not impressed with the AutoNation sales representative here in Spokane Valley. Never really felt comfortable with this individual and he proved to be less than professional when closing. He also made promises that he did not deliver upon. I would NOT purchase from him again.

The work done on our car was excellent. The staff was helpful and took good care of us and the car.

Very slow service. Been a month for a spare tire and still waiting. Just keep getting the run around ☹️ Definitely won’t bring it here for service work.

Had a great experience helping with John and the rest of the team while we were buying a Q5.

Prompt and efficient regarding airbag recall - thanks

Excellent customer service. I have leased or purchased 7 vehicles from this dealership since 2005. In each case the transaction was simple and easy. No hard sell, no pressure. Excellent after sale service. Highly recommended.

Very good service and efficiency. All service matters performed satisfactorily. Everything explained well. Only one minor nit to pick. I asked specifically that when the car was washed the wheels would be cleaned well due to brake dust and dirt build up. They were hardly touched. I cleaned them later myself.

Customer service sucks..walk into the showroom no one asked to help, the same happens when we walk to the back.

Unbelievable...We arrived at your facility after driving 300+ miles in 99-104° temperatures with no air conditioning, in a road trip from the Central Oregon Coast to Minnesota. Without an appointment, Cy welcomed us with a smile, got our Audi right in for repairs. He came out to report problem was a switch, and that it would be repaired in 30 minutes. He kept us informed of progress and price. Despite the problem, it was a wonderful experience. Thank you so much.

Very upset with the service manager Ricky. It took 2 weeks for him to call me back with the report on damage to my Q5. Timing change broke caused damage. He told me he was calling my sons cell phone which has nothing to do with my account. When My car was dropped off I made sure they had all my phone numbers and Email. 10000-13000 for a new engine. Well I took it elsewhere for a second opinion. And I am glad I did, they also called the Audi dealership in Spokane to see if the Rings and Pistons were done on my car due to a recall. And they told them no! Which is not true because they were. This could of been a costly 3000.00 mistake for ME. Since the service was done they were able to repair my car for 3000.00 less than what it would of cost me for a new engine. Not happy with Audi, giving out incorrect information for they have in the past done all my service and follow up.

service department is top notch. I wanted a key traced and they were available, responsive, courteous - and best of all, this service was free. 3 working keys later, I'm impressed.

Xay is one the BEST assets that you have. What a wonderfully helpful person..... because of him, I'll be back for service!

super friendly and helpful staff, especially Xay.

Xi is excellent at communicating about the status of the repairs and going through the repairs upon completion. Always the utmost professional.

Purchased a used 2016 Kia Soul from this Dealership. I was told they did a 125 point safety inspection. I drove home a found that there was no spare tire or tire changing tools. Called to let them know and was told they are not responsible. They offered a can of fix a flat. Spare missing was not noted on 125 point safety inspection. Very disappointed with this dealership.

Purchased used 2016 Kia Soul on 7/12/18. Drove home and found no spare tire. Called to ask about this and was told automation would not supply spare tire. Was offered a can of fix a flat. Was told they did a 125 point safety check but was not noted on safety check.

A one hour appointment turned into a four hour wait. But they were great getting us to shopping at the mall.

Nice sales staff we just didn't find what we where looking for

The non local delivery, paperwork and new car introduction were outstanding!

David did a great job! I wish the communication would have been better while I waited for the car to come from San Diego!

Very stress free and pleasant. Xy is always very helpful and ready to answer any questions. He kept me informed of any issues that needed attention on my car.

Excellent work, right on time. Nice waiting area, but needs more showroom cars to drool over!

The service departs customer service is terrible and unfortunately the reason I will never buy another Audi. When you spend $67k on a new car one would expect exceptional customer service.

Appt was available on short notice. Car was ready when promised and work was done correctly. I was advised of likely future work needed.

These guys are fun to be around enthusiastic and really know there stuff sure makes you want to own another AUDI

Incredible service and support. Amazing vehicles!

Worst dealer ever. I have been working for 6 weeks to get the papers filed in another state and they still are not finished. Everything is blamed on others and they don’t return calls or emails.

Great service, friendly and professional staff.

Under new management not as friendly and accomdating. Do not return calls. Service is slow

Xay was totally competent and very helpful in finding anything that would improve the condition of our TT. Since we travel over 3 hour to get there he offered special considerations for our next visit. Our salesman remembered us and came out repeatedly to inquire about our satisfaction with the car. We're very pleased with the car & the service. KJB

I went in for an Audi recall and was out under the time they had told me it would take. Audi even offered to rent me a car but I really didn’t have anywhere to go in Spokane. Nice showroom and lounge to wait in, very clean!

The guest representative was prompt, efficient and showed legitimate concern for a good experience at the dealership. I would recommend Audi of Spokane service department to anyone who desires top notch service on their Audi.

I actually look forward to my visits to the Audi dealer in Spokane Valley. Our service representative, Xay Phothivongsae’s professionalism, and efficiency is unsurpassed. Auto Nation is fortunate to have someone of this quality. He goes above and beyond. Thanks to Auto Nation for employing him. Charles Jensen

Just unbelievably awesome,waiting to find new roads with the new 2018 Audi Q 3,just perfect for me ,my wife and son ,drives good,spendy but worth it .

Customer service on point! But, I was surprised by the added charge of shop charge of $10.40, I paid for one our of labor and then on top of that this shop charge? I appreciate my service rep, he was very kind on showing me where to get comfortable while I wait. Just not happy with this added charge.

They're great to work with and have always helped us out; appreciate feeling like we're an important part of their business.

I was interested in purchasing one of their used 2015 Audi Q7 after researching used Audi's in Autotrader and car gurus. I was having car problems so Audi of Spokane offered to send a driver and car from Spokane to Wenatchee and back to Spokane to provide me an opportunity to review and possibly purchase this vehicle. Is that not the most amazing customer service! Their sales team was equally amazing and professional!

Very happy with the service here. Purchased a new Audi and the whole team there worked with me and my very specific request list, I will be recommending them in the future.

Quality service for quality vehicles.

We didn't buy an Audi from here (we found what we were looking for somewhere else), but we worked with Morgan and LOVED HIM! He was knowledgeable, funny, no pressure, greatcon 5he test drive, and great at checking in with us after we left. We wished they had the car we were looking for as we would have loved to have bought a car from Morgan. Maybe next time!

The woman who greeted us at Audi service desk was absolutely wonderful. We talked about her friendly demeanor, her efficiency & great attitude after we left. Also, the work was done quickly & efficiently. Thanks.

We bought a new 2018 VW Tiguan two weeks ago, and today a 2018 Q3 from Audi/VW of Spokane! We worked with John Ward, the Audi brand specialist and Patrick Mulhern, the sales manager. As you know buying cars can be a trying and unpleasant process, but we had the best experience with both of these guys! We are so happy with the level of service we received from them! Will definitely be referring ALL friends and family to them.

We bought a new 2018 VW Tiguan two weeks ago, and today a 2018 Q3 from Audi/VW of Spokane! We worked with John Ward, the Audi brand specialist and Patrick Mulhern, the sales manager. As you know buying cars can be a trying and unpleasant process, but we had the best experience with both of these guys! We are so happy with the level of service we received from them! Will definitely be referring ALL friends and family to them.

Routine maintenance and summer tires installed. Xay and Melaia, service advisors provide exceptional service.

Very good customer service. MELAIA was an exceptional employee who gave us great service we were ver impressed with her.

We have had good experiences before but after picking up the car this time a warning light about under inflated tires came on. The service department had closed by this time and the salesman who answered the phone was no help. The service technician had said the tires were at 60 percent ...“fine.” My son in law looked at them when I got to his house and noticed deep wearing... cords were showing. Les Schwab agreed. It makes me wonder if they were checked at all. And can I trust any of there conclusions about engine checks etc? The checks are why I drive 180 miles for what amounts to a very expensive oil change.

Great staff and service department. I know when I bring my Audi in for service it is always done right the first time and when it needs parts they are quick to get them and schedule the appointment when its convenient for me.

Very disappointed about part service. I did ask a maneger the part number for my Audi a4 and he did not give me (reason - the manager said: I am not going to give you a part number because you will find cheaper price and will not buy from us)

This dealership was very nice! It was very friendly and it had a very wonderful atmosphere! The Audi dealer in Spokane is super nice and I am joyed looking at the Different cars! The a 4 was my favorite one of the things that I enjoyed was Google Earth being in the different Audis that I looked at. I am especially thrilled because being an android user😀 Android auto is for sure in this car! Google partnered with Audi to bring Android Auto when it 1st came out! So if you do not know what other vehicles have this wonderful feature, you know for sure Audi does! Go test drive one today!

We purchased our 2018 Audi A4 from Spokane Audi. It was well worth the drive. Our salesman, David Kelly, and manager, Rich Costa, made the process very easy and enjoyable. I highly recommend this dealership. Jerry and Suzy Gray.

We recently bought an SQ5 from Audi Spokane. We had a very positive and pleasant experience with thier team, lead by John Ward (John - job well done!) with assistance from Rich Costa and Amanda Carstensen. Not necessarily the norm for me over the years from more of a pressure based sales/purchase environment. Gotta love those Audi’s, my 4th �

Friendly and efficient customer service.

We bought a new Audi from David and he was so pleasant and helpful. Would buy another car at this dealership. Management and the financial service people made us feel very welcome and the process was very easy.

The service at Audi Spokane is outstanding. The guy who helped me (Xay Phothivongsa) is extraordinarily helpful, thorough, and answered all my questions. After dropping my car off for repair, Audi Spokane was even kind enough to shuttle me over to my school so I wouldn’t miss class. The shuttle driver was a really friendly guy, and I couldn’t be more impressed with my entire experience with Audibof Spokane. I look forward to maintaining an ongoing relationship with this business.

Great dealership. They went above and beyond what was expected.

Love the service dept. I haven't bought an Audi from this particular dealership yet, but when i'm ready to buy my next Audi, i'm seeing this group---awesome people.

Always treat us right, especially the service department manager Si (spelling?). He is awesome!

Great experience. Love my new to me Audi! Thanks for all your help in finding the right car!

Visited to get a second key programmed into a Q7. Receptionist was friendly and the sales team didnt annoy while waiting.

I've had nothing but great experiences here with my A5. Melaia in the service department is great and always goes above and beyond!

My experience thus far with Audi Spokane has been stellar! Xay in the service department not only went out of his way to make sure our visit was a good one, he also found a recall that I didn't know about, and arranged for me to return next week, reserved a rental for me so I didn't lose a day of my life, and got it all done in a matter of minutes. We don't just drive an Audi for the driver experience (which is amazing by the way), but we drive an Audi for the entire experience. The buying process, the customer service, the follow up, the service department, everything. I have owned several Audi, and will continue to drive Audi. And with amazing dealerships like Audi Spokane, they are what compliment the Audi name.

Miranda and Xay in the Service Department went above and beyond my Expectations!! Very helpful and great communication between the dealer and Myself.

First class service department! Xay is a man of knowledge, everyone is super friendly, and a very nice waiting area with tv, nice comfy couches, coffee, espresso, water, donuts and snacks complimentary. And.... not only was everything top notch, it was half the price of oil can henrys. They even found a recall I didn't even know about, scheduled my next visit and reserved my rental car free of charge. This dealership is a great representation of what Audi should expect from their dealerships. Others should take note!

John made sure every base was covered during our purchase. When you buy a car you want to feel like it’s inportant to them for us to feel good about the purchase, mission accomplished!

John made sure every base was covered during our purchase. When you buy a car you want to feel like it’s inportant to them for us to feel good about the purchase, mission accomplished!

so many issues, so little time 1--they quoted me 450 for a new audit key (already exorbitant) then charged me 650. 2--when i called about an oil consumption problem, the indicated that is was an issue with my q5 and that there was a warranty associated with it. when i arrived they indicated that audi was not going to do anything in regards to the issue. in fact the issue seems to have to do with crankcase pressure, they did not even think to diagnose the issue. 3--i asked them to look at a headlight alignment issue. they reseated the bulbs but did not check the alignment. in fact they did not properly fasten something and the headlights were rendered substantially unusable on the right side. utterly incompetent but at least it is very expensive

The best part of this experience was the sales staff, low pressure and extremely helpful.

The service writer was great (I forgot her name), she found warranty issues on my car that I did not know about. She informed me that the wrong coolant in my Q7 and that it needed flushed. I told her that I had not done anything to the car and that their shop is the only people that had worked on it since I bought it, she agreed and needed Rays (service Manager) approval. Ray came out, would not look me in the eye, and told me that they did nothing with the antifreeze when they put it on the lot for sale but he guarantees that it left with the correct antifreeze and proceeds to tell me i am not telling me the truth. This seems to be the way he operates his business, I choose never to purchase a vehicle from this dealership again not will I bring any service issues to the. Go See Sven at EuroPro, honest local business, they have my business form now on.....

Xay was very helpful with all the questions I had before my service and will definitely be returning to this location from now on.

John Ward made our experience so much better. As is usually the case process took longer than it really should. I found almost everyone helpful. I did not enjoy the hard push for secondary warranty- with a very confusing young woman, who become irritated with us, well because frankly she was extremely unclear. I give 5 stars to John Ward and his manager- fairly straight forward. I also give 5 stars to the crew who installed all weather tires at the last minute!

Great service. Nice facilities. We live in California and bought our car there and drove it back to California. They picked me up at my hotel and had everything ready to go. Super easy.

Professional, personable, customer centric, low pressure approach to auto sales. Tricia Hawley in sales, Chris Scott in management & Mandy doing the paperwork made one of my least favorite experiences (purchasing a new car) a good experience. The service department treats my car as though it is their own! Couldn't be happier!

While I generally dislike the "mechanics" of purchasing an automobile, Tricia Hawley in sales, & Chris Scott in management made for a pleasant purchase experience. Mandy was well versed in completing my purchase paperwork. All in all, I found this dealer & their staff to be customer centric, low pressure and very knowledgeable. The service department staff treated my Q7 as though it was their own car!! Very pleased!!

John Ward is the man! Incredible service and professional sales experience from John. He was instrumental in our successful purchase and getting all the options on our Q7 Prestige - love the car and love the service. Would recommend to others for a pleasurable purchasing experience.

Drove from Western WA and it was worth the drive. Salesman, John Ward was terrific to work with. I turned in a TDI the same day I got my new Audi. All went well. Took a little longer than I had planned, but trade in and purchase all happened in one day. If they were local for me, I would definitely use their service department. Chris, GM, was terrific too!

I'm torn with my review here. I have purchased several cars through Appleway and used their Audi and Volkswagon Service for many years. I have NEVER been treated badly - always welcomed and always left feeling fully informed - and there is the issue. I now take my 06 TT to Europro - largely for the cost difference, at first - but the more I learned from Europro, the more I feel like the Audi techs aren't nearly as knowledgeable as they should be - in my most recent experience, a 300$ service was being suggested as the best possibility without a definitive diagnosis by Appleway, but after talking with Europro for only a few minutes, the issue was fully and simply explained - a manual transmission interaction with a crimped brake switch wire that really any Audi tech should know. I love Appleway's treatment of me as a customer, but I've come to feel that I can't trust their recommendations, unfortunately.

Absolutely awesome service. some of the nicest people you will ever meet in the car industry who will bend over backwards to do as much as they can to help you in any way, sales, service, warranty, finance etc.

This dealership helps it customer with it’s knowledge!

Fast buy parts

Live my Audi. Sales and service -good experience.

The BEST purchase and service experience ever...Thank you!

As always, my service experience at Spokane Audi was excellent. I really trust and enjoy working with Xay.

This place is awesome. Great service! Great customer service. I will be back!

The service at the Audi Automation does a great job. The price seemed reasonable for what I had done and the car came back sparkly clean - which I love!

The service at the Audi Automation does a great job. The price seemed reasonable for what I had done and the car came back sparkly clean - which I love!

Amazing place to work for, even better place to buy a car. Our dealership is so much more than just a place to work, it’s home, it’s family. Working with our team is amazing because we have one goal together, to help people go places. Whether it’s service, buying parts, or getting your self into your dream car. Even if you decide not to buy from us we will be there to help 7 days a week. �

I have been very satisfied with the high quality of workmanship, knowledge and fairness of the service manager and customer friendly atmosphere. I have both my Audis serviced here.

I have always had a great experience at this dealership they have fit me in when my schedule is difficult to accommodate and I really appreciate that.

I have always had a good experience when bringing my car in for service.

Great experience, great people, clean environment, friendly and helpful.

I love the car but had the worst experience with this dealership. There is zero communication from the General Manager even when you call his cell phone. I have reached out to Audi Corporate, and they are even having trouble getting a response from the dealership. Have been trying to resolve a paperwork issue for 3 months at this point with Audi Spokane. I would not work with this dealership.

Excellent service from our sales person Logan. We would recommend him and the dealership

Worst Audi dealership that I have had to deal with. Service writer is great. Shop guys are competent. Parts, special order parts, prices and all other aspects do not meet my expectations for Audi. I do not understand how my special order part of four weeks was here three days ago and when I arrive to pick it up, it's gone? Why are your services twice the cost of my previous dealership? Such as services, alignments, and shop work? I would not recommend this dealership. Drive to the coast, Utah, or Southern Idaho. The drive is worth the savings alone. Hoping Spokane Audi can turn this around for us all.

Only place to get my Audi worked on thanks guy's

Great service, addressed the issue in a timely manner. Cost as estimated.

Excellent. Had opportunity to drive three vehicles. Questions answered. No high pressure. Opportunity to walk away and think, to compare and contrast. Explained features.

Absolutely disappointed. Made plans with David to come in and look at an Audi. He said that he would send me photos and info once it was done being refreshed for sale. An hour and a half before I was scheduled to come in he told me the car had sold and the papers were being signed. I have never been treated like this before and am very disappointed Audi would allow a dealer to operate like this. If you are working with someone, don’t sell the car out from under them.

Melaia was very friendly, courteous, and explained my future service needs. Excellent service.

My 2009 audi that had been well maintained died on me suddenly without explanation. No crash. Was told the engine is non functional. How? Why? This was my first visit to this dealership. They recommended I contact audi. I did and was simply told it was out of warranty. The dealership tried to assist me with the referral. The manager and service folks gave me time and attempted to contact regional folks. Eventually I decided to get a new car. I stuck to audi only given good reviews on the cars. The test drive was good. One agent appeared to have limited information on the vehicle. The other person was well informed. The finance person could be more personable. The rest were all pleasant. They also have snacks which helps with how long the process can sometimes be.

Always great service Blah blah blah trying to get 25 characters blah blah blah

I bought a brand new Audi Q7. From the day I drove it home the brakes have squealed terribly. I was told it was normal and would go away. 2 years later it has only gotten worse. I have brought it in for service several times and always told its 'normal'. On my last service the tech acknowledged it was a problem and that other models were experiencing brake trouble and recalls were starting to happen. But, because my model hadn't been recalled they wouldn't fix my brakes. I have called back twice, and twice told they would bet in touch with higher-ups and get back to me. Still waiting on that. Not only do they squeal loudly but brake grease sprays out constantly and my wheels are black and dirty no matter what I do. Not what I expected from Audi. I don't need to tell my friends and family to stay away from this brand, all I have to do is come to a stop and everyone around knows there is something seriously wrong with my car.

I love the new remodel and the amazing staff in the service department. I've seen many changes over the years and these guys are the best. If you're looking for a great car and outstanding sevice, Audi Spokane is the place to go.

I recently purchased a 2016 A6 Prestige from another city, so I took it in for service at Audi Spokane. I was amazed at the warranty coverage from Audi. I drove out of there with no out-of-pocket costs, and with the confidence that my car will get the care I want for years to come. Melaia, the Service Dept Rep, was amazing! She knows her Audis, and taught me about my car that I had not yet picked up from the Owner's Manual. Audi Spokane, you should put her on your sales floor, or give her a big raise. She is an amazing Audi Spo ambassador!

I spent a couple of hours in the building while they worked on a recall item - the coffee was warm and yummy, the staff very friendly and I even had the remote to the TV. They fixed the car and then gave me a much needed little tutorial about some things within the car that I hadn't realized yet. It was a very nice, comfortable experience.

Xay is always great to work with. Work was completed in a timely manner. The waiting area was clean and comfortable. I was advised, but not pressured, of upcoming service needs.

Great customer service. Got my car in an hour early which is very much appreciated. Very clean and snacks/beverages are provided for customers.

They make sure you can afford everything and you are left secure you made the right choice and they make really awesome cars.

I had a check engine light come on. I called and I had an appointment that day. Quickly ran diagnostics and I was on my way. Thankfully there was no major issue with the vehicle.

slow service

Thank you for finding exactly the right car at the right time.

John Ward, Audi Specialist, helped me purchase my 2018 Audi Q5 yesterday. It was great to have a salesman know everything about the vehicle I wanted to purchase. He took the time to inform me about the car in depth and with a no pressure approach. He stayed with me through the whole purchase and set up the vehicle so I felt comfortable driving it home. He even advised that I could come back and see him with any additional questions I have. The whole team was great to work with at Audi Spokane and I got a very fair deal on the purchase. Audi Spokane had top notch professionalism and showed great patience and technical expertise to make me feel comfortable with purchasing my new Audi Q5. Kudos!

Our purchase experience from Spokane Audi, specifically John Ward, was outstanding. From the test drive to the new car orientation, John's patience was greatly appreciated due to the technical aspects that were new to us. Every step of the way was explained thoroughly by John. The Audi Q7 that we did purchase was not available when we were shopping in Spokane. John found the Q7 that we wanted, specifically color, interior and options. John communicated when the new vehicle would arrive in Spokane and the day it would be ready for delivery. We scheduled a time to come to Spokane, as we are from Montana. The delivery process of the new Audi was excellent. The orientation to the new vehicle electronics, warranties and Audi care program was very professional. It was also nice to meet many of the other sales professionals at Audi Spokane. Overall our experience at Audi Spokane was again outstanding.

Always great to have the A5 serviced at such an exceptional establishment.

Disaster from start to finish. The level of incompetence is truly staggering. Communication was awful throughout the entire process.

Very pleased with John Ward. Very informed about his product and no big push to sell. .

Sy is terrific and Audi has been more than fair in honoring their warrantee.

Went in to fix my recalled airbag, staff was friendly and the wait was under the expected time

AutoNation does a great job at keeping my Audi A4 in top performing condition. Their customer service is great. I love how quickly I am greeted and how personal they are. Xai always remembers my name. He is thorough at explaining the service to me and makes sure I get the best service. I bought my Audi used, and he researched to see if it was covered under Audi Care. Seems like it has been going on forever. :)

John Ward was very professional and made our experience pleasurable! He took time explaining all the functions of the car and answered all our questions.

Bad customer service, no communication. My car would sit there for days and nobody would tell me anything. over priced. Techs are ok not the best.

Everything was cared for in a timely manner, and I waited comfortably.

Updated Review on August 9: 1 Star A second star was lost when the CPO A3 I purchased developed a rattle on our way back to Tri-Cities the night we bought the car. (The Audi TC Service team and general manager have been incredibly supportive while they work through the problem.) A third star was lost when calls to the general manager of Audi Spokane, Chris, to discuss my situation went unreturned. An email with my concerns (which did include my plan to post updates to my online reviews) was ultimately responded to, at which point GM Chris asked me to email the problems I've been facing with the car so that he might forward it on to Audi regional management for possible support. I have heard nothing from either level since. The fourth and final star was lost today, as my car that quite recently was supposed to have passed a Certified Pre-Owned Inspection has now been in the shop for 30 days. Work has been done on its heat shields, timing chain tensioner, and now camshaft. There is no solid estimate of when the vehicle will be returned to me. UPDATE August 11:My vehicle has been repaired and returned to me, apparently in good running order. I'm so incredibly disappointed with this purchase, and will continue to update this review until this fiasco has ended so that every possible customer has a chance to hear my situation and maybe make a more informed decision prior to buying or servicing a car here. For the Audi Spokane account review moderator: Please don't reply with the phone number for your general manager, Chris, as I know it well and will not waste my time reaching out yet again. If he'd like to improve my experience with his dealership and its vehicles, he has my name and number and is welcome to return my previous messages anytime. July 3 Review: Four Stars Great selection of CPO Audis and I believe I got the best deal available on an A3 here in the northwest after months of searching online. Jason, Logan, and Spencer worked as a team and were flexible around my work and out-of-town schedule. The 5-star experience was lost when we had to wait 3 hours from signing on the draft deal with sales to actually getting to sit in the finance office to finalize the deal. Our gal was kind, thorough, and efficient, but they need to hire more people to do the job.

Updated Review on August 9: 1 Star A second star was lost when the CPO A3 I purchased developed a rattle on our way back to Tri-Cities the night we bought the car. (The Audi TC Service team and general manager have been incredibly supportive while they work through the problem.) A third star was lost when calls to the general manager of Audi Spokane, Chris, to discuss my situation went unreturned. An email with my concerns (which did include my plan to post updates to my online reviews) was ultimately responded to, at which point GM Chris asked me to email the problems I've been facing with the car so that he might forward it on to Audi regional management for possible support. I have heard nothing from either level since. The fourth and final star was lost today, as my car that quite recently was supposed to have passed a Certified Pre-Owned Inspection has now been in the shop for over 4 weeks. Work has been done on its heat shields, timing chain tensioner, and now camshaft. There is no solid estimate of when the vehicle will be returned to me. UPDATE: Vehicle was returned in good order on August 11. I'm so incredibly disappointed with this purchase, and felt inclined to share it so that every possible customer has a chance to hear my situation and maybe make a more informed decision prior to buying or servicing a car here. For the Audi Spokane Facebook account moderator: Please don't reply with the phone number for your general manager, Chris, as I know it well and will not waste my time reaching out yet again. If he'd like to improve my experience with his dealership and its vehicles, he has my name and number and is welcome to return my previous messages anytime. I do want to extend a special thank you to Spencer for his communication and support. July 3 Review: Four Stars Great selection of CPO Audis and I believe I got the best deal available on an A3 here in the northwest after months of searching online. Jason, Logan, and Spencer worked as a team and were flexible around my work and out-of-town schedule. The 5-star experience was lost when we had to wait 3 hours from signing on the draft deal with sales to actually getting to sit in the finance office to finalize the deal. Our gal was kind, thorough, and efficient, but they need to hire more people to do the job.

I took my car in for a diagnostic and they washed it for me, I got it back with major damage to my hoods paint job and a bunch of excuses claiming it was like that when I brought it in. 152$ diagnostic just turned into a 3k+ paint job and being insulted majorly. On the upside there was nothing mechanically wrong with my car

Always honest and helpful. Explains issues and comes up with answers.

I had a very difficult problem that actually took a very long time to figure out. However, they were extremely professional and compensated my time with multiple loaners understanding the daily distances I drove. Xay was my mechanic, he was great and stayed in contact when necessary. Thanks for your great customer service!

Service was done quickly and timely. Pleasant and friendly service group.

My sales person was excellent, John Ward did a great job! He was super knowledgeable and knows his product. My issue was with the end attempting to buy the car and get home. John spent a good 45 min. going over the car with me and I was comfortable with that process. After showing me the car I had to wait 2.5 hours to pay for the vehicle! I had all my paper work finished, check made out and was ready to roll. I had let the m know that I was coming from out of town and needed to get on the road quickly because it was a 5 hour drive. That didn't happen and definitely took away from the buying experience. I in no way blame the salesman, but do blame the dealership. My wife had just leased a Q5 from them and had a similar experience with the finance department. I semi reluctantly would recommend this dealership because John Ward is an excellent sales person.

The manager knows his cars He owns the badest Audi you can buy.Swing in and see this car and the manager😎😎😎 you wont be sorry

Xi is the service department is phenomenal--always delivers more than I expect!

Very rude service writer that's a woman was rude to my brother acted like we were stupid a the technician was rude and tried to tell my brother and I there was metal in the tranny fluid that we flushed 2 times and there was no metal they were not nice or carring

Appleway Audi NEVER disappoints. I'm not always the easiest to impress, but these guys?...Superior! They are all so friendly and it truly is a positive experience every time

This last Friday my husband and I were on our way to Spokane for a weekend getaway and to see the Phantom of the Opera. We left Helena Montana without incident until we passed through Wallace Idaho. Our rear right tire ( two days old) blew out and literally came apart in several pieces. We got the car stopped and proceeded to change the tire to the spare. Also, very kind Idaho Highway Patrolman helped us get back on the road. We contacted our tire shop in Helena and the manager said he would find a tire in Spokane and let us know where it was and set up the installation of the new tire. After an hour he called and told us there was not one of these tires to be found in all of Spokane (at any of the tire shops) We thought to give the Audi dealership a call to see if they by chance had one in stock. We spoke with Tim in parts and he said he would check and get right back to us, which he did. He set up picking up the tire and getting it installed. When we arrived we pulled into the service bay and Melaia took immediate care of the situation. She processed our paperwork, gave us a loaner for the remainder of the day and the next until our car had been taken care of. She reassured us and sent us on our way knowing that they would do their best to take care of the problem. First, Audi Spokane went above and beyond to assist us. We did not purchase the Audi from their dealership but they treated us as if we had. Both Tim and Melaia were kind, professional and beyond capable. Thank you Audi Spokane for everything... you are the best!

One of the best dealerships I've ever been in the most professional courteous people I've ever worked with

Terrible customer service. Slow and completely clueless at working on audis. Wouldn't recommend them to my worst enemy

Been waiting on a car for over 10 days after being misdiagnosed and they can't give a good explanation for it. Terrible service.

First class, all the way. This was routine one year service, but I had a computer malfunction (hey, I don't speak Russian!) a couple of months ago and they got me in and out, all good.

We were on the road trip coming through Spokane & experience the break down. The staff at AutoNation were willing to take care of us on a short notice and helped us out even though my Audi was from Canada. Thanks so much for taking care of us.

My best friend had really bad experience there, I expected way better customer service, FDT!!!

Worst customer service I've ever dealt with. If you have an import I'd suggest Das Parr AutoHaus! These guys here are clowns!

Took my car Audi A4 boosted and these dumbass manage to blow it up while supposivly changing my oil

worst service i've ever experience. they were very rude. i still don't have my car

terrible customer service, most worst ive ever had in my whole life

Took my car and they misdiagnosed my car fixed the completely wrong thing then I brought it back to them and I have yet to hear from them for 12 days without a single phone call then when I call the service manager is nothing but a rude person and thinks that it's OK to speak tocustomers the way he did and it's not I highly suggest you take your car to STM tuning if you have an Audi way better customer service than this bullshit dealership

Took my 2001 s4 here to get my K04s rebuilt and less than a week later it swallowed the turbine, as they claim to have "replaced them" i wouldn't trust them to clean my wheels now

Terrible service. I took in my Audi R8 and the service guy told me his accord could burn it in the 1/4 mile. So I showed him what's what down division. After he got done drying his tears and "fixed" my alignment...I was driving home and noticed a strange smell coming from the car. I parked it in my driveway and popped the hood only to find he had drained my antifreeze and replaced it with urine and skittles....who does that?!?.... only giving one star since 0 isn't an option.

Superior customer service, fast friendly professional staff, knowledgeable and customer oriented

Updated Review on August 9: 1 Star A second star was lost when the CPO A3 I purchased developed a rattle on our way back to Tri-Cities the night we bought the car. (The Audi TC Service team and general manager have been incredibly supportive while they work through the problem.) A third star was lost when calls to the general manager of Audi Spokane, Chris, to discuss my situation went unreturned. An email with my concerns (which did include my plan to post updates to my onli...ne reviews) was ultimately responded to, at which point GM Chris asked me to email the problems I've been facing with the car so that he might forward it on to Audi regional management for possible support. I have heard nothing from either level since. The fourth and final star was lost today, as my car that quite recently was supposed to have passed a Certified Pre-Owned Inspection has now been in the shop for over 4 weeks. Work has been done on its heat shields, timing chain tensioner, and now camshaft. There is no solid estimate of when the vehicle will be returned to me. UPDATE: Vehicle was returned in good order on August 11. I'm so incredibly disappointed with this purchase, and felt inclined to share it so that every possible customer has a chance to hear my situation and maybe make a more informed decision prior to buying or servicing a car here. For the Audi Spokane Facebook account moderator: Please don't reply with the phone number for your general manager, Chris, as I know it well and will not waste my time reaching out yet again. If he'd like to improve my experience with his dealership and its vehicles, he has my name and number and is welcome to return my previous messages anytime. I do want to extend a special thank you to Spencer for his communication and support. July 3 Review: Four Stars Great selection of CPO Audis and I believe I got the best deal available on an A3 here in the northwest after months of searching online. Jason, Logan, and Spencer worked as a team and were flexible around my work and out-of-town schedule. The 5-star experience was lost when we had to wait 3 hours from signing on the draft deal with sales to actually getting to sit in the finance office to finalize the deal. Our gal was kind, thorough, and efficient, but they need to hire more people to do the job. See More

Xay Phothivngsa was my customer care consultant. He was exceptionally good in the way he took care of my car needs. He definitely changed my view of having service done at the dealer.

Spokane Audi's service department provided prompt and customer oriented service

Always a good experience working with Audi, especially Xay, he always makes our stop pleasant

We live more than three hours away from the dealership and needed our 10,000 mile service, along with a warranty service. We called ahead and scheduled a time. They got us in rather quickly. We arived for our appointment on time and was told it would take approximately 1 hour for all the repairs and they would call me. After 3 hours, there was no call, so I called them and had to leave a message. They returned my call within the hour. When we picked up the car, I was told by the person at the desk they usually wash the cars before they let them go but they were shorthanded. We were handed two forms to sign and our copy of the work/service completed. We were told by the service desk person that she needed to go in the back. After serveral minutes, she still did not come back. We took our paperwork and left. There was no opportunity for questions, updates or anything else. My feeling is if you are too busy don't schedule it. If there is going to be a delay, communicate that fact to the customer. If you say you are going to call, at the very least call and explain there will be a delay. I would recommend this dealership for buying purposes, but not for service on a weekend.

I found Audi Spokane to be a professional and efficient service department. Xi was patient in answering all of my questions about the new Q7. I will definitely be taking it back there for service in the future.

Amazing service department that really goes out to help you. Very satisfied.

Fantastic staff and service.

Great service.

I was there at 8:00 AM for 2 recall items and out the door at 9:30. Great service, great communication, love my Q5.

I have had my Audi TT roadster serviced at Audi Spokane since I bought it there. The service has always been good and very reliable, though not always inexpensive (which is the hidden cost of buying a car like the TT!)

The entire staff, especially John Ward, was extremely helpful and they always responded to my inquiries promptly and professionally. I had to travel 300 mikes to purchase the car but it was well worth the trip. I was shown how to operate every feature of the car and John even took the time to pair all of my mobile devices etc... Great low pressure, highly experienced sales staff.

Smooth professional

It took a village of people to help me decide on, order and receive my new Audi Q7. I am thrilled to finally drive it. Other than the factory beck log resulting in a 6.5 month ordering time, I couldn't ask for a better experience.

While very happy with the repair, the fact that the fault occurred within 2 years of purchase is the problem

Always very happy with the service Dept. They are quick, friendly and helpful. Never any problems.

Is this the same place as Appleway Audi with a new name? If so I bought my a4 new there in 2006. Perfect salesman gave me a good deal with cash and let me rev the turbos high in testdrive. When my idiot gf bent the wheels and axles in took awhile to afford it they did a perfect job fixing everything.

Nothing but terrible service in the service department and apparently the mechanics don't know what they are doing either! Took my car in here to get the recalls fixed which resulted in my car completely breaking down and having to have it Towed to my mechanic to find it was due to a faulty or wrong part to fix a particular recall. Audi took no responsibility and refused to fix it so I had to pay out of pocket for the repairs along with rental car and taking time off work. Whoever auto responds and copy/pastes responses to bad reviews, don't bother... I have called the general manager "Ray" pleanty of times and NEVER have I received a call back!!! This dealership is a complete Joke!

Shame on you for taking advantage of people that are coming to you for a recall. Obviously you do not know how to work on these things so you have no business doing it. I would never buy a car from you or have any work done at Spokane Valley Audi

AutoNation Audi in Spokane, Wa. Service was excellent all around. My salesman cooperated with all my requirements. The car was waiting for me when I arrived and was in beautiful condition. I was pleased with the time spent explaining all the features and given the opportunity to return with any concerns. I would highly recommend this dealership and my salesperson Logan Neill

I absolutely love my new car!!! I hang on to cars way too long because I hate the car buying process. This was wonderful! Jason was wonderful! And my new car is wonderful! I will tell everyone about Audi quality but also Audi service. In fact I just went back to upgrade my Q7. Easy peasy.

I Have no stars to give this dealership. If I could only give negative numbers/stars.... I recently dropped my car off to Audi Spokane Valley to have some recalls fixed on my car. Within an hour of getting my car back the check engine light came on, within days I was having my car towed out of my driveway, as it was completely inoperable. I had my car towed into my mechanics who have always taken care of my Audi vehicles, who specialize in these vehicles. They found that the Audi dealership mechanics had either put a faulty part into my car or it was the wrong one, causing the car to shut down. So naturally I called the dealership. They said they have to see the car themselves before they would help me in anyway. Obviously I can't drive the car so it took multiple people and attempts before I was finally put in contact with the manager, who agreed to get my car towed into them. The next day, same deal. Multiple attempts calling to just have someone let me know what was going on with my car. Finally a call from the manager, Ray, who told me that "this wasn't their fault." He said that the problems weren't related to their work on the recalls and just I need a "major tune up." I will admit I said some things that I will not relay and immediately called my other mechanics. They laughed in disbelief. The dealerships conclusions don't make any sense. This is obviously a cover story and thank god I followed my instinct to take the car initially to someone I trust first. My car is still in the possession of the dealership. What would take an hour to fix (literally) has turned into days of rental car expenses, towing fees, loss of work and the over all "unkowns" now of what I need to do to fix this problem. I also had a complete diagnostic report printed by my mechanics sitting on the front seat when delivered to the dealership. Along with a receipt that I paid a year ago, fixing this exact "recall" myself. So to clarify, the dealership actually took out the correct/fixed part and replaced it with either a faulty part or incorrect part.... Scary that their mechanics can't tell the difference..... I have never been a person to go out of my way to file any sort of public complaint but I feel entirely compelled to share my experience to protect those that also could fall into this trap. I will NEVER deal with these people again. I can only speak for those in the service department. From the girls that answer the phone to make appointments to the manager to the the mechanics causing these problems, they have no business being in these departments. I have also filed a complaint with the Washington State Attorney General under the consumer auto safety. I guess it will have to take more than multiple unsatisfied customers to make a difference....

Read this before you have any service done here!!! I’m extremely displeased after multiple bad and misleading interactions with this service department. I can't describe my level frustration. 1. I had my sunroof blown out by a rock requiring the glass to be replaced. First, somehow the original motor unit was electrically damaged while under repair requiring a whole new unit to be shipped from Germany, drastically lengthening the time of repair to weeks instead of days. After I got home I found black, greasy hand prints all over the white headliner. I then had to return the car to be cleaned. Then a few months later, after a strong rain at work, I find water puddled on my back seat from a major leak in the sunroof. I was forced to take the car back again for repairs as the unit was improperly installed. 3 trips to fix one issue. Time is money. 2. The same car is then in for an Audi recall regarding excessive oil consumption. This is a process that involves multiple service appointments in close succession, to carefully measure the rate of oil consumption. In the middle of this process two small leaks are supposedly identified, one of which will prevent the oil consumption test from proceeding. After questioning the service adviser as to why these leaks weren't identified and noted at prior inspections and how it seems suspicious that they should creep up in between the last inspection, the adviser changes his story and said that "he did a poor job of explaining the issue" and then offers to replace the seal in question for parts only (very small) cost. The test continues and the other leak (water pump) magically cures itself after I specifically request that it is investigated, no explanation given. 3. Finally the same car fails the oil consumption test and qualifies for the piston and ring replacement under Audi's warranty. This involves removing the entire engine from the car and replacing the pistons and rings. 5 months down the road I discover a massive oil leak pooling under the car after a check engine light comes on. This is diagnosed as a leaking rear main seal. As it seems that this is awfully close to the engine rebuild to have a catastrophic oil leak I called the service department. I was told that the car would have to be towed to the dealer to be inspected, but there was no way it would be covered as warranty to the rebuild. This information is given to me indirectly over the phone. When I ask to speak directly with a service adviser I'm placed on hold and disconnected. Following this I called around to other Audi service departments and independent mechanics. I find that the rear main seal is required to be removed in order to remove the upper oil pan as part of the engine rebuild service. Thus the rear main seal part was removed and the seal disturbed in the rebuild process but it was not replaced. According to Audi of America services are warrantied for 12 months or 12K miles. Talking to other mechanics they say this is an unfortunate situation but their policy is to warranty things they alter in their repairs and that it’s the right thing to do. Unfortunately it seems Audi Spokane operates differently. Now I’m left with an inoperable car and when I call to discuss the issue I’m hung up on.

Great service on my car. The staff explained to me everything that was going to be done and they always asked if I needed anything to let them know. Very comfortable atmosphere in the dealership.

They know class sophistication and the need to want to be seen. All around they know how to make you outshine even the brightest.

Bought our SUV from this Audi Spokane dealership. John Ward and the rest of the folks at this dealership were a pleasure to work with. I live in the Seattle area. John and his management chain at this dealership were great in working with me remotely ( via phone call , text and email ) on a) helping me locate the car with my specs, and then finalizing the deal. All that I had to do, was show up in Spokane, sign the paperwork , make the payment and leave with a nice new SUV. Highly recommend John ( a genuinely nice guy ! ) and this dealership.

I bought a Audi Q3. I really like it. And I went to Audi Spokane many times. John Ward helped me a lots. He got me a good price and he is very nice guy. He helped me to find a car, which is satisfying. He looks rather patient.

you deal with pro signs inc. who are crooks that don't pay there help i hope all veterans will join me in boycotting you for dealing with them

After getting the ol' switcharoo at Land Rover, and getting next to no help at Mercedes, I want to sincerely thank the folks at Audi. Chris and John were helpful, creative and patient with us. We're very excited about our new Q5. These folks understand what it means to do business.

John Ward was the salesman that helped me find my RAV4. He was unbelievably kind and so helpful. He respected what we wanted and made sure to make it happen for us. We didnt feel pressured (he did try to upsell us, but honestly thats his job and he was very respectful when I told him the range I wanted to stay in) and left extremely happy at the end of the day. My experience purchasing vehicles in the past has left me angry and discouraged. I am so happy to find the person I will happily go through for any future car needs.

John Ward was the salesman that helped me find my RAV4. He was unbelievably kind and so helpful. He respected what we wanted and made sure to make it happen for us. We didnt feel pressured (he did try to upsell us, but honestly thats his job and he was very respectful when I told him the range I wanted to stay in) and left extremely happy at the end of the day. My experience purchasing vehicles in the past has left me angry and discouraged. I am so happy to find the person I will happily go through for any future car needs.

Best service ever, I took my wife A5 for service and they did a great job

My wife flew down to purchase a Q3 from Audi Spokane then drove it to Seattle to have it shipped to Anchorage Alaska. This was 4 weeks ago. We paid for Audi Spokane the registration fees for Alaska. They sent a check to the AK DMV for wrong amount and refuse to send us another check made out to AK DMV for the right amount. The first check has not been cashed and won't be. They were suppose to send the first check over night when car was purchased but did not leave Spokane for 2 weeks!! and it was the wrong amount!!! Sod our brand new car sits in garage and can't be driven. This has been an absolute headache for my wife and is becoming one for me. I would not recommend this dealership to my worst enemy!! Ralph Comellas

Had a fantastic car buying experience at Auto Nation Volkswagen, went to look at a used Jetta and ended up purchasing a brand new one for a cheaper cost. Isaac and Spencer specifically were fantastic, patient, and knowledgeable of the car brand and the car buying process. Tamara the Business/Financial Manager was also fantastic, explained the entire process perfectly and had total transparency on the transaction. The whole team was able to get Jaymee a first time car buyer a fantastic APR %, and an even better deal on the Jetta. Finally, on top of this the transaction started at the end of the normal workday and the team tirelessly took care of us through delivery of the car at almost ten at night with no signs of frustration or pressure from anyone. Would highly recommend these folks/this dealer to buy a car from. Thanks again!

Went in to buy a new car and I fell in love with a gently used 2015 TTS that a prior owner had taken possession of in mid-2014. We didn’t click with the salesman so we contacted the sales manager that had introduced himself to us the prior day to try to save the sale. I really liked the car. The next day after being told repeatedly that we didn’t want to talk to him, the original salesman kept confronting us. The first time he left me a tart voicemail. In the showroom the next day he raised his voice at us when he questioned if we had “done our homework” on the sites he told us to look at to validate the car’s sticker price. He confronted my husband in the parts department in front of the cashier and told him to “take it or leave it”. The last time was outside when he told my husband to “buy a car somewhere else”. We tried to ignore the salesman and work with the sales manager. He offered us $400 off the sticker price of $42,699. We originally offered $39k but came up closer to what they wanted because I really wanted the car. We wanted an additional $299 off the sticker price but were denied after several phone calls to a “boss” somewhere. We were told they were upside down on this trade because they gave the previous owner that they described as a wealthy woman too much money for her trade. We arranged our own financing but they wanted us to use theirs so they could get a kickback (sales manager’s words) thereby reducing their loss (at our expense). The deal was lost for $299. It shouldn’t be this difficult to spend $42,000. The whole experience was a disaster.

We recently purchased a Q7 Audi from Auto Nation in Spokane Washington.We purchase 2 to 4 vehicles a year from various dealers in the western states and without a doubt, the sales person- Logan Neil- at this dealership was the most knowledgeable person we have ever dealt with. He knew his product front to back. Their finance person was also great. Between the two of them, they made our buying experience a pleasure. We will definitely be making our future Audi purchases at Auto Nation.

I recently bought a new Audi Q5 from John Ward at Audi Spokane. He was top notch in professionalism. He has a low-key sales approach which I appreciated but has provided superb service and follow-up. He has been to my home to program the garage door opener and has been available at any time for questions or help. I highly recommend him to anyone interested in purchasing a car from Audi. Ask for John. I give him a 10 rating (1-10) with 10 being the highest rating for excellence. My family and friends are very impressed with the service I received from John Ward at Audi Spokane.

Excellent, Staff always friendly and helpful.

Friendly, knowledgeable staff. Great shuttle service. Always great service!

Audi Spokane did a great job servicing my 2012 Audi A7. The car was returned clean and vacuumed, and although the interior smelled clean there was no heavy deodorizer smell.

I'll stick to facts and leave my opinions out of it. I bring my Audi A8 in for service on Wednesday afternoon @1245 I hear sounds when I turn the steering wheel. They diagnose it worn out upper ball joints. The fix is $2,000. I say well my autonation extended warranty will cover it correct? Service advisor tells me they have to call company and get the ok. I say great when will I hear back from you? Advisor says tonight and if not tonight tomorrow. I thank him and go on my way. Wednesday night no call. Thursday most of day goes by no call. So I call, I am told he's the only advisor by a secretary I assume and he's busy and he'll get on it and call me back later. No call. Friday no call. Saturday no call. Monday afternoon I call again. I am told by the same woman that they are waiting for the warranty company to ok the repairs. I'm told it's the end of the month and they and warranty company are busy closing out work orders and that's probably be hold up. I then call the warranty company and guess what? Audi of Spokane hasn't called and started a claim yet. So I ask the man from the claims company how long it takes to approve a claim. He tells me that 90% of the time it gets approved on the same phone call. So not only have I been lied to my car is still broken. I understand that they are busy but this is a customer service industry. Don't lie to the people who pay the bills your customers. Shame on you Audi of Spokane.

I'll stick to facts and leave my opinions out of it. I bring my Audi A8 in for service on Wednesday afternoon @1245 I hear sounds when I turn the steering wheel. They diagnose it worn out upper ball joints. The fix is $2,000. I say well my autonation extended warranty will cover it correct? Service advisor tells me they have to call company and get the ok. I say great when will I hear back from you? Advisor says tonight and if not tonight tomorrow. I thank him and go on my way. Wednesday night no call. Thursday most of day goes by no call. So I call, I am told he's the only advisor by a secretary I assume and he's busy and he'll get on it and call me back later. No call. Friday no call. Saturday no call. Monday afternoon I call again. I am told by the same woman that they are waiting for the warranty company to ok the repairs. I'm told it's the end of the month and they and warranty company are busy closing out work orders and that's probably be hold up. I then call the warranty company and guess what? Audi of Spokane hasn't called and started a claim yet. So I ask the man from the claims company how long it takes to approve a claim. He tells me that 90% of the time it gets approved on the same phone call. So not only have I been lied to my car is still broken. I understand that they are busy but this is a customer service industry. Don't lie to the people who pay the bills your customers. Shame on you Audi of Spokane.

Easy drop off and pick up of car for 25,00 mile scheduled service. No issues when car was returned. Service advisor is very friendly and easy to talk to.

The service department was very friendly and responsive to our concerns. The car was done when promised. Xay is the best!

Always fast and friendly. Great service. Thanks!

Great Service!

Always treated as priority customer.

Great customer service from Xay - he always does a great job with service appointments and has great attention to detail.

They were very friendly, patient, and helpful! Nothing is hidden and they are always willing to explain issues found with your vehicle in detail. Now my car drives better than ever!

As always, treated professionally and workmanship explained to the detail. Loaner vehicle provided when dealership was stretched of inventory, but Matt took care of me. The drive from Moses Lake is worth it because of the way we're treated and the quality care provided to my Audi. Keep up the good work! Dave & Kathy Balcom

Rating will change once I receive a phone call regarding tires I brought from them a year and a half ago. Was unable to get alignment completed ude to tires.

It was a very pleasant experience visiting AutoNation for service on our Audi. Xay way very helpful in explaining what would need to happen with the service the Audi needed done. Good communication & work completed as requested in a timely manner. Thank you.

Mitch in Service is great. We make a 5 hour drive to have our car serviced here. The inconvenience is worth it.

Fabulous customer service and timely purchase! Would buy again!

I always have a great experience at Audi of Spokane. They always get me in right away when I get there, communicate with me about my car, and get it fixed fast.

Professional, knowledgeable, fast and efficient! Great to work with and they really focus on the customer.

Excellent customer service yesterday! Thanks.

Excellent dealership and service department! They sent us reminders about our service, they had us in and out quickly, and driving a clean car. Really in 27 years of buying company vehicles have never dealt with a finer dealership from purchase, trade-in, to service. Well worth driving the 3 1/2 hours to do business with them. Spencer was our salesperson - ask for him, then Mitch will give you great service!

Great experience here- the service staff was knowledgeable and helped fix little annoying issues free of charge and when they priced out a fairly large job and totaled up the price I had to stop myself from saying 'Wow- is that all?' Not what you expect...

I was very happy with the service. My Audi was treated very well. Thank you: Ed Long

My first service experience at Audi Spokane was very positive. My input was sought on what work should be done and at what cost. My questions were answered in a straightforward manner. And the work was done on time. The dealership is clean and the staff friendly. I talked with long-term customers who were very happy. Good experience.

Bought my Audi Q5 and absolutely loved the service! Everyone was so kind especially John who always goes above and beyond go get you what you want. Would highly recommend this place and Audi to all my friends and family

Xay is always helpful and accommodating. I live in Coeur d'Alene and came in a day earlier than my appointment. He got me right in and provided me with a car to run my errands.

I have a 2005 Audi A8L W12. To start off, the guys in the parts dept were extremely helpful in getting the parts I needed. The parts manager got involved on finding a lower seat cover. They are very rare, and hard to find! He came through and located one. Service manager was very friendly and very attentive to my needs. Explained what would be done at my 35k service and about the other work I wanted done. They gave my a new loaner Audi A4, which after driving a A8L W12 there is no comparision, but again loaner was brand new only 4k miles. In all everyone at Audi was kind, knowledgeable and helpful.

Great people

Just had our 2012 A7 in for the 55K. Xay and his compatriots are always on top of things at the Service desk, and what a sweet dropoff setup! Great experience. VW side is the bomb too, those boys really know their stuff! Helped us in many ways from the beginning to keep the 2004 R32 and 2008 Tourag road-ready. Nasty windshield crack - their bid to replace was $200 less than the glass companies in Coeur d Alene, thank you! Jason is our man in sales, I highly rcmnd... pre and post sale he is fabulous, he knows the product! Doing business there for 15 years and never an issue, and I'm very picky… 😉 They all work very hard to earn your business.

We worked with Logan and John in sales, and they were both really great. We never felt pressured to commit to anything. They presented the product and let it speak for itself, and answered all of our questions. It was actually fun looking at cars and driving them with John and Logan. Overall we had a really good experience.

We worked with both John and Logan in sales, and they were great. Both of them just presented the product and let it speak for itself. There wasn't any pushing or trying to pin me down to a commitment. It was actually a fun experience working with both of them. Check them out.

I was originally apprehensive about taking my business to Audi Spokane, mainly due to certain past practices by their sales staff. I bought my car new in Kennewick for this reason. Having said that, my two visits to the service department for scheduled maintenance have been nothing but 5 stars each time. They are professional, time-sensitive and accommodating. I will return for future business.

We only have good things to say about the service. It's always a pleasure to work with Xay.

I want to say that my purchase of the Q5 was the Best buying experience I've ever had, is it a Beautiful car absolutely, but our sales consultant Bryan Gustaveson is so Awesome! He is knowledgeable and most Genuine person I have meet in a long time. I made this purchase with total ease, I would without any hesitation refer Bryan and Audi to everyone. If I had to do it over again I would not change anything. Thank you to ALL the good people at Audi. Cheryl Bates

John Ward at the Audi Spokane store helped get me into a VW jetta and I must say it was, and continues to be, the best dealership experience I've had yet. From start to end he was extremely polite and seemed very honest. This was my first time buying a car from a dealership and unlike other people I've talked to he was not at all pushy. He genuinely wanted to make sure he was getting me into the right car. He answered all my weird questions and seemed to know a lot about my VW despite being an Audi dealer. He went above and beyond my expectations and talked with me like I was a person, a friend even, rather than a sale. Which was refreshing going in there alone and not knowing much about the process and made it a lot less boring during the wait. I went in a couple days later to sign paperwork and he was outside waiting to help me with a smile, and he took the time to dig up a new manual for me (: If you go to Audi/VW/Subaru in the valley you'll be lucky to have this guy help you. Oh and the manager Clint who did my paperwork was also very polite, thorough, and organized. If you're looking for a new car, Subaru, Audi, or VW I would start here.

These guys get it done! We drive from Wenatchee and they always have a great loaner car to fit the family. Our S5 always gets washed and vacuumed, and you can tell they care about the experience.

The service was great. The staff was curteous and helpful.

Chris and Spencer were awesome to work with. Car was what they promised it would be and they over-delivered on everything they promised. I recommend you work with them!

As a return customer to AutoNation Audi & Volkswagen Car Dealership in Spokane Valley, Washington, the expectation of another extraordinary car purchase experience was not only met but exceeded. The first car obtained at this dealership occurred in 2006 via Mr. Logan Neil, who was the Brand Specialist for the car purchased at that time. Besides being sold an outstanding car, which I still drive as being like new, the price for the car, manner sold, and maintained through the dealership was outstanding. Mr. Neil was very attentive to our customer needs, while applying no pressure to purchase during the acquisition process at a fair price. He took the time to explain and answer questions related to the different car technical functions before we drove it off the lot. With most of the car maintenance being done at this dealership, Logan was there many of the times to meet and greet, while making our experiences worthwhile and enjoyable. The second car just acquired was an Audi Q5 Certified Pre-Owned vehicle (4000+ miles). Again, Logan, who is also an Audi Brand Specialist, was there to meet and greet during what was just going to be at first a general look around routine. Due to Mr. Neil being receptive to what was wanted in our started car purchase explanation, he pointed out and showed us a Certified Pre-Owned Audi Q5 vehicle on the lot. The Audi Q5 met our needs for an economical car purchase. As a return customer, an additional discount was given to us during the relaxed (no pressure) negotiated economical car purchase process, during which time we were made comfortable within the clean dealership facilities in a relaxed atmosphere. Logan also helped and ensured us that everything was covered during the car loan financial process. As was done during the first car purchase, Logan again took the time to explain and answer questions related to the even more technical functionalities of the car - Phone Voice Recognition, programming the different phone numbers into the car phone system, setting up voice recognition commands; arranged and set-up a three (3) months trial period for SIRIUS Radio; and other technical functions before we drove the Audi Q5 off the lot. As part of the Certified Pre-Owned Audi vehicle warranty, Mr. Neil ensured that all warranty objectives were met. Any questions that were presented to him in person or later over the phone were promptly addressed by himself and/or other dealership personnel. Also, management and the different dealership personnel worked very well with Logan, and did an outstanding job in themselves, to address any issues related to financing , maintaining and/or adding upgrades to the car, etc. while also addressing warranty objectives.

We just purchased a 2015 certified, pre-owned Audi A6 from Audi Spokane. Tylor did an amazing job providing all the information we requested, genuinely enjoyed sharing our interest in the car's features while we test drove several models, kept a respectful and personable professionalism that fostered building a personal relationship with we and the dealership that made our decision free from pressure. He also went above and beyond in matters of training and service getting us setup and learning the myriad features we needed to consider for daily use of the car. The whole experience felt concierge and graceful. Tylor understands how to approach people at this product level and created a class-appropriate atmosphere that let us come to the right decision in our own time. This experience was singular to anything we have known in Spokane. We will return to this dealership for future needs specifically because of Tylor's skill at not interfering with the client-car engagement while being an excellent resource and guide in the process.

We just purchased a new Q7 from Audi Spokane and the entire sales team was great to work with! Logan did a great job of locating a vehicle with everything we were looking for and he and Chris offered us a deal we couldn't refuse. This is the second vehicle we have purchased from this dealership and we will be returning!

I did not enjoy making the appointment due to the fact that it roughly a week out I think because there not a service loaner. Also the phones have a delay that makes it difficult to communicate over the phone. With that being said Brian Dean was very kind and courteous to meet my needs.

I am going through a very rough time in my life, and it was so great to be around good energy and great caring people

If you are in the market for an Audi then look no further. These guys are the best in the business. Spencer and Chris were very knowledgable and were able to answer any questions I had. They were also very willing to accommodate my needs. It was my first car buying experience and as a young college student, I was afraid most people wouldn't take me seriously. I was treated with the utmost respect when I arrived. Chris handed me the keys so I could test drive the car without hesitation. Spencer even came in on his day off and the both him and Chris stayed well past closing to get the deal done. Now I'm the proud owner of a brand new A4 and I couldn't be happier. Great first car buying experience and when it's time for an upgrade Audi Spokane will be my first choice. Definitely worth the 200 mile drive!

Xay is an asset to Audi service...always kind, energetic, and happy to help. Cute sense of humor too!

Logan helped me with a great purchase of a new VW Golf. He was knowledgeable and professional, and he helped me through what would have been a sticky buying situation otherwise. Thanks to Logan Neil and all the other Audi/VW guys. Kudos for a job well done!

My daughter bought an Audi in Florida before her most recent deployment. While deployed, there was a recall over the airbag. Audi Spokane is the closest dealer, about 100 miles from where I live. But they treated me better than a next door neighbor, even providing a loaner while they did the work. Loved the loaner, easy to drive. Great service. Worth the trip to get it done by pros.

I bought an Audi A4 at the end of last year and worked with Tyler. My experience was amazing. Tyler was really great from my first phone call to when I drove away in my new car :- ) I live about 3 hours from Spokane so I had to call Tyler quite a bit since it was a big purchase and needed a lot of information before moving forward. He always answered of returned my calls promptly witch was so nice. When I got to the dealership he was waiting for me and was ready. He's really knowledgeable and was able to assist me with all my questions and needs. I was so happy with his professionalism and service. I had an amazing experience and LOVE my car. This is my first Audi and I'm hook. I also drive 3 hours and go to them for my car service since I just love that dealership so much and get such a good service. I have to admit I really feel like I'm now part of the Audi family :- )

We have bought many cars from many different dealerships and manufacturers. The car-buying process can often be stressful and overwhelming. However, having a knowledgeable honest sales experience is rare. I am compelled to write this review as, although I have not yet purchased, I recently worked with one of the sales representatives by the name of Logan. He was very helpful in giving me an honest assessment of what to reasonably expect in terms of cost as well as being able to compare options as compared to other manufacturers. I would recommend this dealership for anyone considering an Audi product.

As a timid buyer, I have nothing but praises for Audi Spokane and my sales rep Jason Wisher. After I explained what my shopping and finance preferences were, he and his staff went the extra mile to make me comfortable and delighted with my choice. Their customer service is outstanding. For example, no sooner had I gone about 5 miles when I somehow picked up a screw in the rear passenger tire. Since this was a pre-owned Audi, they actually replaced all four tires! How is that for serious customer satisfaction? I'm extremely happy and highly recommend them. Thank you Audi Spokane!

The service department is simply the best, especially Xay. Easy to work with, honest, trustworthy. They made my day today!

Had a great experience purchasing a new Audi Q5 from Todd sales professional and Dan sales manager. From start to finish, to knowledge of product and overall customer service was top notch! I would recommend dealership and staff. Honest, caring and willing to workout details with patients.

We recently bought a new 2015 Audi Q5 from this dealership. This was the fifth new car we have purchased from them and each time was a nice low pressure experience. Each time we worked with Logan Neil as our sales person and each time he treated us like family and was very knowledgeable about the cars we were interested in buying. We have been very happy with them and Logan, and would gladly recommend them to our friends for any future car purchases.

Salesperson Logan Neil knows his cars and the market - is always very responsive with information and returns calls immediately. Very personable and extremely helpful. He has a good dealership backing him up.

I bring my Q5 here for all my service needs. Xay has been an excellent service advisor, and I am loving their upgraded facilities. I know my car is in good hands with them. I look forward to seeing you guys this summer for my 65k service!

I've purchased a number of new cars over the years, and my experience with Audi Spokane was the best ever. The sales staff were very knowledgeable and helpful. My sales person (Logan Neil) didn't push me to buy a specific model. Rather, he helped me to end up with the car (an S3) that best suited my criteria (and my budget). I'm very impressed with Audi Spokane.

I purchased a 2015 Audi A4 with the help of Logan. The whole team made this vehicle purchase straight forward and enjoyable. I can't imagine purchasing a vehicle anywhere else. The commitment to professionalism is second to none. I highly recommend Audi Spokane, and especially Logan if shopping for a new or used vehicle.

We recently purchased an Audi Q7 TDI from Audi Spokane and the experience was exceptional. Logan, our sales professional was a pleasure to work with, he was prepared for our arrival with three Q7s ready for us to look at and drive. The negotiation process was easy and stress free, they really made the transaction a breeze all the way through finance and delivery. Kudos to the staff and we will definitely come back to Audi Spokane for all of our future auto purchases.

We recently purchased an Audi Q7 TDI from Audi Spokane and the experience was exceptional. Logan, our sales professional was a pleasure to work with, he was prepared for our arrival with three Q7s ready for us to look at and drive. The negotiation process was easy and stress free, they really made the transaction a breeze all the way through finance and delivery. Kudos to the staff and we will definitely come back to Audi Spokane for all of our future auto purchases.

Jason did a great job selling us our Audi Q5. He is very knowledgeable and even came in on Sunday, his day off to complete the sale!

This was actually our 3rd Audi our 2nd Q5 loved the first one and our really loving our new one!!! All purchased at Spokane Audi. Jason Wisher did a great job at finding the one we wanted, we were surprised that he found it so quickly and we didn't have to order one. Really happy with our purchase and the service we received. I'm sure we'll be back for our next Audi. Thank you Jason!!

Every interaction I had with this dealer seemed somewhat sketchy to me, as if no one really knew what they were doing, and didn't really care to improve. Communication was and still is absolutely terrible with phone calls and emails being ignored or responded to extremely late. I traded a vehicle in two weeks ago and they have failed to pay off my loan (state law requires pay-off in 2 days) I've tried contacting them and the only response was "I'll get back to you today"...several days ago. Would not recommend unless your purchasing a car with cash or using your own financing. Unless you are standing in their showroom, don't expect any assistance. Really is too bad that there isn't an alternative Audi dealership nearby.

We stopped in one evening to take a look at the Audi's. Tylor was very helpful & spent a lot of time showing us the different models & all the options they had to offer. He is very personable & has a relaxed, no pressure attitude. He was great to work with. The entire process at Spokane Audi went very smooth. Every one was helpful & friendly. Their were no surprises along the way. Definitely recommend!

I ended up working with Tylor, Jason and Chris....what a great team. I came in to just "look" at the Q5...Tylor greeted me and let me take a test drive. Such a friendly and knowledgable sales person. Then Chris made me a deal I couldn't resist !!! Then Jason joined us and explained all the features to me. Wow.... What a great experience. I appreciated their professional and friendly customer service. I will definitely recommend Tylor,Jason and Chris to everyone I know.!!!!

Tylor, I appreciate your salesmanship, no high pressure, on my new Q-5. We both learned from our experience and if you did' not have the answers, you found someone from your team that did. Thank you, Thank you and thanks to the rest of the autonation team, especially Chris.

Tylor, I appreciate your salesmanship, no high pressure, on my new Q-5. We both learned from our experience and if you did' not have the answers, you found someone from your team that did. Thank you, Thank you and thanks to the rest of the autonation team, especially Chris.

I have never been disappointed when I take my A4 here. Xai always takes care of things. Two or three times this year, something minor was wrong and they just took care of it without charging me. Good people.

Found the car that both my wife and I love to drive. Wouldn't have found it if it wasn't for the helpful staff at Audi. From top to bottom, all top notch people. Thanks

I'd never bought an Audi before and this dealership was very helpful and accommodating. They handled the few problems I had without any drama and with a helpful attitude. They went out of their way to make sure I was happy with the car and happy with their service. They were almost too attentive at times. If my next car is an Audi, I'll gladly go back to Audi Spokane.

This is my first time buying an Audi and Audi Spokane was very easy and accommodating to work with. They always tried to make sure I was happy with my purchase and had no issues or problems. They were almost too attentive.

Xay is the best service guy. Always witty, always honest, never pushy. They are fast, and if there is a hiccup with the service, they go the extra mile to make you comfortable.

What A great group of friendly people wantin' to find the perfect car for you. Stop and check them out.

I took my new Audi in for it's first service. Everyone was kind and friendly. Upon returning to get my car, Cy took the time to review my service and took me to the car. It was much appreciated. It is obvious all personnel has been trained to be helpful and treat their customers with respect.

I recently purchased an Audi and was very pleased with the service. Actually, I was only going to look at cars, but I never got to another dealer. I found Logan knowledgeable and pleasant. I appreciated his patience pointing out the car's highlights. He even came to my home to set my garage opener. The purchase went smoothly and everyone did a nice job assisting with the sale. It is obvious everyone at Audi has been well trained to treat their customers well. I would not hesitate to recommend this dealer to anyone.

Jason W. and team at Appleway Audi got me the 2014 Q5 I was looking for! This is my fifth vehicle through Appleway and the service has been amazing everytime! If you are thinking about getting into some German engineering then Appleway Audi is the place for you!

Jason WIsher and team at Appleway Audi got me the 2014 Q5 I was looking for! This is my fifth vehicle through Appleway and the service has been amazing everytime! If you are thinking about getting into some German engineering then Appleway Audi is the place for you!

I purchased a Certified used A4 from Jim Miller and Chris Scott from Audi of Spokane. I looked at the car when it was turned in and it was nice but had a scratch on the bumper. They ran it through the certified program and repainted the whole back end and blended with the rear quarter panels. Unbelievable! It was immaculate when it came out of the shop and detailing. The car is the most sure footed vehicle I've driven in snow including my Jeeps, Infiniti FX35, Murano, anything! It holds a corner as well as my Mini Cooper and does it without feeling like I'm on a wild carnival ride! And it is sleek looking. Jim and sales manager Chris are professional, honest, collegial and fun to deal with. They put together a good price and even gave me the car on a BCA until the title was available. Impressive customer service. They showed me all the bells and whistles and pre-programmed it for me. Service after the sale has been stellar. I will buy my next cars through these two guys.

I recently purchase a 2006 Audi A6 4.2L. The staff was top notch offering all the ammenities while at the dealership. Logan there top salesmans persistance as well as his ability to negotiate numbers with customers is what sold me on the car. I absolutely love my Audi, and would recomend Audi of Spokane to anyone looking for a great deal and friendly service. Thanks Logan

I recently purchased an Audi A6 and never did I feel pressure to purchase. Crystal knew her stuff on what my car was all about. Very impressed. Will purchase next car from here for sure.

When looking to purchase a new vehicle that would have better fuel performance I met Jim M. Finding the right vehicle was a process and Jim was very helpful when it came to the Audi products. He was patient, prompt and willing to share information. I appreciated all the work he did for us so we could purchase our new Q5!

This is our second purchase from Logan at this dealership. Great job Guys!

VW was great! very enjoyable and we got the car that works best for us.

I called the dealership (frustrated) as I had been looking all over the pacific northwest for a specific Audi Q7. I was pleasantly surprised when the exact car I was seeking was on the lot. I got personal service, even getting text pictures sent to me to verify minute details such as the wheels. Joe Seymour, my salesperson had the car waiting and greeted me in the parking lot the next day. The trade in process was painless. The follow up from both Joe and Chris was fabulous. (I hate telephone calls and they corresponded via text and email, which I prefer.) I was able to get my car into service right away for the clear bra with the help of Chris; he also ordered floor mats (once again via text) that were available when my car was out of service. I appreciate the method of communication that everyone at Audi is willing to use. I highly recommend Spokane Audi; I will purchase Audis from them again in the future.

We went in to Audi with our car on the back of a flatbead towtruck. Not knowing the full extent of what was wrong with it they gave us a loaner vehicle until ours was repaired. As it turns out, it was best to purchase a new vehicle. We met with Logan to look at Audi's yet ultimately dealt with Adrian to purchase our new VW. What a fantastic experience we had. Something terrible and unexpected turned into a positive by the kindness, and understanding and patience of the entire Audi/VW team. Thank you all very much!

Working with Jim Miller made purchasing a car a much more enjoyable experience. Not only did we leave with a new car for me, but we left with a new car (used) for our daughter as well. Jim listens to your needs and picks up on things and makes the time go much quicker. Jerry Bick did an amazing job taking care of a prior issue with our vehicle so that we came out of this situation very pleased and ready to do business with Autonation again in the future. Clint Gertje did a great job of getting all the tedious paperwork taken care of. Thank you Jerry, Jim and Clint for all your efforts and patience. Valerie

I worked with Jonah Winter to buy my 2013 Volkswagen Passat and the experience was great. I knew what I wanted, went to them with the numbers I needed to be at, and they came to what I needed very quickly. They were very fair and Jonah made it painless. I think I am a Volkswagen/Audi girl for life!

This is my 2nd time personally purchasing from Appleway Audi. 3rd time dealing with them, as I went with my friend to help her purchase her first car! When I go there I'm greeted by everyone who knows me and the service there is outstanding. I've had the pleasure of working with Jason, Jim, and Chris and I wouldn't buy a car anywhere else. They are outstanding and I would recommend them to anyone! Thanks guys and you know I will be back. Crystal

Vary bad service from "Customer Care consultant Del Mears" but technicians that work on cars are vary professional and are great at what they do.

Recently bought a Audi S4 Prestige from Appleway Audi. Overall experience was excellent. Logan Neil is a very knowledgeable salesman who understood what we were interested in and guided us to the correct car. Got us an excellent price on the new car and our trade in vehicle. Highly recommend Aplleway Audi.

The best experience I've had in purchasing a new car.Jim M. is the best. I recommend him and his dealership to anyone.