Helpful folks A little casual with mask etiquette and wearing Pushy at the final step for warranty, etc but sales manager and sales staff were great

Audi-Spokane's automated system for Service Appointments is a total joke. It's cumbersome to book a service, so I've always had to call. Once a service is booked, their system reminds me almost daily, to the point it feels like harassment. Some of their service reps are great; others are lame because they don't follow up as promised. I suspect the actual service techs are okay, but I don't directly interface with them. The most frustrating thing that I've experienced at least 3 times in the past year is their automated system sends me an email that I missed my appointment, when in fact I brought my car in on time and the appointment happened as scheduled. Then several days later their system scolds me again for missing my appointment, and asks me to reschedule. They have known about this glitch for at least a year and have done nothing about it. To me, this indicates they really don't care about their customers, as they have done nothing proactively to reach out and improve.

Great experience with all staff highly attentive, knowledgeable and they did all what they said they would do after carefully explaining any details.

We experienced disappointing customer service from service advisor Lacey during an expensive repair. Made an appointment a few weeks out, and I called the day prior to the appointment to confirm it - all confirmed, set to go. Day of the appointment, arrived and was told there was no record of the appointment . They said they could squeeze it in and complete the repair that day. The final 90 minutes of their work day, I called repeatedly to find out what time the car would be available for pick-up, and could never get through...the phone rang and rang. I called the Parts department and asked them to please walk a message over to their service desk to return my call. Their 6 o'clock closing time came and went with no call back, and I was left without my car for the night. Thought for sure they would call first thing in the morning. By late afternoon the next day, still no contact from them. I called for a status update and was told my service advisor was too busy to take my call, but the car was ready and I could talk with her then. When we arrived to pick up the car at 5pm, a Volkswagen service member was filling in at the desk and said everyone from Audi was gone for the day - 1 hour before closing. Not the Volkswagen staff member's fault, but they couldn't answer my questions about the service or address my concerns about the delay and poor communication . No apology offered, which would have been a simple step. Maybe they're low on staff, but a quick phone call to update a customer on their car isn't asking too much.

Was greeted by Melaia who happy and friendly on a snowy day. I came on for a 115k maintenance to insure my trip back to Pa would be un eventful. I thought it was just a filter and oil change but found out it was also belts , plugs and was going to be a few hours which Melaia offered a loaner and informed me of a couple place to go to pass the time. I ended staying and talking with the parts guy and salesman who were also friendly and shared stories of our travels. My vehicle was done in a couple hours, a text and email were sent offering to allow me to pay over phone. Car was warmed up and and Melaia showed me to my vehicle .

Very accommodating for a short-notice appointment request - - checked our tires and alignment after we hit an enormous pothole on local roads. Friendly employees, clean waiting room with amenities.

They always do a nice job and usually have a loaner car for us, as we travel 2.5 hours to have our Audi serviced.

Thanks to the team for a great experience. I was hurrying to get a car before a snow storm and they were super helpful in making it all go smoothly and friendly with zero pressure

Recently had to have our daughters timing chain replaced on her cute side Audi they did an amazing job very helpful very knowledgeable very friendly. I love their service and their sales team thank you for your help. Look forward to future business with you.

Purchased a new Audi from this dealership. I was very satisfied with the salesman (Zachary) I dealt with. We negotiated what I considered to be a fair price for the vehicle in relatively short order. It didn't seem like it was necessary for Zachary to make countless trips to his sales manager before we decided on a price. I also didn't feel pressure to purchase. I knocked off a star for two reasons. During the administrative portion of the sale, I had to repeatedly make it clear to the financial person that I was not interested in any of the service plans that were being aggressively pushed. The second issue was when I was being taught how everything worked on the vehicle. I was expecting an Audi expert to walk me through a well scripted, often performed performance. The two people who collectively assisted me were far from experts.

For the record we really enjoy our Audi. It is not our first. The problem is we live 30 miles away from the dealership. So when we get service it is a special trip for us. This weekend we scheduled an oil change for 10am and it was after 1pm before it was done. The people are great, the vehicles are great but consumption of one of our days off for an oil change has made us decide to move away from Audi.

Great service, fast, friendly and efficient!

We bought a used 2019 A6. Sales experience was low pressure, comfortable, respectful and professional. The car is gorgeous. Ask for John!

We bought a used 2019 A6. Sales experience was low pressure, comfortable, respectful and professional. The car is gorgeous. Ask for John!

HORRIBLE!!!! THE WORST!!!!! Good luck getting ahold of anyone in Service. The phone is NEVER answered (not an exaggeration) and calls are rarely returned. The service manager, Ray, had no idea what was happening with my car despite knowing how upset we were (my car was in the shop for almost two months due to their failure to reconnect the very important fuel line). In addition to correcting their mistake, I had requested routine maintenance be done. Nope. They couldn't even get that right. So now I have to take my A5 to a CAPABLE dealer who can manage the most basic of tasks like routine service. There were MULTIPLE opportunities for this incompetent group to "make it right" and potentially retain not only a service customer but also future repeat buyer. We will NEVER set foot in this dealership again.

Excellent customer service.

The Service Adviser explained the problem well and was responsive to my concerns, working out a favorable resolution.

Oil change service - Was told I needed a new battery - I replaced it 2 days after oil change and took old battery to NAPA for test. Test showed battery at 95% of original output. I'm out over $220 for the new battery and Audi Service manager said he was sorry and he will speak with his staff - I hope he covers honesty and not how to make a profit.

John Ward has sold me a number of Audis over the past few years. There’s never any pressure during the sales process. He’s upfront about everything and goes way beyond normal customer service standards to ensure a painless purchase. The follow-up and genuine concern for the customer’s satisfaction is stellar. I highly recommend Spokane Audi, and specifically John.

As always audi exudes quality of work. I never feel the service comes from a high stress place. Its as if they are allowed to take their time to get the job right. I had tires ordered and placed by audi. On my audi. They are perfect. Blizzaks ws90. They are night and day better then all seasons. Price was good under a 1000 at audi. Under 900 at the chains. Knowing audi was looking at other things and going according to their specs was worth 100. They wash car and make sure 100+ computers oper a ting right.

Great service, addressed the issue in a timely manner. Cost as estimated.

Excellent service overall! Well done team and thanks for a smooth, pleasant, and stress-free expereince!

Lacie provided exceptional service. Contacted me promptly to keep me updated on the car repairs and the Technician resolved the issue same day. Thank you guys!

My Q5 was leaking oil so I scheduled an appointment to get a quote on the costs of the repairs etc. (Knowing that the vehicle service contract would most likely cover the expenses) Melaia was wonderful when I checked in. She typed in everything I was sharing with her. She checked to see if there were any recalls and shared with me the mechanical history of the vehicle since I had purchased it used. Later that day I received a communication from her via text and email that they would have diagnostics back by the next day. The following day I received a "report card" and suggestion on the repairs needed. (This evaluation was impressive. Extremely professional and about 6 pages total) Malaia followed up that she had contacted the VSC and what portion they would pay. She consulted me on what would occur if all the suggested repairs were not done at the same time. On Veterans Day my vehicle was ready however the dealership was awaiting the VSC to pay their portion. They (VSC) would not pay their portion until they had proof I paid mine with the deductible. Malaia sent me the invoice and within 3 hours of paying it she text messaged that the vehicle could be picked up. I can not speak highly enough about the customer service and follow up of Spokane Audi. Malaia was absolutely wonderful. I hope I don't have to see these folks again for a while but if my car needs something done again, I will be back! lol. Thank you Audi Spokane

Great customer service, friendly staff, and nice waiting area.

I was very happy with my service, service personnel are friendly and also keep me informed of the status of my car. Thanks for a job well done.

The customer service representatives were very courteous but unfortunately the over all service was poor. In advance of the repairs/service we were advised it would take 2 days to complete. We drove from out of state and spent the weekend in Spokane while the repairs were to be completed. We had little communication from the dealer as to the status of the repairs. On day 2 (a Saturday around 4:30 pm) we came to the dealer to pick up our vehicle, at which time we were told it was not ready. We were allowed to use a loaner vehicle to return home, which was nice. However, the lack of communication was extremely frustrating. Adding to the problem was the inability to call the service department. Many times the calls went unanswered. At one point I had to call the sales department in order to get into contact with the service department. Communication goes a long way. If we had been timely advised that the repairs would take longer than anticipated our frustrations would have been mitigated but the lack of communication exacerbated them. Hopefully the repairs were done correctly but its still too early to tell.

Audi of Spokane and Audi of Boise have fantastic service! Thank you for taking good care of us!

Everyone that I've worked with at Audi Spokane has been awesome and very responsive! I talked with Tim in parts and he made sure we got what we were looking for fast, Lacey was our service advisor and was knowledgeable with all of our questions and accommodating with a last minute request. Zachary in sales took the time to help get things set up in the vehicle that we weren't sure about. Top notch performance from this dealership! We will be back for all our future Audi's and service!

GO SOMEWHERE ELSE!!!!!! They have the worst customer service I have ever experienced. After calling 6 times I finally got someone to answer the phone just to be told they can’t schedule a simple oil change until December. They clearly don’t value their customers and Audi should be ashamed to have their name associated with this shop.

Oil change and car wash were good, though it did take longer than estimated.

Melaia is an oustanding service manager and always very helpful when I drop off the A4 at Autonation Audi. In fact, the service department is really the main reason we continue to stick with the Audi brand and not choose BMW or something that would be much closer to our home north of Spokane.

I've had generally good experiences and good, friendly service from this dealer. We purchased a used 2015 Audi Q5 TDI and we love it. We generally have it serviced elsewhere because the prices here are outrageously high. For example an oil change that costs about $100 at another import specialty shop is about $200 here! I recently had a front brake job at another shop for about $850, Auto Nation quoted me $1400 for the same job. One employee in particular, Tim in Parts, has been very helpful on a few occasions. He is very knowledgeable and friendly and has offered good recommendations and information on a few issues I asked about. Since Deisel--gate VW-Audi was required to or agreed to provide free DEF/AdBlue fluid thru 10 yr/120,000 miles. Now they say they're only allowing 1 unit or about 1 gallon per service appointment and from what I can tell the capacity is 6-7 gallons. I was told this is an Audi decision rather than Appleway.

I've had generally good experiences and good, friendly service from this dealer. We purchased a used 2015 Audi Q5 TDI and we love it. We generally have it serviced elsewhere because the prices here are outrageously high. For example an oil change that costs about $100 at another import specialty shop is about $200 here! I recently had a front brake job at another shop for about $850, Auto Nation quoted me $1400 for the same job. One employee in particular, Tim in Parts, has been very helpful on a few occasions. He is very knowledgeable and friendly and has offered good recommendations and information on a few issues I asked about. Since Deiselgate VW-Audi was required to or agreed to provide free DEF/AdBlue fluid thru 10 yr/120,000 miles. Now they say they're only allowing 1 unit or about 1 gallon per service appointment and from what I can tell the capacity is 6-7 gallons. I was told this is an Audi decision rather than Appleway.

THANK YOU! GREAT SERVICE AND GREAT PERSONNEL

Great service and support. All items were satisfactorily completed.

Always excellent service at this dealership. I have purchased eight vehicles here over the last 15 years. Always great service and support.

I am truly disappointed in your staff. Upon check in for service on 10-31-2020, I had to ask the person checking me in to put on his mask which was firmly affixed to his CHIN. He then pulled it over his mouth NOT nose and laughed. I said please put it on correctly. He did. The person next to him who was really supposed to check me in wore her mask covering mouth only NOT nose. She quickly covered her nose. There were two other staff walking through the waiting room with mask either on chin or not covering nose. This is unacceptable if not dangerous. You need to get a handle on this now. Then customers were allowed to roam freely from refreshment stand to a table, walking in front of me without masks. This was in clear view of your staff. No one did anything. It's a dealership NOT a restaurant. I think that people who refuse to wear masks properly are either ignorant or insensitive. To me it boarders on assaultive. I'd like to know what you plan to do about this. Donna Goodwin (the customer, who wears a mask)

My husband and I purchased the SQ5 Audi from John Ward. We have done business with John in the past, and once again John was professional, courteous and personable. I would recommend John to anyone who’s looking to buy an Audi. Thank you for the excellent service and I love the SQ5!

Chris was my sales person and was very patient and knowledgeable and a pleasure to work with.

John Ward is a professional who is a Pleasure to do business with.

Nice job. Service Rep and Parts Dept Rep are most helpful - they each get 5 stars.

Only dealership in Spokane. Service used to be great but the past year service has been terrible. It is impossible to reach anyone by phone and emails and voice messages are never returned. Took my vehicle in for a recall and to check on a few other things and no paperwork was provided on the service performed and no one could tell me if all items were addressed. In need of a new car soon but not sure I want to get another Audi because of the problems with service. Malaia is the only one willing to help. Corporate needs to allow more hiring for help.

The salesman we dealt with neglected to tell us we could not write a check for the vehicle we were purchasing. He was not working when the vehicle was available on a Sunday. He was aware we were going to pay for it when we picked it up. That caused much more time and effort to finalize the transaction. We resided more than 50 miles away from the dealership, and not knowing to have a Certified Check made the process very tedious and uncomfortable. The Manager and Salesman that helped us were very professional and did their best to accommodate us.

I bought my car for service , Good service, I like it,

The staff at Audi always make me feel taken care of and I know I?m getting quality servicing.

We are very pleased about our experience with Audi Spokane. Doug Fredericks was a superb salesman and gave us the information we needed; not to mention showed us half a dozen cars. This is our first Audi, so we appreciated the professional and patient education. We left feeling that we had been listened to and treated respectfully. Have to give a shout-out to Josh Jamerson in the finance office. Both he and Doug stayed very late on a Sunday night to get us on our way and made sure we didn't need to make the trip back to Spokane for anything. Doug has been superb about follow-up. Very happy with our experience and feel we have just the right car for what we need.

Had service done on the car, very fast and courteous at the dealership

Needed an oil change and general service on my Q3. So, only interacted with the service department. The lead person was excellent. She was very knowledgeable and answered all of my questions completely. Waiting room has good coffee but is oddly uncomfortable. Highly recommend their service department. Haven’t interacted with the sales department.

Melaka Tutanekai was very helpful and great to work with. She was very helpful and accommodating. Thanks again for the great service !

The Sales Team are very knowledgeable about the vehicles. The Finance Team was not pushy. I knew what I wanted going in, and received that treatment. I have not dealt with the Service Department yet, but I look forward to seeing what there team can bring to the table. All around I had a great experience!

Had the best car dealership experience! Zach Foster was awesome from start to finish. He helped me get the car reserved online, set up a time to come test drive it and continued to be great all the way to giving me the keys. I had to wait hours to hear back from my bank but he made the experience so nice that I didn’t mind waiting. Then Ronnie finished up and haggled my bank some more. Thank you guys for such a great experience. You truly made the process painless! 100% recommend!

Excellent service again, roof top was not functioning on my 2008 TT, problem solved by the experts at Audi Spokane.

Excellent Customer care/service!!! Efficient, knowledgable and definitely 5 star service. Kudos to the Service and Parts Team!!!

I have already filed an extensive report about my experience with Audi USA.

Very friendly staff. They got me out of a pinch. My car broke down while I was traveling. They have a full calendar but they worked me in. I could have been trapped there for weeks. They fixed my car and it runs like new! Ray and his team really took care of me!

Went in an had an amazing experience. John Ward made the experience so much fun and he was very knowledgeable. Not to mention my boyfriend who likes to spoil me :) Thank you!!!! I love my new Audi Q3

Terrific service from Audi Spokane! Ray and his team saved our vacation. When our brake light came on, in the middle of nowhere, in the middle of our vacation, we needed quick help. After a call to Audi Spokane, Ray opened a service slot for us early the next morning. They had the parts and were ready to go for us. 2 hours later, we were back on the road, enjoying the rest of our trip. Thanks Ray and Audi Spokane!!

Got a new car there last week great people , volkswagen service center is amazing

Everyone at Audi Spokane could not have been more helpful when I got my brand new Audi. Everyone was beyond helpful during my entire car buying experience. I most definitely will be returning for any future car buying needs!

Waited close to 3 hours for an oil change and to get my tires rotated and balanced and it took calling x4 to make an appointment, my voicemails were not returned. Was told my car was getting washed for over an hour which seemed inaccurate. Coffee machine had a malfunction and blew coffee out of it on my clothes and there were no paper towels in this area to clean the counter or myself. I will not be returning. Also got to hear some employee making personal phone calls all morning....I won’t go into that but it was unprofessional.

Waited close to 3 hours for an oil change and to get my tires rotated and balanced and it took calling x4 to make an appointment, my voicemails were not returned. Was told my car was getting washed for over an hour which seemed inaccurate. Coffee machine had a malfunction and blew coffee out of it on my clothes and there were no paper towels in this area to clean the counter or myself. I will not be returning. Also got to hear some employee making personal phone calls all morning....I won’t go into that but it was unprofessional.

Wonderful service and great people Had a VW that was having issues. Terisa (service) was very helpful to find out the warranty coverage and to get us into a rental while the car is getting serviced. Thank you guys! Eli

Always great attention to details, make ya feel welcome and appreciated.

Great workers and smooth car buying transaction. Ended up with a nice deal on an audi a4!

Spend 75K on a car, you would think that the staff would care about you well being. Nope. Sat in the waiting area during this pandemic, and MOST of the staff were not following the mask mandate. If they did have a mask on, it wasn't covering there nose, or mouth, or both. When I received an email about the service, they said if I can't give them a 10 to email or call the GM so they could make it right. I did. They didn't even respond. I followed up a week later and still no reply, so here I am saying my piece in public.

This is the absolute worst dealership I have ever had to work with. I have been lied to when purchasing a vehicle (cost me an additional $4000.00) that was the start of my nightmare with them. The service department is slow, sloppy and inept at best. Had to tow my Audi there as thought the ignition went out. Called prior to the arrival of the tow truck hauling my car and was told I would be called and told what the problem was (was only a bad battery, yay!) and what the cost would be. Didn't get a call, called several times, got hung up on twice, and finally left a Vm. Next morningI called again and had the same experience, but kept calling finally getting a live person who was beyond rude, said she couldn't look in the computer to see if my car had even arrived and "promised" she would have the people that worked the day before call me after their hour lunch. 3 hours later still no call. Got to the dealership and drove around the lot as I wasn't even sure my car was there. When I found it, I saw a lot driver almost hit my car! Went to the Service Dept and they didn't even have a work order written up, even though I had given all the info the day before when they were notified the car was enroute to their dealership. They weren't even sure where my key was! They put a new battery in and did 1/2 an hour of resetting the electronics but I got to pay for an hour. Car had been cleaned out the prior to going to the dealership, including vacuumed very well, and wiped down inside. When I picked it up, the steering wheel was black with grease and dirt, and the driver's side floor had debris all over it as well as the passenger seat. If you want to be treated with disrespect and with an attitude that you owe them something, then they are the dealership for you. If not, then I highly recommend you buy elsewhere. One star because I couldn't give zero!

I drove my Audi over from Montana to visit the service department since this was the closest dealer to me. My entire visit only dealt with the service department. I worked With Andrew T. as my service rep, and he did an amazing job. He was super friendly, polite, and kept us informed as the vehicle was being worked on. I forgot to get the name of the technician that was doing the work, but they did a great job as well. I highly recommend going to Audi Spokane for any of your Audi service needs.

Wonderful, low pressure car buying experience. Found the car i wanted at a very competitive price and made sure it was ready to go at the time of purchase. Great staff and easy process (as far as car buying goes)

We had our Audi A6 in for routine maintenance and had requested a loaner car as it was a long service. We received excellent service, except one of the guys working with customers at the service desk had his mask below his nose the whole time he was working with another client. Thank goodness we were not working with him. I was very disappointed with his behavior, especially since masks are required in Washington. He caused the lower marks. All other employees were wearing their masks properly.

My experience was positive. When a problem came up with my recall repair, the service department offered a convenient resolution. They were kind to me and accommodated the fact that I live about 200 miles from Spokane.

Motivated and helpful salesmen, backed up by a dedicated manager who knows it is all about customer service!

The guest representative, Paul, was prompt, efficient and showed legitimate concern for a good experience at the dealership. I would recommend Audi of Spokane service department to anyone who desires top notch service on their Audi.

Service itself was great. All work was done cleanly. The wait time after my appointment time was ridiculous. My car didn't go into the service bay until 1:45 after my appointment time.

I gave them my car to do basic oil change and air filters and they broke my after market lights cut the wires and acted like nothing happens. 10/10 wouldn't recommend

I’ve been trying to call you guys for 4 day’s straight and no one is answering the or calling back this is extremely frustrating

Took my 2014 Audi A5 in for annual service check on 30 July 2020, mileage 32780. Had to stand a long time to check car in while the Service Advisor had a long chat with another customer. Finally when my turn came along, on asking Service Advisor how long my wait would be he replied it would be 2 to 2 1/2 hours. No shuttle service or other assistance was offered. It took 3 hours and interim status updates were only provided when I asked for them after 2 1/2 hours. I am a repeat customer of this dealership since 2011, having bought an A4 and the A5 from them. 55000 mile check performed, which included Multi Point Inspection of tires. Two days after the service was performed the tire pressure light came on. I took the car to tire dealer who found that there was no leak but that all four tires were underinflated at 2 pounds below placard pressure. Looks like no tire pressure check was made, even though Multi Point sheet says there was. Overall it seemed to me that this dealership is not particularly interested in my business.

The salesman that I worked with was super friendly and helpful. My biggest complaint was on the detail job done on the car. When I got it home, I folded up the second row seat to check out the third row and there was a melted mess of something underneath. Clearly they had not gone through the car. I did take it back and they quickly “cleaned” it up but I still had to take it and shampoo it myself to get it clean. There was also melted chocolate in the seat cracks and candy all in the crevices of the backseats. It was absolutely disgusting. The little trays in the back doors had what looked like half chewed melted caramel in them that I had to chisel out with a screw driver. I’m going to have to pay to have it professionally detailed because there are still areas that are gross.

If a zero star review was possible this would be it. I brought my Q5 in for 75,000 mile service along with minor things like windshield wiper change and rear light replacement. Since there was no shuttle or loaner car due to Covid I had to wait for the car which they were aware of. While I waited I was told that my tires needed to be replaced. OK, how long can that take? Apparently it can take over 3 hours because after checking in at 8am I checked at 11:40 and was told they had just finished. Except they hadn't; the 75,000 mi maintenance had not been done. When the guy at the desk realized this he went to the back room to inform the technician. I heard laughter as he realized that he had forgotten to do the very thing I made the appointment for. I expected to be told that they would get on it right away. Instead I was told that "because of Covid-19 regulations" they needed to clock out for lunch at exactly noon and take their full hour. I am sure this would be a surprise to the state Department of Labor. Since it was 11:40 I had that choice of waiting another hour and 20 minutes for them to start the job I brought the car in for or I could reschedule. I chose to do neither. I paid my $1,200 bill and left. After being a customer for several years and previously receiving good service I contacted the manager to give him the opportunity to respond before posting a negative review. I received no reply to my voicemail. So it appears that neither the technicians nor the service manager care that the service provided, or more accurately, the lack of service provided is of no concern. I will never return to Appleway Audi.

I just got my 2019 A3 this last year and so far my experience with the staff and service has been none other than exceptional. Even though short staffed, scheduling was a breeze, service was top notch, and their porter even washed my car and vacuumed the dirt out of my floor mats. A great place overall!

Spokane, Washington Melia in the service department is very knowledgable and friendly and a pleasure to work with.

The staff; Moiya, I think (sp), was super friendly and helpful.

Good dealership and team with quick service and friendly staff

Super friendly staff who really do know what they are talking about and will always try to get you the best deal possible. They don't mess with people, they are genuinely just great people there.

Everyone was super friendly

We purchased a brand new Audi three years ago from Audi Spokane. Included with the purchase was an Audi extended warranty and gap insurance. We decided to trade our Audi in for a Volkswagen as we wanted to have access to a service department in our town rather than driving 4 hours to get it serviced. It has been two months and numerous unanswered emails and unreturned calls trying to get a refund for the extended warranty and gap insurance. I emailed all the necessary documentation as well. In light of COVID I have been patient. However, two months of no response is unacceptable and unprofessional.

We purchased a brand new Audi three years ago from Audi Spokane. Included with the purchase was an Audi extended warranty and gap insurance. We decided to trade our Audi in for a Volkswagen as we wanted to have access to a service department in our town rather than driving 4 hours to get it serviced. It has been two months and numerous unanswered emails and unreturned calls trying to get a refund for the extended warranty and gap insurance. I emailed all the necessary documentation as well. In light of COVID I have been patient. However, two months of no response is unacceptable and unprofessional.

These people are not Knowledgeable/experienced enPugh to be working on anything! They have no clues what they are doing!

Always treated well. This was a low oil visit that was handled at the last minute and handled very well. Thank you Audi Spokane

Had a part ordered. Very thorough and fast process.

No pressure, no delays...just a group of hard working people who made buying a new Audi a pleasure!!

Don?t go here to get your vehicle worked on! These people are only about the money! Not about quality.

From beginning to end, my experience with the Service Department was outstanding. They opened the door for me early, as I arrived from out of state, work orders were done beforehand and the tires I had them purchase for me were there and ready for installation. Tim (Parts) spent a lot of time talking tires with me and helped considerably in choosing exactly what I needed for my part of the country's weather.

I've had great experiences here at Audi Spokane, whenever I have a problem Andrew and Ray have both been able to take care of me regardless of the situation! 10/10 service experience

Had multiple services done on my car in one day. Dropped off at 8am and everything was done by 2pm which was very reasonable! Price was great as well! Very happy for the service I received!

Andrew took great care of us, accommodating two of our cars simultaneously, expediently., and economically! Thank you!

We made a cash purchase but I didn't like the finance manager's pitch for the additional vehicle coverages, such as maintenance and parts, after being told about vehicle warranties and quality. I understand dealers get most of their profit now from service, not sales, so it's understandable but it irritated me.

John Ward was absolutely fantastic to work with and I highly recommend Audi Spokane to anyone looking for a new or used vehicle.

Truly an exceptional experience working with sales associate John Ward at Audi Spokane. In all phases of the sales process John (and support staff) set himself apart. He impressed with his preparation, product knowledge, and follow up as well as a level of customer care that exceeded the high standards normally associated with the brand. John and I communicated via email regarding my online build and when I arrived at his sales desk he had window stickers of available cars in his dealer network for my review, allowing me to quickly make a selection. My trade was assessed and the give and take of negotiations was painless and pleasant with most aspects of the purchase agreement resolved in under an hour. John announced the new car - prepped and detailed - with stunning pictures from his mobile phone. The walk-around the next day was even more impressive - the car beautifully showcased under the bright lights of the service reception area. John set the tone early by saying, ?We?ll have some fun....? And he did just that - in the garage and on the test drive, acquainting me with the new car and setting up the MMI to my preferences. Twenty cars in a month? He made this sale seem like the most important of all! Taking delivery of the new car was indeed fun! Thank you John. Thank you Audi Spokane

Excellent service and Andrew did a great job taking care of us!

MY vehicle information center said I needed to add Blue. I did not make an appointment but drive into the dealership service department and was out in less than a half hour.

The staff is professional and kind. I was welcomed and my car was in good hands.

I am in the search for a new car and have stopped by several dealerships, including BMW, Lexus and Larry H. Miller, and have decided to check out Audi as well. We asked for a test drive and they asked me to provide my car insurance which I did not have on me. When I asked the sales guy to take it for a drive himself the finance manager, David, came out and asked us to leave because “I was being extremely rude”. Worst experience I had with a dealership store till this day!

Quick, efficient service. Knowledgeable staff. Clean waiting area.

John Ward , best salesman in Washington! His very professional and a wonderful person! Thank you so much . Anna e Paul

Mark assisted me in an excellent sale. Even though I was buying out of state and had some specific requests, Mark and Audi Spokane made the process quick and easy. Everything about the car was well represented and the sale progressed in a timely fashion. I highly recommend Audi Spokane!

Great experience from pricing through driving away with a Q7.

Love the special care we were given even on a very busy day

Andrew was very nice when I dropped in without an appointment on a busy day for a pit stop and oil change.

Audi of Spokane (and the VW side the house) take good care of our vehicles. Ray their service manager will spend time with you discussing the issues. Melaia, one of their Sr. Technical Advisors is very knowledgeable about the platform. Tim in parts really knows his stuff. It's a great team. Yeah we can go to an off brand shop, but it takes longer to fix (we've checked), so net-net it's no more expensive to have the factory experts do it right the first time.

Car buying experience for my Audi A5 could not have been more pleasant. Justyn and Spencer were informative, easy going, and straightforward. After test drive, I had an exceptional offer inside of 15 minutes. Came back the next day to complete the transaction. Thanks guys!

I scheduled an appointment to have a recalled part fixed. 4 hours later they tell me they don’t have the part. Such a waste of time.

Great people

This was my fourth routine service appointment. I have not had any problems or concerns with any of them. My car was returned to me in a timely fashion and freshly washed.

I had a great experience recently buying a new Q7 and selling my 2018 SQ5. The sales team was helpful, efficient and professional. I look forward to working with Spokane Audi again.

The people at the service shop and in general were friendly when servicing my 2006 Audi S4 Avant. The issue was the insane wait time for my vehicle to be serviced. The location didn't even appear to be busy and my vehicle was there for well over 4 hours for basic service. That would put my rating down to 3 stars but I'm giving them only two stars after I was told they had no idea how to fix my windshield wiper fluid/pump that wasn't working. To this day my windshield wiper pump won't spray onto my windshield and living in an area where it snows/rains 8 months out of the year this is a nightmare and should've been a very simple fix. At very least they should've been able to find out what the issue was but they pretty much told me there was nothing they could do about it despite NOT even looking into it. I have a couple other things going on with my Audi and I've refused to go back because of this issue. If you have an Audi and you want to get service work done you're much better off going to the VW service shop in Post Falls.

I’ve been a customer for about 7 years and during the last two years there has been a noticeable decrease in service reliability. Specifically, in the matter of appointment schedules. I had to drive 2.5 hours to get at their place and arrived 20 minutes early for my scheduled time. After 2 hours, I was told my car wasn’t even looked at yet. For some reason service people decided that another job was more important than mine and gave them priority. That is wrong. If I had not complained and elevated my concern to the service manager, I would have been stuck there until the end of the day and had to drive home in darkness with risks of hitting deer. Not good. After complaining, my repair needs were moved back up to immediate and were completed satisfactorily. However, I was delayed getting home by 2.5 hours and did have to drive at night with a high risk of hitting deer. This should not have happened.

Great customer service. Went above and beyond expectations.

My headlights are so out of adjustment now that one of their technicians decided to mess with them that I can?t see more then 30 feet ahead of me and almost wrecked! They were FINE before they decided to re do them which I did not ask for. I called on Thursday to inquire on another part and told the girl how bad my headlights were! She said she would call me back. It is now Saturday night and I have yet to be called! I am very angry as my headlights are so messed up that my car is not safe to drive at night!

David Kelly is EXCELLENT to work with. Laid back, no pressure, knowledgeable and just friendly enough. He made the experience painless and this is the second car I’ve bought with him as the salesman. Audi made the experience hassle free but David is a rock star as far as I’m concerned.

Friendly staff, I worked with Greg on looking at a vehicle I saw on Craigslist they had. It ultimately wasn't the right one for me but he wasn't pushy and I appreciated that. Their price was fair and as advertised.

The worst dealer ever to deal with a used Audis it would take months to fix it still comes out broken avoid at all cost

Appreciate the customer service provided by Melaia. She was very helpful and helped me understand what needed to be taken care of on my car, etc.

Giant "shout out" to Melaya at Audi service for going above and beyond when I stopped in for a refill of wiper fluid. She's the best, hope her employers know it!

Sales force was very helpful and knowledgeable. Each sales rep was friendly and a team player. We could not be more pleased with our experience in purchasing our new car from Audi Spokane.

Sales force was very helpful and knowledgeable. Each sales rep was friendly and a team player. We could not be more pleased with our experience in purchasing our new car from Audi Spokane.

Sales force was very helpful and knowledgeable. Each sales rep was friendly and a team player. We could not be more pleased with our experience in purchasing our new car from Audi Spokane.

Found a new Audi Q5 to buy that was available on their lot. Test drove it two days later and decided to buy with trading in my previous car. They gave a very good trade-in value and honored the sale discounts available at the time. Very professional and courteous salesmen and financial advisors. Car was handed to me in a perfect conditions and set up to mu linking. Only little negative is how insistent the financial advisor was with selling me additional packages I did not want to. Otherwise, great experience!

Very pleasurable car buying experience from the first step on the lot to the final details at the end of the process. We absolutely feel we are part of the Audi Family by the way we treated, with the care and follow up that are truly genuine.

Very pleasurable car buying experience in all aspects, from the first time we stepped on the lot to the final hand shake.

Went in for computer analysis and new wiper blades no wiper blades and computer analysis. They don’t listen apparently. Wasted an hour and a half of my life for nothing. Made new appointment to get wiper blades and a computer analysis

They always treat us well and do a great job. We drive from Wenatchee, and they always hook us up with a loaner car so we can go run errands or whatever. Great service every time.

I have one experience so far with Audi of Spokane. We just bought a new car from them. The arrangements were made prior to us traveling there from Montana, but for some reason, the process took several hours! I would not call that a good experience. We had our child with us. Also, the car had clear spots of dirt or grease. I was told they would send me a bottle of cleaner to clean it myself. I have yet to see the bottle of cleaner.

I have always been treated very well at auto nation Spokane Audi. My issues get resolved and they are very accommodating if I need a loaner or a ride. I appreciate the entire team!

Horrible buying experience. Questionable sales practices. These jokers curbed one of my wheels on my very first service visit and, after bringing it to their attention, ignored me. See photos. Massively overpriced OEM parts. Doing the bare minimum is what these guys are all about. Now, I'm informed that it takes nearly 2 weeks to schedule an oil change. Absurd. I'm regretting having pre-purchased them to begin with. Unless you have a warranty, stay far away from this place.

All the team at Audi Auto-nation were extremely well. They did make possible to have our car. No words, 5 starts service.

Arrived in time. Service performed in a timely manner.. Friendly people.

They were very helpful. All of them were fantastic. More than a customer. The did make it happen, to buy buy a car from them.

Our experience at Audi Spokane was first class. Our salesman Justyn was super, knowledgeable, informed about products and very pleasant to work with.

Really disappointed with Audi Spokane, I just sent my car to there to check some problems. They changed me $152 and I got the report was change my two turbochargers which are need $12,000+ but their report said one of the turbocharger is ok, another one is not good to work. So why should I need to change 2 turbochargers? And one turbocharger need $3,500+?

Melaia worked hard to make sure my vehicle was serviced properly with the factory parts over the holidays

Very professional and accommodating. Thank you for the great service!

I have always had my car serviced at this dealer and this is the first time I have a complaint. I made an appointment for a Multi Point Inspection which I was told would take a hour and a half. I brought my car in at the designated time which was 1:00 PM and I did not get my car back until 4:30 Pm when I finally asked the service manager why it was taking so long. She replied that it was ready an hour ago, but they were having problems with the car wash. I told her that if she would have told me that an hour ago, I would told her to forget the car wash. Even though, my car's appointment took 2 and a half hours not 1 and a half hours. What is going on with the service department!!??

Great service and basically on schedule as far as time required. I had a 35K service which takes 6-7 hours.The car was promised at 4PM but because it had one new tire and three worn tires, it needed three additional new tires because of the Quattro 4wheel drive system. We didn’t find this out until I arrived from out of town at 10AM. The tire size is a bit different because the car is a twin turbo V8 sport model. I asked Rick, the service advisor, to see if he could find new tires. He called me in a couple of hours indicating he located the tires and could have them mounted and balanced with the car ready by 5PM. The price was very good and the work performed well. My thanks for the good service.

Audi of Spokane serviced my vehicle November 12th 2019. I was very satisfied with the care and attention to detail that was offered by the staff I encountered at the dealership. The employees in the service department were very professional and demonstrated a real sense of concern, while making sure that my needs were met. I would recommend this dealership to anyone that is in need of service to their Audi vehicle. Sincerely, Richard.

We purchased a new Q7 John Ward and our experience was great. He was professional and very knowledgable about the Audi. He answered all our questions and was patient going through all the capabilities of the Q7. Also, we want to thank David Kelly for his support he showed making sure we had all our questions answered. What a great group of people! Thanks John for making our experience great!

Over the past 3 years, I have consistently experienced excellent attention and efficiency from the service department, especially from Paul, the service manager.

My car locks and battery stays charged...thanks

Great Service -- Thanks !

Prompt, friendly, expert help with extra care given beyond the scheduled recall repair. Clean waiting room. Many people checked on me while waiting. Paul and company did great. Wish all service oriented places could be at this standard.

Everybody was very helpful and friendly. After we purchased our vehicle we had a question, they got right back to me. There was no high pressure sales pitch or gimmicks. And best of all, we love our car!

I have a hard time giving this dealer even two stars, I was thoroughly disappointed with the service I received. I bought an Audi and had it serviced at an Audi dealership because I expected top quality service. (1) Car only received 2 of 3 services that I requested (2) It was done on Friday afternoon and - I - had to call Monday afternoon to ask if it was done. I happened to talk to a service advisor on Saturday, and they didn't even look into it... just told me to leave a voicemail with the advisor with whom I had been dealing with (he didn't work Sat). (3) My car had an extra 8-miles on it over what the "out mileage" was on the ticket... was unaware the services performed required a few trips around the block? (4) My foglights weren't plugged in, rolled out of the dealer and the warning lights immediately pop on (5) My service advisor didn't realize (or want to acknowledge) the service discounts on the dealer website. Then they don't really work, and try to get you to use Apple Wallet.... with blank coupons? (6) Submitted a parts inquiry, received an immediate response asking for more information, then NOTHING after a day now. I'm trying to give you money!

Always good service.

I purchased my first Audi (used) at the beginning of September from AutoNation. I have always wanted an Audi and was so excited. On September 28 I had my first service appointment. When I dropped the car off I told them that the check engine light had come on but went off after a few days. I was told that they would check in to it. When I picked up the car no one went over any findings with me so I had no idea if there was an issue with the car. Over the next month the check engine light kept coming on and then would go off again. It happened 3 or 4 more times. I called the service department and made an appointment. I dropped my car off on October 24 at 7:00AM. When I picked up my car at 5:00PM I was given a laundry list of things that were wrong with the car and a hefty bill that would not actually fix the car but would pin point the issues which would then lead to fixing the car. There apparently is a large oil leak at the front of the engine. They want to clean the front of the engine and replace some gaskets and they want to put a UV dye in so that they can pin point the leak. Once that is done then they would be able to fix the car. Now mind you, I purchased the car less than 2 months ago. It came with a limited (4 month 4,000 mile) warranty and I also purchased an extended warranty as I knew that Audi's can be expensive to fix. I was told when I picked up my car that neither warranty would cover what was diagnosed due to the fact that the technician was unable to pin point where the oil leak was coming from. I was told that they would call the warranty place and talk to them to see if they would possibly cover any of the repair. I asked how this huge oil leak could have been missed when the car had been brought in for the 30 day after purchase service? One guy told me that it was because my check engine light had not been coming on before the first service. I told him that was incorrect and that I had told them when I dropped the car off that the check engine light had come on. I felt that I was shooed out the door and that no one really cared about my concerns. A good friend of mine is an Audi owner and has a good relationship with the service department and he offered to go in to the dealership with me the next day and see if he could help get me some straight answers. When we walked in, they knew him by name. He explained that he was there on my behalf as he felt that I was given poor service compared to the service he has received in the past. He was given a detailed account on what was found with my car. He asked if they could please call the warranty place and see if one of my TWO warranties would cover the repairs. He was told that the call would be made that day. As we were getting ready to leave we ran into the GM in the parking lot and he asked if he could help us with anything. I explained my situation to the GM and made sure he understood how upset I was. He said that he would personally call the warranty place and get an answer for me. This was on Friday October 25. As of Monday, I still had not received a call from anyone. I called the service department on Tuesday October 29 to see if I could get some answers regarding the warranty company. Of course no one was available so I left a message with the receptionist as well as a voicemail. Today is Wednesday October 30th and I still have not received a call back from the GM or the service department. I am absolutely disappointed in the service that I have received. All I want is an answer about what my two warranties cover and if they are going to cover the issue with my car. I purchased an expensive car that I absolutely love and was hoping would last me for many years. I thought I was buying from a company that cared about its customers and wanted to create return customers. At this point I would never buy another Audi from AutoNation and I would never recommend them to my friends or family. I am so disappointed.

I purchased my first Audi (used) at the beginning of September from AutoNation. I have always wanted an Audi and was so excited. On September 28 I had my first service appointment. When I dropped the car off I told them that the check engine light had come on but went off after a few days. I was told that they would check in to it. When I picked up the car no one went over any findings with me so I had no idea if there was an issue with the car. Over the next month the check engine light kept coming on and then would go off again. It happened 3 or 4 more times. I called the service department and made an appointment. I dropped my car off on October 24 at 7:00AM. When I picked up my car at 5:00PM I was given a laundry list of things that were wrong with the car and a hefty bill that would not actually fix the car but would pin point the issues which would then lead to fixing the car. There apparently is a large oil leak at the front of the engine. They want to clean the front of the engine and replace some gaskets and they want to put a UV dye in so that they can pin point the leak. Once that is done then they would be able to fix the car. Now mind you, I purchased the car less than 2 months ago. It came with a limited (4 month 4,000 mile) warranty and I also purchased an extended warranty as I knew that Audi's can be expensive to fix. I was told when I picked up my car that neither warranty would cover what was diagnosed due to the fact that the technician was unable to pin point where the oil leak was coming from. I was told that they would call the warranty place and talk to them to see if they would possibly cover any of the repair. I asked how this huge oil leak could have been missed when the car had been brought in for the 30 day after purchase service? One guy told me that it was because my check engine light had not been coming on before the first service. I told him that was incorrect and that I had told them when I dropped the car off that the check engine light had come on. I felt that I was shooed out the door and that no one really cared about my concerns. A good friend of mine is an Audi owner and has a good relationship with the service department and he offered to go in to the dealership with me the next day and see if he could help get me some straight answers. When we walked in, they knew him by name. He explained that he was there on my behalf as he felt that I was given poor service compared to the service he has received in the past. He was given a detailed account on what was found with my car. He asked if they could please call the warranty place and see if one of my TWO warranties would cover the repairs. He was told that the call would be made that day. As we were getting ready to leave we ran into the GM in the parking lot and he asked if he could help us with anything. I explained my situation to the GM and made sure he understood how upset I was. He said that he would personally call the warranty place and get an answer for me. This was on Friday October 25. As of Monday, I still had not received a call from anyone. I called the service department on Tuesday October 29 to see if I could get some answers regarding the warranty company. Of course no one was available so I left a message with the receptionist as well as a voicemail. Today is Wednesday October 30th and I still have not received a call back from the GM or the service department. I am absolutely disappointed in the service that I have received. All I want is an answer about what my two warranties cover and if they are going to cover the issue with my car. I purchased an expensive car that I absolutely love and was hoping would last me for many years. I thought I was buying from a company that cared about its customers and wanted to create return customers. At this point I would never buy another Audi from AutoNation and I would never recommend them to my friends or family. I am so disappointed.

I've been doing business with Audi Spokane for about 4 years now. They are truly one of the best Audi dealerships in the country. Both sales and service are knowledgeable and considerate. I recently went through the car buying process with John. I can't say enough positive things concerning his professionalism. It doesn't matter if you're in for sales or service, he's the kind of guy who makes you feel welcome. I never felt pressured, and I feel like what I purchased fits me perfectly. Thank you to John and his team who made this an extremely positive experience.

Much better service from the past

Great service never pressured into buying. Bought the Q8 from John. John is a outstanding sales person. Polite and courteous to my wife and I both. Very rarely do you meet a sales person like John. Spencer the sales manger was equally courteous and polite was a pleasure to deal with both of them. Recommend if you are in the market for a new Audi go see John.

The vehicle service and customer service at Audi Spokane has been the absolute worst experience. They damaged our vehicle and when they could not replace the trim that they damaged with the same color told us basically that they no longer accept any responsibility because they felt that they tried. Our audi is an Audi exclusive one of a kind, literally the only one that is on the streets in the exclusive colors and interior and they damaged the venting and would not even try to fix it correctly. The service manager Ray will say he will take care of us and promise all these things and then the general Manager Arti came back and said they will do absolutely nothing. The general manager Arti is the most unprofessional person I have ever had to deal with. He interrupts customers and talks down to them. He is beyond disrespectful and should never be in any position of power. He does not care about the customer or their vehicle. He stated in a very unprofessional phone call that our Audi was "worth only $6000 on kbb and he will just buy it from us right now." Had he looked past his own arrogance for one minute he would know that the vehicle is valued at over $30,000 in its condition right now. Among the many problems that we have dealt with each one has been met with more horrible customer service and no action done. We now have to drive to the other side of the state to get any decent service. They should really take a look at who they hire because who they have representing them right now will only continue to lose customers. It is a fact that I have told everyone I know and anyone else I encounter to steer clear of that place if they care about their vehicle. Everyone will know of the horrible experience we have had and as I have read the experiences others have had too.

I wouldn't leave a star at all, but unfortunately it does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice.

Always take good care of me, and very friendly.

An excellent Audi dealership. I have now purchased eight Audis from them. Great service department as well.

Very professional and knowledgeable. We went first to look at a q7, no pressure but spent time showing us what we asked for. We emailed back and arranged a test drive. From there they located a car that fit our needs, deal was Easy and in my opinion very fair.

There was a couple cool staff members that seemed genuine but the atmosphere seems very fake and they do a lot of double speaking. Have your vehicle checked thoroughly by a mechanic during the test drive, pay the $ to a independent mechanic. Don't let the salesman rush you. When they tell you that there is a "follow up appointment" after 30 or 60 days so they can " fix anything they missed before they sold the vehicle so they can maintain good customer relations..." Don't fall for this... All they do is top off fluids and check a few things. AS WITH MOST DEALERSHIPS IN SPOKANE YOU WILL HAVE TO FIX ANY ISSUES WITH THE VEHICLE AT YOUR OWN EXPENSE. If you buy a vehicle here make sure you have them agree to fix everything "your" mechanic says is wrong with the vehicle before you purchase the vehicle because also know they don't negotiate price. If you go here be on your toes and make them follow through with their promises.

Everyone I dealt with was very helpful, I missed my appointment due to weather and they were able work me in any even get me a service loaner so I was able to get some work done while waiting. The cost of the service I thought was very reasonable, I will be back.

Everyone was welcoming and easy to deal with. No pressure to see vehicles I was not asking about. Straight answers to all my questions. If they didn’t know the answer, they made sure to let me know and found someone who could help.

Great experience on all levels! We are very pleased with Appleway Audi. Love the A4 too!

I made an appointment for three recalls, an oil change and tire rotation on my Audi Q5. They were timely, professional and pleasant. Great experience!

TLDR; While my experience was not optimal because I had to make multiple visits to resolve something that should have taken one visit, the dealership has taken responsibility for their errors and has graciously "made it right" to my satisfaction. The long story ************* I have now had 2 service appointments. The first was for a Wheel Arch Trim recall and a couple of MMI software updates. Because I live 1-1/2 hours away from the dealership, I was careful to make sure (when making the appointment) that they had the parts for the recall. While in the waiting room, I was approached by the Service Manager and Parts Manager together and told that they could not find the special screws for the recall in the parts room. They were very sorry to have inconvenienced me and the Parts Manager offered a card for a free oil change in exchange for my trouble (3+ hours of driving for basically nothing). He also offered to pay my gas (I haven't received the check for it, but I expect next time I go in it will be honored). He also offered to keep the screws that the recall needed from the next batch that would arrive in his office so I wouldn't have this problem again. I rescheduled for a few weeks out and got a call 3 days before the appointment letting me know the parts were no longer in stock (it appears that the Parts Manager didn't follow through on keeping track of the screws). I rescheduled yet again and was assured that the screws would be kept for me when the next batch arrived. This time we successfully brought the car in and got the recall handled. I asked them to also look at a tiny mark on the center console and to my surprise they offered to replace the leatherette topping under warranty. It was definitely inconvenient to have to visit twice to get the recall resolved. The logistical handling of the necessary screws was far from perfect. But in the end, I value their ownership of the situation and their efforts to satisfy the customer. Not perfect, and I hope future visits go more smoothly ... but I am satisfied. I must note that two years ago when I bought my Audi and read the reviews on this site, I was alarmed with some of the experiences related. So much so that I chose to use another dealership (much further away) for my initial service. When it was time for this visit, I read the most current reviews. Because ratings were trending in a positive way, I decided to give them a try. Based on how I've been treated by all the staff (including the service desk personnel), I feel confident in returning with my car for future visits.

Happy with my initial purchase and performance of the car, but not so much with my service appointment today. Took it back in after getting the same electronic error as the factory recall from August. Came back to a 150 dollar diagnosis charge, which was cleared up when the initial employee I dropped off with said I was never informed of a cost because it appeared to be the factory recall issue. Was told the 150 dollars would be tacked on top of the 1,500 repair if I went with audi because they were “getting screwed out of some money”. I said I wouldn’t be using them to which he responded “was fine”. I didn’t pay for the diagnosis which was the simple correct thing to do, but pretty ridiculous to deter future sales when I’ve spent over 25k there over 150 dollar charge that was an audi associate error.

The process of scheduling service was simple. I was reminded of the service appointment via email. I was greeted promptly and the service took no longer than was quoted. The waiting area is nice and all the staff friendly and accommodating.

Charged me for a prepaid oil change and am still trying to get a refund 6 months later. Talked to service general manager and Audi national

Amazing Experience - Enquiry to driving out of a lot 280 miles away in less than 24 hours!!! It is my first time purchasing an Audi and my experience with the folks (especially John Ward and Spencer) from Audi Spokane has been awesome from the start. I live in Bellevue, WA (close to Seattle) and already had an offer from a local Audi dealer. I wanted to see if I can get a better deal and tried my luck at Audi Spokane. They not only gave me a better deal but ensured I got the car in Bellevue in less than 24 hours from the time I contacted them. John was super helpful and was working after regular hours (~8PM) coordinating with me to get all the necessary documents. Spencer did him one better and was communicating with me until 11:30 PM to get all the paperwork ready. What he did next, blew my mind. After 11:30, he went back to work to print out all the paperwork. I have heard of dealerships going the extra mile but this took to that expression to whole new level. TL;DR version: I live in Bellevue and contacted the dealership in Spokane about an Audi Q3 at 2:00PM on 09/26. I drove the car out of a parking lot in Bellevue at 1:20 PM on 09/27. I doubt any other dealership would even come close to this kind of service. Thoroughly satisfied with the totally hassle-free way everything was taken for me!

My service advisor, Melaia Tutanekai, did an excellent job helping me with the service. BUT, the mechanic who actually worked on my car did a sub-par job. He failed to tighten down the cap on my coolant tank, which caused a warning light to come on about a problem with the coolant level. As a result, I had to return the next day to have it corrected, causing me an inconvenience and a delay on a trip I had scheduled. This is why I gave my service just 3 stars.

The requested services were performed on time as scheduled.

I wouldn't leave a star at all, but unfortunately Google does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service.

Great salesman. Very good experience. Low pressure.

The service at Audi Spokane is First Class. We worked with Paul and our experience was timely, professional and exceeded our expectations. We drove over 200 miles one way to have our Q5 serviced here because of their high standards. I would highly recommend Audi Spokane for a positive buying experience or to service your vehicle.

Fantastic place and very friendly people. Christian is very knowledgeable and and very helpful person.

Excellent customer service! Thank you!

We flew in to buy a vehicle and our salesperson picked us up at the airport. Everyone was very friendly and helpful. We made our decision within the first hour, but spent an additional 4 3/4 hours there, waiting our turn to finalize paperwork, with no loan involved. I would definitely recommend Audi Spokane, but they need to have additional closers there on the weekend.

Always professional and will always to go out of their way to satisfy any concern. I am very pleased every time I take my Q7 in for service.

A very professional team and willing to make sure I had everything I needed! I LOVE my Q3!

Staff was very helpful and friendly!

Our experience was great overall but disappointed over our trade in value. It was less than they quoted us 5-6 weeks earlier. No credit for our extra options . It is entered into a computer as a flat price and no negotiation what so ever. No budging Our salesman Christian was great and Spencer thru finance was great as well

THANK YOU Audi Spokane for helping us out in a pinch when our check engine light went on during our road trip. We stopped in without an appointment and got a diagnosis and fix within an hour, at no charge. Staff could not have been nicer. We might move to Spokane just because of our experience here. Thanks again : )

Everyone here is really kind, nice, and patient, from the sales people to the finance and sales managers—even the general manager went out of his way to interact with me and be of assistance if/when necessary. I had a successful purchase experience, and as a loyal Audi customer coming to this business for the first time, I enjoyed the constant communication and information from the sales, finance, and management staff. Thumbs up! There were some logistical challenges beyond the control of the staff, but everyone worked with the situation to solve it successfully. Much appreciated!

They did a good job and I enjoyed my visit.

Great customer service; comfortable and clean accommodations; speedy servicing; and friendly employees; thank you for everything.

The service writer there at the Audi dealership was a straight shooter. She was wonderful and was upfront in advising me what to look out for and ways to save money. I told her I appreciated the fact that she was a straight shooter and loved her style!

Love this place

Always prompt and attentive service. Done on time and good coffee and donuts while you wait.

I love my 2016 A6 and am glad some others have had more success in dealing with the dealership here in Spokane but after 4 years of ownership and three tries at service, I’m giving up. First 5,000 mile free inspection they were supposed to clean it as part of their service. Not only did they not do this, there was oil tracked on the drivers side carpet. Feeling badly, they gave me a consolation free oil change. At the first oil change I tried to use it and it only covered the cost of the oil: I still owed over $250. I felt very misled. Since then I have used and loved European Auto Haus out by Medical Lake and have been very happy. I got a recall notice recently for the passenger seat sensor and thought I’d have The Audi dealer try one more time. Made an appointment a week ahead and was told it’d be done by 1:30 the following day. I called at two and was told they didn’t actually have the part. “Maybe it would come in that evening. “. They didn’t seem particularly apologetic or even concerned. Long story short, I picked up my car and left; I’m done. Hopefully others can have better luck but I’ve rarely seen less competence or standards of service goals. Fortunately Spokane has an excellent alternative.

We purchased a certified pre-owned Audi Q5 from the Audi dealership in Spokane. John Ward greeted me with a smile when I arrived to see if they had any pre-owned cars on their lot. He told me what was available, and I told him I would be back with my husband. We came back a week later. John remembered me, and was very professional and pleasant. He was very knowledgeable, and let us test drive a Q5. He was honest with us in that he told us he thought he could find a better Q5 for us, and he did! He then spent the time necessary with the service department to have it looking like a new car when we picked it up. We appreciate John’s honesty, hard work and professionalism very much. He was the best, and we highly recommend him! Thank you John!

I had an EPC light come on and a code for Oil Pressure Switch Malfunction P164B on my 3 hour drive from Missoula, MT to Spokane. I called and they said they could get me in the next morning at 8 am. The service writer helped me try to diagnose the problem on my way there. She was satisfactory and accommodating but my service experience was not... I drop it off in the morning and the EPC light was off, would turn off after car was off, but after 4 hours in the waiting area they tell me they don't know what the issue is and cannot diagnose what it would be... other than to say, normally we would drain the oil and look for metal shaving, BUT they didn't do that even and still charged me $160 ish for nothing and the car was still running rough. More or less, good luck and hope it doesn't blow up while you drive 3 hours home. I was floored, especially with working in automotive for so long... sheer unprofessionalism. So, long story short. I limped it 3 hours home and took it to Import Palace in Missoula, MT and the guy says it's a common issue in the 2011 Audi 2.0t motors that they have sludge issues and they need to drop the oil pan and clean the screen. If that doesn't work, it's an oil pump issue and would explain the rough running since oil isn't making it too the cam tensioner. Anyways, glad I found someone that knows their way around an Audi. I really hope this gets brought to management and addressed. Autonation just lost a customer, and they were my closed Audi dealer. A refund would be greatly appreciated since I am paying another shop to fix what Audi Spokane (Autonation) couldn't/didn't even try. So disappointed 😔

Professional and friendly. Prompt service .

We purchased a brand new Audi in September. We had the clear bra added to the vehicle to prevent rock chips in paint. Parts of it were falling off after first install. After dealing with the service department they finally agreed to reapply the product. It again failed and started bubbling. They told us we would be taken care of and are now going back on what they said to us and telling us they aren’t going to make things right when it’s their product/install that is faulty. We have this same product on our Subaru and have had no issues. Last Audi we will purchase because of their awful customer service in the service department. They can’t even return a call.

Had some trouble getting appointment set. At first couldn't say if there would be an available loaner (had a 100 mile drive to get there). However, called me back quickly and said they fixed it. Service was quick and all went well.

I always have a great experience when I bring in my car to be serviced. Everyone is always so kind and go out of their way for their customers!!

Buying a car was easy and the dealership did everything they could to make the buying process fun and enjoyable.

I’ve driven Audi vehicles for 16 years & bought my 4th one today, a 2019 Q5. I’ve had some so-so experiences thru the years, but I feel like this purchase was the best of the four and the experience was awesome! John (salesman extraordinaire) took such kind care of me for 6 hours without rushing me along during my multitude of questions with all of the new tech upgrades, Mike (sales manager) gave me as many rebates/perks as possible knowing that I was willing to walk away without a new car, Greg (financial guru) helped me sort thru the choices of extended warranty or no extension with total grace & understanding, and Doug (VW salesman) is the reason I went back to the dealership after 24 hours of “sleeping on it” & even though I opted for the Audi again, I almost bought a VW!! Thank you to the team of gentlemen that helped me into my newest dream car!

These guys always take care of me: super helpful and they don't push back on warranty claims, decent prices, and I've never been left without a loaner car or a ride.

Great customer service and very happy my purchase of the Audi Q5! Would definitely recommend working with Michael!

Great customer service and Michael was a pleasure to work with!

TERRIBLE SERVICE. Brought my Audi A3 to get my A/C recharged 2 times and it’s still not done. The first time I waited 4 hours for a recharge which is suppose to take an hour and a half tops! Finally someone came out and said sorry the techs left and your cars not done, you can drop it off again tomorrow. I said alright what a waste of time so the next day which was a Friday afternoon I dropped it off so they could have it all day Saturday. Not once did I receive a call or anything and this was about 1pm on Saturday so I went in there and asked where’s my car and is it done? The guy then proceeds to tell me the machine ran out of freon and the recharge didn’t get done AGAIN. He then said they won’t have a shipment of freon until 4 days later. I said give me my car back, I’m done with you guys and when I got it back it was hot inside so meaning it’s been outside in the sun for awhile so no call no nothing? Come on Audi the service department is a JOKE!!

TERRIBLE SERVICE. Brought my Audi A3 to get my A/C recharged 2 times and it’s still not done. The first time I waited 4 hours for a recharge which is suppose to take an hour and a half tops! Finally someone came out and said sorry the techs left and your cars not done, you can drop it off again tomorrow. I said alright what a waste of time so the next day which was a Friday afternoon I dropped it off so they could have it all day Saturday. Not once did I receive a call or anything and this was about 1pm on Saturday so I went in there and asked where’s my car and is it done? The guy then proceeds to tell me the machine ran out of freon and the recharge didn’t get done AGAIN. He then said they won’t have a shipment of freon until 4 days later. I said give me my car back, I’m done with you guys and when I got it back it was hot inside so meaning it’s been outside in the sun for awhile so no call no nothing? Come on Audi the service department is a JOKE!!

Service Department and staff of Audi Spokane could not have been better during my visit to have service performed on my Audi. They were professional and during my wait for the service to be performed, they kept me updated and saw to my comfort in the lounge.

Very nice and very fair pricing. We realized they did repairs not listed or charged for like added wiper fluid.

Worst dealership ever! I have had an Audi for 15 years. I ordered 4 tires on Saturday and made appt. Got here driving 50 mins out because it’s the only dealership within 100 miles. First, said it is gong to take over 4 hours. No car available and they won’t take you anywhere that’s more 30 mins from their dealership. So I decided I’ll take shuttle to mall. Waited for over an hour; went to check to see what was up; to be told they didn’t order my tires. Said they had to order from California because they weren’t ordered. Worst! I wouldn’t be so mad, but ever time I come here whether it’s for an update or maintenance, there’s always 3 hours plus or something. Seriously, get it together. I’ve been an Audi customer for over 15 years, reason I stayed w Audi was because of custom service. That was before I moved to this area.

Would have been 5 stars if I didn’t have to make a return trip as my warranty repair hit a snag and needed more time. Customer service staff were excellent and happy to engage regarding giving realistic estimates of what was going on and how long it would take. Nice folk.

We purchased an Audi Q5 last weekend and it was an Excellent Experience. Our salesman was John Ward and we highly recommend him, he was very friendly and knowledgeable about the car we were interested in. He was not pushy at all and was very patient. We also met the GM Arti and was very impressed with him also, very welcoming. The customer service we received was outstanding and we look forward to working with them in our future! Thank you!

Extremely professional and considerate team. Clean and inviting upscale high line dealer. Highly impressed!

Service was great, quick, and got me out within the time frame

Wish the waiting area was as fancy as the Audi side. Just saying. Loved the lady who served she’s joyful and bubbly and lights up the room.

I first bought an Audi from John Ward here in 2017. He was extremely helpful at the time of purchase and continues to be so two years into ownership of my car. I recently worked with him with the intent of upgrading to an SUV - he went with me on multiple test drives and was very knowledgeable, answering my very specific questions throughout the drive and after our return. He worked very hard with the finance department and manager upon our return to make sure that I was given the best possible deal while also making sure I get what I personally want in what I'm looking at buying. He was great for my first purchase and has my loyalty for future purchases. I have zero reason to go anywhere else or talk with anyone else. Not something I'd expect to be saying about someone selling me a car! If you are looking to buy, talk with John.

People always great. Service always great too. If service was faster would be better.

Some of the workers are very rude and disrespectful

Just Bought an Audi A 6 from Kyle at Auto Nation Audi. Just a great experience. Very knowledgeable and patient . The whole process was easy and would give them a 5 Star review.

Great service Had a loaner and finished on time no hassles!

Wow. I had the best experience imaginable at Audi Spokane!!! My salesman Spencer Mittan is amazing. He knows the Q5 inside and out and was a wealth of information as I was test driving. There are not enough positive adjectives to describe Spencer but thoughtful, knowledgeable, helpful, polite, kind, caring, smart, and responsive are a few that come to mind. Manager Mike Libby was also very helpful in the process. And last but not least the paperwork with Greg in finance was super easy. No high pressure. Overall the best car buying experience ever!!! If you are in the market for a luxury car do yourself a favor and head into Audi Spokane.

If you want a dealer that hires drivers that cause near accidents with the public while their employees drive like maniacs on the road, this is the one for you! I will NEVER buy a car from them. They almost caused a major accident and when I called to advise, they could care less. Buyer beware!!!

This is our third Audi! The service is outstanding...above and beyond what is expected. Our salesman David Kelly was amazing, patient, answering all our questions and making sure we got what we wanted. We highly recommend the Spokane Audi dealership!

Staff was professional and courteous. David Kelly was wonderful to work with and receptive to my needs and concerns. Second car I have bought from this dealer and both times was a positive experience.

did not plan on buying a car went for a air bag recall on a audi a 4 .very help full on buying the audi a 3

I took my car in for a driver's side air bag replacement--recall. I was treated very well...they even had fresh doughnuts, tea, and coffee! The repair took less time than anticipated and my car was washed and shiny clean when I got it back.

Service customers should be aware they need to specifically request Audi parts to be utilized for all maintenance and repairs otherwise the dealer will likely substitute Autonation parts where they can. While invoices now say “If you have chosen a non-OE part, it will be identified on your invoice as “AP*…”, I have never been asked to approve use of non-OE parts. If there were a benefit to me such as lower cost, I’d at least consider it against the warranty implications. Prior to my annual service I verbally requested use of only Audi parts and VW-approved synthetic oil. An Autonation filter was utilized anyway. To the Service Department’s credit, when I pointed out the problem, they replaced the filter and topped off the oil. But customers shouldn’t have to specifically request an Audi dealership use Audi parts. If I was OK with non-Audi parts I’d use a non-Audi service provider.

It was good to see our original salesman when we dropped our Q5 in for the 20k mile servicing. John?s a great guy and we would buy another Audi from him if we needed one. (Not yet ?) Servicing was good and we?re happy with our 2018 Q5 two years in ?

Audi Spokane and in particular John Ward, has taken the auto buying experience to a new enjoyable level. Everyone at Audi Spokane made my wife and I feel welcome and comfortable, answering any and all of our questions, taking the time to show us all of the features of our new car. I wouldn't buy a car anywhere else.

John helped us with a new Q5. He came in on his day off to help close the deal! John was very informative and went over every detail and knew every detail of the Q5!

We were greeted right away by a sales associate asking what brought us in. He then pointed me to the service department and introduced me to the advisor. The Audi service advisor (Xay) was very helpful in getting my car in for an unscheduled oil change appointment that day. The service technician ( Rafeal) came out and explained things that would need to be fixed in the near future and the approximate cost. While we there we also picked up a few miscellaneous items (window wiper blade) from the parts department. Everyone was courteous and made us feel very welcomed.

Excellent service ,customer care one of the best i have experience, definitely would go back and attention was always 5 star ..looking forward to buy my new vehicle there in the future.

Fast friendly service. Great dealership overall in my opinion.

The staff at Audi of Spokane were on point. They made it easy and convenient to get my car serviced.

Had the 35,000 mile service done on my Audi TT. Very friendly and helpful staff made the process easy and quick. These guys are 2nd to none in customer service.

Thank you Doug and Richard for the pleasant buying experience. I love my Q5...oh and the yummy hot chocolate :) Cathy Kelly

I have now bought 4 cars from Spence. Always a low pressure pleasant experience! Thank you!

David Kelly, Daniel Blackledge and Mike were all a pleasure to work with. David took the time to listen to what was important to my wife and I, prioritize those options, locate a vehicle that matched our needs and present the purchase/lease decision. Leasing the Q7 from AutoNation/Audi Spokane was an easy and enjoyable experience. Not only is the product fantastic, the service and attention to detail (David came in on his day off to show the car) exceeded my expectations.

Excellent customer service! I brought my car in for a pre purchase inspection. They were quick to take care of me and provided me with a full write up on my new car. Thank you to everyone at Audi Spokane.

When it comes to sales and service the people at Spokane Audi are friendly and efficient.

Labor charge was more than quoted, plus $40 "shop fee".. For what? To compensate for the $100 off coupon?

Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not.

Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not.

Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not.

Do not buy a car from these people they will steal from you! We bought a car from them and traded in our car. They didn't pay of the trade in and then sold the trade in. Then they told us that we had to pay the trade in off. Told us we need to reverse the deal on their terms. Meaning that they cant give us our car back because they sold it to someone else. They also told us they were the ones that messed up. Now they threatening us with a law suit because of their mess up.These guys are completely scamming people. #DONOTBUYFROMAUTONATIONSPOKANE. We did try to work it out with you you threatened us with with an attorney. Come to find out we are not the only ones that you have done this to. There are several cases that autonation has done this. Do your research before buying with autonation!

NO hassle, NO BS, fair trade in value and fair purchase price. It was very good.

I had to have a wide array of warranty work done on my Q5. The staff is very polite, I had prearranged for a loaner vehicle. It was promptly prepared and waiting for me when i arrived. Ricky was very professional and helpful. The repair times were about and hour longer than expected which is understandable in a service situation. The dealership is clean and modern. As far as the work performed will see. My car was running great when i picked it up, i would assume it will remain that way. Overall i would say it was a smooth transaction...

Got a used 2012 A6 and so far the dealership has been very friendly and helpful. I look forward to a continued relationship moving forward.

The service guys are very professional and helpful and the waiting room is clean - and stocked with coffee and delicious coffee!! I would buy a car from them if I didn't already own one!

After a few less-than-pleasant experiences at my local Audi dealership, I visited Audi Spokane during family vacation & began working with Mr. David Kelly (sales). Mr. Kelly was extremely knowledgeable (anything Audi) & patient in helping me find the exact right car. Very pleased with Audi Spokane and highly recommend working with David Kelly in sales for a great experience!!

Service department is great!!

AutoNation Audi Spokane is a well run dealership with a great team. David Kelly, Audi Brand Specialist (Sales), was great at helping me with my Audi A4 purchase in the same day. He was friendly and extremely knowledgeable about the products and offerings. After my purchase the entire dealership team from sales, parts, to service has been great at accommodating my needs and answering my questions.

These guys are amazing. They moved my appointment up and offered a loan car as I am from Whitefish MT. always courteous and friendly.

Parts dept. has surprisingly affordable parts for the DIY Audi owner. Coolant cheaper than AutoZone, and most other OEM parts can be had for close or the same price as eBay. Folks are friendly & helpful (yes I know they are kissing tail due to scandal, but I own a gasoline car so I could care less about Diesel-gate).

Make an appointment for 10:15 for basic service, LOF, and not done until 1PM. Almost 3 hours for LOF but they did wash the car.

I ordered my previous Audi from AutoNation but not this A-6. My experiences with the dealership have all been very positive and I love the A-6.

Cy and Ricki took great care of us. We drove 4 hours from Bigfork, Mt to Audi of Spokane. They both were friendly and professional, explained the details of a passenger seat PODS recall maintenance, and were able to provide us with a loaner vehicle for the period our car was in maintenance so we could do some shopping and check into our hotel. All repairs completed as requested and the car was ready at the time promised. Thank you so much!

My salesman, John Ward was a complete professional. He did not push or banter with me over the cost of my 2019 Audi Q8. This is my second car with John and there will be more. He's the best!!!

We are always happy with the superior service we receive at Appleway Audi!

Great service from my service rep Xay, i always book my appts with him.

Service was fine. Easy to get an appointment and was able to facilitate an after hours pick up.

super comfy waiting area, even for a 4 hr wait! cool showroom✌ and amazingly friendly and helpful people there too!!!

Spencer at Spokane Audi is fantastic to work with and is truly the reason why I keep coming back to buy cars from Autonation. He is true Audi Technoigist and Sales Professional. With the purchase of my new Audi Spencer and his sales manager Patrick made my car buying experience very seemless and a real pleasure go through this car buying process. I will continue to refer people to work with Spencer when ever the chance presents its self. Thanks again Spencer and Patrick!

great service from the service advisors

I had an appointment at 10:30 in the morning to get fresh oil in my S4. Found out one of the airbags in my car had a recent recall so I went ahead and had them replace that while I was there. Everyone there was extremely friendly and very professional. The only reason why I'm giving it three stars instead of four or five is because I was told it would take about 1.5 to 2 hours at the most to be completed. Because of this my lady and I decided to take an Uber up to the mall just to kill time and to our surprise the car wasn't done until almost 5 hours later. I understand things happen but the reason why I won't give more than a 3-star is because I never got a call with a heads-up on why it was taking so long or that it would take much longer than they originally told me. Aside from that Richard and the service department was very helpful with explaining several things about my car that I didn't know yet since I just purchased the car and had questions. I will probably end up going here again but next time I'll probably just drop the car off for the day instead.

Decent service. Once this year excellent, once average. Service the one time was above and beyond, and the other below average.

Oil change. Very quick & prompt attention. Love the service department staff.

Quick friendly service. Shuttle service to the mall and back was helpful and appreciated. Good to know that since I’m from out of state I can get in immediately for service in the future.

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second Audi purchase this year, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! Hands down the best salesperson at the dealership!

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second Audi purchase this year, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! Hands down the best salesperson at the dealership!

I was there due to an Audi air-bag recall replacement. The service was excellent!

Love Audi! We just bought our 3rd Audi from them. David Kelly and John Ward are phenomenal. They get it done!

This was a scheduled service to mount my snow tires on our Q7. The visit was flawless. The car was returned washed and cleaned. The wheels were balanced and tire pressures are appropriate. The visit was excellent. I have been a patron of this dealership - kudos.

Great buying experience. The associates weren’t pushy at all and they were helpful with all of the questions I had.

Great experience and staff made the process quick and simple.

I have generally been really satisfied with work done on my Audi at Audi Spokane. I just found out, though, that the Audi collision center does not provide a rental car while work is being done on your Audi, even though the repair part of Audi has done that for me in the past. Since I'm getting about $5000 worth of work done, I'm a little surprised that Audi isn't wiling to do a little bit more than tell me where the nearest car rental place is so I can (I suppose) walk down there and rent a car after I leave my broken car with them.

Terrible. The car had a mechanical failure and had to be towed to the dealer. It took 8 working days to get the part and fix the car. It was impossible to get in touch with anyone other than sales at the dealer. Car seems to be fixed as of now and they did bring the car to our home. Is the service manager was friendly and helpful but the rest of the process was far below what I would expect in a competitive market. Looking for another car and dealer at the time of this writing.

Great experience. Very informative about what my car needed. Didn’t try to sell me anything I didn’t need. Work was completed on time and transportation was provided so I could get home.

David Kelly is the man! Low pressure sales, easy to work with. 10 stars if I could!!!

Xay has impeccable customer service skills - if I were to build an auto dealership, I'd start by hiring Xay.

Easy to schedule, friendly customer service and my car was in and out in a flash.

I bought my second Audi from them and excellent service every time! I would highly recommend Audi Spokane! 5 star service! David Kelly was very knowledgeable and went out of his way to help us!!! Best guy ever! Also Si in the service department (serviced my first Audi there for 8 years) is fantastic!

While I feel AutoNation provides a great service, I am not impressed with the AutoNation sales representative here in Spokane Valley. Never really felt comfortable with this individual and he proved to be less than professional when closing. He also made promises that he did not deliver upon. I would NOT purchase from him again.

The work done on our car was excellent. The staff was helpful and took good care of us and the car.

Excellent customer service. I have leased or purchased 7 vehicles from this dealership since 2005. In each case the transaction was simple and easy. No hard sell, no pressure. Excellent after sale service. Highly recommended.

Unbelievable...We arrived at your facility after driving 300+ miles in 99-104° temperatures with no air conditioning, in a road trip from the Central Oregon Coast to Minnesota. Without an appointment, Cy welcomed us with a smile, got our Audi right in for repairs. He came out to report problem was a switch, and that it would be repaired in 30 minutes. He kept us informed of progress and price. Despite the problem, it was a wonderful experience. Thank you so much.

Very upset with the service manager Ricky. It took 2 weeks for him to call me back with the report on damage to my Q5. Timing change broke caused damage. He told me he was calling my sons cell phone which has nothing to do with my account. When My car was dropped off I made sure they had all my phone numbers and Email. 10000-13000 for a new engine. Well I took it elsewhere for a second opinion. And I am glad I did, they also called the Audi dealership in Spokane to see if the Rings and Pistons were done on my car due to a recall. And they told them no! Which is not true because they were. This could of been a costly 3000.00 mistake for ME. Since the service was done they were able to repair my car for 3000.00 less than what it would of cost me for a new engine. Not happy with Audi, giving out incorrect information for they have in the past done all my service and follow up.

Xi is excellent at communicating about the status of the repairs and going through the repairs upon completion. Always the utmost professional.

Purchased a used 2016 Kia Soul from this Dealership. I was told they did a 125 point safety inspection. I drove home a found that there was no spare tire or tire changing tools. Called to let them know and was told they are not responsible. They offered a can of fix a flat. Spare missing was not noted on 125 point safety inspection. Very disappointed with this dealership.

Purchased used 2016 Kia Soul on 7/12/18. Drove home and found no spare tire. Called to ask about this and was told automation would not supply spare tire. Was offered a can of fix a flat. Was told they did a 125 point safety check but was not noted on safety check.

A one hour appointment turned into a four hour wait. But they were great getting us to shopping at the mall.

The non local delivery, paperwork and new car introduction were outstanding!

David did a great job! I wish the communication would have been better while I waited for the car to come from San Diego!

Very stress free and pleasant. Xy is always very helpful and ready to answer any questions. He kept me informed of any issues that needed attention on my car.

The service departs customer service is terrible and unfortunately the reason I will never buy another Audi. When you spend $67k on a new car one would expect exceptional customer service.

Appt was available on short notice. Car was ready when promised and work was done correctly. I was advised of likely future work needed.

Worst dealer ever. I have been working for 6 weeks to get the papers filed in another state and they still are not finished. Everything is blamed on others and they don’t return calls or emails.

I went in for an Audi recall and was out under the time they had told me it would take. Audi even offered to rent me a car but I really didn’t have anywhere to go in Spokane. Nice showroom and lounge to wait in, very clean!

They're great to work with and have always helped us out; appreciate feeling like we're an important part of their business.

I was interested in purchasing one of their used 2015 Audi Q7 after researching used Audi's in Autotrader and car gurus. I was having car problems so Audi of Spokane offered to send a driver and car from Spokane to Wenatchee and back to Spokane to provide me an opportunity to review and possibly purchase this vehicle. Is that not the most amazing customer service! Their sales team was equally amazing and professional!

We bought a new 2018 VW Tiguan two weeks ago, and today a 2018 Q3 from Audi/VW of Spokane! We worked with John Ward, the Audi brand specialist and Patrick Mulhern, the sales manager. As you know buying cars can be a trying and unpleasant process, but we had the best experience with both of these guys! We are so happy with the level of service we received from them! Will definitely be referring ALL friends and family to them.

We recently bought an SQ5 from Audi Spokane. We had a very positive and pleasant experience with thier team, lead by John Ward (John - job well done!) with assistance from Rich Costa and Amanda Carstensen. Not necessarily the norm for me over the years from more of a pressure based sales/purchase environment. Gotta love those Audi’s, my 4th �

We bought a new Audi from David and he was so pleasant and helpful. Would buy another car at this dealership. Management and the financial service people made us feel very welcome and the process was very easy.

Love the service dept. I haven't bought an Audi from this particular dealership yet, but when i'm ready to buy my next Audi, i'm seeing this group---awesome people.

Great experience. Love my new to me Audi! Thanks for all your help in finding the right car!

My experience thus far with Audi Spokane has been stellar! Xay in the service department not only went out of his way to make sure our visit was a good one, he also found a recall that I didn't know about, and arranged for me to return next week, reserved a rental for me so I didn't lose a day of my life, and got it all done in a matter of minutes. We don't just drive an Audi for the driver experience (which is amazing by the way), but we drive an Audi for the entire experience. The buying process, the customer service, the follow up, the service department, everything. I have owned several Audi, and will continue to drive Audi. And with amazing dealerships like Audi Spokane, they are what compliment the Audi name.

Miranda and Xay in the Service Department went above and beyond my Expectations!! Very helpful and great communication between the dealer and Myself.

John made sure every base was covered during our purchase. When you buy a car you want to feel like it’s inportant to them for us to feel good about the purchase, mission accomplished!

so many issues, so little time 1--they quoted me 450 for a new audit key (already exorbitant) then charged me 650. 2--when i called about an oil consumption problem, the indicated that is was an issue with my q5 and that there was a warranty associated with it. when i arrived they indicated that audi was not going to do anything in regards to the issue. in fact the issue seems to have to do with crankcase pressure, they did not even think to diagnose the issue. 3--i asked them to look at a headlight alignment issue. they reseated the bulbs but did not check the alignment. in fact they did not properly fasten something and the headlights were rendered substantially unusable on the right side. utterly incompetent but at least it is very expensive

The best part of this experience was the sales staff, low pressure and extremely helpful.

The service writer was great (I forgot her name), she found warranty issues on my car that I did not know about. She informed me that the wrong coolant in my Q7 and that it needed flushed. I told her that I had not done anything to the car and that their shop is the only people that had worked on it since I bought it, she agreed and needed Rays (service Manager) approval. Ray came out, would not look me in the eye, and told me that they did nothing with the antifreeze when they put it on the lot for sale but he guarantees that it left with the correct antifreeze and proceeds to tell me i am not telling me the truth. This seems to be the way he operates his business, I choose never to purchase a vehicle from this dealership again not will I bring any service issues to the. Go See Sven at EuroPro, honest local business, they have my business form now on.....

Great service. Nice facilities. We live in California and bought our car there and drove it back to California. They picked me up at my hotel and had everything ready to go. Super easy.

While I generally dislike the "mechanics" of purchasing an automobile, Tricia Hawley in sales, & Chris Scott in management made for a pleasant purchase experience. Mandy was well versed in completing my purchase paperwork. All in all, I found this dealer & their staff to be customer centric, low pressure and very knowledgeable. The service department staff treated my Q7 as though it was their own car!! Very pleased!!

John Ward is the man! Incredible service and professional sales experience from John. He was instrumental in our successful purchase and getting all the options on our Q7 Prestige - love the car and love the service. Would recommend to others for a pleasurable purchasing experience.

The service at the Audi Automation does a great job. The price seemed reasonable for what I had done and the car came back sparkly clean - which I love!

I have been very satisfied with the high quality of workmanship, knowledge and fairness of the service manager and customer friendly atmosphere. I have both my Audis serviced here.

I have always had a good experience when bringing my car in for service.

Great experience, great people, clean environment, friendly and helpful.

Excellent service from our sales person Logan. We would recommend him and the dealership

Excellent. Had opportunity to drive three vehicles. Questions answered. No high pressure. Opportunity to walk away and think, to compare and contrast. Explained features.

Melaia was very friendly, courteous, and explained my future service needs. Excellent service.

My 2009 audi that had been well maintained died on me suddenly without explanation. No crash. Was told the engine is non functional. How? Why? This was my first visit to this dealership. They recommended I contact audi. I did and was simply told it was out of warranty. The dealership tried to assist me with the referral. The manager and service folks gave me time and attempted to contact regional folks. Eventually I decided to get a new car. I stuck to audi only given good reviews on the cars. The test drive was good. One agent appeared to have limited information on the vehicle. The other person was well informed. The finance person could be more personable. The rest were all pleasant. They also have snacks which helps with how long the process can sometimes be.

Always great service Blah blah blah trying to get 25 characters blah blah blah

I bought a brand new Audi Q7. From the day I drove it home the brakes have squealed terribly. I was told it was normal and would go away. 2 years later it has only gotten worse. I have brought it in for service several times and always told its 'normal'. On my last service the tech acknowledged it was a problem and that other models were experiencing brake trouble and recalls were starting to happen. But, because my model hadn't been recalled they wouldn't fix my brakes. I have called back twice, and twice told they would bet in touch with higher-ups and get back to me. Still waiting on that. Not only do they squeal loudly but brake grease sprays out constantly and my wheels are black and dirty no matter what I do. Not what I expected from Audi. I don't need to tell my friends and family to stay away from this brand, all I have to do is come to a stop and everyone around knows there is something seriously wrong with my car.

I spent a couple of hours in the building while they worked on a recall item - the coffee was warm and yummy, the staff very friendly and I even had the remote to the TV. They fixed the car and then gave me a much needed little tutorial about some things within the car that I hadn't realized yet. It was a very nice, comfortable experience.

Xay is always great to work with. Work was completed in a timely manner. The waiting area was clean and comfortable. I was advised, but not pressured, of upcoming service needs.

I had a check engine light come on. I called and I had an appointment that day. Quickly ran diagnostics and I was on my way. Thankfully there was no major issue with the vehicle.

Thank you for finding exactly the right car at the right time.

Our purchase experience from Spokane Audi, specifically John Ward, was outstanding. From the test drive to the new car orientation, John's patience was greatly appreciated due to the technical aspects that were new to us. Every step of the way was explained thoroughly by John. The Audi Q7 that we did purchase was not available when we were shopping in Spokane. John found the Q7 that we wanted, specifically color, interior and options. John communicated when the new vehicle would arrive in Spokane and the day it would be ready for delivery. We scheduled a time to come to Spokane, as we are from Montana. The delivery process of the new Audi was excellent. The orientation to the new vehicle electronics, warranties and Audi care program was very professional. It was also nice to meet many of the other sales professionals at Audi Spokane. Overall our experience at Audi Spokane was again outstanding.

Always great to have the A5 serviced at such an exceptional establishment.

Sy is terrific and Audi has been more than fair in honoring their warrantee.

AutoNation does a great job at keeping my Audi A4 in top performing condition. Their customer service is great. I love how quickly I am greeted and how personal they are. Xai always remembers my name. He is thorough at explaining the service to me and makes sure I get the best service. I bought my Audi used, and he researched to see if it was covered under Audi Care. Seems like it has been going on forever. :)

Everything was cared for in a timely manner, and I waited comfortably.

Updated Review on August 9: 1 Star A second star was lost when the CPO A3 I purchased developed a rattle on our way back to Tri-Cities the night we bought the car. (The Audi TC Service team and general manager have been incredibly supportive while they work through the problem.) A third star was lost when calls to the general manager of Audi Spokane, Chris, to discuss my situation went unreturned. An email with my concerns (which did include my plan to post updates to my online reviews) was ultimately responded to, at which point GM Chris asked me to email the problems I've been facing with the car so that he might forward it on to Audi regional management for possible support. I have heard nothing from either level since. The fourth and final star was lost today, as my car that quite recently was supposed to have passed a Certified Pre-Owned Inspection has now been in the shop for over 4 weeks. Work has been done on its heat shields, timing chain tensioner, and now camshaft. There is no solid estimate of when the vehicle will be returned to me. UPDATE: Vehicle was returned in good order on August 11. I'm so incredibly disappointed with this purchase, and felt inclined to share it so that every possible customer has a chance to hear my situation and maybe make a more informed decision prior to buying or servicing a car here. For the Audi Spokane Facebook account moderator: Please don't reply with the phone number for your general manager, Chris, as I know it well and will not waste my time reaching out yet again. If he'd like to improve my experience with his dealership and its vehicles, he has my name and number and is welcome to return my previous messages anytime. I do want to extend a special thank you to Spencer for his communication and support. July 3 Review: Four Stars Great selection of CPO Audis and I believe I got the best deal available on an A3 here in the northwest after months of searching online. Jason, Logan, and Spencer worked as a team and were flexible around my work and out-of-town schedule. The 5-star experience was lost when we had to wait 3 hours from signing on the draft deal with sales to actually getting to sit in the finance office to finalize the deal. Our gal was kind, thorough, and efficient, but they need to hire more people to do the job.

Service was done quickly and timely. Pleasant and friendly service group.

My sales person was excellent, John Ward did a great job! He was super knowledgeable and knows his product. My issue was with the end attempting to buy the car and get home. John spent a good 45 min. going over the car with me and I was comfortable with that process. After showing me the car I had to wait 2.5 hours to pay for the vehicle! I had all my paper work finished, check made out and was ready to roll. I had let the m know that I was coming from out of town and needed to get on the road quickly because it was a 5 hour drive. That didn't happen and definitely took away from the buying experience. I in no way blame the salesman, but do blame the dealership. My wife had just leased a Q5 from them and had a similar experience with the finance department. I semi reluctantly would recommend this dealership because John Ward is an excellent sales person.

Appleway Audi NEVER disappoints. I'm not always the easiest to impress, but these guys?...Superior! They are all so friendly and it truly is a positive experience every time

This last Friday my husband and I were on our way to Spokane for a weekend getaway and to see the Phantom of the Opera. We left Helena Montana without incident until we passed through Wallace Idaho. Our rear right tire ( two days old) blew out and literally came apart in several pieces. We got the car stopped and proceeded to change the tire to the spare. Also, very kind Idaho Highway Patrolman helped us get back on the road. We contacted our tire shop in Helena and the manager said he would find a tire in Spokane and let us know where it was and set up the installation of the new tire. After an hour he called and told us there was not one of these tires to be found in all of Spokane (at any of the tire shops) We thought to give the Audi dealership a call to see if they by chance had one in stock. We spoke with Tim in parts and he said he would check and get right back to us, which he did. He set up picking up the tire and getting it installed. When we arrived we pulled into the service bay and Melaia took immediate care of the situation. She processed our paperwork, gave us a loaner for the remainder of the day and the next until our car had been taken care of. She reassured us and sent us on our way knowing that they would do their best to take care of the problem. First, Audi Spokane went above and beyond to assist us. We did not purchase the Audi from their dealership but they treated us as if we had. Both Tim and Melaia were kind, professional and beyond capable. Thank you Audi Spokane for everything... you are the best!

Terrible customer service. Slow and completely clueless at working on audis. Wouldn't recommend them to my worst enemy

Been waiting on a car for over 10 days after being misdiagnosed and they can't give a good explanation for it. Terrible service.

First class, all the way. This was routine one year service, but I had a computer malfunction (hey, I don't speak Russian!) a couple of months ago and they got me in and out, all good.

My best friend had really bad experience there, I expected way better customer service, FDT!!!

Worst customer service I've ever dealt with. If you have an import I'd suggest Das Parr AutoHaus! These guys here are clowns!

terrible customer service, most worst ive ever had in my whole life

Terrible service. I took in my Audi R8 and the service guy told me his accord could burn it in the 1/4 mile. So I showed him what's what down division. After he got done drying his tears and "fixed" my alignment...I was driving home and noticed a strange smell coming from the car. I parked it in my driveway and popped the hood only to find he had drained my antifreeze and replaced it with urine and skittles....who does that?!?.... only giving one star since 0 isn't an option.

Spokane Audi's service department provided prompt and customer oriented service

Always a good experience working with Audi, especially Xay, he always makes our stop pleasant

We live more than three hours away from the dealership and needed our 10,000 mile service, along with a warranty service. We called ahead and scheduled a time. They got us in rather quickly. We arived for our appointment on time and was told it would take approximately 1 hour for all the repairs and they would call me. After 3 hours, there was no call, so I called them and had to leave a message. They returned my call within the hour. When we picked up the car, I was told by the person at the desk they usually wash the cars before they let them go but they were shorthanded. We were handed two forms to sign and our copy of the work/service completed. We were told by the service desk person that she needed to go in the back. After serveral minutes, she still did not come back. We took our paperwork and left. There was no opportunity for questions, updates or anything else. My feeling is if you are too busy don't schedule it. If there is going to be a delay, communicate that fact to the customer. If you say you are going to call, at the very least call and explain there will be a delay. I would recommend this dealership for buying purposes, but not for service on a weekend.

I was there at 8:00 AM for 2 recall items and out the door at 9:30. Great service, great communication, love my Q5.

I have had my Audi TT roadster serviced at Audi Spokane since I bought it there. The service has always been good and very reliable, though not always inexpensive (which is the hidden cost of buying a car like the TT!)

The entire staff, especially John Ward, was extremely helpful and they always responded to my inquiries promptly and professionally. I had to travel 300 mikes to purchase the car but it was well worth the trip. I was shown how to operate every feature of the car and John even took the time to pair all of my mobile devices etc... Great low pressure, highly experienced sales staff.

It took a village of people to help me decide on, order and receive my new Audi Q7. I am thrilled to finally drive it. Other than the factory beck log resulting in a 6.5 month ordering time, I couldn't ask for a better experience.

While very happy with the repair, the fact that the fault occurred within 2 years of purchase is the problem

Always very happy with the service Dept. They are quick, friendly and helpful. Never any problems.

Nothing but terrible service in the service department and apparently the mechanics don't know what they are doing either! Took my car in here to get the recalls fixed which resulted in my car completely breaking down and having to have it Towed to my mechanic to find it was due to a faulty or wrong part to fix a particular recall. Audi took no responsibility and refused to fix it so I had to pay out of pocket for the repairs along with rental car and taking time off work. Whoever auto responds and copy/pastes responses to bad reviews, don't bother... I have called the general manager "Ray" pleanty of times and NEVER have I received a call back!!! This dealership is a complete Joke!

Shame on you for taking advantage of people that are coming to you for a recall. Obviously you do not know how to work on these things so you have no business doing it. I would never buy a car from you or have any work done at Spokane Valley Audi

Bought our SUV from this Audi Spokane dealership. John Ward and the rest of the folks at this dealership were a pleasure to work with. I live in the Seattle area. John and his management chain at this dealership were great in working with me remotely ( via phone call , text and email ) on a) helping me locate the car with my specs, and then finalizing the deal. All that I had to do, was show up in Spokane, sign the paperwork , make the payment and leave with a nice new SUV. Highly recommend John ( a genuinely nice guy ! ) and this dealership.

I bought a Audi Q3. I really like it. And I went to Audi Spokane many times. John Ward helped me a lots. He got me a good price and he is very nice guy. He helped me to find a car, which is satisfying. He looks rather patient.

John Ward was the salesman that helped me find my RAV4. He was unbelievably kind and so helpful. He respected what we wanted and made sure to make it happen for us. We didnt feel pressured (he did try to upsell us, but honestly thats his job and he was very respectful when I told him the range I wanted to stay in) and left extremely happy at the end of the day. My experience purchasing vehicles in the past has left me angry and discouraged. I am so happy to find the person I will happily go through for any future car needs.

My wife flew down to purchase a Q3 from Audi Spokane then drove it to Seattle to have it shipped to Anchorage Alaska. This was 4 weeks ago. We paid for Audi Spokane the registration fees for Alaska. They sent a check to the AK DMV for wrong amount and refuse to send us another check made out to AK DMV for the right amount. The first check has not been cashed and won't be. They were suppose to send the first check over night when car was purchased but did not leave Spokane for 2 weeks!! and it was the wrong amount!!! Sod our brand new car sits in garage and can't be driven. This has been an absolute headache for my wife and is becoming one for me. I would not recommend this dealership to my worst enemy!! Ralph Comellas

Had a fantastic car buying experience at Auto Nation Volkswagen, went to look at a used Jetta and ended up purchasing a brand new one for a cheaper cost. Isaac and Spencer specifically were fantastic, patient, and knowledgeable of the car brand and the car buying process. Tamara the Business/Financial Manager was also fantastic, explained the entire process perfectly and had total transparency on the transaction. The whole team was able to get Jaymee a first time car buyer a fantastic APR %, and an even better deal on the Jetta. Finally, on top of this the transaction started at the end of the normal workday and the team tirelessly took care of us through delivery of the car at almost ten at night with no signs of frustration or pressure from anyone. Would highly recommend these folks/this dealer to buy a car from. Thanks again!

We recently purchased a Q7 Audi from Auto Nation in Spokane Washington.We purchase 2 to 4 vehicles a year from various dealers in the western states and without a doubt, the sales person- Logan Neil- at this dealership was the most knowledgeable person we have ever dealt with. He knew his product front to back. Their finance person was also great. Between the two of them, they made our buying experience a pleasure. We will definitely be making our future Audi purchases at Auto Nation.

We worked with Logan and John in sales, and they were both really great. We never felt pressured to commit to anything. They presented the product and let it speak for itself, and answered all of our questions. It was actually fun looking at cars and driving them with John and Logan. Overall we had a really good experience.

We worked with both John and Logan in sales, and they were great. Both of them just presented the product and let it speak for itself. There wasn't any pushing or trying to pin me down to a commitment. It was actually a fun experience working with both of them. Check them out.

We only have good things to say about the service. It's always a pleasure to work with Xay.

I want to say that my purchase of the Q5 was the Best buying experience I've ever had, is it a Beautiful car absolutely, but our sales consultant Bryan Gustaveson is so Awesome! He is knowledgeable and most Genuine person I have meet in a long time. I made this purchase with total ease, I would without any hesitation refer Bryan and Audi to everyone. If I had to do it over again I would not change anything. Thank you to ALL the good people at Audi. Cheryl Bates

The service was great. The staff was curteous and helpful.

Chris and Spencer were awesome to work with. Car was what they promised it would be and they over-delivered on everything they promised. I recommend you work with them!

As a return customer to AutoNation Audi & Volkswagen Car Dealership in Spokane Valley, Washington, the expectation of another extraordinary car purchase experience was not only met but exceeded. The first car obtained at this dealership occurred in 2006 via Mr. Logan Neil, who was the Brand Specialist for the car purchased at that time. Besides being sold an outstanding car, which I still drive as being like new, the price for the car, manner sold, and maintained through the dealership was outstanding. Mr. Neil was very attentive to our customer needs, while applying no pressure to purchase during the acquisition process at a fair price. He took the time to explain and answer questions related to the different car technical functions before we drove it off the lot. With most of the car maintenance being done at this dealership, Logan was there many of the times to meet and greet, while making our experiences worthwhile and enjoyable. The second car just acquired was an Audi Q5 Certified Pre-Owned vehicle (4000+ miles). Again, Logan, who is also an Audi Brand Specialist, was there to meet and greet during what was just going to be at first a general look around routine. Due to Mr. Neil being receptive to what was wanted in our started car purchase explanation, he pointed out and showed us a Certified Pre-Owned Audi Q5 vehicle on the lot. The Audi Q5 met our needs for an economical car purchase. As a return customer, an additional discount was given to us during the relaxed (no pressure) negotiated economical car purchase process, during which time we were made comfortable within the clean dealership facilities in a relaxed atmosphere. Logan also helped and ensured us that everything was covered during the car loan financial process. As was done during the first car purchase, Logan again took the time to explain and answer questions related to the even more technical functionalities of the car - Phone Voice Recognition, programming the different phone numbers into the car phone system, setting up voice recognition commands; arranged and set-up a three (3) months trial period for SIRIUS Radio; and other technical functions before we drove the Audi Q5 off the lot. As part of the Certified Pre-Owned Audi vehicle warranty, Mr. Neil ensured that all warranty objectives were met. Any questions that were presented to him in person or later over the phone were promptly addressed by himself and/or other dealership personnel. Also, management and the different dealership personnel worked very well with Logan, and did an outstanding job in themselves, to address any issues related to financing , maintaining and/or adding upgrades to the car, etc. while also addressing warranty objectives.

As a return customer to AutoNation Audi & Volkswagen Car Dealership in Spokane Valley, Washington, the expectation of another extraordinary car purchase experience was not only met but exceeded. The first car obtained at this dealership occurred in 2006 via Mr. Logan Neil, who was the Brand Specialist for the car purchased at that time. Besides being sold an outstanding car, which I still drive as being like new, the price for the car, manner sold, and maintained through the dealership was outstanding. Mr. Neil was very attentive to our customer needs, while applying no pressure to purchase during the acquisition process at a fair price. He took the time to explain and answer questions related to the different car technical functions before we drove it off the lot. With most of the car maintenance being done at this dealership, Logan was there many of the times to meet and greet, while making our experiences worthwhile and enjoyable. The second car just acquired was an Audi Q5 Certified Pre-Owned vehicle (4000+ miles). Again, Logan, who is also an Audi Brand Specialist, was there to meet and greet during what was just going to be at first a general look around routine. Due to Mr. Neil being receptive to what was wanted in our started car purchase explanation, he pointed out and showed us a Certified Pre-Owned Audi Q5 vehicle on the lot. The Audi Q5 met our needs for an economical car purchase. As a return customer, an additional discount was given to us during the relaxed (no pressure) negotiated economical car purchase process, during which time we were made comfortable within the clean dealership facilities in a relaxed atmosphere. Logan also helped and ensured us that everything was covered during the car loan financial process. As was done during the first car purchase, Logan again took the time to explain and answer questions related to the even more technical functionalities of the car - Phone Voice Recognition, programming the different phone numbers into the car phone system, setting up voice recognition commands; arranged and set-up a three (3) months trial period for SIRIUS Radio; and other technical functions before we drove the Audi Q5 off the lot. As part of the Certified Pre-Owned Audi vehicle warranty, Mr. Neil ensured that all warranty objectives were met. Any questions that were presented to him in person or later over the phone were promptly addressed by himself and/or other dealership personnel. Also, management and the different dealership personnel worked very well with Logan, and did an outstanding job in themselves, to address any issues related to financing , maintaining and/or adding upgrades to the car, etc. while also addressing warranty objectives.

We just purchased a 2015 certified, pre-owned Audi A6 from Audi Spokane. Tylor did an amazing job providing all the information we requested, genuinely enjoyed sharing our interest in the car's features while we test drove several models, kept a respectful and personable professionalism that fostered building a personal relationship with we and the dealership that made our decision free from pressure. He also went above and beyond in matters of training and service getting us setup and learning the myriad features we needed to consider for daily use of the car. The whole experience felt concierge and graceful. Tylor understands how to approach people at this product level and created a class-appropriate atmosphere that let us come to the right decision in our own time. This experience was singular to anything we have known in Spokane. We will return to this dealership for future needs specifically because of Tylor's skill at not interfering with the client-car engagement while being an excellent resource and guide in the process.

We just purchased a new Q7 from Audi Spokane and the entire sales team was great to work with! Logan did a great job of locating a vehicle with everything we were looking for and he and Chris offered us a deal we couldn't refuse. This is the second vehicle we have purchased from this dealership and we will be returning!

I did not enjoy making the appointment due to the fact that it roughly a week out I think because there not a service loaner. Also the phones have a delay that makes it difficult to communicate over the phone. With that being said Brian Dean was very kind and courteous to meet my needs.

I am going through a very rough time in my life, and it was so great to be around good energy and great caring people

Xay is an asset to Audi service...always kind, energetic, and happy to help. Cute sense of humor too!

Logan helped me with a great purchase of a new VW Golf. He was knowledgeable and professional, and he helped me through what would have been a sticky buying situation otherwise. Thanks to Logan Neil and all the other Audi/VW guys. Kudos for a job well done!

I bought an Audi A4 at the end of last year and worked with Tyler. My experience was amazing. Tyler was really great from my first phone call to when I drove away in my new car :- ) I live about 3 hours from Spokane so I had to call Tyler quite a bit since it was a big purchase and needed a lot of information before moving forward. He always answered of returned my calls promptly witch was so nice. When I got to the dealership he was waiting for me and was ready. He's really knowledgeable and was able to assist me with all my questions and needs. I was so happy with his professionalism and service. I had an amazing experience and LOVE my car. This is my first Audi and I'm hook. I also drive 3 hours and go to them for my car service since I just love that dealership so much and get such a good service. I have to admit I really feel like I'm now part of the Audi family :- )

We have bought many cars from many different dealerships and manufacturers. The car-buying process can often be stressful and overwhelming. However, having a knowledgeable honest sales experience is rare. I am compelled to write this review as, although I have not yet purchased, I recently worked with one of the sales representatives by the name of Logan. He was very helpful in giving me an honest assessment of what to reasonably expect in terms of cost as well as being able to compare options as compared to other manufacturers. I would recommend this dealership for anyone considering an Audi product.

As a timid buyer, I have nothing but praises for Audi Spokane and my sales rep Jason Wisher. After I explained what my shopping and finance preferences were, he and his staff went the extra mile to make me comfortable and delighted with my choice. Their customer service is outstanding. For example, no sooner had I gone about 5 miles when I somehow picked up a screw in the rear passenger tire. Since this was a pre-owned Audi, they actually replaced all four tires! How is that for serious customer satisfaction? I'm extremely happy and highly recommend them. Thank you Audi Spokane!

The service department is simply the best, especially Xay. Easy to work with, honest, trustworthy. They made my day today!

Had a great experience purchasing a new Audi Q5 from Todd sales professional and Dan sales manager. From start to finish, to knowledge of product and overall customer service was top notch! I would recommend dealership and staff. Honest, caring and willing to workout details with patients.

We recently bought a new 2015 Audi Q5 from this dealership. This was the fifth new car we have purchased from them and each time was a nice low pressure experience. Each time we worked with Logan Neil as our sales person and each time he treated us like family and was very knowledgeable about the cars we were interested in buying. We have been very happy with them and Logan, and would gladly recommend them to our friends for any future car purchases.

Salesperson Logan Neil knows his cars and the market - is always very responsive with information and returns calls immediately. Very personable and extremely helpful. He has a good dealership backing him up.

I've purchased a number of new cars over the years, and my experience with Audi Spokane was the best ever. The sales staff were very knowledgeable and helpful. My sales person (Logan Neil) didn't push me to buy a specific model. Rather, he helped me to end up with the car (an S3) that best suited my criteria (and my budget). I'm very impressed with Audi Spokane.

I purchased a 2015 Audi A4 with the help of Logan. The whole team made this vehicle purchase straight forward and enjoyable. I can't imagine purchasing a vehicle anywhere else. The commitment to professionalism is second to none. I highly recommend Audi Spokane, and especially Logan if shopping for a new or used vehicle.

We recently purchased an Audi Q7 TDI from Audi Spokane and the experience was exceptional. Logan, our sales professional was a pleasure to work with, he was prepared for our arrival with three Q7s ready for us to look at and drive. The negotiation process was easy and stress free, they really made the transaction a breeze all the way through finance and delivery. Kudos to the staff and we will definitely come back to Audi Spokane for all of our future auto purchases.

Every interaction I had with this dealer seemed somewhat sketchy to me, as if no one really knew what they were doing, and didn't really care to improve. Communication was and still is absolutely terrible with phone calls and emails being ignored or responded to extremely late. I traded a vehicle in two weeks ago and they have failed to pay off my loan (state law requires pay-off in 2 days) I've tried contacting them and the only response was "I'll get back to you today"...several days ago. Would not recommend unless your purchasing a car with cash or using your own financing. Unless you are standing in their showroom, don't expect any assistance. Really is too bad that there isn't an alternative Audi dealership nearby.

We stopped in one evening to take a look at the Audi's. Tylor was very helpful & spent a lot of time showing us the different models & all the options they had to offer. He is very personable & has a relaxed, no pressure attitude. He was great to work with. The entire process at Spokane Audi went very smooth. Every one was helpful & friendly. Their were no surprises along the way. Definitely recommend!

I ended up working with Tylor, Jason and Chris....what a great team. I came in to just "look" at the Q5...Tylor greeted me and let me take a test drive. Such a friendly and knowledgable sales person. Then Chris made me a deal I couldn't resist !!! Then Jason joined us and explained all the features to me. Wow.... What a great experience. I appreciated their professional and friendly customer service. I will definitely recommend Tylor,Jason and Chris to everyone I know.!!!!

Tylor, I appreciate your salesmanship, no high pressure, on my new Q-5. We both learned from our experience and if you did' not have the answers, you found someone from your team that did. Thank you, Thank you and thanks to the rest of the autonation team, especially Chris.

Tylor, I appreciate your salesmanship, no high pressure, on my new Q-5. We both learned from our experience and if you did' not have the answers, you found someone from your team that did. Thank you, Thank you and thanks to the rest of the autonation team, especially Chris.

I have never been disappointed when I take my A4 here. Xai always takes care of things. Two or three times this year, something minor was wrong and they just took care of it without charging me. Good people.

Found the car that both my wife and I love to drive. Wouldn't have found it if it wasn't for the helpful staff at Audi. From top to bottom, all top notch people. Thanks

This is my first time buying an Audi and Audi Spokane was very easy and accommodating to work with. They always tried to make sure I was happy with my purchase and had no issues or problems. They were almost too attentive.

I took my new Audi in for it's first service. Everyone was kind and friendly. Upon returning to get my car, Cy took the time to review my service and took me to the car. It was much appreciated. It is obvious all personnel has been trained to be helpful and treat their customers with respect.

I recently purchased an Audi and was very pleased with the service. Actually, I was only going to look at cars, but I never got to another dealer. I found Logan knowledgeable and pleasant. I appreciated his patience pointing out the car's highlights. He even came to my home to set my garage opener. The purchase went smoothly and everyone did a nice job assisting with the sale. It is obvious everyone at Audi has been well trained to treat their customers well. I would not hesitate to recommend this dealer to anyone.

Jason W. and team at Appleway Audi got me the 2014 Q5 I was looking for! This is my fifth vehicle through Appleway and the service has been amazing everytime! If you are thinking about getting into some German engineering then Appleway Audi is the place for you!

Jason WIsher and team at Appleway Audi got me the 2014 Q5 I was looking for! This is my fifth vehicle through Appleway and the service has been amazing everytime! If you are thinking about getting into some German engineering then Appleway Audi is the place for you!

I purchased a Certified used A4 from Jim Miller and Chris Scott from Audi of Spokane. I looked at the car when it was turned in and it was nice but had a scratch on the bumper. They ran it through the certified program and repainted the whole back end and blended with the rear quarter panels. Unbelievable! It was immaculate when it came out of the shop and detailing. The car is the most sure footed vehicle I've driven in snow including my Jeeps, Infiniti FX35, Murano, anything! It holds a corner as well as my Mini Cooper and does it without feeling like I'm on a wild carnival ride! And it is sleek looking. Jim and sales manager Chris are professional, honest, collegial and fun to deal with. They put together a good price and even gave me the car on a BCA until the title was available. Impressive customer service. They showed me all the bells and whistles and pre-programmed it for me. Service after the sale has been stellar. I will buy my next cars through these two guys.

I recently purchase a 2006 Audi A6 4.2L. The staff was top notch offering all the ammenities while at the dealership. Logan there top salesmans persistance as well as his ability to negotiate numbers with customers is what sold me on the car. I absolutely love my Audi, and would recomend Audi of Spokane to anyone looking for a great deal and friendly service. Thanks Logan

I recently purchased an Audi A6 and never did I feel pressure to purchase. Crystal knew her stuff on what my car was all about. Very impressed. Will purchase next car from here for sure.

When looking to purchase a new vehicle that would have better fuel performance I met Jim M. Finding the right vehicle was a process and Jim was very helpful when it came to the Audi products. He was patient, prompt and willing to share information. I appreciated all the work he did for us so we could purchase our new Q5!

The best experience I've had in purchasing a new car.Jim M. is the best. I recommend him and his dealership to anyone.