Great environment, comfortable, friendly, and helpful customer service

This was the best car-buying experience I've ever had. The first gentleman that approached us was actually running other errands and took the time to ask if we needed anything. Christian put aside the other things he was doing to help us find the right car for us. Through the process, Christian was patient as we experimented with different options and vehicles, and he constantly reassured us that we, even taking a long time, we're the reason he was there. After we had selected a vehicle, it was left up to Josh to make it happen. This guy went above and beyond the call of duty to earn our business. The few day process of getting approved was made easy by him by simply keeping us in the loop and always treating us with the utmost respect. When the deal was finally closed, the entire AutoNation team was to thank. They made this normally stressful and strenuous process easy and efficient for us, and we left knowing that we are taken care of. Thank you again guys!

John Ward had the vehicle we were interested in ready for us to drive. He did an excellent job working with us. One aspect that is a problem at AutoNation is to use Bluebook for the car they sell and black book for any trade in.

I recently purchased VW Arteon ar AutoNation. The whole process started with on-line shopping and further exchange of emails with John. I was very positively impressed with how the things are done at AutoNation. I was receiving very promptly adequate responses to my questions. After that, I decided to visit AutoNation to choose between 2 cars. And John arranged for this visit extremely satisfactory for me and my wife. We were very much impressed and felt relaxed during the entire process, and made a desirable purchase the same day, with the instrumental help of Michael as well. In turn, Andrew was very helpful offering us nice accompanying deals and we picked 3 of them. Best buying car experience for me so far.

Service was responding professionally. I have waited minimum time, the stuff informed us, looks like they care about client.

Amazing customer service from the moment we came on the lot. Everyone was courteous and helpful! Our salesperson, Jesse, went above and beyond to work at finding a car to meet my needs. He was professional, friendly, knowledgeable and provided service without being pushy. Great experience and I highly recommend this dealership and everyone we worked with who went the extra mile.

Bought a used car but paid top dollar ($6,000 over high book) as it looked to be in great condition. After first time I washed it all the paint came off the alloy wheels. They looked perfect when car was delivered. What ever they used to “spruce” them up didn’t last a week. Very disappointed. A used vehicle at that price should meet a certain standard.

TO POTENTIAL CUSTOMERS: I’m posting this review with the hope that other potential customers do not have the same experience. I went to AutoNation to test drive a Volkswagen GTI and if the conditions were right, purchase the vehicle. I was hard set on the conditions of the purchase and if they could not be met or did not seem realistic to the salesman, I would be okay with walking away and going on with my day. However that is not what happened. What I experienced was 5 hours of negotiation and 3 days with a GTI that had to be returned. Why I did I have to return the GTI after 3 days? A deal that satisfied my conditions was met and was assured multiple times by the salesman, sales manager, and even the general manager that everything was good to go. Before we started to finalize the paperwork I had asked the question again to verify that the deal was good to go and was assured it was. **As a side note, I had also expressed that I had no interest in purchasing any additional services such as GAP insurance, extended warranties, or maintenance packages but was forced to go through the process. I had reiterated my objection to purchasing additional services to the finance department and they still tried convincing me it was “in my best interest.” In the end I still said “no” and could see the individual who tried to sell me the add-on services was frustrated.** On 3 June, I had received a call from the General Manager informing me that they were unable to secure financing for the GTI and that I would have to put a $5,000 downpayment in order to increase the likelihood of getting financed or return the vehicle. Apparently, being assured that the deal was good to go was complete bull**** so I agreed to return the vehicle. ******************************************************************************************** I filed a formal complaint with Volkswagen USA regarding my experience. They investigated my claim, but in the end were not able to take any action with the dealership since it is independently owned. In other words, nothing will change because any disciplinary action would be done in house presumably by the general manager, which I have zero confidence in because he enabled his staff to engage in this practice. I would encourage anyone interested in buying a Volkswagen to avoid AutoNation, but if that is not possible be cautious when interacting with the following individuals: Artie Diaz-Gonzalez, General Manager Jason Melton, Sales Manager David Kelly, Sales

Had a good experience buying a used car from this AutoNation dealer. Doug was very clear and honest about the car and had reserved it for me when I needed time to come to the dealer. One thing I wasn’t satisfied with was either their shop or the shop they had the car worked on. I was told the car would have alignment done, rock-chip fixed, and some other things. When buying the car, I noticed the alignment was still slightly off and there still remained a rock-chip in the windshield.

Actually the worst car shopping experience I've had. Had talked to someone so that I could come look at a car. We set up a time for the following day and he tells me it'll be parked out front all ready for me to testt drive. I came down and he tells me its being detailed and might have been purchased already. I asked if he could just give me a call and let me know one way or the other that would be great. Still haven't heard back. 0/10 would not shop again

Melaia is always doing everything she can to make it easy for me to drop in for repairs. I live more than an hour away from Spokane and she always fits me in. I won’t go anywhere else! I just hit the 200,000 mile mark with my car and with continued service, I’ll be adding even more. I’ll be back again soon as I’m saving up money for my window harness to be replaced. See you soon Auto Nation!

Great experience with Doug, our salesperson. No, hassle, no haggling, as advertised. We were almost in and out with our "new" car in a couple of hours until it came time for the finance department to try and talk us into an extended service contract. We had already decided not to purchase one this time, but the finance department had a hard time taking NO for an answer. We appreciate that the dealership makes part of their revenue by selling these and hope that their motivation was to serve us as their customer, but after politely saying NO several times, we finally had to become insistent. Other than that, we had a good experience and love our gently used Ford Escape!

great customer service. got my car done fast and on time. would definitely come here again for service on my car

Bought my first car at a lot from here. Great customer service I never felt pressured at all, everyone was very friendly. My salesman Christian helped me find a good deal on a 2014 which I am very happy with, he was very professional and did a great job explaining all the features to me. Both finance employees helped me to get great apr for a first time buyer and worked with me on all of the options I had. Would definantly recomend to anyone looking for a car.

I was kept informed while I waited for my car service was being don’t.

Wish the waiting area was as fancy as the Audi side. Just saying. Loved the lady who served she’s joyful and bubbly and lights up the room.

The employees there are super helpful and completely understand that not everyone has an abundance of money in the bank. They let me know how much my warranty was going to cover and then the options that the mechanic recommended and allowed me to give them the yes or no.

Doug was extremely helpful when it came to getting a car. Not only did I leave with my new car but also felt no pressure after the process. Doug was able to make it easy And explained everything very well to me. I recommend if your looking for your next car to come check them out!

Kyle was a very knowledgeable sales person. He Explained every detail and was beyond pleasant. Wonderful to work with.

Started out on a bad experience but by the end of the day the new GM went above and beyond to correct the situation. We have been long time customers since 1998 and will remain so.

Phenomenal customer service with a very knowledgeable staff. I couldn't be happier with my new car.

Very positive, through and through. We had a great experience purchasing our car and felt like we got a very fair deal. No pressure. Everyone was very professional and also friendly.

They make it almost impossible to set up appointment to even bring my car in for the passat fuel pump recall. I'll probably just get the part and do it myself. Tried three times and they went give me a answer as when I can drop it off.

In June 2018 I had only the back driver's side brake done. I was told at that time the other brakes were fine. I needed new rotors, pads, and calipers and that came to over $700. In March 2019, I took the car up for an oil change and general inspection. I was told by your mechanics at that time all the the brakes were good for at least another year. They were not. Recently the brakes had been making grinding noises. After an inspection from a different place, I was told all the brakes needed to be replaced, including the brakes your mechanics just changed out. They were so bad it was metal on metal. I replaced all the brake pads, rotors and calipers, including the ones your mechanic did less than 10 months ago. The mechanic I took the car too said the brakes were so bad, he couldn't even tell that any work had been done at all. I showed him your invoice to prove I had just put new brakes on the back. To top it all off, the other place charged only about $325 for the same work you did. Never again will I ever have anything to do with Autonation. When people ask me what I think I give them the horrible details of what it's like dealing with you. If I could put a grade on here, it would easily be a failing grade.

Autonation Volkswagen Spokane used a safety recall event as a ruse to upsale unneeded services. My son and another individual were there at the same time (my son's appointment and arrival first). Both were approached with the upsale. The other gentleman bit and was able to get his recall done. My son (a college student) said no to the additional upsale. He was told he would have to come back another time to get his recall done (as the part was not there, even though the recall appointment was scheduled well in advance. This practice is clearly unethical in any context, but in the context of a safety recall?????

Kyle Larson was a very attentive but not pushy sales consultant.

Got Audi back after $560 and way worse than it went in.

This location's staff was very helpful and sensitive to our wants and needs. I was able to leave for lunch without pressure to make a decision before I left. Our salesperson was nice and patient, and the support staff were also great about explaining the process as we went. However, the process took a very long time, some of it our fault, some of it theirs. I was really worried about my elderly grandfather waiting around in the lobby for 5 hours. The staff offered him more comfortable seating and refreshments, but I still was uncomfortable with the length of the process. My biggest complaint was that when we were finally done with everything, our salesperson made this large speech about how they wanted a 5 star rating, because it effects their commission, and standing in the company. I thought this was tasteless. Even after we assured them we would rate them well, they continued on about how important it was we rated them highly. I now feel guilty about only giving a 4 star rating, even though I believe this was the quality of our experience. I would recommend this location, however be prepared for a wait and for a speech about how you need to give 5 stars. We did end up buying the vehicle.

John helped us with a new Q5. He came in on his day off to help close the deal! John was very informative and went over every detail and knew every detail of the Q5!

For a 1st time buyer I was very a little nervous! Doug Fredicks got me into a used car that day. And might I also add that this used car is like brand new, low miles and perfect for me so far. I had no intentions of buying that day I was just looking. But when evrything felt right I ended up driving home with my new car. My favorite part of all of this is I did not feel pressured in any way and that was important to me. I also found a few things when I left and brought the car in and they were willing to fix it all . This was an exciting adventure and I am grateful and very happy with the sevice auto nation provided for me.

They know there stuff

Spencer made this whole experience so easy. Through a couple emails, I had picked my car, and started the purchase. GREAT pricing (ask for the internet discount) and very professional to work with. When I get enough money I wanna trade my new VW for an Audi. Thanks again Spencer, I’m a happy customer!!

I just purchased a VW after months of emails back and forth with Richard Reynolds to help me decide between a new versus end of model year versus certified pre owned Audi or VW. AutoNation's price on an end of model year car finally moved me to decide and Richard was patient and helpful throughout. I am pleased with the purchase and my only complaint is with VW's window sticker, which didn't describe one feature correctly (not that important but annoying) and the car manual, which didn't offer any clue as to how to operate one function (I found it on the internet instead). I can recommend this dealership to anyone interested.

Great customer service! Needed locking lugs taken off because I didn?t have the key. They put standard lugs on for me and rotated the tires.

Turner Sutton was fantastic in the service department and went above and beyond to help me with a minor problem with my VW that I had purchased at another dealership.Always checked back and let us know what was going on. I will be back. Thank you.

Took my '03 Jetta in for some weird performance issue. They tested the car, checked everything out and found no issues and got me back on the road. Their complimentary multi-point inspection found that I needed to get a couple of things replaced! The staff was amazingly professional, communicative, and genuinely friendly.

Amazing, professional, and personable. Wonderful service.

I’ve been getting my car serviced at AutoNation VW since 2014. Their new service advisor Turner Sutton was awesome. I highly recommend Turner as your next service advisot. Turner is trustworthy, knowledgeable, understanding very kind young man. gave me great advice about my car really appreciated it keep up the great work. Thank you Turner Sutton, for your help will continue to be a customer of AutoNation VW because they have great people like Turner Sutton working for them.

Their professionalism and courtesy. Cleanliness of facility.

Professional service! I will return.

Make an appointment for 10:15 for basic service, LOF, and not done until 1PM. Almost 3 hours for LOF but they did wash the car.

This is a great dealership to purchase your next vehicle. I had no sales pressure, excellent customer service and they searched all over to find me the right vehicle. I highly recommend both Doug and Kyle as they knew the product, were extremely helpful and made this a pleasurable experience. I will definitely be purchasing my next vehicle through them.

This is a great dealership to purchase your next vehicle. I had no sales pressure, excellent customer service and they searched all over to find me the right vehicle. I highly recommend both Doug and Kyle as they knew the product, were extremely helpful and made this a pleasurable experience. I will definitely be purchasing my next vehicle through them

Caleb, Richard, and Jason were amazing to work with!

Amazing as always. I am treated well and what the staff says will be done is. I always get an appointment on or real close to the time I desire and am satisfied with the service and work done every time. Turner helped me this last time and did not fall short of anything I was wanting or expecting. I don’t hesitate to recommend auto nation to friends and family.

The dealership was very obliging and helpful in identifying my options and evaluating lease/purchase options. I settled on lease and was helped through the paperwork. It is a new car with lots of safety features that all seem to work. I have not had to take it back for any repairs or discrepancies so I cannot comment on the repair work. However, I was introduced there and have a first maintenance check scheduled for Spring. They were very thorough in briefing me on controls, options and settings before I drove it out.

I recently purchased a pre owned VW and that sales process was straight forward. I think it took less than 2 hours all together which was great. I did research on the pricing and was able to get the car for about $1500 under NADA and Blue Book pricing which was great. The dealer would not negotiate any further. I have never purchased a used car before but I was very impressed with pricing and the car was super clean. It was a 2016 Passat and aside from a few small scratches the interior looked like no one have ever been in the car. Would recommend Autonation and their certified pre owned inventory if you are looking for a car in that market. I also had them schedule PDR and wheel repair. They guy that does this work did a great job and the wheel looks brand new and the small dent on the door is completely gone. Was able to get into the service department quickly to have that work done and I am really impressed.

Attentive & quick! Great team!

Highly Recommended for German Car lovers and exceptional Customer/Client Service.

Normal Servicing plus Paint Shop Repair of Rear Bumper.

I have had the honor to work at a few dealerships across the northwest and I will say with upmost sincerity, Autonation VW has been one of the best dealerships to work for. Everybody here is nearly like a mentor to me with the skills of more than just higher management, but exceptional leaders. Thank you Ray Jones, Justin Rogers, and Jeff Gerken for all of the time they’ve taken out to be more than just a manager and to teach and inspire me to continue striving to be more assertive in my position here. A more important thanks is in order to my co-worker that by in no means has been required to train me and help me through the times that become stressful. Melaia has been the best service advisor I have the honor to not only work with but learn from. Somebody that has the tendency to go way overboard for even the smallest of tasks. She has made my experience here at Autonation VW one to severely advance my ambition for my career in the Auto Industry. Thank you. Outstanding collection of dealerships that Autonation has built up.

Been looking for a vehicle for over a year at Auto Nation and other dealers. Finally found the one. Did have to return it within the 5 day period but they fixed the steering issue so I decided to keep it. I rarely give anyone a 5 star for anything, but they came close.

Worst car buying experience of my lifetime. New to Washington, bought an Atlas, with minimal test drive. Drove it home, hated it, cost me $10,000 to change vehicles. Not once did anyone at the dealership mention that in Washington there is NO return policy on a new car but you get five days to be satisfied if you drive a certified used vehicle off the lot! Reckon that might be important information to share with folks?!

Turner was great, and the shuttle service was great too

They are very professional and there expertise is unmatched. I have bought three vehicles from them and I have always received the highest and admirable customer service available. The service department has always been the best! -Joseph & Kristie Parham

John Ward was super helpful when it came to needing a lower cost for my car so we were able to do a trade in for a different leased vehicle so that it would be more affordable.

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second car purchase this year from AutoNation, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! She works with both New Audi’s and Volkswagen’s, as well as used cars. Hands down the best salesperson at the dealership!

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second car purchase this year from AutoNation, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! She works with both New Audi’s and Volkswagen’s, as well as used cars. Hands down the best salesperson at the dealership!

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second car purchase this year from AutoNation, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! She works with both New Audi’s and Volkswagen’s, as well as used cars. Hands down the best salesperson at the dealership!

Took my Jetta in for a software update. I was met by Turner who explained what they were going to do and gave me a time that they would be done by. He said he would keep me informed as to their progress. Turner was very attentive and answered some questions I had and got me quotes on some other service items and equipment I was interested in. He kept me informed as to their progress and they completed the service on time. Very nice experience. Turner even told me about the R8 Audi had and took me to see it. Unfortunately he did not let me take it for a test drive. I will not take a star away for that. Thanks

The repair was fine. The communication between the setting of the appointment and the day of the repair (2 weeks) and the ordering of parts to be in place on the scheduled date for the repair and then they are not there is inexcusable. I live 100 miles away, and there was a good chance that I took a day off work, left an injured husband, and would not have the emissions recall done. Fortunately, there were some parts available from someone else who was having the same work done and did not have an appointment. However, I did not need the stress of this situation.

Very helpful and friendly staff, went above and beyond on my service appointment and even washed my car when they were done.

We worked with Turner to have some repairs done to our Tiguan and he was so patient and kind throughout the process. The work done here is always top notch and I feel good about trusting them with our car. Thank you!

Disappointment is an understatement! By far the worst service I ever received. After having an issue with my car, I had to towed to the nearest VW dealership in the area. I'd hoped for a professional diagnosis but what I got was a RIP off in the making. Luckily, I was smart enough to call around to other mechanics and even to another VW dealership. I was quoted $1600 plus tax for my vehicle's issue. All other locations quoted me 1/3 of the cost as Autonation VW for what the presumed issue was. Needless to say I paid for the diagnostic and for my vehicle to be towed to a more competent dealership. Not only was the problem misdiagnosed, it was only a $15 problem not $1600. I thought it would be courteous to call the GM for an explanation. After getting the run around and speaking with a manager, I was told "Oh, I'm sorry I cannot answer that question, let me find another manager who can ". After leaving multiple messages and no return call, I take it this is business as usual. I hope others do not fall victim to this despicable act.

The Service Advisor I worked with was Turner. Somehow my scheduled appointment hadn't saved on their calendar, yet they were very good about getting me in. Turner did a great job keeping me informed, and sharing the details and priorities on repair notes from the technician. I will definitely be back.

Very friendly and beyond cost savings that to tell you the cost would be illegal...

I had a great experience with David and other staff. Thank you

I see value in the work these guys do for me. Thanks a bunch!

Easy to schedule, friendly customer service and my car was in and out in a flash.

We were happy with our service and the results of the inspection but waiting time for cat wash was a bit long .

My husband and I are so happy with the level of service we received at Audi on Sprague. John Ward was an excellent support and helped my husband and I find the perfect BMW i528 xdrive series! We will trust him with our future purchases, and we would highly recommend him to anyone looking for an economical or high end luxury vehicle!

Quick and easy!

I couldn’t say enough good things about this place! Between David and the manager this was one of the best experiences I had buying a vehicle. I had a few simple problems with my vehicle and the manager made sure I was taken care of. They really went above and beyond!

Corporate america all about profits.

Such a positive experience! Worked with Tricia who found us a vehicle that fit our needs, helped us ship it to Spokane, and was eager to answer questions and aid us with the entire process. Wholeheartedly recommend Tricia and the dealership.

Amazing customer service. They were extremely honest on what I needed, and provided me knowledge on my car for future services. I was a bit shocked that getting an oil change at a dealer was actually more affordable than going to a mom and pop shop. Thanks guys.

Roadtrip breakdown but they got us in and out with no appointment in just over an hour - terrific!

I had an excellent experience with Kyle, the salesperson. I felt like all my requirements for a car were met and my time at the dealership went smoothly. I had a couple logistical issues for the deal and Kyle was able to make it work. It's been a couple weeks since I purchased my car and I'm very happy with it. I highly recommend this dealership to anyone. If you head there, request Kyle.

My daughter just purchased her first vehicle. Spencer Mittan was her salesman. without a doubt the best customer service I have ever seen. Spencer took the time to make sure the car was exactly what my daughter wanted, and could afford. He then took the time to familiarize her with all of the safety features as well as the "bells and whistles " the vehicle came with. Spencer is the guy to go see for your next vehicle.

Terrific buying experience - pain-free!!!

I bought my Volks Bettle in 2012 and up until yesterday everything was good. Yesterday was different. I went in to get the car lube and oil change and they told me that the car needed new brake fluid. I already had been there an hour and it would be 45 minutes more so I said ok. Then about an hour later they came and said that they couldn't do it because no machine available or the mechanic couldn't, then she told me the fluid wasn't really that dirty I could probably go with out. They should of told me right away the problem. So were they just out to get more money or what? They did me the lube and oil free.

They did everything they promised and in a timely manner.

The service department is absolutely horrific, they extend NO PROFESSIONAL COURTESY to other local repair facilities. We needed factory specific computer diagnostic done and Chris in service gave us the run around, then proceeded to lie instead of just saying they "Don't know", called him out and he became combative and told us to "Just come get your car then". When we went to pick up the vehicle, we were told that they would no longer accept vehicles from any of our local shops.

Very shady people, came into look at a car, and was forced to fill out a credit application even though I told them I didn’t want too. Don’t come here if you are expecting nice customer service

A Volkswagen dealership was the only place where I could purchase and have a key programed, an outrageously expensive process . The people I encountered at your dealership were courteous and efficient, but the down side to automobile dealerships in general dictates that I seek service with an independent shop.

Great experience, they went out of their way to make sure my car was taken care of and I was comfortable. Great service too!

We've had continued excellent service from Autonation VW in Spokane. Was able to get in the day I called and repairs were completed as promised. Chris called mid appointment so I'd know the cost of the replacement part. Appreciated this extra effort to let me know what was happening. Thanks.

Awesome

They were very up front with deatils. No surprises on the bill & a car wash included!

Went for tuneup... Friendly staff, good service.

The service advisor was outstanding and did all she could to try to deal with fixing the NAV system. VW's process is inefficient though. Not her fault. The oil change was great with the wash. The issue was the oil was not completely filled and on our road trip the next day I had to find a dealer to get the appropriate oil to add .5 liter to get out of the B zone in the manual. Not sure if the car ate oil or the tech did not check after filling and waiting the extra minute. Otherwise I would have rated a 5.

The service manager Chris was great! He took the time to explain what was going to happen during my service and also spent a good chunk of time going over my warranty with me. I had tons of questions about my warranty and he made sure I understood each answer before he moved on to the next question. He was very friendly and I’ll definitely be making the trip back up to Spokane from Pullman for future service

Service staff has always been great to work with

David Kelley was an absolute fantastic salesman to work with! Despite a credit challenge and massive negative equity built up in my last vehicle, he was able to get me into a brand new 2018 Passat R line and absolutely did everything he could to take care of me during the process. I couldn’t recommend anyone better in all of Spokane to buy a car from!

I greatly appreciated being able to schedule my maintenance appointment as I was coming out of town. The service department had my car in and out before I had anticipated also. Thank you!

Awesome service

Service department was not helpful and seemed disconnected from human interaction! Literally could not understand or just didn’t care.

Chad was my salesman during my visit, I have to say this was the most issue free car purchase I’ve ever experienced. Prior to arriving I expressed interest online in the specific model I was looking for, Chad reached out to me to see when I’d be available for a test drive. Upon arriving he remembered me and was extremely quick to set up the test drive. The purchase process after the test drive was extremely fluid and quick. Honestly, I’d recommend everyone yeas over to Autonation for their next purchase.

Extremely helpful! My VW’s trunk latch broke, and they were able to look at it immediately. After diagnosing the problem, they searched all local parts stores, and even offered to take a part off of one of their own vehicles. Unfortunatley I had to decline, but they still reset the latch so that my dashboard would stop beeping, and they let me know about an oil leak, all free of charge! I would highly recommend this dealership to anyone.

Fast and thorough! Chris made sure I knew exactly what was done, required future maintenance, & went over charges for my services.

The folks at AutoNation really came through for my wife and I. They searched high and low and were able to locate and bring to their dealership, the exact make and model vehicle i was looking for. Communications were on time and on topic. There really was not a lot of haggling as we discussed pricing and expectations prior and honesty and transparency was what i required to get the job done and vehicle sold. We left in our new car and were very happy with the service and the product. Thanks again, AutoNation VW/Audi

Excellent buying experience here. Helpful staff and quick responses to my questions over the months. I would recommend this dealership.

I leased a 2018 Tiguan and couldn’t be happier. The staff and management went beyond my expectations. It was a great experience. I highly recommend for the best cars on the planet. 🇧🇪 I will be back for my next lease. Thank you Audi/VW

Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

Had such an awesome experience at Automation VW! Customer service that went above and beyond what I could have asked for, a very welcoming and comfortable atmosphere, low pressure staff, and best of all a car to take home that I really enjoy! The team at VW really worked with me going through all the options and made the transaction as enjoyable as can be. This is my second time buying a car here and will go back for the next! Thank you Automation Volkswagen Team!

المكان نظيف والموظفين متعاونين جداً. عيبهم عدم وجود السيارات داخل الصالة لصغر حجمها. ويتم طلب كل سيارة على حدى ليتم معاينتها مما يأخذ الوقت الكثير. أنصح لمن يريد زيارتهم للإطلاع أن يذهب لهم صباحاً.

We recently purchased a VW atlas and we love our new car. The salesperson, David Kelly, was great! He let us take our time deciding about the purchase and did everything possible to make the financing work out for us so that we could get the payment we wanted. This is the second car we bought there is both experiences were great.

I bought a car out of state and they made it really painless. The customer support is on point, especially Morgan. He's really wonderful and goes above and beyond.

Fast friendly service as always!!

The service department for Volkswagen went above and beyond helping me with my car yesterday. Rick the service guy is excellent at what he does! Thank you to all that help me out!

John & Rich went above and beyond to accommodate my wife and I even when we changed cars at the last minute of the sale. The customer is priority here and it really shows. One of the best car buying experiences I have had!!!

Chris was very helpful in getti g our VW in for repairs. He told us what it would cost before the work was started for approval. He let us know when work was complete. Thank you Chris for the customer service we received.

My car needed some work before my emissions modification, and I got to drive a car way nicer than mine for a week! Thanks for going above and beyond! Glad to have my Nica back though. (Veronica VW = Nica for short, yes I name my cars, no I won’t apologize). Knowing my record, I’ll be back...

I recently purchased a 2013 VW Touareg TDI from Autonation VW. The car was originally in Bellevue and Rich from Autonation Audi worked hard to get it shipped here in a timely manner. I had looked at a Touareg months prior with the salesman Aaron and once I decided this is the car I wanted he was diligent about searching their system to find the right one for me. Once I purchased the car, Spencer made sure to answer all of my questions concerning the car and even gave me a follow-up call later that evening to make sure everything was still running smoothly. Outstanding service, fair price, and overall, I was very pleased with everyone at Autonation VW in Spokane!

I love AutoNation! They have been outstanding to work with. I have purchased 3 VW TDI Jettas from AutoNation. I still have the first one and now the one I bought recently. Chris is awesome and really knows his cars. I'm impressed with him. I'm a senior and need extra help and Tricia and Chris were there to help me. Tricia made telephone calls to me regularly and followed up when she said she would call. I truly appreciate both of them. I live out of the area and they went the extra mile to get a car for me. Go see them folks!

Would've given 4 stars because the sales was really no pressure, no hassle. Literally no hassle, they don't budge at all on the price of the sale vehicle, or your trade in. I had been offered $26k and $23500 on my 2014 ram 1500 bighorn, but this place had the vehicle I was looking for. They offered me around $22500 (this was minus $200 for "light scratches".... ridiculous but whatever). The manager said he would get fired if he gave me any more on my trade. The suv I bought is a year older with almost 70,000 more miles and I paid them an extra $150 on top of the price of their vehicle for them to take my trade in that I had made huge payments on over the last year. I figured I'd suck it up and just do the deal because they did have a good deal on the suv I wanted and I needed one soon because of my growing family. I live 2.5 hours away and told them I would have my young kids coming with me when I go to sign the papers. They said they are kid friendly and scheduled me for 1pm. I showed up early at 12:20. They had 2 other people scheduled before me supposedly, and supposedly the first person was there at 10 am. They kept saying it wouldn't be much longer while I sat in the waiting area with my kids for literally 4.5 hrs before the finance guy finally came and said he was starting on my paperwork.....the sales person I worked with had said once the finance guy got to me I would sign the papers and be done and out in 20 minutes. Well the finance guy came asked me a couple questions then walked away leaving me still in the waiting room. It was dinner time, I'm 5 months pregnant, my babies had been sitting in chairs all day, but the sales person was at least kind enough to bring us their left over pizza. Finally I went looking for someone and found a couple sales people, including the person I had been working with, talking to a couple other customers. I gave them back the keys to the suv, told them I was taking my truck and leaving, and only then did they get the manager to come out and help the finance guy get me out of there in probably 10 minutes. They did apologize for my wait, and offered me a free oil change, fuel up, and a 90 warranty, but this never should've happened. We were hungry, tired, my babies had messy diapers, they shouldn't schedule appointments (especially for someone driving from 2.5 hrs away) and make them wait 4.5 hours to even get to sign the paperwork. I don't think I deserve any better service than anyone else, but I do believe that a pregnant woman with very young kids should've been pushed through on schedule at least. If things are running slow and you have a manager that can help speed up the process, then tell him to step up sooner rather than waiting for your customers to be so frustrated that they're trying to leave. Update: I had to get new tires on vehicle. Check engine light came on after a few days for a bad o2 sensor, and 2 tire shops said my brakes were wearing uneven, were metal on metal, I needed new calipers and rotors. Autonation took it in (because of my 90 day warranty) and only replaced the sensor and rear brake pads. They said the front were at 5mm, which is nothing. They wouldn't change the calipers although they admitted they are wearing uneven. I was happy that they at least got me a rental while they had my vehicle for 4 days.

Best experience I've ever had a dealership the service department is excellent they're kinda friendly in timely and their service which was greatly appreciated Bravo thank you

Chris has great customer service, is professional, approachable, knowledgeable & takes the time to honestly answer any questions. As a senior, I so appreciate the way he takes care of the service needs of my car . I appreciate the way they notify & inform me of what needs to be done!

Best prices for our passat key. Actually the only place that even could make a key.Excellent service. Fast and friendly.

I purchased a used VW vehicle and received service. My personal experience was very good. In the service department, I especially appreciate the way the speak with me: like I'm a smart person who doesn't know a lot about cars. Women's restroom is always very clean.

Baught a car here and hated the whole experience the entire place has horrible customer service will never return again !!!!!

Worst customer service ever all around whole place stinks they will tell you that you are approved for a loan that they are not even sure of I had my car for a month before I could even make a payment and the parts department is just as bad ......ill be going to post falls volkswagen for now on

The person at front desk was informative and nice but appointment for oil change was at 1:00 and I didn't leave until 3:30. Think they need to schedule appointments better.

Very good service on my Passat. Had my air bag replaced and my tires rotated

Awesome experience with AutoNation Volkswagen Spokane. The staff is awesome from the sales team to the finance department to the ones who detailed our car. We had a pleasant time learning how to use all the features in the car as well. We love our new VW Atlas! Just took a road trip and it handled great. We would highly recommend AutoNation Volkswagen Spokane.

Treated me like I was a car thief when I lost my key. With current registration and identification they wouldn't cut a key. I'll never do business with them again.

Hi, about a month ago me and my fiance bought a 2012 Nissan Rogue S. We were very pleased with our Sales rep's Jordan and David who were helping us with the car. I personally didn't know how long the whole process was going to take, we were getting hungry , so Jordan was kind enough to take us to lunch and pay for it. They even had a t.v so that my fiance could watch his football and i was given the password for my tablet. It was a dream come true for us to get this beautiful car.

Absolutely disappointed. Made plans with David to come in and look at an Audi. He said that he would send me photos and info once it was done being refreshed for sale. An hour and a half before I was scheduled to come in he told me the car had sold and the papers were being signed. I have never been treated like this before and am very disappointed Audi would allow a dealer to operate like this. If you are working with someone, don’t sell the car out from under them.

Really great service! I lease my Jetta here and Im always met with a smile and the friendliest welcome :) Pricing is fair seeing as this is a dealership and youre getting trained technicians working on your car, instead of at a little mom and pop shop that deals with all brands of car. I love this place and recommend it to anyone who is looking for a vehicle or service center!

I went in to get my oil changed. There was a potential problem and they kept me updated. I think I was working with Chris and he was delightful and very courteous. I would rate my experience at Autonation with an "A+".

They do great work and charge fair prices. My service advisor (Rich Johnson) is friendly and helpful and has even saved me money (!) a couple of times. Their website, however, is a mess. Simply put, it doesn't work. The one time I managed to book an appointment via the website, a very helpful associate called me back and said "I saw you booked yourself an appointment tomorrow --- we actually don't have any openings tomorrow, can I book you for the next day?" 5 stars to the people and the service; 0 stars to the website (it doesn't even list the correct phone number to call to make an appointment over the phone).

They were great, we bought a 2018 Volkswagen Atlas. they didn't pressure us, also they worked with us on the price. This was the first brand new car we have ever bought and I was surprised how relaxed and smooth the deal went. our salesman was Jordan. we new what we wanted and did our research before we came in and they didn't try to sell us any BS about the car during the deal. I will go back next time.

they were great, this was the first brand new car we have ever bought and they didn't pressure us plus the worked with us on the price. we bought a 2018 Volkswagen Atlas. Jordan was our salesman. he was great. no pressure, relaxed, I left to take care of my kids a couple of times and he got all of the paperwork ready while I was gone and texted me with updates. I will go back next time.

Great service experience. Thanks AutoNation VW, Spokane!!

We leased a VW Atlas and love the car and the experience that we had at the dealership. Everyone was helpful and professional. They made the process easy and quick which was nice since we had two tired young children with us.

As always great and friendly service. I feel well taken care .

Excellent - staff is friendly and professional. I was able to get my work done the same day. They even detailed my car for free!

Great experience start to finish...

We've been customers for years and always had good experiences. This summer, however, my car sustained some damage and autonation has handled the situation very badly. It has taken a month to even get them to fully assess the damage. An entire month with no car and no resolution. They have not been responsive with returning phone calls. Twice my husband has gone out in person in order to get answers. As of yesterday, it was to be started today. We'll see if that actually happens. Very disappointed and has made our summer much less enjoyable.

Everyone was very helpful and service guy Chris Ashpaugh knows was great and very knowledgeable and knows his what's you need 5 stars all the way .Thank You Iris Alonzo

Updated Review on August 9: 1 Star A second star was lost when the CPO A3 I purchased developed a rattle on our way back to Tri-Cities the night we bought the car. (The Audi TC Service team and general manager have been incredibly supportive while they work through the problem.) A third star was lost when calls to the general manager of Audi Spokane, Chris, to discuss my situation went unreturned. An email with my concerns (which did include my plan to post updates to my online reviews) was ultimately responded to, at which point GM Chris asked me to email the problems I've been facing with the car so that he might forward it on to Audi regional management for possible support. I have heard nothing from either level since. The fourth and final star was lost today, as my car that quite recently was supposed to have passed a Certified Pre-Owned Inspection has now been in the shop for over 4 weeks. Work has been done on its heat shields, timing chain tensioner, and now camshaft. There is no solid estimate of when the vehicle will be returned to me. UPDATE: Vehicle was returned in good order on August 11. I'm so incredibly disappointed with this purchase, and felt inclined to share it so that every possible customer has a chance to hear my situation and maybe make a more informed decision prior to buying or servicing a car here. For the Audi Spokane Facebook account moderator: Please don't reply with the phone number for your general manager, Chris, as I know it well and will not waste my time reaching out yet again. If he'd like to improve my experience with his dealership and its vehicles, he has my name and number and is welcome to return my previous messages anytime. I do want to extend a special thank you to Spencer for his communication and support. July 3 Review: Four Stars Great selection of CPO Audis and I believe I got the best deal available on an A3 here in the northwest after months of searching online. Jason, Logan, and Spencer worked as a team and were flexible around my work and out-of-town schedule. The 5-star experience was lost when we had to wait 3 hours from signing on the draft deal with sales to actually getting to sit in the finance office to finalize the deal. Our gal was kind, thorough, and efficient, but they need to hire more people to do the job.

Solid experience. John Ward (sales consultant) was very helpful and professional.

The dealership took care of the routine maintenance issues with no problems. Communications were clear and all my expectations were met.

Terrible experience. Terrible Customer Service. Managers hang up on you and they do not follow through on promises and commitments.

Very welcoming and nice staff. They answered all my questions and went out of there way to fit what I needed in a car. Great place to buy or even get a certified preowned vehicle. I would definitely tell other people about this place.

Just bought the new 2018 Tiguan sell from VW Autonation on east Sprague, Spokane. It was a pretty good experience . Keyth, my salesman was really nice , no pressure. I almost did not go there as I had previously shopped there when it was Appleway . Appleway was horrible and had a Huge Dealer additional markup. Autonation started at the sticker price, no markup and came down from there to what I asked for. There was a little haggling , which I hate but it was not too much. I would definitely shop there again . The only thing I would be careful about is the Finance person, she had a lot of wrong numbers( in their favor) and tried to guilt me into a service contract. I hope the service dept is as good as the sales dept , guess I'll find out.

This has been absolutely the most horrible car buying experience I have ever had. We called back the next day as the car was too small for our family to try and cancel but they said you signed the contract and there was nothing they could do. I specifically told them I wanted to make sure I could afford the down payment so I wrote a check and wanted to see if the car would fit our growing children since they were not with us at the time. We called back the very next morning stating these two key aspects and they said there was nothing they could do. We were told this has never happened before...someone trying to return a car that they truly couldn't afford and that was too small? So I said in the history of car sell/buying...no one has tried to return a car the very next day? I was told this has never happened to me ( the salesman/manager). This is not the experience you should have when trying to purchase a car. Especially when you made it known to the dealership what factors determine if you want the car and if will work for you. Tell your friends to go and test drive only...but buy elsewhere.

Team: A very honest and professional team. Accountable for their time and actions. Regardless of how long of a list I wrote they were willing to help me prioritize which diagnostics would be most helpful for the issues I listed for a fair and reasonable price. Through the entire process they developed the trust required to know the work was done correctly the first time. Work: My car is now running better (and cleaner) than what I anticipated upon pickup. Would not trade my car for all the world and it is through great service, like they give, that keeps my car moving like it is new.

So happy about the service provided today with my VW. Love my car and the service team went out of their way to identify a problem. Thanks so much for going the extra mile ��

I was promised a charger for the electric car I bought. A month later I don't have what I was promised. I have to keep on them. Eventually I might get it. But if I didn't keep on them it would never happen.

My experience AutoNation: (Read full story, it's long but worth it) January I went to Autonation to purchase a car. They asked me what I needed, I told them it just needs to be reliable i live in the country and don't want to be stuck on those roads at night because of the car breaking down. I definitely made it clear I wasn't picky. They brought me a Chrysler 200 with 70,000 miles. Seemed like a nice car. & Even when I did the test drive the car salesman (which later I find out he wasn't even a car salesman) tells me that "he's had his eye on this car so I need to get it before he does" Great! I noticed that the breaks squeaked, and I mentioned it but they assured me that it has passed all inspections. Later when I'm finishing paperwork, the man who I was working with quickly throws in that this car is previously a rental. Wasn't too fond of the idea but I let it slide. I asked, if I don't feel comfortable can I bring the car back? They said ofcourse. Sounds good right? Boy was I wrong. Fast forward to a WEEK later: Issues with the car started to occur. The acceleration was weak, the brakes weren't as resistant, and then all of the sudden the heat stops working. Mind you, this is in the middle of winter!!! I was thinking why am I paying a fortune for a car that I got a week ago and I'm freezing!! Here's the best part, I guess they had forgotten to have me sign a paper for the car so later that day, I go to work and my job tells me that the sales manager from AutoNation has been calling my job and told them "I need to sign a paper or they are going to make sure my car is taken back" Excuse me? First of all, I was in trouble with my work because I'm not allowed to get personal calls. Second of all, you don't give out my personal information out like that. Third of all, how are you going to threaten to take my car back (basically repo) because YOU forgot to sign a paper! I was so upset. So I came in to sign a paper, turns out the paper they "forgot" to have me sign was acknowledging this car has recalls & they are not responsible! They swear they told me when I bought the car but I don't remember but whatever. At this point I was DONE, I NEEDED out that car. So another man comes up to me and tells me I can't get out of this car! I said why? It's only been a week. He says they have a 3 day return policy or something. I told him about the heat not working, the acceleration, and brakes. He assured me it was all normal and that he would fix the heat. I argued for about 4-5 hours to get me out that car and that I was not going to sign the paper. He told me if I don't sign the paper he is going to have to take the car back. Eventually after the back and forth, I finally looked at him said "Please. I can't have an unsafe car, I drive these back roads at night and it can't break down, and if something does happen to this car I am going to still have to pay the bank, I'm 20 years old" then I even asked if he would let his daughter drive this car, he said yes. I had a very uneasy feeling but at this point I had no choice but to sign the paper. One MONTH later: I am driving back home at night on a back road, all of a sudden the car is smoking! I couldn't believe it! I thought it was going to blow up, there was so much smoke coming from the hood! The car wouldn't start. I was stranded in the middle of the woods at night with no cell service. Finally a man drove by and helped me, VERY DANGEROUS situation but he ended up being a nice gentleman thank goodness. He checked the oil and said he didn't know what happened but there is NO reason the engine should have blown at 70,000 miles and I need to talk to the dealership! I was so surprised, I had told the dealership I didn't feel good in this car and to please get me out! But they didn't, so a month later my engine blows up??? I let AutoNation know, at first they tried to tell me my warranty was over and that they were sorry but there was nothing they could do about it. But I guess insurance covers it. Then at first they tried to tell me I am going to be stuck without a car, I made a big deal about that because I can't not have a car. So eventually found out insurance covers a rental so that's good. What an experience but I thought the hard part was over. I get a call a week later, saying they are going to have to rebuild my engine. I told them I did not pay for a rebuilt engine, I don't feel safe please trade me out. They told me eventually once the car is fixed they will trade me out. They also mentioned no money will be coming out of my pocket. I waited about a month later, I haven't heard ANYTHING about my car so I call, they said it's still being fixed. Ok. Two months go by and I finally get a call saying it will be finished Thursday, i take the day off waiting to pick it up. No call, so I call and they say it's not fixed yet. I was at my wits end, I've been paying two months for a car I don't have, I told them I was going to have to take legal measures. The man hung up the phone on me. So rude and unprofressional. Finally about 2 and a half months later, I get a call saying I need to pick up the car now and bring back the rental! I was out of town for my career and didn't get the message. Finally when I get home I found they called my references and my job! AGAIN they called my job after me telling them they CAN NOT do that. That is a big penalty for me. I was upset. So I called them and they told us that it's a good thing we called today or else he was going to call the police and make matters worse! I could not believe the way I was being treated after everything I have been through. So come to find out the car isnt even fixed yet, they just wanted their rental back, there is going to be a $2,000 fee I will have to pay after being told no money will have to come out of pocket OH here is the best part, they are now saying they will not trade me out of the car. & if I don't get the car out they will auction it off and I will be stuck laying whatever is owed. I can't have that on my credit and I can't risk my checks being garnished. Oh, guess what the guy said to me? Lol "You know if you are good to this car, you might be able to get another 70,000 miles out of it". I am SO shocked that this happened to me. No matter what I'm going to be left paying a fortune for a car I won't have. I only had the car for a month, knew something was wrong a week after getting it and begged to be traded out, now I'm stuck with no car, $2,000 fee, and a rebuilt engine if I decide the car is worth keeping. I've talked to my lawyer and he says the best thing I can do right now is get my story out and let everyone know my experience with AutoNatio. Please share.

Scheduled a service here because our local guy was out of town. Scheduled a 10:00 am appointment and was told it would take 1:45. Drove in from out of town so it was our only vehicle there in the shop. When we had not heard back from anyone by 1:00 we returned via shuttle to find out the status, they had not even started with the only explanation that the shop had gotten backed up. The shuttle driver was friendly, but we are going to stick with our local guy.

We purchased a car here a month ago, they said they would fix the locks before they picked it up. One month has passed, we are still driving the car without a lock. They never have people to answer calls, order the parts or do any service. Dishonest shop!! False advertising!! This kind of shop makes Spokane shameful.

Quick, friendly and honest service. They treated me well.

Bought a Toyota RAV4 at AutoNation and was not happy with my experience. I came with the cash in hand, thinking I was going to be in and out, but I had to spend several hours there! I also feel like I've been lied to about just about everything. 1. I was told they never sell cars with re-calls, but found out after I signed that it has a pending re-call, which I have to get fixed on my time now 2. I was told all the chips and dents are fixed, which they are not 3. I wasn't told about there only being one key till after I signed 4. I was told to call if I had any issues at all, which I did about 4 days ago and left a message with the manager Rich Costa, and haven't heard back from him I also think that a car salesman should look professional, and not have big gages in his ears, tattoos all down his arm and a beard down to his chest, as if you're in a punk-rock club or something. The two things I did like is there no haggle prices and the full tank of gas

I have been waiting 6 month to get my extended warranty cancelations no one responds to calls emails. Very poor customer service

The entire staff, especially John Ward, was extremely helpful and they always responded to my inquiries promptly and professionally. I had to travel 300 mikes to purchase the car but it was well worth the trip. I was shown how to operate every feature of the car and John even took the time to pair all of my mobile devices etc... Great low pressure, highly experienced sales staff.

It took a village of people to help me decide on, order and receive my new Audi Q7. I am thrilled to finally drive it. Other than the factory beck log resulting in a 6.5 month ordering time, I couldn't ask for a better experience.

While very happy with the repair, the fact that the fault occurred within 2 years of purchase is the problem

So much paperwork, and weight of the decision can't help but stress out. But that was expected from any dealership

easy and fairly quick.

Awful experience

The service rep was very nice and covered everything for me as the service was going to take at least 5 hours and I was 3 hours from home. He gave me a car to run my errands, kept me informed of what was happening and I was also able to stay at the Service Center in a nice area to either read or watch TV. There were beverages available and doughnuts if I had wanted any. The area was very clean and the people were very nice. I was really impressed! The main thing was the service rep! He let me know how things were progressing the whole time and kept me posted on how long it would be and what was happening! It was a long day, but I won't hesitate to go back! Thank you AutoNation Volkswagen Spokane!!

Fast, polite. Great at answering questions. Comfortable waiting room that even had a place to charge my phone! Highly recommend them. thanks Guys!

I brought my 2009 VW CC into AutoNation Volkswagen Spokane for the airbag recall and oil/oil filter change. I have gone to this dealership for servicing on my CC since relocating to Spokane over 5 years ago. I received excellent service from both Ray and Chris and recommend both of these gentlemen and AutoNation Volkswagen Spokane.

Overall was excellent. this was my first new car purchase. Kam made the day very comfortable. brought us over to the Audi side of the showroom made us coffee and tea and showed us where the comfortable chairs were.

Purchased a GTI with a full warranty, an additional $5K to the purchase price. It has really been a great car over the years, but the hatch latch stopped working last week, with the purchase of a new latch that had a ridiculous mark up and over two hours to change out the part, that was quoted at $350, ended up costing $500. Just another classic AutoNation deal.

This is the 4th Volkswagen we have bought from here over the years. It's gone through different names, but, we've used Logan as our sales person every time. Even being over on the Audi side now, he still helped us with this purchase. Will definitely be recommending them to anyone looking for a new vehicle!

Awsome folks! Nice vehicles and great service!

Originally gave a 5 star due to the sales experience with Kam. The experience outside of Kam has been terrible. Originally I receive a quote on a Jetta but wasn't sold. Later I viewed a Passat. The next day I asked for a revised quote and emailed with no response. Then I called and was told I would get a response that night, I got nothing. Called the next day and was told I would have an answer by noon. Got nothing. Then I showed up in person. My rush was due to the promo that ended that day and they happened to be dodging me that entire weekend. So I got the quote. I asked about GAP and never got an answer. They ran financing and said the amount was higher due to an "assumed" credit rating, i.e. selling tactic. So I wanted to save $20 a month or $720 over the lease so I got my dad to co-sign. They knew I had the car and was making payments. But for some reason they made my dad the primary and now my payments are screwed up and I cannot auto pay. On top of this now we had the financing process. I asked that lady about GAP, got nothing. I brought up the two free maintenance's they offered and she told me they don't do that. I made her ask the sales people and got those added. So now I have the car and they keep contacting my dad. He tells them to not contact them and contact me. I later call and tell them the same thing. A week later they still contact my dad so he emailed and told them to stop. Then I hit reply all and included the GM and what do you know, an answer in 20 minutes. By the way, finally got an answer on GAP from the GM. The lease does cover GAP, at least I got that... Awful experience, looking forward to my maintenance visits.... Should have stuck with Dave Smith where we got our great Nissan Rogue

I recently purchased a 2014 Jetta and am so happy with it. It is such a fun car to drive. As important as my happy driving experience is my happy buying experience! I was in the used car lot where I was shopping (just looking) when I met Jacob Sanchez, the Sales Associate. Although, my intent was to buy a Jetta, I was literally not prepared to do so that day, not having necessary documents or trade-in with me. However, Jacob jumped through all the hoops and knocked down all the barriers and after a couple hours of transaction preparation, I happily left the dealership in my Jetta. I saw Jacob as being friendly, sincere, creative and having the integrity that anyone in his business should emulate. My hope is that he will still be with the dealership when I return for my next Jetta!

I made an appointment for an oil change and showed up on time. It took them two and a half hours to begin working on my care AFTER my appointment time, then told me it would cost an inflated price. I left as soon as they gave me the quote, because they had still neglected to start working on my car and got the oil change done else where for $40 less than VW would have charge me. Do not waste your time here.

These guys were very friendly and not super pushy. I really value that in a car dealership.

By far the best customer service I've ever experienced. Kam and the rest of the AutoNation team were amazing every step of the way. Kam was very educated and patient. I never felt pressured or that I was being swayed in any way in hopes to close a deal. They treated me like family and I would recommend anyone and everyone to go here. And to top it off I'm absolutely in LOVE with my new Volkswagen. Thanks again to Kam and everyone else at AutoNation that helped along the way. It has been a pleasure doing business with you and I look forward to seeing you guys again the next time I'm in need of an upgrade. :)

One of the Best dealership experiences I have ever had. Kam was extremely helpful through the whole process over the phone, and my salesman Keyth was a pleasure to chat with while doing paperwork, test drive, etc.. would definitely purchase another car from this Autonation VW again!

Very quick service, and employees are helpful and polite.

Very happy with the car I walked out with ! Jordan Watkins sold me my car and showed me how everything works .very helpful. Would recommend everyone go here for great customer service . The manager was even super helpful ! Thank you all ! 👍🏼

NOTHING BUT THE BEST. 5 STARS ALL THE WAY

John was great he found my wife the perfect car....the staff was excellent...definitely will be going back

The service department had my car for over 2 months. They could enter figure out what wrong. I was still charged around 500. I took it to euro pro, it was fixed the next day! I do not recommend anyone take their cars to this so called dealership service Shop. Save time and money and take it to someone who can actually fix your car properly in a timely manner!

I was very disappointed in the lack of help the last time I went into this dealer. I had previously bought a Jetta from them and was looking for a Golf GTI. I went in and filled out a credit app and the dealer never called me back. They also seemed very uninterested in selling me a car. I ended up buying a Subaru WRX instead from another dealer. I will not be buying from this dealership in the future.

I went in to test drive a car and the team at Autonation VW managed to get me exactly what I wanted....anywhere from payment amount to features of my car. Isaac helped the entire time and was open and honest and extremely patient with me! I'll definitely be back!

I had a very pleasant experience buying a car here. Having flown in from another state, the salesman was very understanding and not pushy at all. The car was clean and exactly what I had expected it to be, and they even filled the tank for my drive home.

This will be my fourth vehicle purchased from Volkswagen Auto Nation. Ive found staff to always be very polite and kind. The process went very smooth, thanks to My sales associate Kam, who throughout the process went out of his way to make sure all questions were explained thouroughly and in a timely matter. I will surely look to these guys again for my next vehicle.

I want to thank your whole crew for the most amazing customer service for going above and beyond to make us happy and to keep us laughing throu a difficult ordeal, all to make sure we were happy. Extremely wonderful thanks to Spencer, Jordan, Patrick, and the office manger whose name I think was Rob? I am bad at remembering names. �� thank you thank you. Big shoutout to Jordan for kicking ass even with just a weeks experience . Ty ty ty. You bet we will be reccomending your dealership to everyone. �

Ricky Johnson and the service department are awesome! I had a recall on my GTI and they we're able to get me in the day I called, and they had my car washed when I went to pick it up!

My overall experience with AutoNation Volkswagon Spokane has been great. The staff was extremely helpful and courteous with the purchase of my new vehicle. I would recommend them to anyone in the market for a new or used car.

A very good experience leasing our new Jetta from AutoNation.

I brought my 2013 Jetta Hybrid in to find out why the Check Engine light came on every now and again. It was a few days before Thanksgiving, I was making a 1600 mile round trip to Reno and back, and needed to be sure there was not a catastrophic problem with the engine. As it turns out, some cables were not connected all the way, the techs at AutoNation Volkswagen were able to find the issue and fix it no problem. I was then informed of a few additional issues had been discovered. First, the air filter needed to be changed. Second, the aftermarket oil drain plug "might" have stripped the threads in the oil pan -- apparently a common problem with aftermarket oil drain plugs -- in which case both plug and pan would potentially need to be replaced. Finally, there was a "massive" oil leak coming from the oil filter. First, the air filter, in an attempt to remedy the Check Engine Light issue myself, had been replaced less than 24 hours before all this. After I explained this, it was explained to me that, most likely, no one had actually inspected the air filter, and their recommendation was based on the mileage on the car. However, since the mileage was around 54k and the recommended air filter change interval is 20-30k miles, this explanation sounds... dubious. Secondly, after 20+ years of car ownership, mostly Volkswagens, I've never seen an oil drainage plug strip threads out before simply because it's an aftermarket product. That's a new one. Finally, it's been three months and 5000 miles since my last oil change and there has been no evidence whatsoever of an oil leak either in my parking spots at home or work, or in the form of an oil light on the dash. Now, because of points one and two above I'm skeptical there is a leak at all much less a "massive" leak. Just the same, I've been assured that the leak is not as bad as initially reported and that I can make it the 1600 miles to and from Reno for Thanksgiving without a problem. The oil has been topped off and I was sent on my way. Two days later in Reno, and wouldn't you know it, there are the first signs of an oil leak right there in my cousin's driveway! Upon further inspection the oil leak is in fact coming from the oil filter, I'm two quarts low, AND the oil filter is loose. So, either the tech who discovered the oil leak failed spectacularly to do even the most basic troubleshooting steps, or the tech loosened it intentionally in order to create a leak and drum up some return business. I suspect the latter, seeing as how there had been no signs of a leak prior to my taking the car into AutoNation Volkswagen AND said filter has remained tight in the month since I tightened it by hand in Reno. Needless to say, I'll be taking my business elsewhere in the future.

Fastest and most painless new-car buying experience of my life. Kam was great to work with and was a complete straight-shooter. The price I was quoted on-line was the price I paid. No surprises. I would buy again here in a heartbeat!

My experience was great. The sales staff was friendly and knowledgeable. It was also a quick and trouble free experience. I will go back there to do business again and will recommend them as well. Thanks.

Perfect buying experience! They showed us a used car that we drove over 300 miles to look at, and when that didn't meet our expectations they showed us a new car, matched the price of a dealer over where we live and throughout the whole experience was welcoming and kind.

​ Run, don't walk away from this dealer The sales person, Kam, very friendly and was a good experience until came time to pay for the car I had decided to buy. I put about a 1/3rd down and I told them wanted to pay the balance within 5-10 days as needed to move some money around to pay for it. They would not hold a check for a few days until I called them with OK to deposit. Said I had to go ahead and fill out all the finance papers. anyway. Told them I had sold some stock and needed it to settle so could move the money into my checking account and that takes 4-5 days, had sold the stock on Monday Went back 3 days later to pay it off and was told I could not as they had sent the paperwork to the bank, but THEY COULD NOT TELL ME WHICH BANK IT WENT TO, so I could go there and pay it off a 70 mile one way trip wasted. Still waiting for them to tell me which bank and where to pay it off. Bought it Tuesday night tried to pay off Friday morning, Was told they would contact me as soon as they knew where it went. That was Fri morning , is now Tuesday afternoon still no word. They kept touting the fact it was a "certified used car" and had to pass a rigorous inspection process one of the reasons I bought the car and passed on another identical car with 10,000 fewer miles at the same price. The last paper the finance person gave me was an "as is" no warranty, then he said had a 60 day warranty. A Certified preowned VW Warranty carries a 2 year-24,000 mile warranty. So I was misled, PROBABLY MY BAD FOR NOT ASKING ENOUGH QUESTIONS. Their certified is NOT VW CERTIFIED, so beware of this little item My next car will be from Dave Smith who will hold a check for a few days, and are just as friendly and easy to deal with as Auto Nation, They did hold a check for 3 days until I called them ok to deposit, they are willing to go a little farther than Auto Nation is to make a customer happy. Auto Nation's excuse is they are to big, so guess they are so big they don't need my business anymore. Every negative review the GM says to call him on this forum and gives his number. Number is for the computer directory , not personal at all. have left voicemail, get no return call, so evidently not very interested in taking care of problems, like hoping nobody will call him, same for finance dept. Here it is a week later ad I still don't know where I can payoff the car. Timeline Nov 15, Fri Tue night Purchased car put $6500 down on a 14,997 VW Passat Nov 18 Fri Morning tried to pay it off was told I could not as paperwork already sent to the bank. They immediately send all paperwork out as they are so big. Was told they would send me an email with bank info I could go to and pay it off . As they didn't know where it went, Hard to believe that. No way they don't know where it went Nov 21, Monday night still have not ben notified. Nov 22 Tue morning, tried to call the GM who has posted his number posted on Facebook review page. Get a computer asking how to direct my call. Finally get connected to the voice mail for the GM that says he is out of the office Nov 17 through Nov 20 and he will be back Monday Nov 21, so leave my number and waiting for a call back. It Looks like he post his number on Facebook to try and make it look like he cares and hopes nobody try's to call him Nov 22 Tue Afternoon try to call finance dept told only one person there and he was busy, left voice mail message again. Nov 23, still no return call from GM or Finance , so giving up and posting this review. 5 star rating went down to a 1 star, (no star) in one week for lack of customer service, honesty , and lack of communication, so again run , don't walk away.. Dec 13 Follow up: received a call about 10 minutes after posting above. Don't know if was a result of posting, or giving the receptionist a hard time about phone calls not returned and no body to talk to. Today Dec 13 was the first day was able to pay off the car at the credit union. Autonation was in such a hurry to dump the paper, Credit Union had to return it to them the first time because paperwork was not complete. Credit Union funded the Loan on Dec 13. I paid it off Dec 13. and ended up paying an extra $32 for the privilege. Made 3 trips to Spokane and paid off on 3rd trip. after several phone calls to see if they had received the paperwork and funded the loan. The Diesel buyback however was smooth and easy to do and had the funds in my account on Tuesday Morning after doing the paperwork on Saturday Dec 10. Purchase was not dependent upon completion of the buy back as had the funds to independently pay off the Passat Purchase to replace the Diesel Jetta TDI.

Everyone was very courteous and helpful. The GM came out and thanked us for our business. Isaac (our salesman) was very knowledgeable and made us feel comfortable. And I love my new car!

short: I would recommend AutoNation Volkswagen to just about anyone who wants to get a great car as painless as possible. They have great prices and exceptional service so far. I will be updating this review after working with their service department for a year or so. tl;dr I’m not normally one to write reviews however after the amazing car buying experience I recently had with Kam and the team at AutoNation Volkswagen in the Spokane Valley I’m feeling a bit more motivated than I would typically. I wholeheartedly believe this is the car buying experience most people would prefer. I found the exact car I was looking for on the TrueCar app. I looked all over the state for the same car and it turned out to be right down the street in my neighborhood. I submitted my personal contact info and AutoNation Volkswagen’s internet sales coordinator Kam reached out to me the following day offering to set an appointment. I’m more the type to spend my days off taking care of business at my own pace if you know what I mean. I responded and let Kam know I’d be checking out some cars that day and would probably stop by. I expected a some sort of pressure to set an appointment but he responded with a cool, OK Aaron let’s do it your way, which I like. The day I arrived it was pouring cats and dogs that morning. I walked in and met Kam, we shook hands and he went to retrieve the car for a test drive. This was a nice touch of customer service as I didn’t have to get any more wet than I’d have liked to. We took the car for a nice little test drive which comprised of some normal city driving as well as a quick run down I90. Once we were back at the dealership, Kam offered to show me other cars but he knew I was only there to see the one. He was diligent to show me the services offered by AutoNation. I’m not sure but the car I was looking at had a 60 day AutoNation warranty and I believe it may be an standard offering to their certified pre-owned vehicles, someone could check me on that. After filling out a painless amount of paperwork I waited for just about 30 minutes and was introduced to their financing guy. We went over to the Audi side of the business where he quickly pitched different add-ons to protect the vehicle. I explained that I had already worked up how much this car cost and what I suspected my interest rate would be to figure that the monthly payment would meet my max monthly budget for the car payment. The finance agent (for the life of me I can’t recall his name at the moment) was cool and said he’d look into what kind of financing he could get me. They were eager to get me into the car before approval, they even had it detailed and were ready for me to take it at that time. When I explained I would rather get the financing approved prior to making a down payment, they just said I could use it for a few hours. I knew I wanted this car already, I didn’t need to spend the afternoon with it to solidify that feeling. They accommodated me pretty much every chance they had. I took the car to the wife’s work to show her. Went to the house and chilled out for a bit, I told them I would bring it back at 3:00. Headed back up at 3:00, as I was waiting to hear about financing, the store’s GM Spencer. He wanted to make sure Kam was doing a good job and that everything I needed was taken care of. I appreciate that level of customer service when I’m about so make a large commitment. Once I was called into their financing and was given great new, not only did I qualify for a great interest rate loan it dropped my payments by more than $50 and I was able to get an extended warranty. This was the best news I’d heard in a while, the universe was in my corner today. I signed the paperwork which took all of 5 minutes and headed out the door with the car I wanted and the exact warranty package which was right for me with no high pressure situation. This has been the best car buying experience for me thus far.

My experience with the service department has been outstanding. The service manage, Xay Phothivongsa, especially has consistently accommodated my needs and has displayed a competent and responsive attitude. He deserves 6 stars.

John Ward and the folks at Auto national exceeded my expectations in every way. John even drove my old car home for me so I could drive my new Audi home it was after 9:30 pm when we finally got my place in the country. Unbelievable, then he came back out to my house the next day to make sure the garage door opener etc. was programed correctly. Service and followup was over the top.

Came in to get my key programmed and was assisted by Donnie. He directed towards the sitting area where I helped myself to complimentary doughnuts and beverages and I only waited for about 20 minutes. Very professional, friendly, and provided excellent service.

I am very happy with my new VW. Chris, Isaac, Jason, Spencer were all awesome. Took me thru my car so I understood. I would definately recommend them to anyone else

Had an amazing experience with the AutoNation Volkswagen team! We were looking in to used vehicles and ended up purchasing a brand new 2016 Jetta for an amazing price! Isaac, Spenser, and Tamara made sure we were taken care of; answering questions and even staying late to seal the deal. Truly an amazing and very helpful experience. Thanks guys!! - Jaymee & Steve :)

Chris, Spencer and Keyth are hands down the nicest, least pressure, and most helpful people I have ever worked with at any car dealer in my life. If I were to explain just how amazing our experience was, I would run out of superlatives. I got setup with a better deal on a brand new Passat in less than an hour than I got from all day looking at Nissan Versas (the cheapest car in America) please, come take a look here if you are looking for a new car, you will not be disappointed!

We recently purchased a used vehicle from AutoNation Volkswagen of Spokane. Through out the process of helping us with choosing the vehicle we wanted, negotiations, paperwork and vehicle delivery, Kathean Raihl, was always there to answer questions and assist us. This made the car buying experience exceptionally easy. Thanks Kathean.

my oil change was easy and they even washed the car , great service . Frank

Was able to get my service taken care of while I was out of town. My wife brought the car in and Xay handled everything discussed. Communication was excellent!

I drive from Lewiston for the quick and easy service. Great job!

I always have the best experience working with Xay and the Audi AutoNation staff. They are always very helpful, friendly and get me in and out with zero issues. Thank you to everyone in the service department for taking such great care of my A4 and me!

I'm the owner of a TDI Jetta that will be purchased back by Volkswagen. I've been looking for an EOS to replace my Jetta for quite some time, (they're hard to find). I found one at AutoNation VW in Spokane. I live on the west side of the state so I called and talked to Isaac about the 2015 EOS they had for sale. We were able to work a deal over the phone and I drove 300 miles to finalize the purchase. Everyone at AutoNation was great to work with. I would highly recommend them to anyone. It was well worth the drive.

Work done properly and promptly

I took my Q5 in for an oil change. As far as I can tell the technical aspects were fine. I suppose they changed the oil. At least the beep telling me I needed service went away. The problem was the guy at the service desk. Not exactly Mr. Personality. Seemed angry and not at all providing a great customer service experience. It took nearly as long for him to process my transaction in the computer as it did to do the oil change. Get better software for starters and maybe invest in some customer service training. The last time I was there, a different service person said to me at the time I was paying my bill "If you can't rate me as a 10 out of 10 for my service please tell me now so I can fix it". !! I gave that guy a 10.

Bryan Gustaveson was great! He was not at all like the typical pushy sales guy. Bryan took his time with us made us feel very comfortable and showed us a lot of cool things. We were not ready at the time to buy just yet. But when we went back we made sure to see him and make sure we had a smooth transition.

A+++ Everyone in Audi Service is amazing! I always have a positive experience when I bring my A4 in for service. I actually look forward to my service appointments! Thank you Audi Service Department!

Went in for my 30 day check on my new 2016 Q5 Audi. It was a nice, easy experience. They even washed my car. Sat in the waiting area for about 45 minutes. No problems, no hassles. Excellent service.

Xay in the service department is top notch. Always a pleasure to speak with and very accommodating. If I could, I would buy my next Audi from him.

Everyone was very friendly and helpful. I would suggest that the customer be shown the issues involving their vehicle rather then just being told. Meeting the mechanic would be nice so that questions could be asked and answered rather then through a third person.

I have recently had a negative experience at Auto Nation but decided to try their service again after months. I am happy to say my experience was positive. I appreciated the friendly service and the shuttle home where I could wait. They're were honest regarding service my car didn't need instead of taking advantage of me. I'll go back again.

I have been a VW customer for the last 15 years at a different, smaller dealership in Eastern Washington. I switched to AutoNation because I did not like how that dealership was handling the change over of my lease, which was on a diesel Beetle. I was not only ready to jump ship on the dealership, but on VW. My salesman at AutoNation, Jason Wisher, was helpful and thorough in explaining leasing options and pursuing discounts. I both received a great deal on my Tiguan, and the dealership was willing to make a 'goodwill' gesture that simply made me feel like I was being treated right. In addition, Jason came in during his vacation to finish the transaction and make sure that I was happy with the car and my purchase experience. Filling out the paperwork for the lease was quick and easy; there wasn't the hard sell on extras that I was true of the other dealership, nor being coached to give good reviews to help bolster inventory. This was a relief. For women who might be reading this review: In contrast to other experiences I've had where the dealership has a male-dominated atmosphere similar to a gym, the staff at AutoNation are respectful, attentive, and easy to work with. Jason took the time to explain, follow up, get back to me on questions, and write up what different possible leases might look like. (Have them do this!; I got much more car than I thought I could for just a little more money. ) And there was an ease––rather than condescension or vague discomfort––in sitting down and transacting with a professional woman.

John Ward & Spencer Mittan were great representatives of Autonation VW Spokane. I would recommend them to anyone. The Golf Sportswagen is truly a great ride BUT I had my heart set on the TDI SEL, unfortunately after 10 months of bouncing back and forth with the emission scandal I settled for less. The only truly serious disappointment is in the Nav/infotainment system. Thank you very much Spencer & John excellent reps for Autonation Volkswagen

This last visit was a great one! The coupons you guys send out are awesome! Thanks!

I bought my car here about 2 weeks ago and would highly recommend this place! Jim Hansen was knowledgeable, not pushy, and helpful, by far and above the best car buying experience I've ever had and I love having the piece of mind their 60 day power train and engine warranty brings with buying a used car through them!!

Was great .

I always have a great experience when I bring my Volkswagen Jetta TDI in to be serviced. I am very happy with what is done, how clean my car is upon my return, and the suggestions for upcoming maintenance. Everyone is very warm and helpful and I feel like I have really been heard regarding my concerns. I also received a follow up call to make sure the repairs had been done to my satisfaction.

Thank you Autonation VW for making this expierence great, last one was less than desirable but your service team stepped up to the plate this time and took care of me, thats the way to make return customers for life.

John Ward was extremely helpful, easy going, and truly wanted to help without being pushy. He wants you to leave happy, with exactly what you came for. I recommend John to anyone, and especially new buyers... He will stay genuine and have your best interest in mind. Our Jetta. It's awesome. Nuff said.

Love my Jetta TDI. Waiting for the outcome of the emissions issue. Took my car in for the 100,000 mile service. Excellent work, as usual. It did take more time for the work than expected but I believe the dealer absolutely takes the best care of my Jetta.

In February I brought in my 2013 Jetta GLI Audubon for routine service - it's the second Jetta I've bought from this dealership. The appointment was supposed to take an hour, an estimate by one of the service technicians. Before my appointment, I made an effort to reach out to AutoNation and Volkswagen Service to ask them how long it may take, and that if it's going to take longer than an hour then I will need to arrange transportation to get on with my day. I never received a reply back from AutoNation about the accommodations, but went to the appointment anyway. They offer a complimentary car wash when you bring your vehicle, which is great and I take advantage of, but after taking my car for longer than the scheduled appointment time, they left my car in the back parking lot - unwashed. I had to walk around the sales building with one of the service specialists to even find my car. It really needed to be washed, because after having the fuel and cabin filter replaced during the service they performed, it reeked like gasoline inside the cabin. An email was sent to me asking to fill out a survey regarding my experience, and I did. Frank McCauley from Customer Service contacted me and wanted to resolve the issue. He was very nice and very professional. He offered to schedule me an appointment to have my car fully detailed (Wash/Wax/Shampoo) - I still have the emails for evidence, because let's face it, you need it when dealing with these guys - at my convenience, complimentary. I asked if I could wait until the weather was nicer because it made no sense to have it done in February with the weather still bad, and that was not a problem. However, when I tried contacting AutoNation to take them up on their offer, Frank McCauley specifically, I received no reply. Email isn't 100% reliable so I call the dealership and speak to a Mr. Roach, who I suspect is the service manager. I am told by him that Frank hasn't worked there in a while and this issue must have been from a couple years ago. He asked that I forward on the emails anyway and he would review them. That was about 2 weeks ago. I called AutoNation again to speak directly with Mr. Roach again and the receptionist told me that he was on the other line, but that she would take a message and have him call me back as soon as possible. A week has gone by and I've yet to hear back. The sales department at AutoNation is phenomenal. They know what their customers want and how to get them into the right vehicle for the right price. However, the service department at AutoNation makes it entirely undesirable to bring the car you just bought back to the people that should be familiar with it most. This is the second significant issue I have had with service at this dealership - the first being with my previous Jetta. Same issues. Last time I had to meet with the General Manager to get anywhere and that in itself took much longer than it should have. I'll know better for next time.

In February I brought in my 2013 Jetta GLI Audubon for routine service - it's the second Jetta I've bought from this dealership. The appointment was supposed to take an hour, an estimate by one of the service technicians. Before my appointment, I made an effort to reach out to AutoNation and Volkswagen Service to ask them how long it may take, and that if it's going to take longer than an hour then I will need to arrange transportation to get on with my day. I never received a reply back from AutoNation about the accommodations, but went to the appointment anyway. They offer a complimentary car wash when you bring your vehicle, which is great and I take advantage of, but after taking my car for longer than the scheduled appointment time, they left my car in the back parking lot - unwashed. I had to walk around the sales building with one of the service specialists to even find my car. It really needed to be washed, because after having the fuel and cabin filter replaced during the service they performed, it reeked like gasoline inside the cabin. An email was sent to me asking to fill out a survey regarding my experience, and I did. Frank McCauley from Customer Service contacted me and wanted to resolve the issue. He was very nice and very professional. He offered to schedule me an appointment to have my car fully detailed (Wash/Wax/Shampoo) - I still have the emails for evidence, because let's face it, you need it when dealing with these guys - at my convenience, complimentary. I asked if I could wait until the weather was nicer because it made no sense to have it done in February with the weather still bad, and that was not a problem. However, when I tried contacting AutoNation to take them up on their offer, Frank McCauley specifically, I received no reply. Email isn't 100% reliable so I call the dealership and speak to a Mr. Roach, who I suspect is the service manager. I am told by him that Frank hasn't worked there in a while and this issue must have been from a couple years ago. He asked that I forward on the emails anyway and he would review them. That was about 2 weeks ago. I called AutoNation again to speak directly with Mr. Roach again and the receptionist told me that he was on the other line, but that she would take a message and have him call me back as soon as possible. A week has gone by and I've yet to hear back. The sales department at AutoNation is phenomenal. They know what their customers want and how to get them into the right vehicle for the right price. However, the service department at AutoNation makes it entirely undesirable to bring the car you just bought back to the people that should be familiar with it most. This is the second significant issue I have had with service at this dealership - the first being with my previous Jetta. Same issues. Last time I had to meet with the General Manager to get anywhere and that in itself took much longer than it should have. I'll know better for next time.

Bought my pre-owned certified 2011 Jetta TDI there and will never go back! Months after buying it the check engine light went on. Took it in to get it fixed and they tried charging me hundreds to fix it when it is still under warranty. They couldn't seem to find my warranty until I brought my step dad in then it showed up all of a sudden. Less than a year later the radio went out. Good thing I was still under warranty at that time. Now a year and a half later the radio goes out AGAIN!!! I called to get it fixed and they absolutely will not do anything to help me. They had me call Volkswagen of America for them to help but they won't do anything unless it is pre diagnosed to which I won't put another penny into Autonation for that. Was promised a call back on whether they would diagnose it for free a week ago and have yet to hear back. Absolute worst service center and management to deal with.

My sales experience with Spencer Mittan at AutoNation Volkswagen Spokane was excellent. Spencer was very attentive in ordering in the specific model of VW I was shopping for as well as beating aggressive pricing from another dealer.

Justin the manager of auto collision, SUCKS! He has horrible customer skills. Never returns phone calls ect.. I bought my car there but I will never ever ever return. They did crappy repairs on my vehicle, to the point where I had to turn it back in. worst experience ever. Not happy one bit!

Scheduled the annual oil service for my parents VW Jetta. One of the DRL's was out (failed just after the headlight and both failed within 50k miles which doesn't speak too highly of the quality). I was quoted $30+ $10 labor for them to replace a 35c Phillips 12498 bulb! This is the most ridiculous mark up I have ever seen. I expected a $4-5 price tag like I have been quoted many times before by other higher end German car manufacturers, but this is just outrageous price gouging. I'll take the drive over to my parents place and spend the 30 seconds replacing the bulb myself. The fantastic sales experience my parents had when purchasing the car has been undone by the poor reliability and service experience. Shame on you AutoNation for taking advantage of tour customers! PS. They're still waiting for the fuse chart that you neglected to include in the owners manual, a safety concern should a headlight or wiper fuse blow during the night or when it's raining.

Employees were very nice but I think an hour and a half is excessive for an oil change, especially since I had an appointment. When I went to check the status after an hour, I was told my car was almost done but the guy doing it went to get some food since he had not had a lunch break yet.

John Ward and the whole team at Autonation Audi,VW are a great team. Jon helped us out of a bind we fell into by getting us into the cars we wanted at the price we needed to be at. It was an easy and exciting experience. I would recommend this dealership to anyone.. Thanks again John

Very helpful and got us just what we wanted John Ward found the right vehicles for us thanks.

I recently purchased a vehicle from Brian G at Autonation VW. Never have I experienced such a hassle-free, efficient and professional process when car shopping. Knowing my limits, Brian and his sales team/management knew exactly where to direct my attention, with no pressure to "sell me more." The entire process, after making contact, was completed in less 2.5 hours. I've never had such a clean, professional and stress-free buying experience, and look forward to referring friends and family. I will continue support Autonation VW and the Autonation team for all future vehicle purchases.

We worked with Logan and John in sales, and they were both really great. We never felt pressured to commit to anything. They presented the product and let it speak for itself, and answered all of our questions. It was actually fun looking at cars and driving them with John and Logan. Overall we had a really good experience.

Justin and Dan were great to work with and I will be able to highly recommend Autonnation VW Spokane to anyone. Great cars, great people, Great service!

Excellent!

Excellent every step of the way. Couldn't have been more happy with the experience.

Thanks to Just and VW for making my experience pleasant and quick. I recommend this dealership!

Ive bought several cars from this dealership, I've went back in with those vehicles I've been ignored, treated poorly, and had an overall horrible after the sale experience. Once the sale of the vehicle is over then you are no longer important to them. Yes you may get exceptional service the day you buy, but after the keys are in your hand and the money in theirs, they don't care. My advice, go somewhere else.

I have been coming here since I moved back to Spokane in 2006 and have always been pleased with the quality of the service provided for my 2002 VW Bug and Mitch has been one of the best Managers ever. Seriously, service is courteous and prompt, well explained, the waiting room is cleaned and as comfortable as it can be. and if you need a ride home while your car is being fixed, they are there at your service. As for price, it's fair and the quality of their work is beyond great. You just can't go wrong.

Justin is and has been incredibly patient and personal. He fully understands and cares for my needs while searching for the "perfect" car. He fully demonstrates a stress free purchase. Thank you Justin!

Justin Johnson was amazing! I had no idea what kind of car I wanted, I had a list of must haves but that was about it. I told him what all I wanted and he pointed me in the right direction. We love our new subaru! I was very indecisive on when I wanted to purchase, but he was never pushy. We worked numbers after numbers to get the deal that we wanted. I would recommend him to anyone! Thank You Justin!

I went to AutoNation Volkswagen looking for a 2015 Passat. I was greeted promptly upon arriving by Justin, and he quickly located 3 different cars that matched the description of what I was looking for. He treated me with respect and I soon felt very comfortable dealing with him. I was pre-approved for an auto loan from my bank before I went shopping for cars. Justin informed me that he could probably get me a better interest rate through another lender, and I was pleasantly surprised when he actually did just that. The whole buying process went smoothly with no problems. The price of the car that I decided to buy was fair, and I did not feel like I needed to negotiate. When it comes time to trade in my Passat for a new model in about 2 years, I definitely will return to AutoNation Volkswagen. I hope that Justin Johnson is still working there when that time comes, because I trust him and he made the buying experience fun and stress free.

I liked that the sales agent Bryan was waiting for me when I arrived for my scheduled appointment. He gave me excellent customer service and was very knowledgeable about my car I was purchasing. He was enjoyable to work with and made my car buying experience easy

They were so nice. In the middle of a disaster of a storm, signs blowing threw the parking lot multiple power outages and the roof starting to come off the building the whole team pulled everything together and I got my little bug. Even though I was buying a used vw they treated me like I was buying the nicest audi on the lot. Me Gustaveson is a wonderful salesman and really nice guy.

We bought our 2012 Jetta there & have had all but the last oil change there. In September, I was having problems & took my Jetta in to be looked at. The battery had been dead two days in the morning. They put a charge on it and told me it wasn't the battery & needed more diagnostic. Well, I left and took it to be checked by a parts store. Actually I took it to several the next day who said it WAS the battery. I bought a new battery & had it installed. No more problems. Why then did your service people basically not be honest? P.S. There's a defect in the latch to the fuel tank cover. The plunger sticks down in so it won't open when you tap it. Make sure your plunger is popped out before you close it or you'll get very frustrated trying to open it to refuel!

My experience was amazing due to Brian Gustavsen the sales rep I was working with! I'm on my 4th new car and my experience with him was by far the best I've had! Go see Brian if you want a no hassle, no pressure buying experience!

My buying experience due to Brian Gustavsen was amazing! He is a no pressure no hassle kind of guy with your best intrests as his main concern. I was truly impressed with him and the dealership as a whole!

Justin Johnson was extremely helpful. Friendly, professional and organized. Will be back. If you're looking for a car I highly recommend giving him a call or paying him a visit.

Justin Johnson made everything about my car buying experience perfect. He found the perfect car for me. He's a really nice guy and I would recommend him to anyone else who is looking for a new or used Volkswagen. Though I ended up not buying a Volkswagen, I could not be happier with my purchase. I will say I could not have asked for a better salesman.

It was time to trade in my old VW but I had an incredibly busy schedule. Gave Brian Gustavsen my must haves-telephonically mind you and He came through beautifully!. Knowledgeable and thorough, personable and mindful, Patient and accommodating! ( it wasn't easy dealing with a two year old and time constraints) Thank you BRIAN GUSTAVESON! I'M driving an awesome VW.

Expected Good and Received the BEST/EXCELLENT customer service with Brian Gustavsen. Helped me purchase the car of my dreams!! Knowledgeable and personable, Thorough and patient- Flexible and Accommodating. My Grandson and I are Safe and Happy and riding in style :) Recommend Brain to everyone! Thank You Brian!

If you're looking for a VW or Audi, Spencer is an amazing salesman. And Chris, sales manager, goes above and beyond as well. It took 3 cars before I found one that fit my needs. They jumped through more hoops than I can count. I would go back, and since I'm leasing I will be back! Highly, highly recommend.

Justin Johnson is the bomb diggity! Woot woot! Fo sho!

No pink lisence frame for me! Guess I'm not special enough!

Great experience with our salesman Spence. He listened well, came up with cars and the right financing for my wife and I. A new 2016 Tiguan S 4 motion for me and a 2016 Beetle Convertible for my wife. Couldn't be happier with our choice of cars and financing. Our 11th & 12th VW respectivley. Thanks AutoNation VW of Spokane WA.

I was referred to AutoNation VW Spokane by a family member and they convinced me to cancel my order with another dealership based on the family relationship. This was in May/June 2015, and then in October they informed me they would not honor the order. It was a classic bait and switch, and they made zero effort to make up for it. My contacts there were Keith and Chris. I WOULD STRONGLY CAUTION ANYONE FROM DOING BUSINESS WITH THIS COMPANY. THEY ARE NOT TRUSTWORTHY.

This place is AMAZING!!! My sales rep Justin Johnson was the most helpful person I've delt with in the 3 weeks of car shopping. I would recommend Justin to all my friends.

I have worked with Brian Gustavsen since June and he has been very accommadating. I would recommend him to my friends if they were in the market for a VW or Audi. Thank you Brian for your help and gracious attitude.

My initial visit to the lot was not very impressive. That was turned around quickly after inquiring online and being contacted by Spencer M. He answered all our questions in a reasonable time and when we arrived on the lot he was very informative while still being succinct. He even had the car we were interested in prepped for our visit. Once we made our decision he was patient through the paperwork and so was Sean. Overall a great first time buying experience.

Went into Autonation to buy a new car after being in car accident and worked with Justin Johnson. He was honest, efficient, friendly, and the best thing HE WAS NOT PUSHY! We had a great time with everyone that had anything to do with our purchase! In 2014 we bought a car at Autonation (different location) and after that experience we almost didn't go back but we are very HAPPY we did! Thanks to Justin we got a car that we LOVE and feel great about our experience.

Ask for Justin Johnson he is a good honest salesman. No high pressure tactics and no nonsense approach. Overall I had a great experience.

Justin was a great salesman to work with. He was professional and attentive and spent the time we needed to understand the options for buying our new Q5. Justin has in depth knowlege of the cars he is selling and understood and explained all the features the Audi had to offer. Justin set up my wives IPhone with the car before we left the dealership to make sure it worked and took the time to explain the hands free. Thanks Justin for all your help Ladds

Buying a car is a huge deal. Having the right salesperson makes all the difference in the world. Justin and I clicked right away. I new what I wanted, he honed in on it and made it happen. Being a female, typically I would have been nervous test driving by myself. Justin made me feel comfortable. He is professional and knowledgeable in his salesmanship. Would highly recommend this dealership and especially work with Justin Johnson.

I came in with a difficult task. Sell me a car. I am in sales myself. The say if you can sell a salesman, you can sell anyone. Well, Justin went above and beyond. And from what I could tell, above and beyond is his M.O. I have never felt immediate trust, such relaxation, and such a relief when shopping for a big purchase. Justin made it fun, entertaining, and I was never bored. Thank you AutoNation, and thank you Justin Johnson for being such a great person. I would recommend EVERYONE looking for a car, go see Justin. He can sell almost any brand. Him and I went to all the other AutoNation dealerships so I could find the right car. He is truly a customer oriented sales guy(a rare breed).

We just purchased a 2015 certified, pre-owned Audi A6 from Audi Spokane. Tylor did an amazing job providing all the information we requested, genuinely enjoyed sharing our interest in the car's features while we test drove several models, kept a respectful and personable professionalism that fostered building a personal relationship with we and the dealership that made our decision free from pressure. He also went above and beyond in matters of training and service getting us setup and learning the myriad features we needed to consider for daily use of the car. The whole experience felt concierge and graceful. Tylor understands how to approach people at this product level and created a class-appropriate atmosphere that let us come to the right decision in our own time. This experience was singular to anything we have known in Spokane. We will return to this dealership for future needs specifically because of Tylor's skill at not interfering with the client-car engagement while being an excellent resource and guide in the process.

Thanks to Tyler Eberly, our Spokane Audi purchase experience is as great as the product itself. "Above and beyond" only begins to express his tireless and substantive help to us, including visiting our residence to program gate and garage remotes at the end of a long day without breaks. Adding to this, we appreciate Tyler's objective and intuitive understanding of Audi's fine product. The entire team was very helpful, especially the manager, Chris.

We just purchased a new Q7 from Audi Spokane and the entire sales team was great to work with! Logan did a great job of locating a vehicle with everything we were looking for and he and Chris offered us a deal we couldn't refuse. This is the second vehicle we have purchased from this dealership and we will be returning!

Audi Spokane made the purchasing of a new vehicle easy and quick. Justin Johnson helped in every aspect of the car buying experience with his knowledge and great customer service. He had me out the door quickly. The details of my purchase were not easy and Audi Spokane made it seamless and quick.

Justin Johnson is awesome, very knowledgeable, personable and patient with nervous buyers making a huge decision to buy a car!

Thank you so much for all that you both, Justin Johnson and Spencer Mitten did for us for in buying our new fender Beetle. Having a Beetle has been on my bucket list! (Check)! You both rock.

Justin was our salesman and he was fantastic! Knowledgeable, honest and fun! He listened to my wants and needs and helped find the right car for me! I'm excited to be apart of the Audi family with my new Q5!! Thanks to everyone there for the great experience guys!!

AutoNation Volkswagen in Spokane Valley was great. John, who sold us the 2015 Jetta SEL, was very friendly and knowlegable...wasn't pushy at all...very patient with my procrastination. lol. Service Department was polite and friendly. Will definately deal with them again.

Logan helped me with a great purchase of a new VW Golf. He was knowledgeable and professional, and he helped me through what would have been a sticky buying situation otherwise. Thanks to Logan Neil and all the other Audi/VW guys. Kudos for a job well done!

Came into the AutoNation Volkswagen dealership with a difficult task. I went to a few others before and got no results. Instead of turning me away Tyler in sales went above and beyond expectations. He helped me out of a lease into purchasing a car as I had requested. Felt no pressure which is important to me. Great service and a job well done.

My grandmother and I went to have the Routan serviced that day. But we decided to trade it in for a Tiguan. The Sales Representative, Adam, accompanied us that day; and he was patient, very friendly, and answered all of our questions. The trade-in process was quick and easy, and very thorough. Our experience that day was very enjoyable, and I thank you for that.

I specifically worked with John Ward down here at Autonation Volkswagen. John went above and beyond to make sure that I got the car I was looking for at a price that I felt comfortable with. John was an authentic guy, as were all of the people I was in contact with Autonation.

I was looking online to find an affordable new car. I had been looking around for quite some time, and I decided that I wanted to come and check out a Volkswagen Jetta. When I arrived on the lot, I was greeted by an eager young man by the name of Justin. He was so relaxed, knowledgeable, and in no way pushy. He spend about half an hour or so trying to find the right vehicle. He took an interest in what I had to have, what my wants were, and what I was looking for in my vehicle. After narrowing it down to 2 vehicles, he brought them to me, so I could do a side by side comparison. After driving both vehicles, and asking so many questions, Justin helped me make a well informed decision. I have never been treated as well, had someone as knowledgeable, and have had someone listen to me as well as Justin. Now that I know about Justin, and the fact that he can sell 13 brands. Myself, my family, and my crew will shop from him. Thank you Justin and crew at AutoNation Volkswagen.

Spencer was a great sales rep! I was interested in the new Audi A3 and was checking them out online and so I asked for more information. I couldn't believe how fast spencer had reached out to me at such a late time. I out the notice in around 9 he responded with in minutes of my inquiry.! Spencer is a very respectful and helpful gentleman does not pressure you in any way lets you test drive the car asks how you feel about it and if you wanna take time to think about purchasing a car he will let you do so.! Makes this shopping experience amazing.! I will be back for the S type soon.! Thanks again. Spencer and Chris.! You both were great.! Please ask for spencer if you ever need to purchase a car in the near future you will not regret purchasing.

We have bought many cars from many different dealerships and manufacturers. The car-buying process can often be stressful and overwhelming. However, having a knowledgeable honest sales experience is rare. I am compelled to write this review as, although I have not yet purchased, I recently worked with one of the sales representatives by the name of Logan. He was very helpful in giving me an honest assessment of what to reasonably expect in terms of cost as well as being able to compare options as compared to other manufacturers. I would recommend this dealership for anyone considering an Audi product.

Went in to look at a particular vehicle, wasn't really what I wanted, Jacob was incredibly patient with me. Went around looking at other options, found one I really liked! Jacob was knowledgeable, helpful, felt more like a friend looking out for me. Totally impressed with him. The pricing and sales process was easy, timely. While I waited for paperwork the facilities were comfortable, Jacob even offered a snack to me. Good, good experience. AutoNation and Jacob I would recommend to a friend. Thank you.

I arrived on the lot to just look around at some cars. I was not in the market to buy a vehicle AT ALL. I was greeted by Justin Johnson, and he was very polite and very energetic. I told him, "I am just looking." He backed off, but stuck around to answer any questions I had. I ended up taking a car for a test drive. Justin was so relaxed, knowledgeable, and never pressured me to make a purchase. During the test drive he didn't try to "sell" me on the car. We just chit chatted, and he made my experience fun. I have never felt like I was buying a car from a friend until now. He made me feel like I was a friend or family. Anyway, I ended up purchasing a vehicle that I had no intention of buying. Justin made the process so fun, flawless, and easy. I recommend if anyone is looking for a car of ANY kind go see him. He showed me 8 different lots, and was really about me having all the information, not just selling me ANY car. He won't waste your time. He won't show you things you won't want. And most of all, he won't push you into a vehicle.

Justin Johnson sold us a brand new golf TDI we love it, the process was easy and we would buy a new one again from him!

I worked tih Justin Johnson and he was extremely helpful, accomodating, friendly and went above and beyond to make the car-buying experience a very good one for me. He worked with me to not only offer but also negotaate a fair price for the Audi I purchased. He event got us an Audi bag to help transport all my things from my old car to my new one.

I recently purchased a new vehicle at AutoNation Spokane and can't say enough about the quality of service and ease of the buying process there. We arrived to look at used VWs and Audis, and were greeted by Sales Associate Justin Johnson. He was relaxed, yet informative, and eager to give us details on any vehicle we expressed an interest in. WE test drove several cars from the VW/Audi lot, and Justin made sure we knew he was willing to show us any car on the 8 AutoNation lots. I've owned 3 Subarus in the past and wanted to check out that lot next. Justin was extremely helpful, patient, and knowledgeable. There were NO pushy salesman techniques that are such a turn-off! His objective was always to help me find THE car that best fit my criteria, not to just sell me ANY car. I ended up trading in my Subaru and drove away in a brand new one (Crosstrek XV)! The paperwork/finance ppotion of the buying process (which is usually my worst nightmare!) couldn't have gone smoother. My husband, son, and I were STARVING, so Justin offered to get the paperwork started while we grabbed a quick dinner down the street. When we got back he had everything ready to move forward. After the purchase Justin thoroughly walked me through the features of my new car, as well as service options available to me. The whole experience couldn't have gone smoother, and I am THRILLED with our new car from AutoNation!

Justin Johnson was extremely friendly and actually cared about finding a car that fit me. He listened to everything I was looking for in a car and knew exactly which car I would fall in love with. He was very knowledgeable about the cars and the history of my car. A definite 10 for 10! I'll never go to anyone else again!

This was my first purchase from this dealership and I will definitely be back. My salesman, Justin, was incredibly helpful finding that perfect new car...and I looked at a lot! I got the deal I was looking for and didn't spend nearly as much time moving through the process as I have at other dealers. Many thanks to the sales team, finance and the detailers who delivered a spotless car.

Went in expecting the typical high pressure car sales environment but was pleasantly surprised. Talked to Justin J and he was awesome. He was very helpful and listened to what I wanted in a car. He didn't try to sell me something he knew I wouldn't like or try to screw me over. I will be returning to see him for my next vehicle.

Justin Johnson was very easy to work with. He made my car buying experience enjoyable instead of high pressure and antagonistis.

We recently bought a new 2015 Audi Q5 from this dealership. This was the fifth new car we have purchased from them and each time was a nice low pressure experience. Each time we worked with Logan Neil as our sales person and each time he treated us like family and was very knowledgeable about the cars we were interested in buying. We have been very happy with them and Logan, and would gladly recommend them to our friends for any future car purchases.

Salesperson Logan Neil knows his cars and the market - is always very responsive with information and returns calls immediately. Very personable and extremely helpful. He has a good dealership backing him up.

My wife and I wanted to buy a german SUV to replace one of our vehicles. We went to one German car dealer in Spokane and were completely ignored. I got the impression that I would have to grab a salesman by the arm to get their attention. At Autonation VW however, we were met byTyler Eberle who helped us to chose a wonderful VW Tuareg and got us a model from another dealer in the right color and option package in short order. The sales manager was very courteous and helpful and gave us a fair price for our trade in. The finance technician took care of us in short order and we had our new car. I would very much recommend this dealer.

Justin was the most amazing car salesman I have ever dealt with. He is not pushy, he is honest, and he makes the experience fun. I will never buy from anyone but Justin. This was the best experience I have ever had.

This was the third vehicle that I bought at AutoNation. Justin was my salesman and did an amazing job. I told him what I was looking for and he made it happen. He truly puts the customer first and I will only by my car at AutoNation thanks to him.

Recently bought a used car from John his knowledge and service made are purchase easy and smooth appreciate the fact that he did not pressure us at any point on anything we were not interested in he listened to what we wanted and made it happen great experience and will not be going anywhere else from now on

We recently bought a Subaru Tribeca from Taylor E he was awesome he listened to what we needed and did not stop till he found us exactly what we were looking for and we could not be any more happy with are new car and the great customer service that we got at Autonation VW from Taylor and the whole staff made buying a car easy and will be recommending all my friends and family to go there from now on

We bought our TDI Passat and love it. Justin our sales person was great. It did take quite a long time for the buying process, but was happy overall.

Zero stars should be a rating option horrible customer service will now be going elsewhere highly dissapointed....

I've purchased a number of new cars over the years, and my experience with Audi Spokane was the best ever. The sales staff were very knowledgeable and helpful. My sales person (Logan Neil) didn't push me to buy a specific model. Rather, he helped me to end up with the car (an S3) that best suited my criteria (and my budget). I'm very impressed with Audi Spokane.

I purchased a 2015 Audi A4 with the help of Logan. The whole team made this vehicle purchase straight forward and enjoyable. I can't imagine purchasing a vehicle anywhere else. The commitment to professionalism is second to none. I highly recommend Audi Spokane, and especially Logan if shopping for a new or used vehicle.

A previous dealership was to be avoided; surly advisors, poor work and high prices. My visit today was for a small thing; battery replacement in two key fobs. The parts manager was polite, competent, and quick to complete the job. And unlike our previous experiences, the price was totally reasonable, six bucks a pop plus tax. At least in this small matter, Autonation is worthy of praise.

This is the best car dealership that I have ever dealt with. I never once felt pressured or pushed. Thank you for making my car purchase enjoyable!

We purchased a 2015 GTI from Volkswagen Autonation in Spokane Valley, WA. Tyler Eberle was good to work with.He provided the right amount of information without being pushy during the process.

I bought a used 2013 Passat SEL DTI. The only features I wish were included were a heated steering wheel and the to have A/C seats, otherwise perfect! I wish it performed a bit better in the snow but it does well enough. Fun to drive and looks amazing. The fuel mileage is the main reason I chose the car. With using the auto start in the cold weather 2-3 times a day, I am still averaging 580-640 miles per tank and I fill up for under $50. Very happy and would recommend to anyone who wants a reliable, fun, sporty and efficient car to drive!

I'm giving this poor not because of the person directly helping me, but because of the managers in the background. We got our certified used vehicle history and I asked about several software updates that had taken place. I was told that certified used meant everything was tip top, and not to worry. Well, we started having software issues within a few days. Heated seats, seat settings, lights, wipers. etc. I was still thinking we could just take it in and would still have given a decent, review but when I went 45 days later to get my extended trip permit I was told the bank had not sent in the title and I could not get one. Once I talked to the bank I found out that the dealer had not sent it in to the bank, and when my loan officer called on my behalf she was told that oh well, someone will be in Friday, we're clueless. Meanwhile I'm to pick my adopted son up from the hospital in TN on Friday and need my car when I return to transport him home. So I had to call the dealership myself and literally be in tears (thanks Suzie for understanding) and be on hold 21 minutes, and finally got a hold of Jerry who realized it was their issue and overnighted me some trip permits while he tried to figure out why nothing was taken care of by the people who were suppose to take care of it. So there are definitely some good people there, but you might have to jump through some hoops to get someone to hear you.

Though we had to do more waiting around than I expected while negotiating a price for our car, the AutoNation salesmen and staff were extremely helpful, courteous, and professional which made it a low key, no pressure buying experience.

Tyler Eberle and his manager made our buying experience smooth and they were so helpful in every way. It shows Auto Nation has a great training program.

After going to an actual VW dealer, my fiancé and I had become less inclined on buying/leasing a car anymore. After an impromptu stop at AutoNation in Spokane though, we changed our minds! We were really impressed with Tylor Eberle and he was the reason we continued on and eventually leased the car that same day! The overall rating would be higher, but the application, and leasing process was a little long and we weren't as impressed with the completion on that side. However, we were 100% ok with it after the outstanding customer service we were given before that!

These guys sold me a 2006 Jetta TDI back in the day and I took it to their service department for 8 years without incident. Just leased a 2014 Jetta TDI from Tylor Eberle and, again, everyone treated me right. I'll be back in 3 years and service until then.

Great service, information, knowledge and in a timely manner. Will buy from Auto Nation again and will recommend.

It was a breath of fresh air . Everyone was just down right nice ! Larry and Linda

Just recently purchased my 2014 Jetta and the experience working with everyone was great. Connor was the sales person who showed me the car I purchased. He was very friendly, not pushy and was very helpful and answered all the questions I had for him. This place was awesome.

We had a great experience buying our Volkswagen Passat. Our salesman Tylor Eberle was most helpful and the sales manager Chris was very accommodating.

We stopped in one evening to take a look at the Audi's. Tylor was very helpful & spent a lot of time showing us the different models & all the options they had to offer. He is very personable & has a relaxed, no pressure attitude. He was great to work with. The entire process at Spokane Audi went very smooth. Every one was helpful & friendly. Their were no surprises along the way. Definitely recommend!

Most individuals typically write feedback when they are upset but today I am writing for a job well done by the Autonation VW staff. Tylor spent over 4 hours with me during the sale of my 2012 VW Jetta. He was knowledgeable and was able to provide answers for all my questions. I would recommend this staff and dealership with their competitive prices any day of the week.

We had our windshield wipers quit on a rainy day and auto nation Volkswagen got us in to the shop and out in 45 minutes! The car was washed and ready to and we where back on the road in record time! Fantastic!

Tylor, I appreciate your salesmanship, no high pressure, on my new Q-5. We both learned from our experience and if you did' not have the answers, you found someone from your team that did. Thank you, Thank you and thanks to the rest of the autonation team, especially Chris.

We bought our Passat TDI about a year ago and just had the 10K service done. The car gets great Milage as advertised 45mpg on the highway ( i drive a little fast so it could have been even better) and 35mpg around town. It does have road noise issues, but we'll see what some different tires do for that when these need to be replaced. We have a Volvo as well and overall the Volvo seems to be a step up from VW, but we are still pleased with the Passat. The service has been great. No hassles and great customer support.

I have never been disappointed when I take my A4 here. Xai always takes care of things. Two or three times this year, something minor was wrong and they just took care of it without charging me. Good people.

Found the car that both my wife and I love to drive. Wouldn't have found it if it wasn't for the helpful staff at Audi. From top to bottom, all top notch people. Thanks

This is my first time buying an Audi and Audi Spokane was very easy and accommodating to work with. They always tried to make sure I was happy with my purchase and had no issues or problems. They were almost too attentive.

We were looking for a New TDI Passat. We negotiated over the phone, & via e-mail as we live out of state. Auto Nation gave us a Great deal on our new TDI Passat, they gave us a more than fair offer for our trade in. More importantly when we got there to complete the deal, it was exactly as we had discussed. We are very pleased with how we were treated. We look forward to doing business again with them. Keep up the good work. Our second tank of fuel we got 42mpg highway !!! :)

This was our second time purchasing a car through AutoNation Spokane. Both times, we received outstanding service. The whole process went very smooth & all of the employees go out of their way to make sure your car buying experience is a pleasant one. No surprises along the way. We received outstanding service from Tylor Eberle at AutoNation Audi, he is a great guy, honest, and very laid back, no pressure salesman. We will continue to recommend AutoNation to our friends looking to purchase vehicles.

We went to Spokane AutoNation to browse the Passat and found Jacob very low key and very helpful. He gave good instructions and put us under no pressure. And then he said he would deliver right to our house in Moscow, so we didn't have to drive up again. That was a bonus. Our experience here far outshined any other car dealings we've had.

john was really great in getting my bug serviced and repaired. thanks john.

We had a great experience with AutoNation Volkswagen Spokane. We had already extensively researched cars, so we knew when we walked in the door that the Volkswagen Jetta with TDI Diesel engine got great mileage. When we drove both a Jetta Sedan and a Jetta Sportwagen, we knew pretty quickly that the Sportwagen was for us. Everybody at Autonation was very helpful. Best of all we felt that the atmosphere at the dealership was low pressure. When they offered us a great deal on a Jetta Sportwagen, and we said we needed to sleep on it and to think it over, the salesmen were cool. We came back the next day and took them up on the deal. We are very happy we did. Its a great car, and lives up to the very good reviews we had read online. Two thumbs up for AutoNation Volkswagen Spokane and the Jetta Sportwagen with TDI Diesel!

I took my new Audi in for it's first service. Everyone was kind and friendly. Upon returning to get my car, Cy took the time to review my service and took me to the car. It was much appreciated. It is obvious all personnel has been trained to be helpful and treat their customers with respect.

I recently purchased an Audi and was very pleased with the service. Actually, I was only going to look at cars, but I never got to another dealer. I found Logan knowledgeable and pleasant. I appreciated his patience pointing out the car's highlights. He even came to my home to set my garage opener. The purchase went smoothly and everyone did a nice job assisting with the sale. It is obvious everyone at Audi has been well trained to treat their customers well. I would not hesitate to recommend this dealer to anyone.

Jason W. and team at Appleway Audi got me the 2014 Q5 I was looking for! This is my fifth vehicle through Appleway and the service has been amazing everytime! If you are thinking about getting into some German engineering then Appleway Audi is the place for you!

After finding out my (no longer reliable) 17 year old van was going to cost 3x-4x what it was worth I had to quickly find another car, Being an unsupported, single Mom of 2, living from paycheck to paycheck, I couldn't imagine being able to find an affordable, reliable newer model used car. I actually worked with Duane Montague from AutoNation Mazda, Mitsubishi, Chevy where I began my search. Duane understood my situation and helped guide me in my search which easily ended with a Certified Used Volkswagen Passat. They worked with me to stay within my budget, expedited the process and even stayed late so that I could drive it home that night.

I had a great experience buying my car at Autonation. The guys were very nice that we worked with and I will encourage all my friends and family to go there first and skip all the non-sense everywhere else.

I recently purchased an Audi A6 and never did I feel pressure to purchase. Crystal knew her stuff on what my car was all about. Very impressed. Will purchase next car from here for sure.

When looking to purchase a new vehicle that would have better fuel performance I met Jim M. Finding the right vehicle was a process and Jim was very helpful when it came to the Audi products. He was patient, prompt and willing to share information. I appreciated all the work he did for us so we could purchase our new Q5!

I traded in my 2010 Infiniti EX for a 2005 AWD Nissan Murano. My salesman, Nate A., worked hard to get me a fair trade-in and purchase price on the Murano. He worked quickly and effeciately with the sales manager, Chris, who personally thanked me for my business. I couldn't be happier!

I went in to refinance my car. Crystal was extremely helpful and I got a great new rate. I will be returning when it's time to buy a new one!

Auto Nation made it easy for our son to purchase a car on his own for the first time. It was seeing the level of costumer service for our son that brought my husband and I back just a week later to purchase another car from Auto Nation as well. Our salesman, Nate, helped us to obtain just the car we were looking for and Clint, the finance manager assisted in getting us a finance agreement with payments we can easily afford. These people really took care of us and made the car buying experience fast, easy and totally enjoyable. We were never pressured in any way and they were able to answer all of our questions completely and satisfactorily. It is very rare in todays world to get to deal with a company where customer service is truely their primary concern, but Auto Nation is one of those rare places.

I recently bought a certified pre-owned 2010 Jetta from Autonation VW, had a great sales experience with the salesperson Crystal and walked out the door a happy customer with my new car. A week later things go horribly wrong with the electrical system due to a leak in the windshield that had been replaced and not reported on the car-fax. Feeling horrible for the inconvenience, they had my car towed, provided me with a rental and took care of the repairs and made sure I was happy when I walked out the door. I must admit that I was most pleased with their attention to customer service and I thank them for their helpfulness when it came to my new car. Thank you Crystal and thank you DJ.

I have been researching the market for TDI Jetta Sport Wagons for the last year and I decided that was the car that I wanted. I have had VWs and Audi's for years and I personally think they are the best engineered vehicles out there. So I decided to test drive a 2013 Jetta Sport Wagon with the DSG transmission, and I was really amazed with the overall smoothness and responsiveness of that car. If you were ever skeptical of the top end of a diesel, don’t be, they have plenty of power and top end speed for any occasion, not to mention 48mpg. James was my salesmen and he did a great job of allowing us to really put it to a road test. Bear in mind I wasn’t necessarily looking to buy a car on the day I came in to test drive one but the sales staff really made it simple to make the transaction. They gave me a very fair trade in value for my 2004 Jetta and were very fair in all other negotiations. The VW sign and drive deal is an awesome deal and with 0% financing which I qualified for made it too easy for me to buy a car that I knew I wanted. They didn’t push me into anything, or make me feel like I had to buy a car. I have owned a lot of cars in my life and this was the first time I have ever bought a “new” car. I’m at a point in my life where I wanted a car that I don’t have to work on to plan a trip. Which is funny because I’ve worked on cars all my life but there is a good feeling of being in a new car, it’s something I think everyone should feel. If I ever do buy another car, I will definitely allow Spokane AutoNation to make that happen, we have all heard of war stories of dealerships but that place was nothing but a fun, very relaxing, cool place, everyone was very knowledgeable and helpful. I would never have believed it if someone would have told me that buying a car would be a easy and simple as it was. I still do have some buyers remorse as maybe I didn’t need a new car, but it’s fading now as I have a car that I did my homework on and all the people at AutoNation made that decision very simple for me. I really don’t think I would have received the trade-in value and the bargain that I got here. I’m very happy to have bought from James and AutoNation.

Had a great experience buying my new 2010 Jetta. Crystal went above and beyond, let me put the car up on a rack to check underneath, and helped me with everything. I will be back for my next Jetta!

We just purchased a news 2014 Audi A6, which was ordered from the factory. We had excellent service for our sales associate, Logan Neil and the rest of the folks at the Audi Dealership in Spokane. I would recommend them.

A few years ago I took my 2002 Jetta in for a factory recall to fix a electrical problem with the sunroof. I drop my car and left it to be fix. I had my daughter pick the car later that day. She called me on the phone and was in tears. When she went to pick up the car and the driver side seat belt would not retract and was pulled all the way out. Two years before she had rolled a car when she hit a patch of black ice and the seat belt save her from going through the wind-shield. Since then she will not get in a car with bad seat belts. The service desk man told her they didn't do any to the seat belt that she must have broken the seat belt and "you must not have noticed". They offered to fix the seat belt for $350.00 dollars with no discount. I came down to talk to them about it and the service desk man didn't even talk to me just call the service manager. The service manager flat denied they broke the seat belt and it was not their problem. By this time I am really mad and starting to yell at him. He was a big man and tried to physically intimidate me. He told me to step out the service area into a side service bay and then threatened to call the cops. Now that is what I call service. I took the car to my mechanic and had him check out what had happen and the belt's electrical squib had be fire by an electrical short probably when they were working on the sunroof electrical circuit. DO NOT buy a car from this group!

Love my new Passat!! Crystal is excellent, great customer service, very knowledgeable, no pressure to buy, very patient. She made the process fun.

I would highly recommend Logan Neil and Sales Manager Chris Scott. Awesome sales experience over the last 15months. Ordered and Purchased a new 2012 Golf R and they facilitated and accommodated every request I had during the delivery process. In June 13' I purchased a 2012 Certified Jetta TDI for my wife and it might have been the quickest in and out car purchase I've ever made. Chris and Logan must have thought I missed them because just sat week I purchased a 2014 Audi Allroad and I can't say enough about the price I received on the new car or my trade in. Totally ecstatic about the whole process and we love the car. I am recommending them to friends and family and there is a good chance I will be back in the dealership looking for a Q5 and another Jetta TDI for a family member in the next 60 days. Needless to say we won't be traveling to Seattle for any future Audi/VW purchases. Great work guys!!

The sales guy, Chad Fairchild was awesome. No pressure, laid back, actually enjoyable experience. But, the service department leaves much to be desired. Another, local well known dealer is opening a VW store in Post Falls, Id. I would recommend them. AutoNation VW service will lie to you and generally treat you like trash and like an idiot. Save yourself some aggravation and headache by avoiding this place. For the time being, I am actually going 125 miles to the tri-cities for my service work until the new store opens in Post Falls. I am that dissatisfied. We should be able to leave 0 or negative stars.

Because my particular market is small, compared to other Audi markets, I was concerned that the pricing would be high. I was wrong. This dealership was more than willing to compete with both Seattle and Portland pricing. The sales staff was knowledgeable and helpful without the dreaded 'pressure' to buy.

Autonation ( Appleway) Audi and Volkswagon , was a great place , the customer service was excellent , my salesman Spencer Ramos, was really great he listen to my every want and need, and the sales manager was also great , walking me through the details of my different options , and I have been a repeat customer to to Autonation because of the great care they have given me with my last 4 purchases and I will continue . A very satisfied customer.

If you're looking for a new car or asking about some things that you want to know about and need help i believe ¿Joseph Seymour can help you i personally recommend going to this guy. He's helpful, nice, friendly, and serious to have a good business or to deal with.

Mr Seymour (sorry about last name spelling) was an awesome salesman. He was very kind courteous and caring. An extremely patient man with a kind heart. I have suggested to several family and friends in there new or used car purchases to go and ask him for the help they need. He found me the perfect car in the price range i was looking for and stayed til the end. He did not act like he was loosing business contacts by staying with me during this process. He is a very good person please call him and let him work with you will see what i mean for sure.

Chad Fairchild is the guy you need to deal with. He is relaxed and does not make you feel pressured or anything. He is very accommodating and will work with you and your schedule. He wants to be sure you are truly happy with your new car.

We have been buying a vehicle every 3 to 4 years for the past 50 years. We recently bought an Audi A6 and for the first time Appleway made the experience completely painless. Jim Miller was who we dealt with mostly, but everyone we talked to made the experience enjoyable. Jim, did by far, the best job of explaining the cars many functions, then ever before. There is so much to learn, and because he had me do each thing myself it sunk in a whole lot better. The absolute best part is that we love the car.

They allow many test rides to find the just right vehicle. No pressure.

This is the 3rd time I've been to Appleway Audi to purchase a car in under a year! 2 cars were for myself and one was with my friend who was purchasing her first car! The customer service is outstanding and the buying process is extremely comfortable! If you are a first time buyer they go above and beyond to make the experience as smooth as possible. I went in to purchase my second car for myself this past week and they treated me like family! If your looking for your forever home with a dealership Appleway Audi is the place to go! Their service department is the same they treat you with respect and make it a comfortable experience! Thanks to Jason, Jim, and Chris for wonderful sales!!!! I always feel welcome when I walk in even if its just to say hello and have a button reset that I couldn't figure out!

Jim Miller at Appleway VW made my car purchase experience the best I have ever had and I'm not a young person. His easy going style and knowledge of the car was what made our decision to buy so easy.

We traded in our Yukon for a Q5. So glad we did. We knew what we wanted going in, but Richard was very helpful and very knowledgable. We were hooked upon our 1st test drive and left with the car we drove. Although ALL car sales seem to be a long process, Appleway Audi did everthing possible to make us comfortable and got us out as quickly as the process allowed. We will definitely add another Audi from Appleway Audi to our family fleet when ready. Thanks, Richard.

Other than the 2 hours to complete the paperwork, the internet buying process was perfect. Dan and Chris were honest, professional, and communicative. The offered price was very competitive and did not change when we picked up the Q5 we had ordered. Cory was thoughtful and helpful with the paperwork and secondary offers.

We had a very pleasant experience purchasing a new vehicle from Appleway Audi. The sales agent that we worked with was very knowledgable about both vehicles that we were interested in, (we test drove an A6 and a Q5). After deciding to purchase the Q5, he made the order process simple and painless! Once our car arrived, our sales agent was excellent at going over the features of our new vehicle, and was kind enough to set-up the Bluetooth for both of our phones. He has also followed-up with us to see if we have any questions or concerns about our vehicle. We would recommend Appleway Audi.

My wife and I had decided to trade in the safety of our SUV and get a more economical car. After researching our options, we decided that a VW Passat TDI would be the best fit. We called the Appleway dealership and we were treated with respect from the first call all the way through the process. The team at Appleway was fair with our trade-in value and worked to get us the best rate possible. We really appreciated their efforts and will definitely recommend them to anyone else seeking a VW or Audi.

My 18 yr old son had recently purchased a car from Appleway VW, he was so impressed with the vehicle's quality & the service that he received. At his age most Sales Associates at other lots wouldn't give him 5 minutes but Jason Wisher along with another associate were very friendly, helpful & most importantly....respectful. We have always been a 4-wheel drive family but as an effort to free up some cash in our budget my husband & I chose to downsize our vehicle. Again I was impressed with the service, Jason Wisher was extremely knowledgeable about the vehicles they offer & made it a surprisingly pleasant experience. He showed us a vast selection of cars filled with options that met our interests. My husband has never enjoyed driving a car, with Jason's help we now have a car he is comfortable in.

The best experience I've had in purchasing a new car.Jim M. is the best. I recommend him and his dealership to anyone.

This dealer salesman is one of the best I have encountered. I would recommend Jim Miller to anyone looking to buy an Audi

48.9 mpg is our best so far. Usually averaging 43-46 mpg. And sporty too. Had the Prius previously, no comparison, this feels like a sports car.